Delivery
Pickup
Outdoor
The best restaurants in Fowey Cornwall, Isles of Scilly South West
52 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

496 Opinions in 1 websites
I've updated this review after the General Manager call me. The points below are all still valid. However, her response has been more in line with what I would expect: we have been sent an email acknowledging the points below and she has also called to follow up. We have been offered a complimentary night stay, which I think is a reasonable response. She also told me they are implementing changes on site to address some of the concerns below (and I guess some of the other similar comments more recently). ================== I wanted to share some feedback following our recent stay at Fowey Hall Hotel. While there were aspects of our visit that we really enjoyed, there were also several issues that fell well below the standard one would expect from a luxury hotel. The Positives: • Spa: The standout experience was the spa, and in particular, Hannah. She was excellent—professional, attentive, and truly understands what guests expect from a luxury hotel. She went out of her way to accommodate our treatments and consistently provided a warm and welcoming presence throughout our stay. • Breakfast: The coffee was particularly good, and the selection was reasonable. Service was generally fine first thing in the morning. • Blue Room for Kids: This worked well and was a valuable amenity for our stay. The Concerns: Service & Staff Training:Unfortunately, Hannah seemed to be in the minority. The majority of staff did not appear to be adequately trained in how to engage with guests or what level of service is expected in a high-end hotel. There was a noticeable lack of attentiveness, and interactions often felt indifferent or unpolished. Example: it was a cold February evening, we were in the Library and told the fire could not be lit because everyone was too busy. Why was this not prepared during a quieter period in the afternoon? Housekeeping Issues: • We raised concerns about the poor and inconsistent cleaning of our room (Pan) on three separate occasions at the front desk, yet the same issues persisted. • Specific issues included: towels not always being replaced, dirty glasses left out, milk/water/biscuits not replenished, and even dirty cleaning cloths being left in the room. • The room was not vacuumed at all during our stay—completely unacceptable. Room Standards: • The overall quality of the rooms was disappointing for a hotel positioned as a luxury destination. • The wardrobes had permanently attached hangers, something one would expect in a budget hotel, not one charging premium rates. • Films on the TV required additional payment—this felt unnecessary and not in keeping with a luxury experience. Dining Experience: • Our meal on the first night was extremely slow, taking over an hour to arrive. There appeared to be no senior staff on duty who could effectively manage the situation. • Other tables experiencing delays were offered compensation, while we were not—demonstrating inconsistency in service recovery. • Given the poor experience and lack of proactive resolution, we chose not to dine in the restaurant again. Reception & Guest Relations: • The front desk frequently felt unattended, and staff did not make an effort to be available or engage with guests. • On one occasion, when providing feedback about our room not being cleaned properly, a staff member became visibly frustrated, handed us a business card, and told us to take our complaint directly to the GM before walking off. This was shocking and entirely unprofessional. Overall, while we did enjoy certain aspects of our stay, there were too many operational and service-related issues for this to be considered a true luxury experience. There is lack of attention to detail. We hope this feedback is helpful and that improvements can be made to bring the hotel’s service and standards in line with the expectations it sets for guests.

490 Opinions in 1 websites
Love the coffee and food .staff lovely...like the new look but very disappointed with toilet... really needed a up grade but seems to have been missed still looks sad ..was really hoping that it would have been included in the up grade Tile grouting, floor tiles and toilet seat needs a good clean .It lets the rest of the good work down 🙁

326 Opinions in 1 websites
Just had an amazing Sunday Lunch! We were with a group of 21 Morris Dancers. We started off by dancing outside on the patio then all went inside for lunch. Nick and his superb team pulled out all the stops to accommodate us. The food was fabulous as it always is! Great pub! Great food! Great service! 10 out 10!

285 Opinions in 1 websites
Once a Fantastic place to eat but this is the second time we’ve had a bad lot of fish and chips and won’t be going again , a sad day for us as we couldn’t get enough of their food , hopefully someone will read this and take action , take action or close down , chips were ridiculously dried up and the fish was brown , threw most of it away ,

134 Opinions in 1 websites
Absolutely amazing!!! We shared a waffle with Cornish vanilla icecream with crunchies, caramel sauce, cream and honey comb-it was absolutely delicious! Well worth a visit!

22 Opinions in 1 websites
Después de habernos alojado aquí como miembros del CLC hace un par de veces muchos años regresamos por una semana a principios de julio. Es un entorno fantástico y a poca distancia en coche de muchos lugares de belleza locales, excelentes restaurantes y playas. Un paseo encantador por el bosque si has ido con perros, aunque algunos lugares un poco inundados debido a toda la lluvia que hemos tenido. Nos alojamos en una hermosa cabaña de 2 camas que estaba impecable. La mansión en sí es preciosa, el bar y las zonas de restaurantes están muy bien cuidadas y el personal muy servicial y amable.

514 Opinions in 4 websites
Sunday lunch had a lovely menu. Carrots & parsnips described as roasted & these were both definitely boiled. Veg was nice however cauliflower cheese was more a cauliflower in white sauce. We didn’t feel at all rushed however service was slow & no salt & pepper on table or condiments offered as our lunch was delivered. We had to ask. Meat was lovely but don’t feel this was great value for money