Frankie and Bennies in Northampton

Scammed me out of £65.30, then denied all knowledge. Me and my husband went for a cheeky breakfast ( usually go to this Frankie and Benny's once or twice a month ). This time when I came to pay, I used Google pay and the lady said it had declined ( never saw the machine nor got a receipt saying it had though ), so I got my card out and used contactless. Again the lady said it had declined ( still no evidence provided to myself ). I went on my app and showed the lady that both the amounts were showing as pending. The lady said it will bounce back into my account in the next couple of days. I used my pin and that went through. A couple of days later I noticed that ALL 3 the payments had came out, so on the Saturday I went back into F&B's and told the lady what had happened, and let her see my statement. She told me to email because she was busy, but once she gets my email she would forward it onto head office and let them know she had seen proof, and I had to send a copy of my receipt and statement in the email also. The email address I was given was wrong so my husband found the one that it should be, and I sent the bits I was asked to. I had to keep chasing for updates on where my money was, what was happening, when I was going to get it back. I only got a reply after messaging ( never forthcoming with any info ). I spoke with my card provider who could see it had landed in their account. In the end F&B's denied having my money after my sending the evidence a few times to them. My card issuer ended up doing a charge back, but F&B's tried disputing my charge back ( how can they dispute something they claim they never had ? ). Luckily I had everything in emails, so they couldn't really deny it. Looks like they've lost me and my husband as customers. We used to go in around lunch time usually once a month. Never again. There was no apology from anyone, basically I was made out to be lying even though I could prove otherwise. Then the fact they disputed my charge back is disgusting. There's no customer care at all. IF THEY SAY YOUR CARD IS DECLINED MAKE SURE YOU CHECK THAT IT ACTUALLY IS.

Lovely lunch. The restaurant was relatively quiet, and the service was excellent. Always good quality food at reasonable prices. Friendly, relaxed atmosphere. We will be returning again soon

Went for lunch on Tuesday, the service was great the manager was lovely and had great customer service, the food was brilliant especially the dessert! Will go again.

We booked our car in for an early service, just so we could head here for breakfast. The welcome is warm and friendly . The seating is comfy and spacious. The food is fantastic – the vegan breakfast is brilliant, even if you’re not a vegan. And I’m told the poached eggs and avocado was just as fantastic. The coffee is great and the service is super. Already looking forward to our next car service!

Ordered main BBQ chicken and added half rack of ribs for extra £6.50. meal arrived but ribs were cold and not cooked properly. Staff asked if everything was ok with meal and I told her ribs were cold and not cooked. She stated she would inform manager which she did. Upon getting the bill I asked for ribs price to be removed which they initially refused until I asked to speak to manager. They tried to argue I had eaten all the meal which I hadn't. Eventually refunded £10. Ruined the meal and evening won't be going there again !

Burgers where good very good Service we waited 25 mins for our 2 Meals @ 21 mins of waiting we asked how long The Manager/ team leader female said They had to get the big party of diners Starters out First 1. Their Food was pre ordered 2 Some of the party came in after we had ordered Not impressed with the wait time until this time there where 2 new covers came in Good sitting for 8 mins under lamps Glad it wasn’t my food Great Burgers Service ok Wait time Not Acceptable

I was discriminated against and told I can not sit in without booking online then I made a booking online and was told that it is too soon so I can not come in and then I was told they are short staffed but I believe that they racial discriminated against me which is against the law.I have photos of the lady I will be reporting her.

Went with my partner and my little boy, we were looked after a girl called Aaliyah She was so welcoming and friendly and she was very chatty to my little boy which he loved! Made the whole meal a lot nicer as she was always smiling at my boy which made him so happy

Went today and the food was awful. The food was undercooked or cold, the manager was rude and very dismissive , and rude to her staff!! Very slow to take order and to get check to pay the bill. Overall terrible experience.

We visited on a Friday evening. We were greeted by the same lady that served us throughout. She was brilliant. Arguably the best waitress I've ever had. Polite, thorough and efficient. Said the name was Aaliyah on the bill although maybe wrong. We ordered from the set menu, great value and enjoyed the food. Will visit again.

