Franky and Benny's in Birmingham

Myself and a friend have visited with our two daughters on a couple of occasions and been served by Chelsea, who has gone the extra mile in making us feel comfortable and ensuring all round service is of a high standard. She also remembered us, even though there had been quite a time gap between visits :)

Had a great lunch here with my son whilst we were waiting for a hospital appointment in the area - sue our server was so lovely and kind - couldn’t of been any nicer :)

Lovely staff who went above and beyond to make my teenage daughter feel special on her birthday. She visited with her friends and was treated to a free desert and happy birthday sung by the staff. Gorgeous food and a lovely atmosphere with wonderful staff. Thank you!

Came as a party of 8 and had a fantastic visit. Service by Chelsea was brilliant. Food was amazing, every need taken care of, everything came in good time and all together and service always at hand for any questions, fresh drinks etc. Will definitely be back.

We visited on Valentine’s Day as a family to celebrate my sons 13th birthday. We were greeted by Diana at the door and shown quickly to our table. We was taken care of by Chelsea who was so lovely and friendly and couldn’t do enough for us to make sure we were having a fab night celebrating. All of our food was so tasty, and arrived quickly and very hot. As we asked for our bill, we were very kindly gifted frankie and bennys random act of kindness, and got money off our bill, which was just so unexpected and meant so much to us. Thank you so much Diana, Chelsea and team. We will definitely be visiting again!

Myself and family had a lovely meal out last night, the restaurant was busy but very well organised, what I will say is a huge appreciation to the two female managers on, there communication and organisation was not unnoticed by us and a few other people, It is not often you go to a restaurant where the managers are visible and even approaching tables and guests to check how they are, it was really nice to see. Food was lovely, the only thing I will mention is although my cheese fries were lovely the cheese Could Of been presented slightly better, did look abit like slime that has come out of a tube but it gave the children a good laugh. Thankyou everyone!

Staff very friendly and polite. Food was good but I felt something was missing. I love the way you had a gluten free menu on the back of the menu.

Service was fine, food was just average. Hot dog was fine, dirty fries were lacking in toppings apart from a very over powering vinegar hot sauce, wouldn’t go again

Second time we have visited this branch, the food is very mediocre and the selection is poor. The first thing they tell you is the amount of things they do not have available, which is a long list. We had vouchers for the free adult meal and was told that we could not have an alternative to meat (for a non meat eater). Very poor.

Visited with my best friend, we asked for a quiet spot as we were both tired and in need of a bit of peace, so our greeter was friendly and obliging and let us sit in an empty part of the restaurant. Our waiter (Adam) was really friendly and helpful and chatty and did a great job. Food was delicious (we had 3 courses plus milkshakes) and it all came out promptly. We cleared our plates! It is expensive so is a once in a while treat but all in all everything was wonderful.

The kids love it here and so do we, friendly staff and yummy food! Great atmosphere and always a pleasant visit

My daughter has just come home from a party with her friends, She would just like to thank the lady called Chelsea for her fantastic service towards my daughter, she can be very uneasy coming out due to her allergies, my daughter explained how she sat down with her and spoke about how the food was prepped and how it would be brought out separately, and that’s exactly what happened. My daughters day has been made and can not wait to come back! Thankyou to this brilliant women for putting my daughter in such a comfortable position to eat and succeeded in gaining her confidence of going out! Thankyou so much!

Great lunch. Good presentation. Really delicious. Highly enjoyed and would recommend. I had BBQ chicken wrao

Both the food and drinks were amazing! However Susan was even more amazing. There was nothing she couldn't do for us. Her customer service was incredible and she made the start of our girls night away amazing 😊

Came for a few drinks on our anniversary and service was brilliant. Topped off by the brilliant Paris behind the bar. Great knowledge of the menu and a great drink reccomendation. Deffo be back soon!

Went for a family meal early evening sat down to order our food. So far, so good. Unfortunately it went downhill from there. Ordered only to be told there were no ribs, ordered an alternative and was then told the sides I ordered were unavailable....

Came tonight with our youth club group for a meal , and just like to say it was a pleasant experience the staff was really helpful and supportive, thank you. Defo will be coming back in future outings.

