Mcdonalds in Eastbourne

Cold cappuccino and poor standard cold burger. Only advantage to McDonald's nowadays is the food is already cold so safe to give to kids

£100 parking fine as we were in the car park for more than 30 minutes. DON'T USE THIS MACDONALDS or any of the other businesses in this estate.

Asked for 2 large strawberry milkshakes. 1 was banana and 1 had no taste. Rang up and apparently I have to go back to rectify their mistake!! Really!! Also, the banana was so full I now have to clean the area in the car

If you like parking up for anything you order .. come to lottbridge drove Eastbourne. They are shockingly slow and park everyone up .. good luck getting out within ten mins

Went to lottbridge Macdonald in Eastbourne with two winning food vouchers egg sausage muffin and a strawberry milkshake. And was denied the egg sausage muffin as on the voucher does not state a time. And was just told had to have that one before 11am. This should be stated on the voucher and not to waste customers time. It could of been easy to resolve just by offering me a hamburger instead. But manager was rude and also needed a new pin badge as worn with no name showing. Very poor customer service.

Don’t know why we bother. Everytime we go there it’s the same!! Management is shocking, they are more interested in the delivery orders than the people that actually walk through the door. Staff couldn’t care less, you wait forever because they are concentration on the Uber eats orders and everything is thrown together. They never get an order right, they miss out things and then when you ask for the missing item they stare at you like it’s your fault. If they had a website to rate all the McDonald’s in the world this one would be at the bottom!! Their franchise should be taken off them. Shocking lack of care from management down. Avoid.

You could not make up how bad the Lottbridge drove mcdonalds actually is. Been going here on and off for years and never seem to get the order right. Once again missing items and they don't care. Avoid this dump!!

So fed up with this. Order through the app and unfortunately it defaults to this one. Worst McDonald's around always cold always something missing today a burger meal fed up of being out of pocket because they don't respond to emails or phone calls avoid avoid avoid

Used the drive through and ordered 6 meals together with an assortment of milkshakes and fruit juice. Whilst collecting the order the drinks were handed over and the server then said ‘would you park up please’. I questioned this and another server said ‘no, it’s ok’. I was passed a bag and told that was my order. As the bag felt light I asked if there were 6 meals in there. Server assured me that there were. On arriving home NO FRIES in the bag! Children were not happy. My husband phoned up but the manager refused to speak to him. This is not good enough, and it is not the first time we haven’t received all meals ordered. Better training is needed and meals should be checked out properly. I shall be visiting tomorrow to have the shortfall credited to my debit card. Very unsatisfactory

I'm very disappointed in McDonald's Lottbridge drove Eastbourne. I've had an operation and it's left me not being able to swallow my food without hot water, or my food gets stuck and I will be sick or my food would get stuck.. I explained all this to the very polite boy on the service till and he said he would get me some. After waiting several minutes he came back and told me. Unfortunately the manager said it would cost me 99p, why would they charge me for tap water??🙈 I explained I only wanted some hot tap water so I could eat my meal in comfort.. Well I ended up with the manager of the store coming over to me and a helpful lady on the shop floor talking about it before they decided to give me a free glass of tap water. I had already got my drink with my meal, but I'm unable to drink a cold drink whilst eating because it closes up my esophagus tubs.. I paid £16.48 for 2 meals Surely a cup of hot tap water should have been free. It is in every other restaurant I've been in. I don't drink tea or coffee.

Online order wrong again, can these people not read?Can these people not put together simple orders!! Besides part of the order missing it clearly says on receipt ketchup!!! every order has it missing, Seriously need a new manger or better training

Hashbrown was Overcooked and my double Sausage and egg was swimming in Greece. Not very good service.

Absolutely appalled really. Have ordered online from here many times with no issue and orders again the other day and got my order completely wrong. Asked for a burger without cheese and it said on the receipt without cheese and even on the burger wrapper without cheese!! Opened it up to find it had cheese all over the burger, plus the cheese didn’t even look great (looked outdated). All they could offer me was a free burger because no one could deliver even though I had just had it delivered straight to my door. Not impressed!!

