The best restaurants in United Kingdom serving American food

Never disappoint best pizza and friendly staff

Food was as expected. Coffee smelt & tasted ‘odd’ - which is strange as McDonalds coffee is pretty good usually. It tasted like machine had been cleaned but not flushed through properly. Took them back, no apology, didn’t even ask what it was that I thought was wrong, just replaced and walked off - and that was the shift manager! Replacements just the same so left them as didn’t want to risk whatever was in it. Certainly not the ‘customer service’ that would expect. Have eaten (and drunk coffee) here before and it was fine - but would definitely reconsider going again as another customer commented that he had same problem with coffee recently on a takeaway so couldn’t take it back!

Dreadful! Walked in and ordered a pizza and some chicken, 45 minutes waiting later and decided enough was enough, asked for a refund only to be told they can't and we have to do that via the website, joke of a place that seems to be run by a level of ineptitude money can't buy!

This was very much a last minute thing, we took our grandkids here for a quick lunch. For a kick off, there were dirty plates and empty sauce sachets on the table which were never collected. We ended up moving them ourselves to the side. The table was sticky and the sofa had a tear in it. Staff are not friendly or welcoming and it took ages for the food to come. When it did come, the coffee and kids drinks plus a scone were not brought out. When we realised it wasn't coming (about 10mins later), my daughter in law asked where the drinks were to be told 'i can't carry anymore on my tray'. The kids burgers and chicken was poor to say the least and the coffee is lousy, a gigantic cup of a hot brown substance that resembled coffee, didn't taste of it. The whole place looks disorganised and grubby. Will never be back. If businesses want you spend your money, then surely it's a must to get the basics right, customer service, cleanliness and something nice to eat. I know i wasn't expecting fine dining but this was just terrible.

Absolutely fantastic Sunday dinner probally best one we have had out ever everything had such food flavours well seasoned amd beef was cooked beautiful so soft

Horrible food and terrible service. Would give no stars if possible. We were lucky we got a starter as it was the only edible thing we were served. The cog burger was disgusting and inedible due to the mean being so dry and low quality. Garlic chips were drowned in garlic and soggy. Nachos also soggy and lacking crunch. Waited 20 minutes after finishing for a server to come round and collect plates etc. The servers were too busy talking to the chef and on their phones so had to go up and pay at the bar. Avoid this place

The restaurant has no refinement, plain tables and the napkins are actually cocktail serviettes so too small. Staff are young and inexperienced. More of a cafe than a restaurant. First course was Thai Fishcakes that had been fried from frozen, not great but edible. They seem to be more worried about presentation by placing food on bits of wood than actually the quality. The menu was basic and many things were off. My steak choice was not available and I was told there was one sirloin left. I then heard a server tell my server they had run out. The steak did turn up however but it was definitely not 8 oz more like 6 oz and probably what they serve with a mixed grill. To be totally honest the food was cooked to perfection but the steak was totally tasteless and arrived on a cold plate. I doubt if I have ever had a better Medium Rare cooked steak anywhere but if the person cooking it has poor quality to start with, you can't make a silk purse out of a Sows ear. I don't think £16.50 for a 6 ounce tasteless piece of protein is good value. I am sure this place has potential but it needs some more experience with more focus on choice and quality and less on serving things in wire baskets and on bits of wood. I would have to read an awful lot of good reviews to ever return.

Estábamos sentados rápidamente, pero tomó unos 20 minutos para obtener nuestra orden tomada. Nos decepcionó ver que nuestra hamburguesa favorita (Dip’n’flip) había sido eliminada del menú. Las comidas de los niños todavía estaban como estaban, así que pedimos Dinky Dogs, Sausages y Mac’n’Cheese con Texas Toast. Nuestras hamburguesas adultas eran sosas, carecían de crujiente picante. Las papas estaban buenas. El chef estaba comiendo algún tipo de tostada detrás de su estación mientras freía un montón de tocino. No recibimos la tostada de Texas con la comida de los niños, y mi hijo la quería. Se lo dijimos a la camarera, que dijo que no venía con tostadas. Le mostramos el menú y ella dijo “Oh, perdón por eso, ¿querías que viniera con el brindis?” Dijimos que sí, y ella se encogió de hombros y se fue. Esperamos 15 minutos, todavía sin tostadas. Le pedimos a otra camarera que le dijo al chef que lo hiciera para nosotros. Llegó en minutos. Era una tostada estándar con mantequilla de ajo. Debe haber venido de una hogaza de Hovis o algo así, definitivamente no fue una tostada de Texas. Nos sentimos ignorados y la comida no valía el dinero. Dudo que volvamos de nuevo porque falta el servicio y el ambiente.

We regularly stop here for lunch when in town and my kids love it! Great sandwich options and lovely cakes! The service is always fast and the food always good. We are regulars here

Unpleasant visit. Coffee order wrong twice Staff forgot soft drink order Plain incompetence due to poor training, lack of skill in English language and inability to pay attention. reviews for this firm's branches show similar problems are widespread Stay away

Food was nothing special .Not much meat mostly rice and noodles. Nothing like what is advertised on menu. To top things off got a £60 parking ticket after paying a £97.00 for a party of 5.

Wanted to order an couldn't check out as the store was closed even though it was only 9.30 Haven't ordered from them for ages an wont be bothering again

This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.

Was very hungry near Baker Street station and thought I'd see if things had improved. The hell they have.now the fries no longer the rosemary fries that made this places name now they're replaced by generic plain tasteless cardboard like fries no taste nothing.in fairness on this trip the fries were cooked fresh unlike my other 3 visits since the 1st lock down but like I say not rosemaryfries.the burger was horrible tho at least it was definitely cooked fresh.the store was clean. But im done ever hoping these guys will ever go back to what they were 2017-2019 which was a great chain...people used to go for the rosemary fries....if they're gone no point going for me. The rest of u might like it I don't. Too many new better places imo

Sign on door says closed and assets removed. Real shame as the only wage beef burger joint around. Understand the York one has closed too. Sign of the times.