The Grill at Park Grand London Heathrow in Hounslow

Food was nothing special .Not much meat mostly rice and noodles. Nothing like what is advertised on menu. To top things off got a £60 parking ticket after paying a £97.00 for a party of 5.

Today we visited with my family Hot plate and the food was pathetic, oily and salty . We checked online the buffet menu it was mentioned variety of dishes but there was rarely some dishes with raw rice.Never recommend anyone this pathetic food . With this price in buffet they are not having variety in there dishes . All dishes in starters are fried. Money not worth

Bought Groupon vouchers for a family of 6. The policy is maximum 4 so paid full price for 2 people. The food was excellent. We are vegetarians so the choice included vegetarian soup, spring rolls and samosas for starters. Mains was bhindi masala, chole, paneer with peas curry. There was no Dahl. There was vegetarian noodles and egg fried rice. There was also a pasta dish in creamy sauce. The man brought us fresh naan and it was also very good. Deserts were amazing. All in all it was a very good dining experience. After dinner we enjoyed tea and coffees on the sofas in the lobby. Drinks are naturally pricy being a hotel. At the time we visited there was construction going on in the car park area. Although there were a couple of spaces available we were discouraged from the reception man who was outside smoking about parking inside so it was a case of having to find parking outside. I later understood from reception that parking was £12 so on the basis of the parking issue I won’t return but had a good evening and wouldn’t hesitate to recommend it to you.

Online menu is nowhere close to what they offer. Food seemed like left over from may be previous day. Starters were re-fried and very oily. We checked the menu online and looked fine and wanted to try. But 90% of dishes mentioned online were not available. Deserts were terrible as well. We did not even like 1 dish that we could write a good review about. Its a waste of money, you can get good food anywhere for that cost.

Interesting menu wonderful meal,The food was fresh,properly prepared and great value for the price,We ordered some food at a few minutes and it's was delicious.Had dinner with friends menu is perfect, Food was excellent.... though there was self service but even the staff was too reluctant to smile, Visted this place twice with family tried both veg & non veg stuff .it's amazing I loved it,The food was so good .I am very pleased with our decision of chose this hot plate as the venue

The staff us firendly Their are many variteis Buffet breakfast was very good. Dinner was excellent. Would love to visit again.

Had dinner with friends menu is perfect Food was excellent.... though there was self service but even the staff was too reluctant to smile

Best for quick and tasty lunch, dinner. Not very spacious but sophisticated place for families. Clean environment and hygienic food.

It's always worth the drive, staff are friendly and food is fast. They don't serve any kind of meat It was all great and I once again found that it tasted, basically, like India.

I had the South Indian Meal the last time, and have to say that might be my next staple. I am not kidding, it came with at least 10 different dishes plus rice

The food is worth it, oh so worth it. We generally have a dosa and/or uttapam and then sit there giggling and reminiscing about travels in India while gobbling down our food.

We love this place, and have actually been to both the Tooting and East Ham location - that's the only one negative thing I can find, is that it's a bit of treck to get to.

The atmosphere is very Indian and hell of a crowd. The waiters are ok good service but all the waitresses weren't aware of the MENU. . . . may be there are employed to to circle around & attract customers. . Lol

This is probably the best place to get authentic south indian Dosas , uthapamms and curries in the greater London Area and also my favourite out the many we have tried

The bonus was that I met two of my colleagues here unexpectedly and that too on my first day in London. Great experience overall.

Good place to have some nice South India food - I had the idli, vada, sambar dish, the chilli onion uttapam and a madras filter coffee.

Prices here are very reasonable, I will rue the day they increase, two of had dinner with soft drinks and a coffee for 20 pounds.

A really nice feature of this establishment is if you ask for a second bowl the staff happily bring it and don't charge extra. All four chutneys are yummy and again if you ask for more the servers will come round and dollop more into your plate.

The staff are friendly though at times they can be over enthusiastic in collecting what they think are finished plates and dishes.

They also provide meals for Jains who don't eat root vegetables and meals without onion and garlic. Thank you

I was super excited when this place opened. I love Indian food! It had been too long since I had good Indian.

Food is amazing, staff are really helpful, professional and friendly, will defo be back had a fab time

Four stars, only because the menu doesn't support special diets the quality and yumminess of the food overshadows that.

The promised buffet was missing key ingredients-No Diwali sweets & few Chinese options. The ambience, wine and music were good. However, the food was a let down. We collectively await a new menu. The restaurant seems to cater mainly to the tourists that live in their hotel above and as such, one cannot expect a quiet dinner.

Despite the name, the restaurant is far from hot plat the service below the standards, Soggy poppadoms and insipid chutneys. The main course of chicken was so overloaded with tomatoes that the chicken was difficult to find. The rice was not hot and the nan bread was served in a pot with a lid that made that just as soggy as the poppadoms. Unfortunately it has gone down hill and I won't be rushing back any time soon.

So went here for a family “dinner” I called up asking about parking, was told “no sorry, if there is nothing in the car park then there is no parking” Ok, right. I ask, is there street parking or a car park nearby? “No car park”, i get told. Ok, great start! I eventually find parking some streets down and walk into this hotel. I find the bar, grab me a drink whilst waiting for the family and I kid you not, no staff member was smiling! So strange. The family arrives and we settle for this buffet, oh my what a mess... some of the buffet chafing pots half empty, some totally empty, tongs used had no differentiation... same ones used for meat and veg - so family members are looking around for desert spoons on the tables to serve themselves, however, the veg items ‘may’ have had the meat tongs in them at some point so that veg dish is avoided. Look, this place has potential but someone needs to go in and sort out the morale, phone communication skills and of course the restaurant area.

