Bob & Berts Dumfries in Dumfries & Galloway

The worst dining experience I've ever had. The soup and toastie was inedible as the soup was so thick and salty that you couldn't take even a mouthful. The toastie had been made with the cheapest ham and cheese. The burger was served in a soggy bap and the chips were mostly burnt. What was worse is that the kitchen staff looked dishevelled and dirty, and my friend swears that the waitress took a chip from his plate as she was coming out of the kitchen, so putting your fingers in someone's food is so unhygienic and disgusting. The only thing I can say in the staff's defence is that they didn't argue when I asked for a refund. A truly awful experience and place to eat. The company or franchise seriously needs to address these concerns.

Great food and great staff. From the new store manager down to all the counter staff.food came very fast and was amazing. Would definitely recommend

Came for lunch on Monday 18th around 1pm and what a total shambles. First your given a seat but the menu is on big boards behind counter in not so big letters so unless you have great eye sight it’s totally useless, yes Costa do it but they have 75% less items on their boards and bigger writing . No Menus we were to,d . Asked for a Chicken Goujons wrap for my wife but the one with absolutely no spices or hot sauce , she got three delivered to our table and was then told the one she ate was not spicy 🌶️ rubbish it was extremely spicy 🥵, my friend wanted just a toastie no soup but we had to pay for a soup and toastie both meals came with no salad for the price ridiculous, his toastie cheese had not melted, I got a sausage roll which was not fresh I also got a rock hard scone, . First they had to refund us for the extra Goujons wraps they had charged us for , I took the scone which was so hard I tried banging it on table it didn’t even break , I took it to till lady said all the scones were homemade fresh like all the cakes I can tell you awith 35 years of catering experience behind me u do not make your cakes they are bought in & with the contacts I have it would not take me long to find out which food firm supplies you theses cakes mostly frozen and you just thaw and serve . I showed her how hard the scone was by banging it again on till counter, I even offered her to get a knive and cut it open but she refused. Her exact words were some might be yesterday's as if we don’t sell them we put them on top for next day that’s why we offered to heat it up , then she said oh couldn’t be yesterday we were closed must of been Saturday,s but to make it to me I could have any came free up to £3 how is it free I paid for scone got no refund. £36 we spent it is ridiculous the girls at till don’t know what they are doing and the lad who brought out clean cutlery in front of me a fork had sauce on it he wiped it with his apron then put it in the clean cutlery. You get asked do u milk then I ask for sugar but told it’s over their , same with cutlery. You had five tables in and I was carrying a machine that keeps me alive and no help. No wonder Starbucks across the street was packed out and every other cafe in town centre. People have seen through the glittering windows and saw this place is ridiculous expensive and not using anything local just a fast food restaurant. Worst and I mean worst place ever I,ve been to eat in Dumfries nd that takes some doing. Your stuff don’t care , you probably don’t care but I won’t be back and I will social media this so if any tourists coming to town go somewhere else like eleven,s or the stove, or Mrs Greens . Dumfries deserve better than this.

Had soup and sanwich. Firstly soup was cold and no taste at all. Sandwich was terrible . Bread must have been the cheapest you can buy. I would call it a simple meal but the cook chef couldn't get it right. Spoiled our day.

The food is ok - you get what you pay for but I have been a few times and every time the food has taken forever to come. I usually get a tea with my meal and if I waited to drink it when my meal comes it would be stone cold. I asked a member of staff if I could get some boiling water in the tea pot to top it up because I had been waiting f0r nearly half an hour and she was going to charge me for another tea!!! needless to say i won't be back

Toasty & soup. Soup was foul red hot salty, left ours. Toasty was thin cheap white bread hardly toasted very greasy. A awful lunch will not go back.

We didn’t even get to order our breakfast as this place is so dirty. It was first thing in the morning and wasn’t even busy my husband went to get a highchair and honestly we couldn’t believe how dirty it was so we decided to leave and go elsewhere. It’s a shame as we had heard that the cooked breakfast is really nice but until cleanliness issues are sorted out we won’t be back.

Good food and clean premises. Prices quite high and it’s all self serve, however food is of good quality and staff are friendly.

Excellent coffee but a disappointing experience overall. There was only one person behind the counter trying to cope with a queue. We were just about to leave when two other staff turned up. My wife finished her lunch before mine arrived. Our table was sticky and the toilet I went in had been marked as having recently been checked but the seat was marked with poo.

