The Brache in Luton

We went to celebrate a birthday. We were served by Hannah who was lovely and attentive. It was her first day on the floor and she did a fantastic job! Food was enjoyed, apart from the burgers, that were over cooked and hard to eat. Chicken, ribs and steaks were all good.

The staff were lovely and very helpful particularly Sarah. The food is fine but the people made it thank you

Good food, asparagus were slightly under for us. Great sides. Milly (our waitress) was awesome!

Lovely night, Milly who was our server was amazing, lovely girl who provided amazing service, will definitely be back x

Always a good place to eat and staff are lovely

If we’re lucky with traffic and there’s no holdups on the motorway on the way to the airport, then we’ll book a table at The Brache when we get close to Luton - it maybe a little bit cheaper than similar establishments inside the terminal and more wholesome than the fast-food outlets on the nearby retail park. On this occasion we were served by Scott, who was extremely professional, attentive, enthusiastic and communicative. He actually made our lunchtime meal into one of the best we’ve ever had at any Beefeater. We didn’t have to wait long for our meals to be served and when they arrived, they were hot and tasted delicious. We’ll be back!

It was adequate. Food was fine, what we expected. Premises badly in need of refurbishment. Service was friendly and efficient, though. And it's convenient for the airport.

Didn't serve bar meals over Christmas so we didn't eat there

Nice Beefeater with friendly and helpful staff. Good quality food and drinks. Good menu selection. Plenty of parking available.

OH DEAR....THERE USED TO BE A NICE RESTAURANT THERE.. a very regular visitor as its my local. Been going for years..suddenly over the last year it's gone downhill and VERY VERY FAST .. constantly running out of items. Always has this grubby feel to it, the walls the carpet and I'm not even going to mention the waiting times for food. Why has it gotten so terrible. Went for food few days ago and told there's no food unless you've prebooked.... THE PLACE WAS EMPTY . Please read this review and fix this and restore this once great eatery in luton back to the top where it rightfully should be.

I was disappointed with my recent visit. Our menu was discussed several weeks before the visit, and I was looking forward to enjoying the food with my colleagues, but being a vegetarian, I was informed that my main dish (Vegetable Wellington) was not available on the day. I think the lack of communication made my experience unsatisfactory. We were also told on the day that a dessert was also unavailable, which we originally ordered.

Christmas eve dinner. Very reasonably priced for a 3 course meal. Food very nice, no issues encountered. A few items not available at no fault of the restaurant, but this was not an issue for us. Staff very welcoming and friendly , our server Scott very attentive and friendly. Would recommend.

Staff were lovely and helpful. Food was awful, over cooked, burnt and not edible. Ruined a family Christmas night out

Jason was very helpful, patient, polite and friendly, and we had a lovely meal!

Christmas set menu was dreadful. Cheese fondue and pate come with two tiny sticks of bread so you’ll have two thirds of starter left with nothing to eat it with. If you ask for more bread, it’s chargeable which they don’t tell you at the time. The Turkey was horrendous. Spoke to Guest Relations who then palmed me off saying I need to get a refund from the restaurant and call them directly. I spoke to a Stacey on 17/12/24 who guaranteed a callback from Pat the manager on 18/12/24. Of course, I get no callback. Have spoken to “Manager” Pat since. Received no apology for no callback and she was honestly the rudest, most arrogant “manager” I have ever had the displeasure of speaking to in my life. She’s one of those people that just constantly interrupts you and talks over you in an aggressive tone when you are trying to talk. Three times during the call when I was talking she just randomly started speaking to other people so clearly wasn’t listening. She comes across very disrespectful and rude. I dread to think how she talks to and treats her staff.

From seating to ordering was around 20 minutes, to then still waiting an hour later to even be asked what you would like... I understand it's Christmas and there is larger groups but don't ignore your smaller groups because you're not going to make as much. Pigs in blankets were pretty much burnt. Steaks were not cooked as asked, just an all round average meal. Perhaps they need to re-think their prices. Well over £100 bill for 3 people... Have visited this restaurant several times, for celebrations or just meeting friends.. never known service like this here before. Hopefully they was just struggling because of christmas and this is not going to be the service going forward.