What a great way to start a day! A warm welcome from Anita and fresh coffee brought as soon as we took our comfy seats in the sun. Then the breakfast was fabulous – we had the Veggie Fry Up and the Vegan Fry Up. Both were generous portions of really tasty ingredients, all perfectly cooked. The scrambled tofu was particularly brilliant. The teas and coffees were spot-on too. Highly recommended.

The entire visit wasn’t great at all. The staff all seemed like zombies and moving at such a slow pace it was weird. The food was some of the worst food we have ever tasted. Out of 4 of us not one of us enjoyed the meals we ordered. Quite frankly it was disgusting. None of us are really complainers so we eat as much as we could stomach (which wasn’t a lot) and politely told the waiters we were finished and we all left hungry. a lady who i assume was the manager noticed we had barely touched the meals and asked if everything was okay to which we politely just advised that it wasn’t great and we didn’t enjoy it but it was fine we just wanted the bill. To which she apologised profusely and admitted she was aware the food wasn’t great which says a lot. She did however discount the bill by a decent amount which was nice of her as she didn’t have to and we would have paid the full price so this was appreciated.

Great food service was excellent Annette was very friendly and helpful will definitely come again soon

Came for lunch today, order was taken quickly with a smile, food arrived at the perfect temperature and we very tasty!

We went out early for breakfast. The food was delicious, the staff were excellent and the seating area was exceptionally clean. Great service and good value.

Popped in for lunch today. Warm welcome and quickly seated. All staff were friendly and helpful, especially Annette. Food was excellent and good value for money. Would recommend this restaurant for nice relaxed lunch.

Thank you to Sandra for her wonderful attitude and service. The bbq chicken wings were amazing as well as the lasagna. Very very pleased!!

The service was great, the staff are lovely. Unfortunately there’s little that can be done to overcome a woeful menu full of poor quality ingredients and lacking in inspiration or imagination. £40 for two and a child including drinks isn’t hugely expensive, but there’s little in the way of value for money at Frankie and Bennys.

Offered a free main meal (.Birthday ) Showed the email on being seated. Checked what i could order before doing so. After the meal I was informed it was the cheapest meal free. Not what I had ordered. The staff were quite rude and huddled together laughing about this. I notice many branches are closing I expect this one will be next.

Very loud atmosphere so not for the ones who want to chill. Bbq chicken wings the best on the menu. Halloumi burger dry and not tasty, waste of money; my daughter had to leave it and nibble on my food. The waitress was a bit too much but might be her personality. Also, please stop telling your employees to go to people and ask how is their food after first bite, I really hate it and I believe staff hates it too. Mocktails taste much better that cocktails;( . Personally I think the food is a bit overpriced, I did enjoy some of the things but the £15 for a burger… is kind of too high. Its was 2 adults and 2 kids and bill came to £125 for a dinner.. that is a lot, and no desserts were included.

Me and my wife attended frankie and bennies @ riverside in Northampton and the service was exceptional. My wife wanted the new york chicken but didn't want chicken breast but wanted crispy chicken instead after a conversation from the waitress with the chef ( mancin) he went above and beyond to provide this for my wife, This meal was cooked to perfection and was cooked and delivered with the highest standard. If your ever in near this restaurant do not hesitate to pop in you will not be disappointed.

Amazing service from Aaliyah. Nothing was too much. Very attentive and the food was great. The manager is also an asset. Would definitely recommend

Jackie and Aaliyah were both great at serving us. We were well accommodated and they helped us out! Thank you girls we will be back

The service from Allyiah was amazing and the manager was really friendly! The food was amazing. Really great afternoon, thanks a lot

Cam here and ordered mains and desserts the mains was a good portion but we couldn’t eat it all As we wanted to save for dessert lovely service thank you we will be back

Came here on a Saturday it was very busy but we were sat promptly with no booking after being tirned away from harvester next door I have to say they done us a favour the food and service was great and we definitely would recommend

We came for breakfast quite quiet but the service was great Annette was attentive and kind. She has a lot of personality . The food was really good quick and hot as well definitely would recommend

Very busy when we visted but it was very good service quikc and effeceint and evryone friendly food was good we had pasta and pizza

We went here with our young children who have dairy allergies. The waitress and manager were so helpful in making sure we ordered ‘safe’ food. They made alterations to the set menu to make sure the food was what they like. Our little boy is...