Only 24hrs when they want to be, pulled up and had already ordered on the app as it said it was open 24hrs, the drive thru and door were shut and rang them to ask what was going on, got a reply of “yeah we’re closed for tonight” well maybe that should have been altered on the app? Terrible planning and communication on their part I’d say

Been going here on and off for many years and never fail to be disappointed. Check your order everytime as there will always be something missing. With whatever food and drink you do get it will likely be rotten. This mcdonalds is so well known for being awful even other nearby mcdonalds staff say to not go here

Once again poor service , and victor reluctantly wanting to prepare the orders, rather chat to his work colleagues in the public seating area , wasn’t until another member of staff had to physically pull him back into the kitchen to work, people waiting for their food far to long , poor service poor attitude, oh and again the chips were cold ,

Had to wait a long time as is usual for a fillet. The bun was smaller than usual and was over toasted. The size of the fillet had also shruk and now only a quarter of a slice of cheese added. Dry and never going here again.

As there is no facility to review their delivery service I'm doing it here. DONT ORDER NUGGETS = you will NEVER EVER get sauce with them! DONT ORDER LARGE FRIES = you'll ve lucky to get a half carton of cold chips every time JUST DONT ORDER They miss items every single time but charge you for them. You can never get through to complain & you therefore pay for items you never have. I'm done with them

Are these people mad? Why do they fill the drink cup up and then put it in the bag upside down? How do they burn ice cream? Why is the food always cold? Never again again! I’d rather eat white dog poo!

Ordered a double sausage and egg mcmuffin but on opening it was a single sausage and egg but wrapped in labelling for a double. It was also cold and crispy.

NEVER ORDER FROM HERE! 100% of the orders Iv made have been incorrect or cold or things missing! Can it be that hard to do one thing

Arrived at the Drive through, waited 10 minutes to be spoken to which i was told there would be a further 10 minute delay, after 20 minutes got out the car went to windows and front of restaurant to find staff and no one to be seen, drove out absolutely shocking service

Its 6.30pm on Halloween, as we decide to eat , at this terrible excuse of a restaurant. The worse place ive ever eaten in. Everyone in their was in fancy dress, it went well with the joke service that was being given. Loads of teenagers,...

Well I don't know where to start without waffling on and on! But the manager and Franchisee must be so proud of themselves for operating what has to be the worst MacDonald's in the country Over 30 mins wait in the drive through, when I...

Went in and ordered on the self service machine. This was all fine but the card reader was broken so I had a receipt telling me to take my receipt with my order number to the till to pay - suggestion to management perhaps switch...

No cutlery for pancakes this place is getting worse this place is no longer a fast food you can wait 30 mins if you go in a order no good

After getting home with a quarter pounder meal and opening the box a fly flew out. Obviously I didn’t eat it and felt physically sick. Will never go back.

Absolutely awful We ordered 3 vanilla milkshakes and what do we get banana so we took them back and they give us new ones what do we get banana so we take them back and the man says that’s not banana that’s vanilla even though...

cold food, 20 minutes to receive order after ordering, this really is a waste of time and money as are nearly all the McD's i have been to in East Sussex.

I placed an order online through the just east website at 16:00hrs on 14/08/2022 it was delivered at 16:35! However when I received the order everything was freezing cold even my childrens happy meals! The whole lot was inedible as it was so cold! I...

Food was disgusting since you have reopened you have gone down hill majorly and especially for delivery's with missing items

This McDonald’s is an absolute shower, they cannot seem to get an order correct. Some simple training for staff to check an order might be a start followed by some staff that actually give a damn.

Service is shambolic - totally disorganised - takes forever - food cold - order incorrect. Lots of customers complaining.

Food is always cold, always mess up orders so have to wait at the window to check it's right holding up queue. As do a lot if people. Never have milkshakes at night cos they can't be bothered to clean the machine. Terrible service!!

Wow! And that's not a good wow! We use this McDonalds a fair bit but I have no idea why. Its our closest I suppose but 9 times out of 10 it's diabolical. Wait times through the drive thru are terrible and I would say...

Waited over half an hour in restaurant for fulfilment of my take away order. When I got home My grand daughter's Happy Meal and a drink were missing. When I rang back was told they couldn't do anything unless I went back there. Altogether a...