The americano coffee is really so poor it is almost undrinkable. It tastes oily and musty, a sure sign of old, poor quality beans being used. Had to send it back, and got tea instead. With loads of coffee shops to choose from in Dumfries this place will no longer be top of our list of go-to places for a coffee. The staff seemed to be a bit at sixes and sevens, guess they are fairly new as I haven’t seen them in here before, which is fair enough, but the coffee has gone from previously been poor quality to undrinkable.

amazing quality food had the loaded fries salt and pepper and bobs they were honestly amazing made sure to go back again before the end of my visit defo worth a try if around. good quick service and nice atmosphere

I wasn't impressed with my chicken panini, I had to send it back as there was about 4 pieces of chicken in it. when I received it back after complaining they had just put a few more pieces if chicken in it, was very bland & dry,

Never again! Long wait to order, was not busy! Waffles were hard and dry and difficult to eat, bacon was the saving grace. Daughters meal was just over warm, thankfully 3rd meal was OK. Coffee nothing to write home about, first and last time I will go!

Dropped in for breakfast. The coffee was great and strong (many places we visited made coffee too weak). The food was great - a Scottish breakfast and eggs Benedict. The staff were wonderful, engaging and made the breakfast a great experience.

Amazing little American type diner! Well recommend popping in… they have scrumptious cakes and treats to enjoy with a coffee or for a meal it’s a lovely place to eat and enjoy some time with family and friends! Staff are so friendly … the buffalo Goujon burger was to die for!! Absolutely give this a go, you will not be disappointed!

Wasn't to great however its now new owners so I shall try it again to be fair . I had pancakes and bacon was a huge portion wich wasn't presented well wich puts me and others off food But will try it again as was in once before for a hot dog was good that day so shall try again to be fair

To be fair, we were warned of a 25 minute wait for cooked food though we did only want snacks. Some staff were working harder than others tbh. A lot seemed to be about training as in looking about when serving a drink to see if you can clear / part clear a table next to you. Anyhow, our sausage pork / chorizo rolls were very tasty - though no price list on the counter :( - and coffee was excellent.

Been a few times while waiting an hour and 15 mins for a bus journey I take a few times. Sadly I think this will be the last. Stood at counter waiting 10 mins to be served. Only one person serving and he was busy making drinks. Sat down and my tea came fairly quickly but the food took almost 30 mins to come so by then my tea was stone cold. Granted the food was good butby time it came I had to wolf it down so I could make my bus. Clearly undersraffed

Visited here today(9th July 2023) as it’s one of my favourite Bob & Bert’s but wasn’t great at all. Not a table cleared and all full of cups,plates,food while staff walked about seemingly doing not much at all. Food wasn’t the to die for food it usually is, had a breakfast and the bacon was a bit hard, the beans were a spoonful of mush, not melt in the mouth as it always has been. Then used the toilets which were filthy and clearly haven’t been cleaned and not a bit of toilet paper to be seen. Really disappointing to be honest. Don’t know if I would go back after this

I usually enjoy Bob and Bert’s and we sometimes plan a drive around where one is as there’s none close to me in Motherwell. We visited the Dumfries branch today. We’ve been here before. Arriving after 12 we’ve missed the breakfast rush. 2 bobs fry’s and drinks. Had to ask for a table to be cleared was the bad start. Looks like they are really short on staff. Meal took ages to arrive. 5 tables remained uncleared the whole time we were there. Food didn’t quite seem up to the usual standards. What’s going on? Once you decide it’s too much hassle you don’t come back.

Well,where do i start?On arrival we went to order at the counter,the man taking orders was very offhand with us.When we had ordered we were informed there was a 30 minute wait for food which wasn't great but they were busy.We went to find a...

This is for the Carlisle branch We were in Carlisle yesterday and opted for bobs well far better arranged than Dumfries and staff far more friendly and very helpful food perfect and service speedy definitely will return here when next in Carlisle

Food took 35 mins to come. Burger like cardboard. Chips lukewarm. Just awful. Used to be a good place to eat. I'll never go back.

My Daughters visited today, my youngest had paid for milkshakes and due to her disabilities her hand twitched & tremored and the milkshake fell. The person serving was absolutely wonderful about it, didn't care about the mess & was more interested in making sure she...

Nope wouldn't go again the coffee was pricey and frankly not very good the food was appalling value and not actually very nice and the table and seating area needed cleaning I've had far better in Gregg's for a lot less cash and a couple...

