Awful experience in here yesterday. With in 10 seconds of trying to order a drink I was made to feel about 2" tall. I asked the barman if he had any gluten free beers on draft and he bluntly said no. No alternatives offered or anything, he then abruply pointed me to the half empty fridge where he said there might be a gluten free beer in. I asked if he knew what beers are gluten free in the fridge to which he replied "I don't know you will have to look through them all." He then proceeded to try and look over me to the person behind to try and serve them.
The level of service was diabolical and as a venue offering food and drinks it is expected that your staff know what they are selling and what allergens are in the products you are selling. I would not trust this venue again and would not recommend anyone with an allergy goes here. It is certainly not a coeliac friendly venue and they don't care.
After having a bottle of cider we decided to leave and go elsewhere. Said barman was coming in from the outside and not even a thank you have a good day or anything, it was clear we where leaving as all four of us walked towards the exit. The other barman behind the bar equally didn't even say thanks or anything. Having worked in bars and restaurants myself the level of service was shocking.
I know that you will probably come back and say oh sorry about this we had been busy, but in all honesty it wasn't that busy and there is no excuse for letting service slip to such a shoddy standard especially when it comes to things like allergens. You are selling products to people you should know your product and actively want to sell it, not think "oh this person has an allergen we don't want them here" or "oh they are an inconvenience I'll give them bad service" at a time where budgets are squeezed and business is struggling you would think every customer counts... Not here.
Upon leaving we went to the beer emporium where the staff where more than happy to go and get the gluten free options out of the fridge and talk me through them. This is how it should be done.
Again I do not recommend this place if you have allergies and I won't be returning. It is one of the most unfriendly places to visit with an allergy I have ever been to.
booked for a birthday party and was thrilled with the experience and the staff were great with all of us, george was very nice and helpful with everything we needed. great service. great food.
Bullocks Ln, Sutton, Macclesfield SK11 0HE, United Kingdom, England
We enjoyed eating in the garden on a sunny day but there were so many dogs barking at each other and snarling one even jumped up and licked my grandson's face while he was sitting waiting for his lunch that it spoiled our birthday treat.
Audley Rd, Alsager, Stoke-on-Trent ST7 2QQ, United Kingdom, England
Popped in for a morning spa. The weather was ok but it's the kind of place where even bad weather isn't going to spoil your visit. Loads of heated outdoor pools, warm meditation centre, heated indoor pool, loads of beds, swim up bar and a delicious afternoon tea. Banging.
6 of us went for a birthday celebration, one of the party is a coeliac, staff were extremely helpful and made us feel comfortable in explaining all of the gluten free options. Food was delicious 🤤 If we lived closer it would definitely be our go to place to eat.
Visted dv8 for lunch. Food was delicious, hot and great value. We were served by Mia, who provided a brilliant table service. She helped us to choose from the menu. We sat outside, lovely atmosphere. We will be returning. Thank you.