Decided to go to Frankie & Bennie Northampton Riverside as they have a vegan menu, Mediterranean salad was disappointing very small portion!! It was like 2 tablespoon/ 3 max for £11.40 on a bed of gem lettuce and a few rocket leaves!! The brocollini was...

Hugely disappointing. The street vendors of New York would cry, if they saw what I was served as a classic dog. I cannot find words to describe the onions, which were the oddest of things, in some sort of crispy burnt batter. The after taste...

Couldn’t have been more disappointed with the food today. Decided to try the new tear and share bread starter with the “garlic glaze” and were served your average cheap, white bread roll in a ring. Tasted like the 30p ones from Aldi. No glaze and...

We booked this late on our way back from holiday. Glad we did!. The service was great, the staff were friendly and the food was excellent. Definitely our stop off location for dinner when travelling through Northampton.

Having been to several awful Frankie and Bennys this was a fantastic find. Having worked over 14 hours over 3 days at a trade show we were desperate for a nice meal. Ellie served us and was fantastic, couldn’t have asked for more, she is...

Visited this evening and greeted by our waitress Aaliyah who was very pleasant and helpful throughout. Lovely to be able to return to our favourite local Frankie and Benny's. Food was great!

This was our first visit back to Frankie and Benny’s since lockdown was lifted, due to the current restrictions it is outside dining only. We were seated outside in the terrace, it was spacious and there was plenty of room between the tables. The seating...

Great food and great service would recommend Frankie and Benny's at Riverside to everyone in the local area

Had a lovely meal at Frankies and Bennies riverside. Ellie was our waitress and she was very accommodating and helpful. If we needed something she was always there. The food was delicious and at a good value price. The offer with a main and a...

Lovely service from aaliyah, very friendly and welcoming food was lovely and a nice size portion. Safety measurements in place will be returning :)

very nice and really tasty really enjoyed it and will return nice time with friends and it will be enjoyed by others

Tasty food and Excellent service from Aaliyah 👍 Sirloin steak, Chicken Caesar salad and a pizza, very quick service and lovely food

Excellent food and service presentation perfect and the service from Aaliyan was very warming and welcoming during our visit this evening at riverside northampton

Very relaxed atmosphere with good Covid precautions in place. Food was awesome and Aaliyah who served us was very attentive and helpful and made our 6 years old birthday with a candle on her chocolate brownie pudding! Which she thoroughly enjoyed so Aaliyah offered a wipe to help with clearing up the messy face! Thank you

Children thought it was “luvly jubbly” Children’s menu had lots of options and combo of main, dessert and drink was easy Lovely Med Salad and daughter loves the meatballs Good service from Annette and very cost effective 👌

Went out for a family meal this evening and was served by Aaliyah. She was very attentive and listened to specific requests (some of our requests were a little different “a rare pizza”) food was spot on and service was perfect 5* from us! Thanks Franky & Bennys & thanks Aaliyah your a credit to the Northampton Riverside Team

Hello I’d like to say I had a great time today and the food was delicious but what made it better was the waiter called Aaliyah who was very nice and thoughtful thank you so much

We have an early evening meal with our friends and children today for the first time in over 6 months. We were served by Aaliyah, she was attentive and made sure she double checked our order was correct as we had lots of menu changes (fussy eaters and children) and none of our requests where too much. The food was perfect and served very quickly, we all left with happy full bellies and will definitely be returning again soon!

An absolutely brilliant restaurant, making the most of the current climate! They've not been open long and it shows - there's a great atmosphere, the restaurant is clean and the decor sharp, and all the staff were on their top game. The food was excellent - I had a Sirloin Steak and it was delicious. Annette was our waitress - give this lady a raise! Fantastic service and made the whole trip worthwhile. Front of house wasn't so good but fair play to the lad, he tried his best. If you've eaten at an F&B's before - this is that experience, with everything delivered to a standard of excellence.

