Cod's Plaice in Luton

Went for some fish and chips, was good.

I have used this chippy for many years. The proprietor is a lovely kind man and have often had many chats whilst waiting for my order. Over the last year, due to working from home I have often used the Just Eat option for my lunch whilst being unable to leave home. Several occasions there has been an issue receiving my order either by a notification to say it has been delivered when it hasn't or it not being delivered with no idea where the order ended up. Everytime I rang the shop and I spoke to a woman. This is where my review turns negative. Her customer service skills are absolutely terrible. She was not the slightest bit interested in the fact my order did not arrive. Constantly telling me it is not her problem and the order has left the shop so therefore no longer her responsibility. Whilst I understand they can't control the drivers actions at least acknowledge the fact there has been an issue and offer some kind of assistance instead of simply not giving a toss and making it known too! I've been left out of pocket due to this. If she is not prepared to help those affected by the service they have offered by using Just Eat, maybe do not offer the delivery service.

Terrible delivery service, didn't receive my order and when I phoned up to query it they were rude and kept on stating it's not their problem, didn't receive my food and now £17 down wouldn't recommend ordering from here

I live near Cods Plaice. It’s always been top notch until the last two times I’ve visited , both on Mondays. The first I had a large cod which was cooked fresh but overcooked to the point the fish was tough at the edges. The second time today I had an adult portion of cod bites. Cooked ok but only a few morsels of fish. So disappointed. Chips have always been good. Sort it out Cods Plaice.

Good food , mostly cooked to order so not much left under lights and not that expensive

the delivery arrived with a ton of chips and no Haddock, when I phoned they informed me that they had forgotten to send it, but they would not send someone out with it. ABSOLUTELY RUBBISH SERVICE. Will not be using again.

we order every week and the last time the pie was hard, this time chicken was dry and cold, will not be ordering again as it's becoming a regular thing now with not gd quality

Good service, nice fresh food, portion size very large. Very happy.

Good service, nice fresh food, portion size very large. Very happy.

Good food clean shop friendly staff and gluten free fish and chips once a month 5 star

Good food clean shop friendly staff and gluten free fish and chips once a month 5 star

Nice bit of fish , slice of lemon too. Thankyou so much.

Saveloys were the worst I’ve ever had. Tasteless and rubbery. Chips were not very good either. Won’t use again. Went in the bin.

I have to say that was probably the best fish and chips I have had for many years, the chips were not mushy and neither was the fish, it all came in individual boxes and was nice and hot. Thank you, thoroughly enjoyed, will definitely use again.

Shared fish and chips for lunch. Very generous portion and very very tasty. Arrived hot!I will be ordering again!

Great, friendly and quick service, especially for a Friday evening. Portion size good and fish cooked to order :)

A fantastic location for Fish & Chips, as well as alternatives like burgers and pies. Always brilliant tasting food and good service. Little on the pricey side but I don't mind paying for quality. Chip portions are very generous too!

Always amazing. The staff are seriously phenomenal. Thank you xx

Great food super quick delivery

Best fish and chips on the planet

Used to come here about a year ago all the time and it was good, nice crispy chips but came here today around 6pm and the chips were soggy and just didn’t taste nice. Cant complain about the girl who served me though, she was welcoming and friendly… just a shame about the food. Hopefully its just a one off

we use this chippie at least once a week.

Been here on two occasions now and fish is very good but full of fish bones I know to expect a few but this was quite excessive amount

overpriced and average at best first and last time

Service is very slow, lacking interest and maturity. The prices are quite expensive, given the food and location. There is no greeting upon arrival which would be beneficial for customers. I would encourage the shop to have more chairs available for customers waiting, as some people are unable to stand, whilst waiting for food. They also shut early at 9pm, which is quite early for a weekend.

Excellent service, excellent food, staff so friendly

Chips were almost cold which was unusual.

The only failing was the chips were soggy and stuck together although the food was very tasty and the quantities were plenty

The food arrived on time but it was nearly cold. Which meant I had to reheat it to really eat it. Not a great success.

Clean atmosphere, nice staff and given my order of Cod with a lemon for flavour and a mayonnaise sachet. Thank you

Nice food and was hot also delivered on time

cods plaice is the best fish and chip shop in luton. The owner, he is always courteous and welcoming. food is of a very good standard. Will be ordering again tonight!!

very fresh food well cooked generous portions

food was over 20 minutes late and not very hot very disappointed

The fish was cold and very small portion

delivery time was good and food is warm

1st visit and will be going back, great chips and fish, curry sauce was a bit watery if any complaints at all

What great chippy delivered food to hospital , I thought was going home today so hadnt booked any dinner , thought why not try just eat to get something to the hospital Great food was really ok for us to share Thanks for great service

I always ask to have my fish just slightly batter and as usual it gets done to perfection

Well done & thankyou to micheal and his team. I even got a wedge of lemon with the fish , that was a nice touch. Will order from here again. Thanks again

Portions have become very small, a large now looks like a small and for the price I would say it's definitely not worth it

absolutely loved the food well cooked, generous portions with fair price. Would definitely order from them again

Food arrived on time, was nice and still hot.

Had a large order and Cod’s Plaice delivered superbly well. The fish and chips was very tasty as was the scampi. Would highly recommend this fish and chip shop to one and all.

Excellent service, wonderful fish and chips.

Very fresh and the kids enjoyed also

Great quality fish and chips. Very tasty.