Drinks were great, and the lady that served our table was very friendly and assisting! We had a small issue with one of the dishes and she resolved it immediately! Her name was Elise, apologies if I typed it wrong. Great service overall, thank you!

Finally able to come out for a family meal, also to celebrate a birthday. Was served by a lovely girl called Chelsea made sure all was looked after as someone in the group was gluten-free and made it extra special for the birthday boy by...

Just want to give the young girl Chelsea a shout out for her great service tonight and how she was with our children she made the effort to speak to them and interact with what they had to say! Thankyou very much!

First of all I just want to say how lovely it is to see the restaurant busy again! Me and my partner have had a fantastic night! The food was amazing! Thankyou to our waitress Chelsea she was fantastic, we can not fault her service....

Me and my Family came last night for a bite to eat before the cinema, we was served by a girl called Chelsea, she was amazing, and a credit to your business, she knew exactly what to recommend when we was looking for vegan options...

Enjoyed meeting my friend here post lockdown. Andy was our waiter, and he was so friendly and helpful! He was informative about the menu (I asked for gluten free options) and we felt very welcome. Food was tasty too! I recommend you get hot drinks...

I just want to say a massive shout out to frankie and bennies for a superb meal today and the professionalism in the staff when dealing with allergies, not many places put the care into people with allergies like these guys do and especially the...

Had a family meal at frankie & bennys After our time at bowling🎳 was looking forward to a good meal but far from that 🙄 the waiter service good but the food poor i had the cajun chicken pizza Rate: 3/10 no taste at all...

Not our normal pick but on a shopping visit to Birmingham we decided to give F&B’s a try & have to say it was extremely good value for money, we had the Italian pizza, a steak & a steak salad and all 3 where cooked...

Are there this evening due to staying at the next door Travelodge, with 3 kids in tow we were made to feel welcome and was waited on by a very polite and informative waiter. Our food was good though I did feel my pizza base...

We booked a table for an evening meal in the first week they reopened. When we arrived we were asked to sanitiser our hands and we were then shown to our table by Andy our waiter. The service was very professional throughout but as the...

This was our first trip out since Covid-19 lockdown and was an exceptionally positive one. Nothing was too much trouble for the restaurant and they were very switched on re Covid -19. Our party of 3 found the food to be excellent and the choice...

We had a lovely lunch today at frankie and bennys, we reserved our table this morning and was happy to find a space, the staff was all suited and booted with the PPE for this social distancing. Eve was our server and was so pleasant...

Went for a quick movie with the wife. Staff were so helpful and friendly.. took us by surprise! Wife’s a vegetarian and staff were very helpful in providing options and recommendations. Food was great and customer service was awesome.. thanks to Jamie that served us...

Absolutely smashing, we got served by a lovely young man called Shaun. Food was great and came out on time too.

We came the other day to have a casual business lunch. We were served by a wonderful lady susan i think here name was. The young male supervisor was very helpful as well talking us through the allergy process. Would definitely recommend.

Popped in to F&Bs today for dinner. Food was fresh, hot and delicious, staff were exceptional with great service, friendly interaction and just the right level is attentiveness. Special thanks to Kat and Jamie for looking after is so well. Would highly recommend!

I visited this restaurant with my friends and i can say we will be coming back, great service and food. Susan and jamie were very helpful and attentive, could ask for anymore.

We had a great family meal. Quick and great service from all Staff, Eve was our server and she was great. Food was good, and the kids really enjoyed the kids packs, food and birthday songs. Thanks

Very quick and pleasant service from Eve. Food was decent and certainly kept my 4 year old happy! Overall a good family option if enjoying the entertainment at broadway plaza.

On arrival, me and my partner were shown to a table but the male who was showing us to our table was coughing everywhere which was not hygienic. We were seated close to a big table where children were having a birthday party and they...

Had an amazing Ultimate mixed grill. Visited on a Sunday night. Not too busy. Staff welcoming and attentive. Ordered drinks/food and arrived in good time. Food was very satisfactory. Had a discount code. Settled the bill. Place clean and good location to eat at.

