Holiday Inn Express London - Luton Airport, an IHG Hotel in Luton

Take away lunchtime but a bit disappointing, chips seemed like they were not fresh and chicken fillet burger not the best.

Absolute rip off merchants! Delivered less than what we paid for, wouldn't feed my dog what food they served! Wouldn't help when we tried to sort issue! DO NOT USE THESE CON ARTISTS!

Amazing people, Amazing chef, I always take chicken salt and pepper 🌶 super spicy, great food

Building a bit dilapidated, requires updating. Went for a small wedding service was OK, food wasn't tasty, atmosphere would have been better if deco inside was updated. They did arrange tables and seating to accommodate us better. Parking available at the back.

Today, my friend and I popped into a restaurant we used to frequent, and I have to say, it was a letdown. We have been regular, though I have not gone as much recently. However, this time, I could not help but feel things had gone downhill. The staff’s attitude left much to be desired, and the drinks were subpar. When we walked in, a staff member curtly told us to sit down and turned his back on us. Suddenly, he tossed the menu onto the table and immediately began pressing us to place our order, not even giving us a moment to settle. As we started ordering, he completely ignored us when we mentioned we were regulars, prattling on with whatever he wanted to say. When we were finally ready, he stood there, visibly impatient. The moment we paused to think, he walked off! I have never encountered a server in the UK so impatient — it felt like he could not be bothered. We ordered starters and mains, but he did not even ask if we wanted them served separately or together. As a result, the mains arrived first, with the starters following much later. To top it off, when the food arrived, there was no cutlery. We asked, and he dismissively told us to fetch it ourselves, his disdain making us feel more like prisoners being scolded by a guard than customers in a restaurant. Throughout our meal, he kept trying to sell us other products. We mentioned that we had bought what we wanted not long ago, but he seemed intent on pushing more. As we ate, there was still over half an hour until closing, so my friend ordered a ready-made dessert. He grudgingly took the order, but it did not arrive until just ten minutes before closing. My friend barely had five minutes to finish it before he came over and ordered us to leave because they were closing up. In addition, just five minutes before closing, other customers walked in to order food. He told them they could not dine in but could order to go and then loudly grumbled about how it would keep him from finishing up. While he did not say it in English, every dine-in customer who understood Cantonese got it, which felt unprofessional. It got even more ridiculous when it came time to settle the bill. He did not ask if we wanted to split it or if we were members, so we had to bring it up ourselves. And once again, he barely listened to us, just plonked the bill down, leaving us to figure it out ourselves. This place was known for its welcoming service back in the day. The staff would always ask for our feedback, be warm and friendly, and encourage customers, including us, to return. They always asked if we were happy with the food and if we needed to split the bill, and they never pushed additional items on us. We often returned because they made us feel relaxed and valued, explaining the menu and genuinely asking about our experience with the food. The food quality used to be a real treat—they put proper effort into maintaining authentic Hong Kong and South east Asian flavours. But today, it was a real let-down, especially the iced lemon tea, which bizarrely appeared to have milk added, giving it a colour more like chocolate milk than tea! In the past, I felt this place brought together the best of Hong Kong hospitality with UK dining culture, a combination I genuinely enjoyed. But now, it has all gone a bit pear-shaped. The service and quality have dropped, leaving me wondering if I will bother returning.