McDonald's in Northampton

the order was very slow going through and I didn't receive my code I started my work an uber delivery man arrived. He appeared to have difficulty understanding simple English and he was very difficult to understand as he just kept repeating Code he was calling my mobile number and repeating code on the phone. I showed him that it was me he was calling but he just repeated code I explained that I hadn't received a code and I told him exactly what the order consisted of but to no avail.He left with my order which I had paid for.Then I tried to complain on the uber app but all it kept doing was showing me a picture of my food and showing it as delivered! Absolutely appalling service. Luckily I work full time as a night receptionist at a large establishment where I am asked at least 3 x a shift what food de companies I recommend needless to say I will ensure to explain why I don't recommend Uber food. As I paid with PayPal hopefully I will get my money back ASAP. It is totally unacceptable for a company not to be able to deal with a straight forward staff capability issue by being contactable. Date of experience: 02 November 2024 Edit

It was raw chicken and 7 65 for my meal he didn't give me a refund he also picked it apart with his bare hands never again with my money rip off

After several poor experiences in the past, this restaurant seemed to be back on track….. until tonight….. I ordered a double quarter pounders meal and when delivered it was missing the double quarter pounder!!!! Is it really that difficult? As it was Uber eats, they just refunded me the amount so nothing will happen regarding the restaurant. They just don’t care.

Absolutely awful McDonald’s, I don’t understand how they can produce a cold, dry burger every time I go here, no matter the time of day. I trick myself in to thinking “it’ll be alright next time, it’s McDonald’s” but no, it’s terrible every single time, guaranteed. I would bet my house on your burger being disappointing.

Just eat delivery, 5th time now no bbq sauce with my nuggets, 5th time! No wonder we only order occasionally.. no more!

Worst drive through service ever. Ordered 2 Large lattes, 1 Cappuccino. Instead Been given 1 Hot Chocolate, and 2Large Cappuccinos. Also waited for 15 minutes to get that. Poorest MC service in town….

Reece helped me with my order tonight and he was amazing, very polite and approachable. He even offered to help me take my order to the car, the restaurant was extremely busy but he went out of his way to help me, so THANK YOU Reece!!

Well, all I can say is the staff there need some training around how to deal with customers properly! I ordered breakfast, took my seat and waited.. and waited and eventually my food came. As their sauce machine was out of order I asked if I could grab a ketchup for my hash brown. I was told I needed to speak to the manager? So up I got, waited at the till for the manager, and asked for a ketchup as I could not use the machine… the response was it’s not broken, we don’t have the cups and that will be 10p… Now I am not going to make a scene over 10p but I pointed out that had they ordered cups I could have some ketchup, could I just put some on a napkin? I was met with the most patronising and condescending reply of “that’s subject to availability only, if you want a ketchup that will be 10p… Yet I can help myself to as much sugar/ sweetener and milk sachets as I wanted??? McDonalds, sort yourselves out… I am paying £6.39 for something that a year or two ago was £4.09 and you won’t even give me a ketchup??? The only reason I gave two stars is because the food tasted nice!

Queued through the drive through. No milkshakes as machine broken Ordered Big Mac meals and paid. Collected order and I asked for some Ketchup. “You have to pay extra for that” How much ? “You have to go to the other window” What ? And queue up again for ketchup ? It’s always free everywhere else !!! Food was cold anyway so the whole experience was absolute awful. What was a simple stop for a snack ended up making me angry, feeling ripped off and now I hate McDonald’s enough to write a review.

Worst McDonald's, the last 4 times I have been there the foods been cold and EVERYTIME they get the order wrong. The manager was having a big bicker with her staff infront of all the customers. All the staff look about 15.

Food was hot and quickly served Not much more you can ask for .. does what it says Place was clean and team were Friendly Good visit we stopped for a short time whilst travelling

This is now becoming a trades description act issue after reading so many similar reviews. No sauces as advertised and ordered on every single occasion, burger flung in the box and piled high with a ridiculous amount of lettuce that I had to pick through it to find the burger in the box. Cold fries. It’s a joke. This time I’m perusing this to a higher level. It’s false advertising and fraudulent.

I'm a fan of the Big Tasty With Bacon; when it's in its seasonal rotations I try to grab it as much as I can (maybe once a week or so). Since it came back this last time though (winter 2022) I've ordered it a sum of eight times, and five of those times have received a regular Big Tasty. I'm being charged for a bacon. The screen at the restaurant is confirming a bacon. So why am I not getting the bacon? In addition to this I once ordered a breakfast meal and pancakes, and I only got the pancakes, drink, and hash brown. Sixfields McD's is BEYOND ridiculous at this point, and the staff need to learn to READ orders.

asked for a chicken mayo and got a hamburger, aside from that other experiences at this chain were ok

Ordered myself a chicken legend meal to take away, only to open it and find a mouldy roll. Not slightly on the turn but fully gone, very disappointing as I don't have time to get anything else and I clearly can't eat this.