Given 1 star for everything as the owner is a complete stress head, ignores me every time and gets in a flap of more than 2 customers, rude and obnoxious, only ever been served once out of a dozen times as I walk off after 10 mins of being ignored and others walk in after and get served especially if an attractive young female f u I'll go elsewhere you rude cantankerous tosser, Chips OK but service with a grimace, better service from McDonald's

Seemed like my order was an inconvenience to them

Very disappointed by driver. Food was left on the floor on my driveway and driver was back in his car and driving off before I had opened the door. Unacceptable.

At the delivery time the notification showed delivered - so I contacted the shop to ask why this was happening , I was on the phone for eight minutes then , having just hung up I received a call from the driver to ‘ confirm’ the address as he was lost. It subsequently arrived around 3 minutes later.

The timing was changed twice from original time due to lack of drivers. Okay fair enough. Nut then when a driver was shown a the restaurant, they were there for an extended period and although 2 mins from shop, took much longer to deliver. This meant food was barely warm No apology or explination for delay from pick up either. Driver needs better training

couldn't fault the food or delivery. Would use again

Fast food very tasty would go again

Excellent service and excellent food

Great staff, friendly owner, great chips

disapointed at the food quality, felt that it was a lot of money for what it was, batter was under cooked on one piece of fish, and over cooked on the other, and the chips were very greasy. would not order from them again

Good food however the customer service is shocking! Stood for at least 5 mins being ignored. Only 2 other customers in the shop. Very awkward & uncomfortable. Didn’t even get a hello!

We all enjoyed the food thanks

Food was delivered within the expected delivery time but wasn't that nice. It edible but not really very hot. The chips were ok but the batter on the cod was very hard and dry, the fish inside was tasty but very dry. It seemed like the fish had been cooked then kept warm in an oven for some considerable time before being packaged. I have had food from here in the past and it was really nice so I am really disappointed with this latest purchase.

Food is always top notch. Fish batter fresh and crispy. The only thing I would say is that we can never taste the salt and vinegar we choose and have to add our own. But can't fault the food at all

Over cooked fish rock hard batter microwaved sauce and mushy peas where dry like they had been sitting there all day with the skin on top no flavour either for the price of the food i would expected a better standard i regret eating it instantly once i was no longer hungry so left the majority of it

They are always nice and Friendly and the Fish and Chips 🍟 are yummy x x x

One of, if not the best chip shop around.

Delicious food. Cooked to perfection and all ingredients taste very fresh. Especially noticeable in the burger, salad was fresh, crisp, with no droopy/soggy lettuce whatsoever. Very happy customer.

Still the best place for Fish and Chips

Huge portions. If you don't have a massive appetite share 1 cod and chips between 2 people. The large cod and chips will feed a family!!

Ordered 2 cod and chips £18. The batter on the cod was almost raw. The chips where really dry. Went in the bin.

Good service, nice food, batter on the fish was a bit too crisp but otherwise very tasty.

Love this place very friendly very clean family run always pop in on Saturday to spoil myself sausage savoloy and chip’s always hot and tasty sometimes during week will pop in for fish and chips fish cooked to order lovely and tasty with good batter well done

the food could have been a bit hotter, but otherwise very tasty.

Ordered online for collection to avoid the dinner rush. Only waited a few minutes when I got there. The fish was nice, not too greasy

Food reasonable, service slow but overall worth the visit

Later than the guide time but I appreciate it is Good Friday so probably busy and the fish was worth the wait

Our first order from you today and it was amazing. Food was good quality and arrived on time still hot 🔥.

Delicious food, delicious hot and tasty. Always great value for money

You either get great service and food or really poor service and not so well cooked food. It's a lottery. And since when did a fish and chip shop get a parking space?? Will go elsewhere, there's enough good chip shops close by.

Foods generally good but service hit or miss, parking ridiculous as the former ambulance space now marked as chips shop owner only ! Since when can all the shops reserve spaces and then get stroppy if you park there even when closed and a regular customer , no longer !

Nice food, fresh and tasty would get again

Great chip shop. Very popular. Accept pre orders. Cook all fish fresh. Take card payments. Recommended.

Best chip shop I've been to in a while. Very friendly man behind counter. No minimum spend on card and chips have been cooked perfectly. A shining example of a local fast food shop. Thank you

great food great price, delivered hot.

Nice food and was still hot when arrived

staff not quick enough resulting in long queues. taking money and not telling u the chips won't be ready for 8 minutes or more .I went somewhere else .

Delicious, hot and large portions!

Excellent food delivered on time

Visited tonight whilst staying with the In-Laws and had high hopes - it's in a great location with plenty of parking and at 6pm, it was nicely busy with the fish being cooked from fresh. Decent portions - we opted for Haddock and whilst it was OK it really was let down by the batter which looked crispy - well the top was but the inside batter (?) Wasn't cooked and wasnt great. Chips were very good - ust wish chip shops would get their batter sorted, it can't be that difficult and makes a huge difference.

Great service and great quality food

I ordered once and it said it was delivered but it wasn’t. Ordered again and it was delivered. Charged twice. Phoned restaurant and no answer

Delicious as always, the only decent chip shop in Luton. Keep up the good work

Absolutely brilliant food. Hot and fresh and well packaged. 30 mins from order to delivery on Xmas eve. Great size portions too. Highly recommended

The best fish and chip shop around

Was not as hot as normal but weather could explain that!

My order was left on the doorstep without me knowing it was there didn't ring doorbell or knock door so food was cold

Terrible food... major let down

Nice thin crispy batter on the cod and the right amount of chips very nice

Delivery driver was extremely rude, he’s lucky my son didn’t hear the way he woke spoke to me

Food and service excellent as always

I was very impressed with my order. Really generous portions. Delivery was on time and my meal was very delicious

Very delicious, generous portions. We'll done Cod's Plaice!!