Cafe at Hotel ibis London Luton Airport in Luton

I wanted to give this a 1 star review but I can't. Upon check in, I fell victim to the whole "key card reader doesn't work" thing. So had to drag all my stuff back down to the bar to get a new room. Room is VERY basic. However the bed.... And sleep was my primary reason for staying.... Oh my god. The bed as a standalone is 5*. Room very very tired but not horrendous, had to go up, back down and up again to get a new room, the sink in the room didn't drain well at all, but the bed itself saves this place. 2* because £112 is ridiculous for effectively a private room in a hostel, and I don't review based on hotel star ratings, I review on price paid. If I'd paid £70 I'd be a way more content and would probably give a 4 or 5 star. Next time I'll drive in the morning though and not stay here. Also - tip - there's no official shuttle bus from the hotel, but the bus stop at the entrance to the hotel costs £1.90 to the airport just search for "Luton Bus A", only a short walk to the airport tbf but if you have a suitcase it's £1.90 well spent. You can also get this bus TO the hotel from Luton Airport Parkway, for the same cost. Also, to save the hotel management for their basic copy and paste response when they don't even attempt to include someone's name, I shall do it for them to save their manager some time to scratch his balls more - ------ Dear Guest, We sincerely apologize for any inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we are taking your feedback seriously and are committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you for bringing this to our attention. Warm regards, Ibis Team

6 hours Trying to call the reception but no one pick up... which is very bad

Perfectly located for when you have an early morning flight. The rooms are tired and in need of modernisation. The breakfast was varied and started early enough so I could eat before my flight. Overall, it’s good enough for a one night stay and I’d stay there again.

Tiny outdated rooms. Cheap and convenient though. Fine if all you want is to sleep and get to the airport early.

After landing at Luton airport, I found an ATM to withdraw local currency. I warn all travelers trying to use the ATM at Luton Airport at Baggage Reclaim Wall NOT TO USE IT! The ATM is owned by GANGEGROUP which rather to charge a reasonable rate of exchange, as all ATMs worldwide do, this operator makes an unreasonable mark-up. Since no receipt was awailable, I discovered the robbery only after return and checking my bank statement. This operator charges a mark-up of more than 30% on the official rathe of exchang USD to British Pound.

A clean, simple, great hotel 10 minutes walk from the airport terminal! With special thanks to staff member Desmond, who fixed a booking problem without any drama. Great Team, Great Hotel! 👍

Good location, and decent enough breakfast. Rooms are designed for midgets, no air conditioning control - either too hot or too cold

Very delicious English breakfast.

For early flights, this is a great place.

Very friendly staff. Ceiling not clean in room. Usually excellent. Very average this time.

An exceptional service with a genuine human touch—helped me through a missed flight and provided much-needed comfort. Highly recommended.

More bar staff is needed for a busy hotel like this; one person is not enough for hundreds of hungry diners. Rooms could do with a touch of paint, but otherwise, okay.

This hotel saved us from a sleepless night! There was a choice: either sit all night at Luton Airport, where there was NO way to lie down AT ALL, or pay £99 for three and get a small room with lovely beds and a bathroom with hot water. We had a great night's sleep and that's the most important thing!)) At the reception they kindly provided us with a charger for our phone. 🤩

Cannot fault the location, 10min walk to the airport and you can leave your car here parked for the duration. Note parking fills fast. Its £13 for each night of your stay and then £22 a night if you're not a guest. All can be paid at the reception when you arrive. We did this and saved us moving the car. Prices were actually comparable to airport parking. The hotel has definitely had an upgrade since I stayed a few years ago and though we didn't use any facilities in reception, it looked good. The rooms were a good size. Bathrooms a little odd as it looks like a portacabin type bathroom had been slotted in so there was a step up into it from the room, but not bad. All in all good location and great for a night or two at the airport. Staff were lovely too and very helpful. Very quiet despite being so close to the runway and great value too for london.

Convenient location, close to the airport. Room comfy with good-sized bed. Unfortunately parking is not big enough, you can not book it in advance.

Had booked into this hotel to stay before flying early the next morning. We had a bit of a wait to check in upon our arrival and were finally given room keys at about 2330hrs. Got to the room only to find a man already in it. Needless to say we woke him up as we opened the door and both us and him were equally startled! Informed staff that our room was already occupied and they were not at all bothered, stating this happens commonly due to a new computer system. Didn’t give us much peace of mind as we went to sleep that someone wasn’t about to barge into the room.