This review is really for Bob and Berts in Carlisle but they are not set up on trip advisor. Anyway since it opened been in quite a bit. Pretty impressed the first couple of times and the food is good, however service inside has got...

This was our second visit to Bob & Bert's and we had a fabulous lunch, the food and the service was first class and reasonably priced as well. We will definitely go back again in the future. Thank you

Lunch not good. Tables not clean and place in general looking unclean Lots of rubbish on floors which were already dirty. Best thing was getting a refund with no quibble

Was in yesterday and was last customer, had a scone that tasted ok but didn't think it was especially fresh. By chance, returned this morning and the same display of cakes and scones were layed out. I mentioned this to the staff. Our drinks were...

This place has went down hill! We used to love coming in to bob and Bert’s but We won’t be back! Overpriced, Food cold, presentation awful, cold coffee, staff not very helpful or friendly they seemed like they could not be bothered no atmosphere whatsoever....

We enjoyed a couple of burgers and my son had pancakes which were okay. The staff can barely look you in the eye, zero manners and kept us standing in a queue for ages while they sauntered around aimlessly. Place is clean. Will not return.

Generally good . Sometimes a bit chaotic but that's part of the attraction .Very varied menu . Something for everyone . generally busy

I was in town and thought I’d give it a try service was ok menus good food was ok but plates were cold and food not the warmest il try again in future it heating the plates and food should not be lukewarm rest was...

Very poor berries on the stacked pancakes and the cream seemed to be the sqirty stuff, not good value at all for £7 won't be back which is a shame

I made an order for delivery around 12/12:30 and at 1:45 it’s still not here, all I ordered was a cold salad so shouldn’t take that long! says it’s delivered when it’s not! Rang bob and Bert’s Ballymena 6 times to finally get answers to...

Clean and friendly. Delicious food. Crispy bacon in the burger. Generous portions bathrooms very clean. Disabled access good. High chairs available for infants. Brilliant!

Staff could be happier - that’s my only fault. But food, drinks and timing were all fantastic. I had a panini and my partner had a breakfast. The coffee was gigantic and delicious. We will return

Nothing fancy about Bob and Berts . its a cheery , Busy cafe in the centre of town . Large . good choice of dishes . good portions . Excellent value for money

We went here as recommended but won’t be back got all our order wrong food was cold and so was hot drinks took ages to bring food and also was charged an extra pound for granary bread wtf! Over 21 pounds to eat cold food...

The food was delicious, and it was impossible to choose what to have as the menu was so amazing! Halloumi chips a bit overdone if we were being super picky but everything else was faultless. Something different in Dumfries and excellent value for money. Lovely...

Indifferent coffee, slow service, loud music, screaming kids, over sweet cakes So this is not a place for me any time soon

It’s interesting to read the comments from the owners after the bad reviews. However they don’t seem to have done anything to improve things. Look around - the place is a mess, floors are filthy. Staff appear scruffy and disinterested in their customers. To top...

I gave two stars instead of one because my partner and I have eaten in multiple times and food and drinks have always been fresh and hot. However, something seems to happen when ordering a delivery. Tonight we ordered at 4:40pm (last orders at 5.30pm)....

What has happened to this place as was one of the best in Dumfries Went with my daughter at 4.30 for some dinner. My daughter had goujon burger disgusting cold chip I had baked potatoe with chicken and chilli jam absolutely horrible. Staff don’t seem...

Good food when it arrived, service was slow which was disappointing, but food tasty and cheap. Ideally located in the middle of Dumfries. Good place to take children.

Awesome spot or a quick breakfast and coffee. Friendly staff, clean tables and great loos. Fab menu and just perfect for what we needed.

Fabulous service received- especially after my partner failed to mention our order should be GF - so after realising our mistake they swiftly redid the burger and chips for us! Both of which were very tasty as was the mango smoothie. Great many GF options...

Our first time visiting Bob & Berts, and what a fabulous experience!! My husband and I were looking for a place to have a quick coffee & snack, well we stopped in, the place is amazing and decorated like a huge warehouse, HUGE menu and...

Have been to this branch on a number of occasions since it first opened. Initially it was ok, and we have enjoyed previous visits however our most recent visit was really disappointing The tables were not cleared, and the only high chair available was disgustingly...

2nd visit here 1st time food was overrated but a year later thought try again as could have been a one off. But 2nd meal the garlic fries were soggy and no garlic the Philly sandwich tasted and looked nothing like one more like dog...