Great for families, good crowd pleaser, friendly staff! My 9 year old daughter said it was very nice indeed.

Food arrived quick so can't say that was a problem. However it could have been warmer and it could have had a bit more taste. The food tasted bland. The waitress attempted small talk when we wanted to be left alone, it was awkward for...

Went to this restaurant before going to the Birmingham arena Have to say this is by far the best Frankie and Benny’s we have ever been to Food was outstanding service was brilliant no mistakes and food was hot

Quick early evening meal before film in cinema. Only 5 diners in there so service was obviously very quick. Very friendly staff. I had a New York Giant pizza which was delicious.

Came for lunch after visiting the cinema. The food was wonderful, fresh and full of flavour. We were blown away by the amount of choices on the menu. Amazing, friendly service from Susan and Jamie who made the experience that bit more special. Thank You

I went to the restaurant yesterday (16/01/20). My server tom was great, very helpful and friendly. I had the prawn pasta, alittle spicy but a great taste. I would definitely recommend this restaurant, great recommendation on food from the manager jamie.

Second time in the last couple of months I’ve been here and I’m very disappointed. Food the first time was average and the waiting time was poor. They have a very sketchy waitress there. She’s polite, talkative and friendly, too talkative at times. She gets...

It's my second visit at this frankie & benny's first time I kept it classic with some pizza. And my wife had a burger nothing to complain but this time we had ribs and al forno pasta with cheese and there where so blend we...

Bad staff bad treatment, the food is not tasty at all , This is my first time at Frankie&Benny’s 👎. I will never come back here again..

First of all i want to say a massive thank you to Susan our waitress, with her help and guidance we had an amazing lunch. All the team were really friendly and helpful including the male supervisor. The food was perfect and presented wonderfully. Would...

Great place if you want to visit with a family. Went Friday lunchtime, and despite it being busy we had an amazing service from Susan - real gem!

Had a fantastic meal. Service was excellent. Our waitress was called Eve, she was very friendly, helpful and efficient.

We were serviced by Tom who was very happy and thoughtful. I had a bad throat and he offered to get me lemon water without any prompting. We came for pre-cinema food and our time restraint was kept in mind. Food came quickly and tasted...

Eve was amazing. Lovely experience Will definately go again. Nice location, good food. Awesome drinks although a bit pricy

Prompt and very patient service considering it was a large (and probably difficult!) Group of 17.. I have to say the staff.. especially Rosie.. made it a lovely experience. Oh and the food was really good too! Highly recommended!

Very good service - Eve, our waitress was great. We hadn’t booked but the waiting time was only about 10 minutes. The 4 meal deal is excellent value.

Writing this as I leave the restaurant at 2:30pm couldn’t get over how friendly the staff were during our visit especially our waitress Susan she was brilliant from the time we walked in asking if we had any allergies and made us feel at home...

The welcoming wasn’t too warm the waiter didn’t seem happy to be here but my breakfast was delicious and at the end Elly came( name from the receipt ) young lovely lady and she made it up to 4* as she was very nice and...

The food we had was great and Ebony who took care of us was really lovely and made ordering dinner and drinks a breeze for our table. The food was served promptly and with a smile! She was fab! X

We visited 9.10am on a Monday morning and were the only ones there until as we were leaving another couple arrived. Restaurant opened 9am for breakfast and was very clean, staff were very friendly and attentive. Toilets were being cleaned when we left just before...

We were a party of 3 adults and seven 9 year olds, and we were a bit worried about taking so many children for a meal but the Frankie & Benny's staff were very helpful and patient and made us feel welcome. One of the...

Excellent service from Susan, she couldn’t do enough to keep both kids & adults happy. She was very personable. Great meal for both adults & kids.

Mainly writing this review thanks to the service we received. Although our evening was lovely, with amazing food. Our service is what made the night. David our waiter did everything he could to ensure we enjoyed our night. From his recommendations to friendly service he knew exactly what he was doing and is a credit to the team. Thank you so much for making our evening so special.