Visited Hop Plate Buffet on Wednesday for date night. We were seated and offered a choice between buffet and a la carte. We had a look at what was offered on the buffet and decided to go for that. We soon regretted this. The salad was not fresh, the cucumber was all dried out. The chicken palak was ok but the achari gosht was not achari at all..it was bog standard lamb. There was not much variety at all, though the starters weren't too bad. Service could've been better.

Having visited the restaurant 20 or 30 times over the last couple of years we have stopped going after our most recent visit which was 27 October 2018. We parked up as normal and went through to the restaurant. The selection of food on offer was half of the normal selection avaliable. Issues experienced. In addition the food on offer had virtually run out and only juice was left in the sause pans. I had to ask the waiter twice to filll up the containers. The desert section was half empty where you normally get a choice of 12 to 15 deserts this was reduced to 5 or 6. if we thought this was bad the worst was yet to come. At some point within the last few weeks the hotel has introduced parking charges to its car park. Unfortunately their parking signs are not visable at night and some of the spaces are unmarked. This resulted in a £60 fine. I went back to the hotel reception to get this charge over turned however they directed me to General manager Mr Singh. Having emailed and left messages for Mr Singh to contact me nearly a week ago I still haven't had recieved a responce therfore I have had to pay the fine. This equates to being the most expensive buffett in London. Very poor customer service and Zero customer appreciation I would not recommend this hotel or restaurant to anyone.

One if very few restaurant that serves a very tasty "like home made" food. Friendly staff and sizable neat seating area.

We had a group of 19 guests for the buffet for an 80th Birthday dinner. We booked in advance with Swapri and he arranged everything in a professional manner and Nothing was too much trouble. He and the team made the evening a success, we were allowed to decorate the tables and bring a birthday cake. The buffet food was delicious and all guests enjoyed their meal and complimented the choice and quality on offer. Parking was available arranged with the restaurant. This was our 3rd visit to the restaurant and will return soon. Highly recommended! Thanks to Swapri, Joydoo,Pio, Aldrich and Sameer ( Sorry if any misspelt names).

Fab buffet deal if pre booked and eat before 7:30 pm, but not when the hoards of coached Asian groups arrive, push there way in, all cutlery is removed from their tables, and they proceed to eat with their hands and touch all the food and utensils on return to the buffet...I would never eat there again for that reason alone, and there is very poor choice anywhere else aside from the Marks food at the garage behind the hotel. Nice big room and fab shower, but poor maid service, had to visit reception twice in the 2 days there.

Terrible customer service - will not come here as well. Unapologetic, bad ventilated, small and dirty

Booked an afternoon tea for 4. Basic dry cakes and a sandwich overloaded with pesto. Unlimited tea stopped with one serving as no one came back to check on us, or ask us if we needed anything. No one explained what was in the sandwiches even though we had a vegetarian in our group. Poor food n poor customer service

Come here with the family and was hoping for a great meal and the pics of the restaurant and the food looked pretty good, but this was the worst buffet i have ever eaten in. There was hardly any meat dishes and the salad bar looked like it had been there for hours, plus the sauce base dishes were mainly water and afew bits of vegetables in it. The desert area consist of 3 types of cake, but is the size of a chicken nugget, and lots of jelly, THATS IT.... the only nice dish was the lame and chicken wings but that ran out very quick. We were so disappointed and hungry that on the way back home we went into McDonald’s down the road. If you do happen to go here, a tip, if they run out of something just ask the chef as the waiter don’t check the amount of food is left. So then, little choice and not worth it, so be warned, dont make the same mistake as me.

I was very impressed with the quality of services at park grand. The rooms very neat and comfortable with neat bathroom and very professional staff.I will always use this hotel whenever Im in London for my business meetings and will recommend the hotel to both friends business partners Keep up your great services.MKWest Midlands

The staff and service is efficient, but the food does leave a lot to be desired for. There is a huge Indian spread, due to the locality, and they serve a proper English breakfast but the taste of the food is strictly okay. You'd rather eat elsewhere.

This is a hotel restaurant and in the heart of Hounslow you would expect it to deliver Asian food well. Maybe its the buffet style that inhibits this but its just OK when i would have thought it should be good. trying to be too many things to too many people.

They say world food buffet ONLY a lie. They should have call it an Indian. Food is rubbish for the price such a disgrace for the Best Western Group. I've visited their hotels around the world but the cuisine here is a disgrace to such a big name. Don't waste your money.

We had a groupon and got the afternoon tea. The staff was nice, the tea took too long to come though. The sandwiches were good and the coronation chicken was hot and spicy for Hounslow taste. THe scones were very nice.

I visited the Hot Plate Buffet with my husband and friends. The service was good. Staff were on their toes and were clearing plates quickly.The Continental food options were decent but the Indian and Indo-Chinese options were abysmal. The overall food quality was poor and tasteless. The Thai Chicken Curry had no flavour. The curry was watery and boiled diced chicken was just tossed into it. The Chicken Manchurian tasted of cornflour. Most of the dishes that were listed on their website was not there in the actual menu. The brownie was dry. I did not enjoy the food there and will never return to the restaurant or recommend it to others.

The food was very nice. I had the evening buffet. I had the Indian and Thai food. The staff were friendly and helpful

-Over-cooked steak, with no replacement and no apology.-Frozen potato mash, no mint sauce for rack of lamb, and no apology.-Deliberately ignoring me during breakfast, seating 3 sets of other patrons in 3-piece suits because I'm a 'dumb' Canadian with a baseball cap and hiking boots. When I demanded to be served (I'm paying just as much money as the bling-bling boys), I had a pot of tea sloshed down in front of me with no cream or sugar.Combine this with the fact that they cleaned out the Visa card I had reserved for bus tours.They cleaned out $1000 Cdn. for 4 nights.$250 per night, when quoted 45 pound per night?This place SUCKS, big time.Never again.