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Outdoor
The best restaurants in United Kingdom serving American food
6.196 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
365 Opinions in 1 websites
Scammed me out of £65.30, then denied all knowledge. Me and my husband went for a cheeky breakfast ( usually go to this Frankie and Benny's once or twice a month ). This time when I came to pay, I used Google pay and the lady said it had declined ( never saw the machine nor got a receipt saying it had though ), so I got my card out and used contactless. Again the lady said it had declined ( still no evidence provided to myself ). I went on my app and showed the lady that both the amounts were showing as pending. The lady said it will bounce back into my account in the next couple of days. I used my pin and that went through. A couple of days later I noticed that ALL 3 the payments had came out, so on the Saturday I went back into F&B's and told the lady what had happened, and let her see my statement. She told me to email because she was busy, but once she gets my email she would forward it onto head office and let them know she had seen proof, and I had to send a copy of my receipt and statement in the email also. The email address I was given was wrong so my husband found the one that it should be, and I sent the bits I was asked to. I had to keep chasing for updates on where my money was, what was happening, when I was going to get it back. I only got a reply after messaging ( never forthcoming with any info ). I spoke with my card provider who could see it had landed in their account. In the end F&B's denied having my money after my sending the evidence a few times to them. My card issuer ended up doing a charge back, but F&B's tried disputing my charge back ( how can they dispute something they claim they never had ? ). Luckily I had everything in emails, so they couldn't really deny it. Looks like they've lost me and my husband as customers. We used to go in around lunch time usually once a month. Never again. There was no apology from anyone, basically I was made out to be lying even though I could prove otherwise. Then the fact they disputed my charge back is disgusting. There's no customer care at all. IF THEY SAY YOUR CARD IS DECLINED MAKE SURE YOU CHECK THAT IT ACTUALLY IS.
364 Opinions in 1 websites
What a let down. My son loves this place, he went there for his birthday on 01/01/23. He wanted to go for his birthday again this birthday 2024, always awkward when a child's birthday is on New Year's Day. So when i booked, I was pleased to see Jurassic Grill open again, same as last year. My son had chicken pox on the lead up to Christmas, and was excited to go. On 29/12/23 I receive an email saying my reservation had successfully been cancelled. I didn't cancel it. When I called them, they said they were now closed on New Year's Day due to "unforeseen circumstances". I could book 31st dec or 2nd jan, so these "unforeseen circumstances" don't seem to matter either side of the 1st. If they weren't going to open on 1st, don't allow people to book it. Now I have an upset child, who has been left very disappointed. So, if you don't want to disappoint your child, don't book here. Don't worry Jurassic Gill, I won't try and give you money for food again.
359 Opinions in 1 websites
I have been using this OK dinner for 24 years, always loved it. So after a few months away I went back with my family. Now they have taken up that stupid system of having to put your car number plate into the computer system. They have joined the surveillance society and war against cars. We just walked out for the last time there. Wake up people.
358 Opinions in 1 websites
This place is a really friendly and key pub for the locals. The food menu has options for incredible value. Unfortunately I can never get served. I went before Xmas paid for all courses but was then told I would need to wait an hour for desert. I explained my mother has dementia and waiting is not possible asked for money back, but the wait took so long I left. I went back to give it another chance but couldn't get served. Two staff only. The stress when you are with someone you can't leave whilst you stand at the bar and that you want to spend time with is vast. No apology or real understanding. This is a pub that my mother feels comfortable in and I admire on many levels. But if I can't rely on being served in a timely manner with a degree of care then it makes it stressful and difficult rather than enjoyable.
350 Opinions in 1 websites
Staff were friendly a helpful, explaining to my friend (first time in Five Guys) how it all worked and even gave recommendations. Food was great and exactly what we wanted - some good quality food fast and without pointless frills. Sure its pricey but you can taste where the money goes and the staff were cheerier and more helpful than a lot of restaurants in Leeds.
350 Opinions in 1 websites
A very disappointing visit. We returned our starters because no cheese or jalapeños had been added. The kitchen hadn’t even started preparing our main meals by this point - even though we were the only diners there. We cancelled our order and left. Sad experience as we’d been very much looking forward to the evening.
349 Opinions in 1 websites
Myself and a friend have visited with our two daughters on a couple of occasions and been served by Chelsea, who has gone the extra mile in making us feel comfortable and ensuring all round service is of a high standard. She also remembered us, even though there had been quite a time gap between visits :)
348 Opinions in 1 websites
My partner and I ordered a meal yesterday evening through uber eats around 8pm. Our food was delivered about 9:10pm and we opened our food to see our order was not only wrong! Plus the fries we ordered were pale, hard and very undercooked! The cheese burger was meant to be plain and it comes covered in mayo sauce I'm allergic too! The meal was inedible... The restaurant closed at 9pm but my partner called them the second we saw our meal wasn't correct, they answered the phone and we explained what happened then they hung up!! I called them back instantly and they never answered. I called over 10 times and they still didn't answer. So my partner drove to the restaurant and the staff members were still inside but locked the doors, he knocked on the door and told them what happened. They said there's nothing they can do!!Absolutely appalling!!
347 Opinions in 2 websites
Had a lovely lunch here. Fish of the day was perfectly cooked and the vegetable tagine was perfectly spiced. Puddings were great too. Never had Sticky Apple Pudding before. Going to have to recreate it at home now! Will defo return midweek for the set menu, which looks to be really good value.
340 Opinions in 1 websites
336 Opinions in 1 websites
A really nice restaurant with plenty of parking facility. Food was good, ordered fish and chips with a portion of beans and partner ordered the same with mashy peas. I would go again but this time I would order something different. It was really quiet...