Highly recommend Frankies & Bennies at Broadway Plaza. As a couple we came for food and cocktails to start our evening off and what a lovely start it was. Beautiful cocktails, my favourite being the Strawberry Daiquiri. Food was delicious and our Waiter David I belive his name was (tall, smiley, male in a grey shirt). He was fantastic, happy to help us with all our enquiries and made our experience here much more enjoyable with such a friendly personality. Had a lovely evening and would defiantly come back here again!

I cannot recommend this place enough. Food was fantastic and drinks even better! I recommend the Long Island ice tea! David was our waiter, and he waited on us hand and foot through the whole dinner! He was fantastic, a credit to the team! Will be returning defiantly!

After visiting Plaza yesterday I was so happy to see the young man who has looked after me and my kids two times in most restaurants if a 14 walks in they get turned away but the lovely young man at Plaza smiled and sorted me and my family out with a table to fit 14 even though he was the only person serving. the food was great and came out so fast the kids love this restaurant and the server was again amazing.

Sometimes food can be excellent, but served in an unfriendly way. In this restaurant our whole family (11 persons) enjoyed the dishes and had a complete one women show by our waitress. Friendly and funny and good food, can it be better?

Went here with my children after a visit to Rockup across the way. Tired and very hungry kids, we arrived to be seated promptly and drinks served quickly. I ordered the fish and chips and it was cooked beautifully and very well presented. All meals were very enjoyable and desserts too. The most memorable thing about our visit was the service. The service was Exceptional. Our waitress Susan,s customer service was second to none, with her very accommodating and attentive service i was very impressed and she was a delightful lady too. Highly recommend this place for food and service. All restaurants could do with a Susan as her customer interaction and overall pleasantness made our day.Thankyou

Great food, warm atmosphere and Susan, our waitress, was the highlight of our visit; she was so engaging and went the extra mile to make us all feel welcome, and was extremely friendly with us all - she is a credit to the restaurant. The food we had was delicious and we tried the Whitley Neill Rhubarb Gin which was fantastic, and a rare find at a restaurant. 3 course lunch menu was priced at £11.99, and offered several choices for everybody. Will happily return at our next opportunity.

Went here a a week or two ago with friends after our go to italian place was closed. Sat outside as it was warm and ended up having an unexpectedly lovely evening. Shared some appetisers which were good (garlic bread pizza and chicken strips) but our waiter Craig really added to the evening with his great service and banter! Wouldnt of been as good if we had a different waiter.

Great restaurant would definitely recommend the barman great guy made perfect milkshakes his name is entri

As a sole business traveller dining alone can be daunting . The staff were lovely friendly and attentive . Had some items from the new healthy menu which were delicious !! Will be back ! Thank you !!!

In a girls night out and we stumble across this restaurant, which is practically empty. The man who greats us and shows us to our table is inviting and very chatty. But our waiter was even better. We had Craig serve us and he interacted with us so well, despite being tired. We were so impressed with his memory and banter. He really knows how to make a table of customers feel at home. I would seriously want to go back to just have Craig serve us again. Would defiantly recommend this restaurant to all, there is something for everyone. Literally! The menus is extensive.

Had a lovely visit with a lovely server Craig. Food was nice however there was no bbq sauce which was disappointing

Great meal at Frankie and Benny’s, particularly made by the waiter Craig who was an absolute pleasure! Defo deserves recognition 👍🏼

Great meal and even better service from our waiter Craig. Very informative and polite, he deserves a payrise!

Great food,got a really good deal using the Wowcher offer, two meals for £19.95,which included steak,but service was extremely slow,by a very sweaty super hyper waiter.

Came in last night with my boyfriend. The food was great. My main came out cold, but was replaced with a new, tasty hot one with no grumbles. The starters drinks and deserts were really nice and our waiter Craig was great.

My daughter and i visited here after bowling and the service is generally poor. The male manager seems disinterested and left us standing there for 5 minutes before taking us to a table despite it being relatively quiet. 15 minutes later we get asked for a drink and from the outside it appears he just walks around and drinks coffee. Susan is an exception. She puts great detail in to engaging with customers and this rating would not have surpassed one if it wasn't for her finally coming to our rescue. Food generally is bland and the garlic bread was swimming with oil. Doubt we'll return.