Must be the worst festive dinner I have ever seen,expected turkey breast,but all 4 dinners existed of what looked liked the underside of the bird,sprouts were overcookedand the parsnips rock hard,one came without a Yorkshire,the desserts were just as bad the mint sundae consisted of a glass of ice cream with a tea spoon of sauce at the bottom and 2 after eights,and the match maker sundae had 1 match maker at the top and another broken in half at the bottom,very dissapointed

When we arrived at 7:25pm, the queue was snaking out of the door, with groups booked for 7pm still waiting to be seated. We were guided to our table past loads of tables, full of dirty plates waiting to be cleared. Our table was upstairs. The cutlery was dirty, and the seats were badly stained. We waited 5 mins to order our drinks and 20 mins for them to arrive. We had to ask someone to take our food order. After an hour, we were still waiting for our starters. We said to the waiting staff we had been waiting an hour, and if we didn't get our starters in the next 5 minutes, we were going to leave at. No food, and no one came over to explain when it would be likely to arrive, so we left as we had children with us. We watched a family who had come in behind us sitting on the floor below get their starters and mains and finish their meal in the same time frame. The service was exceptionally poor, the waiting staff was non-existent, and there was no kind of urgency or concern. Would we book again? Absolutely not. We told a family who had just sat down that they were in for a long wait, and they got up and left at the same time as us. We went home and ordered a takeaway rather than enjoy our festive family get-together that had been booked with this restaurant weeks in advance.

Lovely restaurant, food was gorgeous and the service is spotless. Perfect for a miserable, rainy evening

A disappointing visit this time around, but the effort being shown by the staff could not be faulted. It seemed as though everyone was surprised with how busy it was this morning, but as busy as it was the staff were doing their best. I've visited this restaurant many times, and today was obviously a one-off so I will give them the benefit of the doubt. But, it is obvious that the move from cook-to-order to a buffet service is not the right option. Less a bad restaurant, not even a must-try-harder comment on the staff, but a could-do-better on the methods being used by Beefeater as a whole.

When we arrived at 7:25pm, the queue was snaking out of the door, with groups booked for 7pm still waiting to be seated. We were guided to our table past loads of tables, full of dirty plates waiting to be cleared. Our table was upstairs. The cutlery was dirty, and the seats were badly stained. We waited 5 mins to order our drinks and 20 mins for them to arrive. We had to ask someone to take our food order. After an hour, we were still waiting for our starters. We said to the waiting staff we had been waiting an hour, and if we didn't get our starters in the next 5 minutes, we were going to leave at. No food, and no one came over to explain when it would be likely to arrive, so we left as we had children with us. We watched a family who had come in behind us sitting on the floor below get their starters and mains and finish their meal in the same time frame. The service was exceptionally poor, the waiting staff was non-existent, and there was no kind of urgency or concern. Would we book again? Absolutely not. We told a family who had just sat down that they were in for a long wait, and they got up and left at the same time as us. We went home and ordered a takeaway rather than enjoy our festive family get-together that had been booked with this restaurant weeks in advance.

A nice place. Watch out when parking if you do not put your registration in the computer expect a fine...

Excellent service by Sam . Food was out in really good time and tasted delicious. Although they are having trouble with food suppliers there were no issues with the food we pre-ordered . All the staff are friendly and will go out their way to help you out . We all had a really good time and yet again the food and service was outstanding . Profiteroles for desert and yes they were amazing !! Thank you sam Griffin ESU scout group And Scott too

The Service was fantastic. Rama was brilliant and helped turn a 2 star meal into a 5 star experience for my wife & I. It's just a shame the food does not match the quality of your staff.

Girls behind the bar were arguably the greatest bar maids the world has ever seen. Went above and beyond, with masks!!

Usual Beefeater fayre. Casual atmosphere. Food reliable staples. Had the festive 3 course meal. Cheese fondue starter - nice and cheesy. Decent turkey dinner. Christmas pud - don't bother. Small overcooked, microwave style, chewy offering.

Excellent service by Sam . Food was out in really good time and tasted delicious. Although they are having trouble with food suppliers there were no issues with the food we pre-ordered . All the staff are friendly and will go out their way to help you out . We all had a really good time and yet again the food and service was outstanding . Profiteroles for desert and yes they were amazing !! Thank you sam Griffin ESU scout group And Scott too

We had a lovely meal . The food was delicious . Mixed grill cooked to perfection.Lauren our waitress was so friendly and bubbly making us feel so welcome.

My meal was served on an enamel baking tray! It looked and tasted bland and unappetising. Won't be going back Dreadful. Waited ages for food.