Been here a few times now and the food and service is always brilliant. Today ordered the Italian Panini but after half an hour I hadn't received it. To be fair it looked to be a very busy afternoon for them. When we asked a...

We had paninis; at least that’s what they were called. What we got was spongy, pretend bread with hot, tough chicken inside. There was no toasting involved in making the fake grill stripes. Smoothie was just an over-sweet slush puppy made with syrup and slush....

I have to agree with quite a few of the reviewers on here regards service . Starting with the positives. Good coffee. Food I have had was reasonable...also there is lots of choice. Nice spacious restaurant with selection of seating. Opens till a bit later...

I stopped for a quick coffee on a brief visit to Dumfries. I was impressed by the friendly and helpful staff, the coffee and the clear anti-coved advice. Would definitely return (and they gave me a free slice of birthday cake).

Stopped for a coffee when visiting Dumfries, Coffee and service was great, a great place to stop for that coffee.

Came in for a coffee and muffin very quite ordered my coffee 10 minutes for coffee to come 15 minutes later had to ask for the muffin waiter eventually brought it and apologies saying that they had some problems with a machine what machine I...

We went here for a few days for breakfast. We sat outside as we had our dog with us fortunately it was lovely weather. The food was really nice and they brought a bowl of water out to the dog! It's a pity they don't...

Love the dishes served here! Me and my friends came here for a takeaway lunch and the Chai Latte as well as the Curry Dog were delicious. We all had positive things to say. Staff were helpful and pleasant. Only thing we were confused about...

Customer care poor Staff attitude disgusting Poor staff welfare No risk assessments or policies Cleanliness???

My partner and I came here during our weekend in Dumfries. It wasn't overly busy, but there were a few tables where they definitely were not sticking to the 2 household rule! I didn't see any track and trace info either. We kept ourselves to...

No one monitoring if you doing Track & Trace or where you sit. A woman sat at a table next to us as we were eating - approx 60cm away. Why I didn’t say something I’ve no idea. There is a room that links the...

First visit to Bob & Bert's and it won't be the last, fantastic breakfast and first class service. Government Guidelines all in place and the price of the food was unbelievably low. Well done to the owners and staff, can't wait to go back.

Good little lunch spot. Had a panini - very good. Good gf burger for my brother and my mum enjoyed her jacket. Enjoyed the casual atmosphere.

Best breakfast in town. Used to be the doonhamer until they started using fairy liquid as cooking oil.

Stopped in for a spot of lunch, had the gluten free bobs burger. Nice lean patty, decent gf brioche bun and plenty of fries. Very enjoyable, nice relaxed casual atmosphere.

Just finished having breakfast here before work. The service was easy and quick for me but I did notice some people were a bit thrown off by the COVID system they’ve put in place when it gets busier. But the staff are doing a brilliant...

Went with my mum and step dad for breakfast here. Automatically I could see problems... waiting to enter and people trying to get out were pushing past people waiting to get in. The waitress at the front door was nothing short of rude, and very...

just like to say what a fantastic place the dumfries store is 100% spot on for health and hygiene and track and trace system in operation with all the fantastic staff following the guidelines I live over 2 hours away up the West Coast of...

Only passing through Dumfries for the day and we came across bob and Berts and we were not disappointed! The atmosphere was good and (very busy) The menu was huge with lots of different things to pick from (spoiled for choice) We got served in...

I'm a regular at Bob & Bert's, it's my favourite Cafe in town. It's quiet enough for me (a student) to study, but busy enough to give you that "Cafe white noise" that helps concentration. I see a lot of families, friends and couples in...

This place is dirty, particularly during a global pandemic you would expect the staff to be hygienic and focussed on staying safe. Not here, I observed a male and female staff member picking their nose, eating it and playing with their hair. Not only that...

We had stopped off on our way to portpatrick for a spot of lunch and came across Bob & Berts. Hygiene practices were great and we had to give details for track and trace. We ordered the froggy hot dog and loaded fries, one of...

Sat outside as no masks being worn Waited 20min for food which girl said she would bring out When l enquired l was told it has been wrongly given out no apology! I asked her to deal with it where upon amale staff member said...

Firstly, the cake and coffee were superb and the staff , friendly and welcoming . However, it was sad to see that as i sat ,enjoying my second visit into town since lockdown , some important Covid 19 safety measures were not really observed. Due...

Ordered a falafel vegan wrap, a tea that came w a pot buuuuut only filled the one cup.... and an iced coffee. All came to £15.25!!! There was no avocado in the wrap and the sweet onion sauce that was in it, was SO sweet...

