2 Percival Way, London, LU2 9GP, United Kingdom, England
If you need a basic room for your before flight stay this is perfect but don’t expect much more
It covered our necessities was clean and had a little restaurant that cover very early breakfast and late dinner
I went to the store to pick up two pizzas I had ordered. As soon as I arrived, I urgently needed to use the restroom. I understand emergencies like this can happen to anyone—it’s part of being human. Unfortunately, the staff refused to let me use the restroom.
This was extremely disappointing. Regardless of business policies, sometimes compassion and basic human decency should come first. I wasn’t intoxicated or causing any issues—just a person in genuine need.
I hope the manager sees this and reflects on how such situations are handled in the future. Basic empathy goes a long way.
Airport Way, Luton, LU2 9LY, United Kingdom, England
Big Smoke, Luton Airport – AVOID AT ALL COST! ❌✈️🌮
Absolutely dreadful experience from start to finish. Service was painfully slow, and the staff couldn’t be less interested if they tried. No smiles, no help – just attitude and indifference.
The Tex Mex tacos came out stone cold – not even lukewarm! 🌬️🌮 Totally unappetising and clearly just thrown together without care. When we raised it, no apology or offer to fix it.
Staff were short, blunt, and downright rude. When I asked to fill up my daughter’s water bottle, they made me leave the restaurant to do it elsewhere! 💧👎 Completely unaccommodating and unnecessary.
Most shockingly, the kitchen showed zero care or consideration for allergies – a serious red flag! ⚠️ When asked about allergens, staff looked confused and dismissive. It’s genuinely unsafe for anyone with dietary requirements.
The whole place felt chaotic, disorganised, and uncaring. Not what you want before a flight. Save yourself the stress and eat elsewhere. Big Smoke is a big NO.
1/5 – Only because 0 isn’t an option.
Avoid like turbulence! 🚫
52-54 Bute St, Luton, LU1 2EP, United Kingdom, England
I dined here with a couple of friends and unfortunately, the experience was quite disappointing. While the portion sizes were generous, the quality of the steak and side dishes didn’t meet my expectations. What really ruined the meal for me was finding a hair in the coleslaw. Although the staff did apologise and replaced it, the incident already put off my appetite entirely. The staff were friendly, but overall, I wouldn’t recommend this place or consider returning. It’s just not for me.