So… this is the very first time I have ever been to a Beefeater and I noticed there are a couple around Luton. The one we went to was next to the retail park called The Brache. As soon as we sat at our table we noticed one of the forks were filthy like the residue of the last person who ate with it was just left to dry out. Then we waited about fifteen minutes before we got served and the food was served after three quarters of an hour. Let me not stop there. I ordered Fish and chips it was horrible. Although the plate was hot I think the fish has just come out of the sea!!! It was cold and the batter tasted like paper. The children’s pasta was horrific!! It was bland and horrible. The vegan burger, you could basically choke on the hardness of the so called bacon. Honestly, this is the worse of the worse restaurant I have ever eaten out in and I wouldn’t even recommend it to my worst enemy!! NEVER EVER AGAIN. I know I’m not a celebrity but I would rather join those who are in the jungle right now. They’re having a better experience than I in this awful, awful restaurant. They don’t even deserve that one star and to finish it off the waitress couldn’t give me a receipt because there was no paper roll in the machine!!! You’d think that this would be one of the first things they would check before they start. Really it’s appalling and disgraceful. Never again and in today’s technology you should be aware you could be on candid camera!!!

Turkey dinner - stone cold. Sent it back and then it was as cremated! Absolutely disgusting 🤮

Travel back to the 80s. Time for Whitbread to take stock and quit.

The place we warm and clean but the meal was terrible had Christmas meal and the 3 of us were very disappointed init

Food dire, seen better presentation of food in a 10 year olds cookery class. Remember to register your car otherwise you will be fined £95 for the pleasure if visiting this 'restaurant'. Save your money and go elsewhere.

I had the chicken wings to start followed by the surf and turf combo. The wings were fine but the surf and turf combo was poor, it arrived with no king prawns drizzled in garlic and parsley, the steak was very tough and fairly tasteless. The highlight of the evening was the server - Lauren - beautiful lady inside and out who was very bubbly and always had a smile.

Really accommodating for intolerances and very friendly staff especially Claire!

Ok place for a cheaper meal. Staff were great but the food isn't always the best.

Great meal more than enough, our waiter Scott was very attentive and friendly.

Not been in there in years but it's a good family place to get a bit of dinner.

We had a lovely meal at the Beefeater. Our waitress, Milly, was fantastic – if you’re lucky enough to have her serve your table, you’re in for a great experience! The atmosphere was briefly disrupted when some of the staff began preparing for breakfast a bit noisily, but it didn’t last long, and the pleasant ambiance soon returned. I highly recommend the cheesecake, but I was a bit disappointed by the sticky toffee pudding. Thanks so much!

Last time we came in here was a few years ago I believe and it was great,sorry to say but its definitely gone downhill and worst of all....the toilets,omg they are disgusting. Food and service where ok but the place is tired and someone needs to get the toilets cleaned both Gents and Ladies,my wife said the ladies where horrendous.

Just avoid. We are here twice- evening meal and breakfast. Evening meal: wrong dish was brought out (ordered vegetarian and chicken was served), then the replacement was simply inedible it was so hard. We never complain or send food back but for the second time the food went back (not paying for something that physically couldn’t be eaten). We were offered an alternative so ordered some fried mushrooms and onion rings. Both were sopping in grease but were at least edible. The other meal was a lasagna which tasted like a discount frozen ready meal. Not impressed at all but it was edible so didn’t mention it. They did take all the other food off the bill though which was good (dare I say essential). Breakfast: everything very greasy, poor quality ingredients, poor selection of continental options and no visible options for plant based alternatives like soy/oat milk, vegan sausages etc. My partner did end up asking for vegetarian sausages which they said they could do, and would bring over in a few minutes. 25 minutes goes by, still nothing, by this point she had to leave to catch a train, having only had some beans on toast and an apple juice. Absolute joke of a place. I normally eat like a starved horse and could hardly stomach a small plate. And we still paid full price for both breakfasts TLDR: Dreadful food, poor dietary options, overpriced

Ate there this morning and was very disappointed. Buffet food was stone cold and some items looked like they had been sat there for a while (beans had a layer of sauce glazed on the top). Lipstick found on a clean mug which I handed back, no apologies from the staff. One staff member was rude when we asked to move tables and would not accommodate us wanting to move. She completely shut us down and walked off whilst I was mod sentence. As they make you pay before you sit, the staff then wash their hands of you and don’t interact at all. Not going back there!