Great service, food was very good as always. Anita was great, always get a very warm welcome here, nice to come back.

Aaliyah was our waitress I’m sorry if the spellings wrong the printing on the receipt was a bit faded. Anyway family of four had a table booked at another restaurant on the retail park when we drove in it was said I wonder if these would have a table for a walking. They where great not being for the area I did use google who recommended 10 places to eat but never mentioned these. So after being asked if we wanted to use our phone to order or have a person obviously people beat phones hands down. Order drinks and mains for us and even though my son will only eat a limited menu because he’s funny about food some times they arranged for his burger to be salad and sauce free and with the cheese, so he was happy my partner & I had the New York chicken with the half ribs TBH they are great our younger daughter had the bigger children’s meal with 2 pizza she was very pleased and finished the lot and some of our sons too. Then on to desserts yes I’m greedy so I always ask what’s the biggest and was served a very nice chocolate brownie ice cream it was great partner had the New York cheesecake would recommend both of these desserts. The kids had chocolate chip ice cream with banana both enjoyed all in all great evening and the beer came with an ice cold glass that made everything perfect. Staff are friendly and helpful and the one way system keeps you feeling very safe. 10/10 made a great day even better. Thanks

Recently ate here on a trip with work. Very good food and staff were friendly and talkative. The food quality was brilliant but a little bit on the pricey side. Overall a very good dining experience.

We had a Valentines and birthdays celebrations, special menu, was tasty, the service good and the birthday candles on the ice cream at the end tipped us both over into a food coma, was a great evening

Went with my Grandso. Good resteraunt. Buzzing as half term holiday. Wanted the luch fish and chis, but sold out. Had the steak with fries. Excllent and the ginger beer was good also. Will return

We both had burgers that left us uninspired. I opted for a black and blue burger as I love blue cheese. There was evidence of the cheese but the burger was tasteless. Sadly the best bit of the meal was the chips. I was lucky to have a 40% voucher without this I would have complained at tasteless over priced burger

Great service again.. liked the new menu and again was served with a smile.. we usually dine there and the ambience is always friendly..

Called in here for breakfast while having the car serviced nearby. Friendly staff and fast service. The full cooked breakfast was tasty but went cold in seconds! Whether it was cold plates or not I don’t know but food should not go cold so quickly!Will probably try this again at some point but a bit disappointing for our first visit to this chain. It is open at 8am which is a plus whilst the Harvester next door doesn’t open until 9!

It’s great for what it is, a traditional basic English menu with good selection of stuff on offer and ok on price

If i could have given this 0 stars i would. The whole meal was awful. We were served by a moody waitress. The doughball starters were stale and had to be sent back. The food took ages to arrive and the restaurant was only a quarter full. The ribs were a tiny portion. Carbonara was tasteless with stale garlic bread. Was just really poor. We did conplain and they deducted carbonara and half price for the doughballs but not impressed and definitely wont return.

Breakfast at Frankie and bennys riverside was amazing as always. So many enjoyable meals here we just love the food and the atmosphere.

excellent food--but best of all, the atmosphere is great--there was one happy birthday table, with a good 'happy birthday' song and cake- children are very will catered for-the manager is excellent and knows regular customers names and special requests---he sets the standard for all the other staff --i would heartily recommend a meal here at any time--and particularly for a family occasion

We popped into frankie and bennys today for lunch, we disliked the vibe in there, the waiter wasn’t very friendly, we disliked our table, would have much preferred a quieter table, we had to ask about food which wasn’t on the menu we were given, the food wasn’t very nice and ended up paying a lot for under average food and service.