Absolutely ridiculous. I only wanted a burger and a coffee but the delivery drivers with their massive orders take priority. Waited 20mins. Everyone else sat in cars and at tables waiting for their orders. Might as well just service deliveroo etc and forget your foot...

Whether the staff cannot be bothered to clean the machine or if this multi billion pound business can’t afford one that works consistently is besides the point. Every single time I have gone to order a milkshake I’m left disappointed. The food is ok. Currently...

Drive thru on Sunday afternoon, fairly busy. They forgot our drinks so had to go back for them, no dips either. Double 1/4 pounders & large fries were stone cold when we tried them 5 minutes after picking up. Chicken nuggets were tepid. I've had...

Visited with grandchildren. Long queue and when I was served told I would have to wait for one of the burgers as I wanted it plain. Told to wait at the side. Sat my grandchildren down as there were too many people queuing and waiting...

Horrible to say the least, I walked in during the late hours as there were quite a few people on the inside but the cue for Drive-thru was extreme, I walked up to the till and I was told that the store was only open...

Just awful worst service ever... would not go back normally so impressed with macdonalds customer service... queued 30min to order to wait another 30 for food to be ready.. priority given to delivery

Wish I hadn't of bothered and cooked at home. Very long wait to be served in the restaurant. Priority for delivery and drive thru. Those instore are ignored. Not even a sorry be with you shortly. Manager and staff wearing face masks but may as...

Absolutely awful bacon roll was hardly cooked and we waited 10 mins for the experience, staff are not polite and can see they certainly don’t want to be at work

If there was a Maccy ds that needed to be moved into this decade, tries to do deliveries, but can’t even cope with drive through and walk ins. I guess the reason it hasn’t implemented the self service is because it just can’t cope. Don’t...

Most people only write reviews when they have had a bad visit to certain establishments, unfortunately, for this McDonald’s I have never had a good visit, the only reason I go is because it’s convenient and certainly not for the enjoyment of cold, stale, burnt...

Well we holiday in Pevensey bay and.have young children who like a happy meal so have visited here each year for a few years now ....well each time we say never again but kids twist our arm wanting a mcds! The service is beyond slow...

Abysmal in every respect. Disorganised staff, slow service and food that looks like it’s been prepared by someone thinking they’re in a frisky competition. Look like one of the few McDonald’s to be behind the times in menus, touch screens, well prepared food and staff...

Had to ask to be Served manager looked miserable and was rude had to wait 10 mins for apple pie Never again 😡 no one seems to know what’s goin on

Driving past just after midnight I saw the queue for the drive through was not too busy only about 7 cars in total. I joined the queue and waited... and waited... and waited. Eventually I reached the order point moving about once every 5 minutes...

Just had a delivery from them why is it everytime your order there always turns out to be stuff missing today big mac and drink eneded up with fries for my dinner food is rank anyway but kids like it not bothered food was missing...

I arrived with 3 small, hungry kids at 12:00 (otherwise known as lunchtime). When we went in to the restaurant I thought we were in luck as there were some tables free. How wrong I was! Approximately 6 large tables were reserved for ‘delivery partners’…nobody...

This Mcdonalds franchise is what I feel is the worst restaurant I have ever come across, this is not a one off experience, on visiting the drive in today I find that they don’t have a single sweet to purchase, I put this down to...

Took 40 minutes to get through. Order was wrong. Staff understandably miserable Obviously terribly managed. Won't be returning

Just got back from drive thru, we wanted a quick bite on our way home from work. Only the breakfast menus were displayed outside, guy taking the order obviously would rather be somewhere else, got to the window to pay and staff member disappeared, eventually...

Appalling… decided to take my daughter to McDonald’s tonight as a treat for a good day. As soon as we walked in I regretted it and should have left. There are no signs telling you where to queue/wait. Plastic booths with no indication of who...

Shocking it’s the worse McDonald’s in this country tonight has been the ice on the cake !! 50 mins waiting at speaker to speak to someone for 20 mins no communication at all cold food wrong no food breakfast no better !! Can you just...

