Just had a delivery. Eaten half a burger to find a thumb nail in my beef burger. Absolutely disgusting. Called the shop they didn’t understand a word of what I was saying and just tried to send me another one. Put off is not the word. Do not order from here. Customer service is a joke and food is never how it should be.
172 Portland Rd, Brighton and Hove, Hove BN3 5QN, United Kingdom, England
Ordered “Express meal 1” from the board above the counter which said “any starter, garlic bread’ any 9” pizza and a can of soda” - we ordered and paid £13.99 then at the end he handed us the meal without the garlic bread. We asked about the garlic bread and he immediately pulled out a delivery menu with the same deal that didn’t have the garlic bread on the deal. He pretended to not know the menu above his head said garlic bread on it and that it was a mistake???
It felt pre-prepared as he pulled out the delivery menu so quickly.
Without the garlic bread the deal barely saves you anything. Also a delivery menu shouldn’t have the same pricing as an in store order, so it makes sense to get garlic bread too if you’re ordering in store.
Feels like a deliberate and preorganised scam. Either that or the guys working there have no idea and the management need to sort out the menus ASAP
15 Beaconsfield Rd, Brighton and Hove, Brighton BN1 4QH, United Kingdom, England
Although a good price, the food was really bland. I got the vegetarian chicken dish and the chicken was just soggy and chewy and tastes like nothing. Will DEFINITELY not be ordering again. I lived in Singapore for 18 years, and this feels like a new low for me
263 Queens Park Rd, Brighton and Hove, Brighton BN2 9XJ, United Kingdom, England
I tried it again recently having been disappointed before, and it was so good that I went back again a couple of weeks later and was again impressed with the fish and chips.
41 Longridge Ave, Saltdean, Brighton BN2 8LG, United Kingdom, England
Food arrived, calzone was decent, partners chicken wrap was also good, but cheesecake did not turn up and chips were cold and so soggy they had leaked through the paper wrap and into the carrier bag, phone line wont pick up dont bother with sides or deserts
Asda Hollingbury - long story. We used to go there for convenience as its closest to us. A few weeks ago, using scan and go as usual, I was selected for a quality check. I welcome quality checks because I cannot stand it when people steal as it drives prices up for everyone. I was told I had missed three items and a full rescan was required. I felt incredibly embarrassed and guilty for having missed 3 items. Had to unpack everything, it was scanned through the till and I had to repack everything. It happened a second time despite me feeling certain I had scanned everything. Again, a whole lot of hassle and embarrassment for me. This time a member of staff helped pack. She damaged some of our yogurts during the process as she carelessly put items in my bags.
Today, I made sure I checked every single item had actually appeared on the handheld scanner. Again, I was selected for a quality check, apparently I missed the eggs, I know I scanned them. During the full rescan it apparently transpired I had missed 3 out of 5 t- shirts, which I know with 100% certainty I hadn't. I made a complaint to what I believe to be the store manager Jack. He tried to be empathic but barely managed to be sympathetic telling me he believed me and then proceeding to say there NEVER is any faults or mistakes by the machines. He basically told me I was lying as I told him I had checked after scanning that each item had appeared on the handheld machine.
The handheld scanners transfer your shop via a wireless connection to the checkout. Let me ask you, in your jobs or even privately, how many times a year do you download something that turns out corrupted, incomplete, download failed etc? And Jack is telling me their handheld machines always transfer the whole shop and i must have missed them? The way I was treated by staff and Jack in particular was absolutely appalling. Official complaint has gone in but it has left me feeling utterly upset, angry and frustrated at yet another 30-45 mins of my day wasted needlessly, the embarrassment, and yet more damaged items due to the rescan etc. I also feel, now that I know for sure I scanned everything today and still the system insisted i missed items, that the other times possibly also weren't my fault and feel even more angry for the waste of my time and upset caused.
I will never set foot in this store again. Utter disgrace.
Jack didn't even take any notes despite me saying I want to make an official complaint. He clearly didn't take me seriously and just wanted me to leave.
Don't shop there, their staff are rude, uncaring and the company does not give a damn about the people making it rich.
Shame on you Asda!
Here's the proof that I did scan them all, so either the woman doing the rescan was at best incompetent or maybe their systems aren't infallible?!
In the end I was overcharged!!! And had to go back in to get a refund. Waiting for my apology....
I don’t care what time of the night it is. You can’t charge someone £5.7 for a small portion of cheesy chips you cooked earlier and reheated in the microwave. Terrible.