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Delivery
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Outdoor
103 Opinions in 1 websites
Me and my friends are regular customers and they always throw in prawn crackers. They must have a new staff called Nicola and because we were £1.70 off the £30 she said no. We’ve always have been given these. When I questioned it she was abrupt, rude…absolutely shocking after we’ve spent so many orders with my friends at china kitchen. Terrible customer experience.
102 Opinions in 1 websites
What a farce! I was so looking forward to having a lovely meal with my family, but the incompetence and rudeness of the staff completely ruined my visit! I have a list... 1 , before you give out the menu know what's available and what's not . 2 , have suitable options and if a error has occurred at the least show empathy instead of making the customer feel like they are being awkward. 3, if the customer gives you a dietary requirement, please do not bring out somthing which is not suitable fir them, and if they try and make your job easier by instead of sending the product back handing it to another family member , maybe don't include that item against their order , but allow it for a complimentary option , seeming it was the error of the kitchen. 4, when issuing the bill at least double check that the item which was not available, is not left on the bill . 5 , when the customer lets you know and explains that the meal they had and the service was not what is considered "good service" then the response given is "we are all human and it's a small mistake" 6 , then the staff member takes the bill away and takes forever to return it with not so much as a polite smile , but a real crappy attitude. 7, just maybe Fox and Hounds compensate for your mistakes and work on training a certain female staff member what good customer service looks like????
94 Opinions in 2 websites
We ate in the magnificently decorated bar and my choice of food, the venison steak was pretty good. The service staff were very pleasant and the bar had a choice of excellent cask ale. It is probably not the cheapest place around, but we were pleased to have found it and had a very nice meal.
73 Opinions in 1 websites
This is a very nice pub but called in for drinks at 3pm on a Saturday. Struggled to find a table as minority occupied or mostly reserved but empty . Two hours later the majority of the reserved tables were still unoccupied . Poor management in my view.
51 Opinions in 1 websites
First timer here, and I’d say the food and service was on point. Was surprisingly empty when we walked in (about 6pm on a bank holiday) and so was a little weary at first, but once we ‘settled in’ and started eating, we were more than content. Prices are a little steep, but I’d argue this is quality over quantity; even though we certainly had quantity as well. I’d be amazed if anyone could sit through four servings as the menu lays out. Decor was good, food obviously, cheesecake uncertain (I made the mistake of ordering when already full, would’ve probably enjoyed it more otherwise). Didn’t catch her name either, but a shout out to the waitress (youngish with presumably dyed blonde hair) who was pleasant and welcoming. Quite likely to return here if ever in the area.