Order a takeaway last night. Food was cold and terribly prepared. Overpriced and disgusting. Can't believe Mcdonald allows such poor preparation to leave

Tonight three children’s drinks missing from the deliver 😡 The delivery was said 6pm then 6-15pm meals arrived at 6-37pm minus the drinks . Last time we ordered food it took so long that the food was Luke warm ish .. why ? Because the...

When you go through the drive through, it takes them about 10 minutes to take your order. Then when you are about to collect your meal, you are told to wait in the car park. It takes them 30 minutes to eventually give you your...

Every time I got to lottbridge drove McDonald’s I’m disappointed... ordered on Uber eats - 2 triple cheeseburgers, 1 cheese Burger and 3 large fries and a McFlurry and a milkshake turned up. Tried calling them no answer. Took it down there and queued 20mins to get to the order point for a lady to say I have to go to the collection window and they will sort it. Got there and they said I had to contact Uber eat as they can’t do anything about it and said I have to re-que if I want to order food. Wtf is wrong with these people?! Such a simple bloody job and you can’t get one order right? Jobs worths, Honestly. Either the foods cold and soggy or it’s wrong! No apologies at all. Rubbish customer service. Polgate is perfect! Gets it right every time and the food is piping hot! Last time I go to lottbridge.

We ordered food with 1 medium hot chocolate and 2 large hot chocolate. The medium did not arrive and the 2 large ones were just hot brown water. Phoned McDonald's and they said take it up with Justeat. Won't be going there again.

Had a couple of wrong orders previously via Uber Eats so my husband went to the drive thru - got home and lots of items missing so went back and went inside for new order and missing items (as previous items all now cold!) Staff...

Three weeks in a row my food has been wrong. Since they have taken on Just Eat, drive thru waiting times average 20-30 minutes. You'll be in your car and see Just Eat drivers streaming in and out of the doors whilst you sit in...

Popped in here after work last week. It was 10pm and wasn’t sure if they were open but the drive thru was. Got to where you order food to be told the tills had to be changed over so I had to wait, wasn’t a...

Poorly trained staff, badly laid out floor plan and no one incharge managing social distancing or crowd control. I have been to a few McDonald's during the covid 19 rules and have been very impressed by how they are doing but the one on Lottbridge...

To visit and see so many staff on site yet only 2 on the tills bloody ridiculous Slow service at least the food was hot and edible

What an absolute nightmare this place was Saturday evening ! It wasn’t even busy ! Waited over 20 minutes for food to takeaway ! The McFlurry had melted so had to be changed ( which the server didn’t want to and had to ask someone...

¡Esperamos años para ordenar como el peor viaje en automóvil! Luego tuvo que esperar 15 minutos para la hamburguesa. ¡Primero, la parte superior del bollo era plana como un panqueque y parecía que alguien tenía una pelea con él! Se quejó (otra vez aparentemente fresca) de la parte superior del pan plano como un panqueque, la hamburguesa estaba razonablemente bien, pero el tocino estaba frío. Cuando los gerentes volvieron a quejarse, los gerentes le dijeron que el tocino siempre está frío, ya que todo lo que hacen es decirle adiós, descongelarlo y no calentarlo. No me impresionó ya que había un sándwich de tocino allí antes y siempre ha estado caliente y bien. Definitivamente los asaltaron y ni siquiera les importó. ¡Pobre servicio al cliente pobre allí! Definitivamente no volveremos! ! ! ! ?

This is the worst McDonalds in Eastbourne, you have to order at the counter, watching the workers it looks like an accident waiting to happen - they're packed in, tripping over each other, there's no table service, the drive through is congested and to top it all off they run the home deliveries from a very under pressure premises. You have to wait 30 mins for food and even then they run out of what you want. Try and avoid it as muchas possible! This is one that needs closing and refurbishing to make it better.

We had this delivered, the chips were uncooked and the large portion was barely a small. The quarter pounder was dripping in grease, the bun was mushy and gross. They should be ashamed serving inedible food. This branch has been steadily going down hill but this will be the last time we will ever use them it was that bad. We didn’t eat it as were worried it would make us ill.

Waiting over 40 minutes for chicken nuggets and burger. That place is a joke! Still waiting tho ! Haha

This is the slowest fast service I have ever known. So far been waiting 15 mins and still waiting. Drinks now cold and melted.