Having been to the Frankies in Swansea for my oldest sons birthday where the staff went all out whilst very busy, my youngest wanted to do the same. So we decided to try the Birmingham branch. Wow what a difference! When booking we asked for a few balloons and anything else they did for birthdays like we had at the Swansea branch. When arriving there was nothing at all on the table. The service was incredibly slow even though they were half full. We had to wait ages to order, when we had finished no one cleared our table. We had to stop a waitress to order desserts for the kids and when they arrived they still hadn't cleared our table. My 6 year old boy was so devastated because his brother got a cake with the staff singing happy birthday and a gift in Swansea.

A catch up with friends on a late Saturday afternoon, we were greeted and given a choice of tables, we were given plenty of time to pick food as we were too busy chatting (you can often tell that this annoys the waiters but not here !) we ordered drinks that came quickly and then ordered food, we had a couple of little tweaks to the menu that were adhered to. The food came quickly, was hot , correct and really scrummy. we ordered plenty more drinks throughout the evening and all came quickly. again we were given plenty of time to pick desert, more drinks and to split the bill. The restaurant got very busy as the evening went on, one couple were really drunk and the manager handled the situation brilliantly. Lots of tables turned over while we were there and we felt no pressure to hurry up. The whole evening was fab, great friends, great food & lots of cocktails. I would highly recommend visiting here ...being served by the rather gorgeous Matt was an added bonus !

Mi familia y yo fuimos dos veces, en dos noches consecative, para la cena. En ambas ocasiones la comida era muy sabrosa y agradable y caliente. Hay una buena selección de comida en el menú. Mi marido y yo pensamos que era un poco caro, pero tuve dos Códigos de cupón (que me dieron en la Frankie & Benny's App) que luego hizo muy razonable.

Went for family dinner! Decent ambiance however had no chicken in starters... no ingredients and options in desserts... so did not had starters and desserts, therefore had to stick with mains only. In main , food serve (pasta) very cold... positive- staff was friendly

The food was mediocre at best and the place itself was cold. I am not happy to say that I was disappointed.

Un salto aquí unas cuantas veces después de almuerzo en la uni, etc. Cada vez que recibió la misma chica encantadora! Alegre, amable, conversador, exactamente lo que quieres después de un largo día! Me gustaría saber su nombre para que yo pudiera decirles su equipo saber. La comida era genial, el servicio era perfecto. Problemas aquí

At lunchtime on March 6th, we went to Frankie and Benny's as a family to celebrate a 70th and a 5th birthday party. The food was great and the staff couldn't have been more helpful and friendly. In particular, Susan and Elise went the extra mile to make the occasion truly special and were fantastic with the kids. Thank you for a great meal and great fun :-)

Clean and good food. Portion sizes don't match prices though... but not just this f

Peter was an absolute credit to your restaurant. So friendly, and excellent service. Our food arrived quickly and was lovely. The £1 kids deal with our main was also a great deal!!! Thank you

Ordered a pint of Staropramen at the bar, the barmaid handed me a drink that was mostly froth, I asked her if she could please pour the drink properly, she turned to the other barmaid, rolled her eyes and said "Oh my God, what a cheap grinch"! At £4.45 a pint, I expect it to be a full pint and served with no rude attitude. Won't be going back.

We arrived Sunday afternoon for some food and was quickly seated to the table. The waiter asked if we'd like some drinks, although we needed two more minutes to have a look at the drinks menu. Approx 10 mins later no one had returned to the table and eventually I managed to make eye contact with one of the waitresses and asked if someone could take out order.

Drinks did not arrive with meal. Asked waitress after 5 minutes, who said she would get them. She disappeared, the few other staff were busy/ out of sight. We ended up eating our meal without drinks, while constantly looking for staff. Staff were not bothered or empathetic when we complained, but offered discount. The food was nice, but this is an American style restraunt where you expect a feel good atmosphere and top notch customer service. Avoid this branch.

Myself and a party of 7 people came here after our exams to have lunch. The restaurant was pretty empty apart from about 4 or 5 other tables.