Let us start with this ... when we order from Uber Eats or Just Eat, it is them we have the contract with, not McDonalds. When it goes wrong, we need to contact them which results in a refund and a hungry customer. Now, what part do McDonald's play in this? Delivery Service: They have 100% responsibility for the delivery companies they hand the food to. If, as seems to be the case, delivery companies fail to deliver it is the store who should ensure that the delivery service improves. Food: It is the stores responsibility to ensure that everything a customer orders is included in that bag they pass out for delivery as though it were the customer in front of them in the store. What does happen?: Because McDonalds take no responsibility for home deliveries (other than to profit), they don't seem to respond to complaints from customers when things are wrong. This could be food missing or orders failing to get delivered. Because the delivery companies are not the restaurant and don't deal with complaints other than to give an automatic refund, they do not take responsibility for future deliveries either. Drivers can effectively do whatever they want with an order and the worst consequence seems to be, and I am speculating, they won't get paid for the particular job but, I am speculating and they may face no consequences at all as the delivery companies need drivers. My Experience: Disabled household so ordered out after a busy day at this store using Uber Eats. The app said the driver was outside but, no one came to the door. We looked outside and couldn't see anyone. Called the driver and asked if there were a problem he said that no, he had delivered our food to us (guy called Marian) and that was all fine. We asked where he delivered and he insisted it was our house. He said he even asked them if they were Mr ******** and they said yes so he knows it was us! He was asked, what does the house look like? He then just hung up. Called the store they apologised and said they would look our for this Marian and have very strong words with him, to leave it with them and just get a refund from Uber. Despite being absolutely shattered and in a lot of pain, we still needed food so went to the store. Standing next to us was this Uber driver, Marian. No one was talking to him, we could see the manager, he did nothing so this guy who lied to us and allegedly delivered the food to a neighbour was given another order and he left. What pride in there in that from McDonalds? There is clearly some part of their thinking which distances them from any responsibility and they will keep doing the same thing over and over content that this is not their problem, it's Uber Eats. Well, McDonalds at Sixfields, it is your problem. You allow these drivers to steal from your customers, that is on you, we don't like it. I've also noticed that despite all the complaints on here, not one reply from the store.

As you can tell by my photo I’m there a lot it’s an ok location and my pet capybara Fredrick loves it the food is Devine but the wrap of the days always give me tummy aches,an unfortunate side effect is that it turned me ginger I’m devastated

They got literally every single item on the order wrong. Phoned them and they did nothing to help except give a phone number for just eat. Just eat did not answer so called the restaurant back, and they literally did nothing. Basically, they took money off us, gave us the wrong order, gave nowhere near the quantity of what we ordered either and gave nothing back.

If you order a delivery it is rarely right. Usually a burger missing. Never put the sauces in if you order a share box. It’s a laugh. They don’t care. Possibly the worst McDonalds I’ve ever used. No more orders from me! I’ll save a...

Nice place to eat only downside for me as a parent with two kids is IC1/IC2 male delivery driver with a personal body CCTV recording in there and I don't feel comfortable with that in this times. What is he using the recording for?. McDonald's...

Been a hit & miss it the past etc, driver shot out of here like a rat up a drain pipe, soon as i saw my delivery was wrong hit the phone straight away while they were still open phone totally engaged call 27 times,...

Waited for over 20 mins for meal, when it was received the fry’s were cold and so was the small vegan burger.

I had to leave my dog outside & was worried about leaving her too long. Amina kindly brought my food out to me even though there was no table service on this day. 5 stars for top customer service!

I visited this establishment at 4am on 23rd of January with my daughter. She had been celebrating her birthday and needed a McDonalds! Having no money on me we had to rely on what was in her bank account. We ordered her six chicken nugget...

So we came in for breakfast on the way to a funeral on Wednesday and we were disappointed with our order. The burgers were slapped together, bread was burnt and the extra cheese we’d paid for was stuck to the paper due to the assembly...

Ordered Big Mac meal , fries nuggets, apple pie, sprite, Burger was great looked like it had been boiled and it was cold , chips were cold, apple crispy pastry was soggy, nuggets were cold, sprite was flat and cup full of ice, so you...

Would never advise anyone to go to this Mac Donald’s if you want to have hot or even warm food. Must be a gluten for punishment as we bought our grandchildren a happy meal, which surprise surprise they got wrong, and my meal was stone...