We have been coming to Bob and Bert's for some time now and have not been let down on any occasion. The staff always give you a warm welcome and the food is superb. Highly recommend a visit as you won't be disappointed!!

Myself and my daughter struggle to find somewhere suitable for a coffee in Dumfries town centre which can accommodate a double buggy but this is ideal. Plenty of choice for breakfast lunch and snacks loads of nice cakes on display. The coffee was decent and...

Foods brilliant, staff are very friendly, very accommodating team. Nice to have something different in dumfries

Usually nice food, however today the food was brought to the table but there was no knives or forks available. The same member of staff hen came out of the kitchen saying they are just putting the cutlery in the dishwasher, it will only be...

Found this place by chance, on our first visit to Dumfries. To start we had the best coffee, a big plus for us. We ordered food, burger with pulled pork, and chicken goujon burger. Both excellent. Fries particularly good. Decided to have breakfast on next...

Was here visiting family and was recommended to come to visit bob and berts! Was very busy with the Christmas light switch on and when we arrived not many tables empty we did get one up the top end and the table was cleared quick...

Hi I came here with my friends the other day and the place is amazing like honesty the staff is so friendly aswell. I met this one lassie and she was so nice too me I think her name was Debbie?. She just spoke to...

Amazing food and had really attentive and lovely waitress named Debbie who made us feel comfortable and welcome! Amazing atmosphere just amazing would absolutely recommend this place.

Lovely calm place with good warm food and great drinks great service from great staff specifically my server Debbie lovely lady

First time here, wanted to try a different place and it was full for Sunday brunch so tried here. Long queue with only 2 staff on (17th November) the staff were obviously overworked but a total credit to the company, i was behind 2 small...

We were in for coffee and after having our order taken they forgot about us , back to the counter to order again and wrong coffee made when this was pointed out to staff member it was followed by a scowl and roll of the...

Have tried the one in Belfast but this one is every bit as good wide and varied selection from breakfasts to dinner. Quality food guaranteed. Well worth a visit.

I frequently call in for a coffee or a snack, usually a baked potato. There is a good choice of food popular, particularly, with the younger element. I find the staff friendly and helpful, particularly when there is a rush of school kids! I would...

Sadly a particular member of your staff seriously needs to attend Charm school I was your customer please be customer friendly I’m so sorry I was a bother to you

lunch was good. big enough portions. i had American steak sandwich. friend had American burger. garlic fries - more like nuggets of potato. onion rings. speedy service. no complaints.

Cracking lunch at Bob & Bert’s yesterday. Menu is extensive enough to please everyone. Portions are huge - I had to take my cake away with me. White chocolate and blueberry (like I was gonna pass that one up 😂). Staff were attentive and friendly....

A. When it's just a pork sausage! Albeit a jumbo pork sausage but not the hot 'dog' that the name implies. Disappointed at the overpriced Bob's Bull Dog and felt short-changed by the 'not so large' Frappe. On the up side my wife had the...

Had lunch here with family recently. Great choice at a good price. Ordered French toast, bacon and syrup. Excellent service and a good size helping, even for my tastes. Grandson had chips and ordered a second helping they were so good. Would definitely come back.

Greasy unhealthy cheap ingredients poor portions yuck yuck yuck First place we came across so went in ! I guess for a town like Dumfries it suits!!

Met a friend here with my family. Plenty of choice. Ordered a variety of things - all tasty and served within a decent time considering how busy it was. My only negative about the visit was the fact both my children had chicken goujon meal...

Great place to meet up on a weekend for a decent brunch. The choice is huge. We stocked up before heading north on a road trip. Coffee is good too.

Service ok, tables clean, food was good, coffee cups massive, the only negative cutlery is cheap and awful.

Very extensive menu - you’ve got a lot of choice. Food was good, scrambled egg on toast was rather a small portion. Coffee was ok but Luke warm. Would be nice if that back door was kept closed. I’m sure the staff don’t realise that...

Stumbled across this while looking for somewhere for lunch, (not an easy task on a Sunday I may add). Was so impressed with the decor, various seating options, extensive menu, and the unusual flavour of scones (6 in total). Service was fast and friendly. The...

Ate here this weekend as the breakfast at the hotel we stayed at was awful. Really nice variety on the menu! Food was tasty and really quick to be brought to the table. I ordered the large coffee which was huge! Nice decor and friendly...