I have a nut allergy. The waitress asked me to come and choose a dinner from the allergen menu on the till. I chose cod and chips - kept it simple. My order was taken. Then the manager come over to say that I couldn’t have fish and chips or any meat products as they fry it all in the same pan as other foods that would/may have nuts. They could only serve me salad. I have never been told that a restaurant can’t cater for me. If they provide an allergen menu then they should provide the food. I would presume this is the same for other allergens or intolerances. I went next door to the Harvester and they confirmed they would cook any meat dish in a separate fryer/pan etc. Frankie and Bennys need to provide a service that is fit for purpose. Very disappointing and can’t actually believe what happened in 2019!!

Table for two this evening with a friend for a catch up, was expecting usual good service and food as had previous been a fan of this chain and had been regularly. Unfortunately after tonight I think we won't be returning. Menu has changed which now serves basic foods, not alot of choice and has ruined the quirkiness of the place. Rude waitress which instantly a bad vibe. Small portion sizes for the price and burnt too - not very hot and considering how quickly the food came, it seemed like some of it kept on a hot plate. For what was £36 for two people, we were extremely disappointed and have paid McDonald's a visit on the way home as was still hungry...

Dropped in here today with wife for a quick lunch whilst shopping. You will see from my reviews that quite a few are for frankies and restaurants of this type - mostly mixed experiences. Nothing quite like this today though. Summarily , order, service and food were all good , no complaints . It was when I asked for the bill and tried to use a valid discount code from the app that it left a bad taste in the mouth.

We prebooked our table for three before a cinema trip, the restaurant was busy but we were quickly seated and drinks order taken.

Very friendly and welcoming can not fault the service food and the staff 10 out of 10 and will be coming back

Excellent service and food. Good variety of vegetarian and vegan dishes too. Staff are always welcoming and eager to please. Definitely far better than other branches of this chain of restaurants.

Fantastic food and great service from riverside, Northampton team . Well presented and served with a smile..

Read somewhere that restaurants were closing. It would be a travesty if it were

Fantastic staff great fast service.. Management great would definitely be coming back Fantastic breakfast

Went today for breakfast and it arrived within 5 mins. Waitress kirsty served us quick and was very attentive.. Nothing was to much trouble. Food was delicious really scrumptious and poached eggs were cooked superbly.. Went away full up and ready to start the day.. Will be back

Really great atmosphere to start a day of Staff are accommodating and food was fast and satisfying , Coffee are a delight so worth a visit just for them really ,

Waitress attentive, food was hot and really delicious! My friend had a fry up and I had the vegan equivalent and both were amazing. Not too pricey either!

We visited for breakfast on Thursday and was very impressed. The food was lovely and the service was much better than I remembered previously. We were greeted by kirsty who was very polite and was very impressed when asked if we had any allergies.. She was very patient as I made my many amendments to the order and made sure we were happy throughout our meal. Great service Thanks Kirsty.

I visit every Saturday morning with my Grandad and we always have a good time! Staff are great and very friendly, they always make an effort to talk to us and we are well looked after. Breakfast is always quick and tasty! Thank you

We visited for breakfast on Sunday morning. We arrived around 10.30am and the restaurant was busy. The manager, who is always very attentive and helpful, seated us immediately and took our drinks order. We then ordered our meals, the Traditional Breakfast, the Breakfast Stacker and scrambled eggs on toast. The food and drinks arrived within five minutes! The food was hot, tasty and good quality. The staff are always friendly and efficient and the atmosphere was happy. Will definitely have breakfast there again.

My wife and four friends visited after a Karate class.We were greeted,seated,and offered drinks by our lovely waitress Milena, who was in great spirits. As soon as the drinks were served the lady took our order.

I visited this restaurant with my parents last Sunday.

Anita was our server - she had all of the lunch covers on her own, but no one was left waiting. She was epic!! Thank you Anita!

Visited with my partner and was greeted warmly during a busy period and sat at a table offered drinks right away and waited 5 mins before being checked on by Sandra asking if we was ready to order I advised I would like some more time and was then seen by hoini to take our food order. We received our starters very quickly and when requesting our mains was offered more drinks and waited around 15-20 mins for our mains to be delivered and was delicious service from all staff was brilliant and would highly recommend to anyone to visit will definitely be returning

We are frequent visitors of F&B; Riverside - We often ask to sit in Milena's section, she is friendly, helpful and always cheery and is swift to respond to customers and always tries to meet their needs. - In fact all the staff there are good, it is just that Milena stands above the rest. Food is tasty, service mostly great and place is clean. it has a fun vibe with the music that plays, and quite often we start joining in.