Uno hasta abierto y siete empleados de pie hablando, incluido un gerente con una camisa blanca. Claramente escuchó la bomba F de los trabajadores de la cocina, la gerencia realmente necesita abordar este terrible lugar. Se compraron dos chocolates calientes y ambos estaban tan débiles que los tiré por el desagüe, habría regresado para quejarse pero no tenía 30 minutos libres. No había estado en meses ya que era malo antes, pero hoy fue el peor de todos.

Every time I'm here I have to wait ages for food, I'm just waiting for one cheeseburger already about 20min...

Long wait for tepid chewy food, not worth it, very disappointing.From what I saw whilst waiting, staff need to buck their ideas up to but it politely !!!I couldn’t see what was going on in the kitchen but judging by what was coming out of it, not a lot.

I recently went to the Eastbourne drive thru and decided to go in to get my food. Had to wait over ten minutes as lack of till staff. Staff all looked miserable and obviously didnt want to be there.

Went to drive throw on my lunch break. Wanted 1 meal, nuggets and cheeese bites and was told to park up and waited 30 mins for it to come out and then it was wrong but had to go back to work!

I was in the McDonald's yesterday when the incident was going on with the poor lady who had been in an accident. The staff were excellent and managed the situation in a very professional way. I always find the staff very helpful and friendly. It is always clean in there we could have eaten in the McDonald's in town which is always mucky and drove to Lottbridge Drive because it is so much better. Never have a problem with food okay sometimes you have to wait but that's life!!

Food is always good here, all the staff are polite and helpful, and the restaurant is very clean and the dining area staff work hard to keep it that way! Libby and Thomas on the dining area were very friendly, helpful and quick to resolve problems. What more could i ask for?

De las últimas 7 veces que estuve en este lugar, recibieron el pedido incorrectamente 4 veces, la última vez fue de uber come y todavía estoy esperando un día más tarde para que me contacten

Siempre es acertar y fallar con este McD cuando se trata de la precisión del pedido. Entiendo totalmente que el personal está sobrecargado de trabajo y mal pagado, pero me desespero cuando alguien no puede leer una orden para poner los artículos correctos en la bolsa.

the staff were absolutly herrendous foul mouthed her name was dee and the food matched her attitude awfull wouldnt reconmend it to my dog let any other human dont waste ur time

Drive thru was rammed as usual so thought we'd go inside to order food, the boy that served us had NO customer service, was rude and abrupt!, didnt ask if it was eat in or takeaway so started putting our order on a tray, when I only said 'its takeaway' he said back 'dont speak to me like that, I'm not in the mood!' Our food was then almost chucked at us, with no straws for the drinks and no sauce!! Reported to a 'manager' who seemed very uninterested tht her staff member was standing there talking to paying customers like that! Disgusting behaviour, you need to sort it out in there as the drive thru is just as useless!! Wont be bck for a while #fuming

Absolute shambles, order had nuggets they took it bk because they forgot apple pies, and nuggets were missing, rang up got phone put down on us, so have had to talk to manager, STOP hiring little babies who don't understand customer service, worst McDonalds I've been to, lucky your not in London because you would have got shut down with your crap, so many fools in jobs at the moment, not enough competent workers, 1 star because there's no option for 0. DO NOT EAT HERE!

The speed of service and friendliness of the staff was very good. The tables, like the floor, were clean and tidy. The coffee was the usual Mc D's that is excellent value and the chicken chilly wrap tastes good and is fantastic value, especially if it is the "Wrap of the day"

Very slow service, food was as you’d expect but seemed to take forever getting served. Emily never change and always stay true to you, I love you.

Dejé mi envoltura en la máquina y mostró los cambios en la caja y luego los ignoraron por completo. No me importó la mayonesa y la lechuga ¿PERO LOS PEPINOS SON INOLVIDABLES? El gran problema fue que ya estaba en el bus? antes de abrir la envoltura para que no pudiera regresar. Yo cri?