Although there were multiple issues with the food, Rama was lovely

We had a super friendly and helpful waitress. The best service for a very long time. Her name was Sam

Okay place warm and inviting with great service. Only let down were the state of toilets all the gents floor were wet with no signs ans dangerous especially for old people and children, taps loose and overall in need of revamp. Apart from that it was okay.

Great place to go get all the family,and grandkids together.breakfast is yummy,eat as much as you can ,lovely morning.

We were both given about 15 chips. When we questioned the waitress she said there was a party of 20 or more in the bar area which weren’t catered for so everyone was getting small portions so there were enough to go around!

I've always liked the Brache. Every time I've been there the food has always been good. The service brilliant and cost reasonable.

Service was barely okay. Food pathetically basic. This was at the Beefeater close to Luton Airport.

My friends and I had a lovely lunch. Food was great, also the atmosphere. Place was clean and tidy. The food came on time and was nice and hot. Very relaxing atmosphere. Refillable drinks was excellent. It was great value for money.

Visited today for lunch. Good food and excellent service from Milly. I would recommend.

Went to the Brache beefeater for my son's 263rd month birthday. We arrived as a table of 7 walking in, me, Johnny, Jenny, Jefferey, Jacky, Jodie and Steve and were sat immediately. Steve has an allergy to eggs, fish, nuts, sesame, celery, sunlight, tap water and ginger people. The staff were extremely accommodating to Steve's allergies. Especially our server Jason who sat us as far away from the red heads as possible so Steve was safe.

Another lovely meal with great service. It was busy but didn't have to wait for our food.

Nachos were cold and the toppings were cold and not cheap. Didn’t enjoy at all. Haloumi burger was sloppy and mean with the halumi.- bearable but for the price. Not good value. Avoid unless you desperate like I was

Decent food.... Customer service was non existent

Lovely place, amazing service from Milly my daughter said she was very friendly. Claire greeted us and she was lovely to, my daughter enjoyed the colouring in.

Scott was lovely, very friendly service!

We had a lovely meal in here tinight our server milly was amazing nothing was too much trouble will definately be coming back

Disappointed at all our steaks, supposed to be well done, cooked, no pink or red, came out quite red, maybe chef calls them well done, we didn't. One was taken off the bill, but the other 3 were still half left on plates. Otherwise a pleasant lunch. Staff, very friendly.

Decent all round, Alisha was lovely.

Had a lovely meal before our holibobs! Alisha who looked after us was so smiley and super friendly! She’s a credit to have working for them. We loved her service and friendliness. Thank youu

Only downfall was waiting at least for 4min at the main door to someone to notice me and my friend. Otherwise girl with red long hair who was serving us was lovely from the time we did sit down until we made our way out. Thank you

We were attendent by Rama, she was so nice to us and she taked care in all the details at all time. The food was good, just like we ordered it. And the place was clean and the enviorement was perfect. I really recomend it.

Friendly staff, extremely slow service.

Wish I’d of gone to McDonalds instead! The portions were small for the price of the meal. Burnt salmon, ribs were not nice; very chewy, 2 very slim pieces of corn and a handful of fries ! The staff were friendly, that’s the only good thing about it.

Lovely delicious food and great service by Megan. Would definitely recommend this place!

Had a lovely meal, Milly was really friendly and very helpful. Highly recommend.

I was impressed with their service, the food is 10/10 I didn't believe I could finish all fortunately I did. There is a lady called Sam there she has everything you need to have in a customer service🥰🥰 thanks to her

Big shout out to our waitress Rama this evening! she was polite, attentive and a pleasure to chat with. Many thanks

Rama was lovely, friendly and polite, great service from her. Same can't be said for the woman in charge

Food was tastless but it was a nice atmosphere. Parking is a pain when you need to enter your registration number just for a short visit.

Food was decent for a beefeater. My server was Scott who was fantastic, couldn’t do enough. And actually asked how my food was when I wasn’t mid bite. Which is a lovely change

Had a warm welcome from the manager then really great service from the lady who served us who was called Emma H (we asked for her name so we could leave this review, she was the good). She looked after us really well and gave our nephew a bar of chocolate for his birthday. She was fun and engaging and really made our day special. We can’t afford to leave the big tip she clearly deserves so I am leaving her this review in the hope she is recognised by Beefeater as an outstanding member of the team. Thank you Emma for making us feel so Welcome at The Brache!!