Well having been in Rock up decided big mistake to give this place a try - it was not busy when we arrived lots of empty tables - but we had to wait for 40mins in the bar.. maybe to make us spend more on drinks... eventually we are shown to our seats orders placed, menu is fairly basic - we ordered and then after waiting for 45mins we had to ask were our food was? Still not ready was the answer. This place seems to not be very good at many things.... wish we had read the other reviews before visiting. When eventually food arrived it was of very poor quality and stone cold !!!! The only items that came hot were chips in bowls - we thought we could see our order waiting on the counter for ages then realised it was our food - clearly their hot lamps don’t work and not good practice either !! All the pizza’s were cold - they are more like flat pancakes with limited toppings than pizza !! All tasteless. The pasta and meat balls was freezing cold. Naturally we complained and they did reheat things but this did nothing for the quality of the food. The burgers are horrid and frozen cheap meat, tasteless and chewy!!!! They took off the price of one meal - big deal - they should have paid us for wasting our time !!! Avoid this place at all costs !!!!!!

El único aspecto positivo era el servicio de una señora en particular (no me gusta usar el término antiguo, pero ella era más viejo que la mayoría del personal) que era excelente. Aparte de eso, la comida era absolutamente horrible. Incluso usando un vale para reducir la demostrar que fue terrible valor y cara. La primera y última visita para mí.

Worst visit I have ever had arrived 1.25 seated at 1.4 0 no one came until 2pm for drinks or food order when our meal came the dish was hot but the food cold !

We visited on a Sunday at lunchtime. It wasn’t overly busy yet it took five minutes for the manager to recognise that we were waiting to be seated. Drinks order was taken quite hastily.

No creo que sea lo leído aquí. Este lugar no merece comentario negativo en absoluto. Es frankie y bennys así u obtienes por lo que pagas.

Went in after climbing at rock up on a whim at around 11.30. Only intended on having milk shakes but opted for kids meals as such good value. The meals were an excellent size and lovely with plenty of drinks including chocolate milk. The lady who served us was outstanding, couldn't do enough for us and was fantastic with all five children. Really impressed.

Had a lazy day and decided not to cook so headed for Frankie and Bennys for tea. Seated quickly by a very friendly server called Julie. She made the experience more enjoyable with her friendly chat and efficient service. Food was lovely and a nice relaxed atmosphere. Thoroughly enjoyed our evening and will return again soon.

So allow me to start by saying WOW!!! Wow wow wow wow wow. Myself and my wife have lived in Birmingham now for almost 20yrs. I'm a commercial airline captain working for British Airways, who started flying out of Birmingham airport back in the late 90s. So last Saturday myself and colleagues had arranged to meet up somewhere local, to discuss upcoming flight regulations, and Frankie & Bennies popped up mid conversation. I love Italian food, and that's a good job as I met my wife in her native Naples back in the 80s. So to get to the point, I'd like to say how clean and fresh looking the interior and exterior was. The front of house staff were very efficient in seating our party of 7, taking our drink order straight away. Drinks turned up within 5 minutes and the lovely waiter and waitress then proceeded to ask us about our starters and mains promptly. I myself had the spaghetti bolognese, which was sublime may I say, but not as good as my wife's I was told to say. Other colleagues had calamari, steak, carbonara and all the food looked amazing. The toilet facilities were also kept to a high standard of cleanliness, and all staff were very pleasant and professional. I had an accident towards the end of our wonderful meal, dropping my glass of wine. Within a few minutes a manager came over to reassure me there was nothing to worry about, and poured me a new glass of wine at no extra cost to myself, by which time the broke glass had been removed. I didn't recognise the managers accent, but believe he was Eastern European. So whether you're looking for great food at a reasonable price, a full selection of drinks available, or a cosy comfortable atmosphere with consistent friendly helpful staff, Frankie & Bennies is the place for you.

Visited in August with 5 others, on a friday at 9pm. On arrival we were told in no uncertain terms that the kitchen was closed for burgers and steaks. Apparantly they clean the grills early and so at 9pm nothing more is available. Good start! We continued to order, and I am gluten free, so decided to order a Spaghetti Bolognese. What came out was more like gravy poured onto pasta bullets!