I’m finally fed up with this I don’t know how many times I’ve paid for this sauce and not got it McDonald have had a fair bit for no product at 20p each pot and the chips cold and soggy disgusting worst experience by far at this restaurant. Not edible.

every meal is always fresh hot and served by the wonderful staff toilets for the disabled on ground floor

Went to McDonald’s before work at a peak time so had to be in and out with in 10 mins to get to work on time, it was a Saturday lunch it was bound to be busy and as I expected it was hectic there was a que out of the door and a few trainees on the tills however I was in and out in time to get to work, the boy who served me was a trainee and was lovely, had a few problems with working out the till but the boy with him seemed really helpful and the problem was resolved swiftly, and to top it of my food was hot fresh and my hot chocolate wasnt watery as it is in most McDonald’s I go to, would definitely recommend this McDonald’s and will be returning again soon

my husband has just picked up 2 hot chocolates from the drive through. what we got were 2 half cups of warm water it had no taste of chocolate at all. staff were rude when they were questioned on why they only give half cups. McDonald's won't care but won't be spending money on these anymore!!

Myself and my family are local to this McDonald and and have been going here every week after my kids club but recently we have found that they are constantly getting orders wrong, queues are massive, waiting Time in the queuevis long and time waiting for food is long! There is so many staff so can not see why this is the case!

Came into McDonald’s to get a meal for me and my family only to get home and realise half the order isn’t even there! Got home and was missing 2 double cheeseburgers, large fries and I was given the wrong drink! Slow service and was given a dirty look when I went back for my Big Mac meal the server forgot! Disgrace of a restaurant

I queued up at the drive thru where there are 2 lanes, when i got to my lane there wasnt a car at the other lane so i was expecting to have my order taken, i was sadly mistaken, i sat there while 3 cars had there order taken before me even though i was there first, a member of staff then came spoke over the intercom where you place your order and said sorry wont be a minute but then they took another cars order at the other lane first! This was now 4 cars that i was in front of! By this point i had had enough and exited the drive thru, i would rather go hungry than give these incompetant idiots my money. Avoid like the plaque

1 máquina de bebidas calientes en un restaurante muy ocupado aprendices La mayoría del personal, solo 2 parecían saber lo que estaban haciendo. Conducir en las comidas sacadas a los coches equivocados. . las ofertas de comida se distribuyen sin bebidas calientes como una sola máquina, lo que falla constantemente. Nos sentimos muy mal por el personal ya que los clientes eran muy groseros

Properly the best McDonald’s I have ever eaten in, food is always fresh and there service is great!!!

quick stop here before heading into Eastbourne...just a McDonald's...loos clean and food ok...hot choc a bit watery....service average

Average McDonalds drive through as only had a coffee at this time and visit so the service was ok for what was required

Sí, es un restaurante familiar y sí, hay una mezcla de clientes, muchos de los cuales pueden comer / jugar sin interrumpir a los demás. Luego están aquellos que permiten que sus hijos traten el lugar como un patio de recreo de la escuela: correr, sí, correr, no solo en detrimento de su propia seguridad, sino también de otras personas. El personal lo ignora y no dice nada, y cuando los desafían dicen que no pueden decir nada y simplemente lo toleran. Cuando se le dijo a un niño que casi me había causado un escaldado accidente y sobre mi seguridad, un miembro del personal se negó a escuchar, siguió hablando sobre mí y se negó a buscar al gerente. No soy anti niño, pero el comportamiento de algunos niños debe abordarse como un problema de salud y seguridad, no solo para esos niños, sino también para otros clientes. Otras personas en el restaurante, al mismo tiempo que yo, también estaban molestas por la falta de acción positiva por parte del personal con respecto a los brats ingobernables que aún no habían salido corriendo. No se trataba de niños con problemas, solo niños siendo niños, pero peligroso en un entorno donde se transportan bebidas calientes, niños pequeños y personas mayores con dificultades para caminar intentaban evitar ser golpeados. Estoy seguro de que McDonalds no es el único restaurante que tiene personal que no está capacitado para lidiar con la seguridad de TODOS y, por lo tanto, no está capacitado para lidiar con los padres relajados, pero tal vez la seguridad y el disfrute de todos deben ser lo más importante en sus mentes, y no Sólo unos pocos elegidos están demasiado asustados para enfrentarse.