We had a lovely meal at this beefeater. Our waitress Milly was nice and friendly.

Lovely and peaceful. My friend and I go early so we don’t feel rushed Milly our server was polite, attentive and friendly

lovely atmosphere, pleasant staff. tasty food. we dine here and had a family dinner. lots of laughs. the perfect place for families.

Lauren and Sam did absolutely everything they could to make tonight a good experience for me, as I have a number of allergies so dining out is often difficult. One of the best experiences I have had in a long time!

We dined here for breakfast after a night at the premier inn. The hot food buffet was empty when we arrived, and it took quite a while (25 mins) for the food to be replenished. The member of staff that brought the food out seemed very stressed and threw it on the hot plate. The food when we did get to eat was nice, but because of the delay, our children who ate cereal and pastries had finished much before us and found it difficult to wait. An hour at breakfast is a long time for small children.

We had a nice meal at the Brache yesterday! The food was good but what made it into a wonderful experience was our waitress Georgette. She was so polite and friendly, professional and very efficient! At the same time Georgette had a good sense of humour! She is a real credit to the Brache!!

Food was lovely. Great service by Scott. Very helpful. Would definitely recommend.

We were stopping at the hotel opposite. Came in for food and a drink

The breakfast deal is brilliant value especially if you have children.

Tonight we were served by Millie who was so helpful and friendly we had fish and chips twice which was delicious and a takeaway burger 🍔, we love coming to the brache as the staff are so friendly, we get great offers and this encourages us to keep going back.

Great Service by Scott food was great as well

It is attached to a premier inn on edge of Luton airport

Scott our waiter was outstanding. Attention to detail was something else, a lovely young man and nothing was too much trouble.

Food is decent and staff are friendly but the place is constantly too busy for the amount of staff on so it's generally chaos. Fine if you have time to chill but not if you are in a rush

Terrible service, recently went to celebrate my 30th we were there for 3 hours and only got one course, staff were rude and the food was awful.

Sam made our experience amazing and she is great with kids!

Molly was our service. She was cheerful, helpful and polite. Reception were also.pleasant

Came here for lunch today. We were made to feel very welcome and the staff were lovely and helpful, especially Milly who looked after us really well. We all enjoyed our food from the lunch menu, it was good quality, nice and hot, quite a good range of choices and a very good price. I will definitely be coming back, most likely in the evening time.

Lucky to still be open, most Beefeaters round here have been closed. The decor is drab. toilets dirty. But the lovely servers do their best under the circumstances. Short of cooks possibly. This beefeater used to be decorated with Vauxhall car parts, now just needs complete refurb, but that might mean closure, although this is "one of the sites making money" according to a staff member.

Very pleasant staff, and very well prepared and cooked breakfast of sausage, bacon, tomato, hash browns ,beans, eggs (scrambled & fried), mushrooms and black pudding on an 'all-you-can-eat' basis. Also includes toast, fruit, yoghurt, cereal, tea/coffee & various juices. £10.99. Good food, good value. Spoilt only by a numpty who doesn't understand about volume and headphones.

Sam was a really good waitress we got excellent service! Will be coming back very soon

We came for lunch and all the food was lovely, our server Emma K was so sweet and accommodating and the restaurant overall had a great atmosphere. thankyou!

Had a lovely evening with family. Food was nice. Our server Millie was amazing

Nice enough place. Great staff. Food is decent enough. They try hard. I will be back for the friendly service and familiar food.

We had the good fortune to get a 40% off voucher, so we went on Saturday afternoon for a nice meal. We had a rack of ribs and a ribeye. Both were excellently cook to melt in your mouth. The was served to us by Milly, who was great and very attentive. Really enjoyed our afternoon at the Brache.

This is the first time I have had to post a really bad review about the brache beefeater luton and it's not even because of staff ie milly and claire as they could not have been nicer but the chef omg he supposedly had 30yrs experience well I was thinking more like 30minutes and either he felt like he was bigger than the women because he wouldn't listen when they were saying about the complaints over food anemic sausages see-through bacon hard eggs burnt croissants and pain o chocolate and when I went and told him as a customer what I thought of his kitchen cooking skills etc he didn't like it and had a check to say about a delivery if u have so much experience things should mostly run like clock work the women staff need to be brought some flowers or chocs to of put up with him all week as I would of gone mad 😠