I’m always satisfied with speed and quality of service at this particular restaurant. Staff always try to do more for you and breakfast is how I like it

Love the traditional breakfast great value and eggs were cooked superbly. Loved the herb potatoes a different twist which makes the breakfast scrummy. Lattes are divine and a great kick to start the morning with. Food arrived quickly and waitress delivered our food with a smile..nothing was too much trouble . Thanks sandra and Kristy

Came in there expecting to have amazing dinner which came out better than expected, the food was really good.

Great service and food was good... had a good time.. I was asked for a coffee refill every time my cup was empty and was well looked after... will visit again...

Great place for breakfast.. Staff were efficient and attentive. Food was quick and extensive breakfast menu. Pancakes were devine I will be back

We come here all the time, we get great service, it's always clean and excellent value for money. Breakfast is great and the pizzas are the best around!

Had a lovely well served, well cooked omelette at F & B Riverside. Thoroughly enjoyed. Will be back very soon!

had good time till the food i had bbg chickem pizza she had a chicken passta we were happy eating till my gf found a hair in her food witch i complained about was given a new meal witch was told was freashley made in the matter of minutes so clearly just microwaved when it came to paying i was told it was a chicken hair in the food witch i found funny as they have feathers not hair lol manager was very rude stay clear

Nice restaurant but not run by Italian people food didn't taste as good as other Frankie and Benny's it tasted a bit stale Bolognese also cold, cheese grater broke over our meal but waitress apologised and said she will have to go back to IKEA to purchase.a new one I for one was not very impressed with this restaurant clearly the staff didn't seem very well trained, meals need to be a lot hotter, cheese grater needs to be of good quality and not plastic. I cook authentic Italian food and theirs does not measure up there is no flavour whatsoever ,not Italian,

Me and my husband both enjoyed our meals. Different pasta dishes to each other, both very happy with our choices. Waffles for dessert - lovely! Great service from Dev, attentive but not too much, friendly and made us feel like old friends. Thank you!

We visited at lunch time just after schools broke up.

Our granddaughter and her boyfriend came to stay with us and we decided to take them to one of our favourite places to eat one evening for dinner. We had booked previously as it always seems to be very popular and busy, especially as it was Saturday night, so it would be prudent to book if you are going to eat there. The food was as good as it always is and can recommend the mushroom bruschetta to start with followed by the king prawn risotto - absolutely delicious. The staff are wonderful too, especially our waitress for the evening, Annelle.

As always fantastic breakfast! Hubby enjoyed a perfectly done omelette and I had waffles with chocolate & banana. Great service by Dev’s team, today our waitress was Anita. Thank you 😊

We visited Frankie and Bennys at the Northampton Riverside. We were seated and greeted by a very friendly professional chap named Dev. I chose the mixed grill which was cooked to perfection. My partner requires a gluten free menu and she plenty of choice. We thoroughly enjoyed our visit and will soon be back.

Parking is free which is good but at lunchtimes it is very busy so service is slow. We had a mixed meat platter and when it came a lot of it was cold or overcooked. My milkshake also had no ice cream in it - it was basically just milk and very tasteless. Usually this chain serves good meals but on this occasion (Saturday lunchtime) we went away very disappointed and would not go back at this time again.

Not been to a Frankie and Bennys in years so thought we would pop in for lunch, seated straight away, had to wait at least ten mins for our 2 drinks.

Took my grandson for a Birthday breakfast as a treat. what a let down. All four meals came at different times none of them was cooked properly ie cold tomatoes under cooked bacon. Toast that was an insult to call toast. The poor waitress was on her own trying to do everything from drinks to taking orders etc etc.

Stopped off for lunch with the better half.

The food was good but the service was great! With a 7yr & 7 month old they were engaging created a fun/relaxed environment