Great food and service. The staff deal with all sorts it hassle from rude and aggressive customers. They do a fab job in this store

Absolutely shocking, disgraceful service. We visited the drive through and waited over 20mins to order. They then told us to go to the wrong window to collect our order. Then had to get someones attention and explain what the order included. Finally received the order...

Literally, can not get your order correct. This time: ordered a double Big Mac. Get home to find I have been given a cold regular Big Mac, in a double Big Mac box! Strong contender for the worst McDonalds I know. Consistently bad...

We ordered breakfast to be delivered from this establishment. On the order was just two items, an egg muffin meal & a double bacon & egg meal,so pray tell, how did they get it wrong? The egg muffin meal was fine, however, we ended up...

c LITERALLY LAUGHING IN THE FACES OF THE POLICE.... OUT OF ORDER 🤬🤬🤬🤬🤬🤬🤬 ALSO: Covid procedures within the restaurant were less than satisfactory, touch points not being sanitized after each customer etc Same gloves being worn to deliver food, clean tables AND to empty the...

Disgusting rude staff member!! Told me I couldn’t eat in as didn’t have my mask on but did have one with me.(That rule is for takeaway only!!) even so spoke to me and my 13 year old son like a piece of dirt. Walked out...

I think that this is my children favourite place. Always when we drive around they start shouting Happy meal!! So when they been good we treat them with happy meal box. Me and my wife like clasic burgers from time to time too.

Called in at 21.10 and ordered food with my partner. As we were there, one of the servers was very unprofessional and came out from behind the counter and chatted with his friends. Whilst he was doing this there were orders on the screen and there were people waiting to collect their food. This young chap had glasses and dark hair. Our order was on 999 seconds when it was served, and the food was cold when received. The order in itself was incorrect, and was poorly made. It should not take that long, especially with only two other orders on his screen. When we received our order it was practically thrown at us over the counter, and he made little effort to make sure we had everything we needed. Overall; I thought this was very poor service, and I think the staff in general could do with more training and discipline. Appalling behaviour.

We had breakfast here a few times during our visit from Australia food was fresh and the place was clean and I love the hot chocolate a please to eat here even though a fast food restaurant .

Get what you pay for. Very nice staff. Sometimes the food takes long but other than that it’s good!!

Went tonight ordered then drove home , half the order missing so phoned them , sorry come back in week and will give you what’s missing ! You want £9 an hour you bag of dirt tree hugging warriors . Can you tell iam not happy # not the first time it’s happened ..bag ofdirt place >> sack the manager

Popped in here for a quick bit, at lunchtime, on way home. Went into store and used display to order. Service was quick and efficient. Coffee excellent, Chicken sandwich a bit dry otherwise filled a hole.

I came here to meet friends. The food was standard, cheap and cheerful, but not very hot. My order was taken efficiently and the server apologised for a slight delay in bringing it. What struck me, though, was the attitude of a cleaner, Erika. Always smiling, she seemed to do everything with love. Single-handed, she made the place feel more like home.

The food is the usual McDonald’s standard, the place is clean and the staff were friendly. What more do you want from a McDonald’s?

Nightmare car park to get in and out of .My friend had to shout our order through in the drive through so they could hear us. Was told to park in waiting bay and someone would bring our order out. Parking bay causes obstruction for other customers in drive through. And to top things of after leaving and getting home half our order was missing. will not be returning.

The worst McDonalds by far!!!! The staff are rude, the service is slow & when you get your food, expect half of it to be missing.... This isn’t a one off, it is every single time!!!! Don’t waste your time! Looks nice will the refurbishment, shame the service & staff aren’t there to match

We called in here for a bite to eat after a long day in London. There were 8 of us,we ordered via the machine. The food was actually delivered to our tables which was great, Very clean and staff were friendly, Cost less than £50 for 8 of us

Tried to get ice cream here - they had run out Card machine wasn’t working Food is average fast food takeaway

I visit numerous McDonald's around the country this is one of the best. Spotlessly clean, good service and hot tasty food. I ate in and an army of staff ensured all areas were kept free of litter and clean. Well done!

I tend to use McDonalds occasionally and had gained 6 stickers to get a free cup of coffee. Be warned though as I'll never do this again! Firstly you're treated like a leper when you say you have a free coffee and when the coffee was given to me it was dripping wet through, the cup was covered in stickers and the coffee was cold. They clearly hold coffees back that are perhaps poured in error and use them for when people request the free cup of coffee. If McDonald's are unable to meet the promotional obligation, then perhaps they shouldn't run it. I know this was just a cup of coffee, but the whole experience was thoroughly unpleasant and I'll never be using McDonald's in sixfields Northampton again. I'll also be complaining to head office for the whole episode as I've wasted 15 minutes queueing for a coffee that ended up in the bin.

Normal service, food etc. One complaint is the lack of signage at the entrance, it is easy to miss the turning .