Okay for one night... Cold rooms and prison-like look of the hotel drag the rating down. Also, oily water??? Makes showering very uncomfortable!

Booked this trip as knew I would arrive in the early hours. I turned up and wasted 30 minutes or more trying to get into a room only to be told that many of the rooms aren’t accessible as the card reader doesn’t work. I wondered why they would give these rooms to people if they knew this. Then given a room that wasn’t what I paid for. I had no choice as it was early morning so couldn’t go elsewhere. Overall beside the poor service the hotel hasn’t been shown any love in a long time . It’s dirty and tired. Even the towels are dirty that I was given. There are many other hotels close to the airport so best to avoid this one.

Best hotel I have stayed at so far! Located right next to Luton Airport, Ibis is a great place to stay until your next flight! There is so much to unpack here. Let’s start with the rooms. It is nice and quiet in the rooms, but I need to talk about the beds. The beds are some of the best beds out there. The mattress is so comfortable (it’s made specially for Ibis, which is cool), while the pillows are that soft, that they can be compared to a marshmallow (imagine sleeping on a big marshmallow on a pillow… 🥰🥰). Enough dreaming, let’s continue this review! Now, I need to talk about the staff. The staff are really kind and are some of the nicest people I ever met. They work so hard at their job, and they do it great. In fact, they deserve a raise. The service here is 2000/10 (not an over exaggeration). One last thing, the hotel itself is really chill. When you wait for your taxi to take you to the airport, there is a lounge you can chill on. They have everything. USB sockets for charging your phone (even wireless charging)? Check ✅. Comfy chairs? Check ✅. Delicious food and drinks? Check ✅. 24/7 service? Check x2 ✅✅. They even have a professional pool table (I’m not lying) so you can sort out life long rivalries over a game of pool while waiting for your flight. Pretty cool, right? Overall, this hotel is in my top 5 of the best hotels ever. I don’t need to say anymore. Just come here and see for yourself! If you want more reviews talking about hospitality (hotels) and food, make sure to follow TheWanderingChicken. He’ll be happy.

Great option hotel for flying out of Luton for a low cost stay

My evaluation is based on the type and reason for choosing the structure. I was looking for a place near the airport with a clean room and breakfast. It met my expectations. 10 minute walk, cozy room, good price and breakfast still quite varied. As a base for 1 night it's more than fine

Great location by the Luton airport. The guest room is clean and spacious. The front desk staff is friendly and helpful. The check-in and check-out process is very easy. Great experience 👍

Absolutely shockingly bad breakfast. Probably the worst I've had.

Reception promised to make a refund because I did reservation on wrong day and said to pay again. When I tried to refund through hotels.com, they told me that ibis London Luton Airport hotel refused a request. Absolutely disgusting experience.

The rooms are small, the air conditioner is broken. I lost my key in the room, but when I tried to contact the hotel again, no one responded. I contacted by email and phone at least 20 times in three days, no response. Highly not recommended

Good for a one night stay. Small room. Comfortable bed. We were close to the lift and didn't hear a thing. 13 mins walk with cases to the terminal. There are buses throughout the night from outside the Holiday Inn next door. Only had cheesecake downstairs on the table and chairs near reception, which didn't taste very nice

Couldn't fault it,spotless room friendly staff excellent location bus stop 50 yards from hotel to airport or 10 min walk extremely quiet too

Perfect location as only 10 mins from Luton airport by foot and staff are lovely. Only issue is that the rooms are VERY run down. Have stayed here twice in the last year and still the same. Paint peeling, dirty looking. It's a place to rest before or after a trip but wouldn't want to stay longer than a night.

Great for your early flights, but the bar in my opinion is a bit overpriced

Nice staff cheap & cheerful place

Obviously this is an airport hotel so is purely for convenience, but even for an Ibis this basic. (And I choose this normal ibis over the ibis budget!) Room quite compact two people moving around the room have to coordinated movement, the bathroom is equipped but our shower did not work properly. The tap that turns it from the bath tap into the shower leaks so the pressure of the shower is non existent. The 2 plugs in the room do not work properly, almost shorting so devices keep turning off. Only one very thin pillow per person Staff very friendly and a convenient little bar / snack count Frequent bus to the airport with times at all hours. It is still value for money but some bare essentials need to be looked at.

Ibis London Luton Airport, could be the ideal choice for travelers, if only it delivered on its promise to give you ‘a cosy room with all amenities you will need for a comfortable stay and a stylish welcome’. Unfortunately, the reality did not match this polished image. The room I stayed in was a far cry from the bright, clean, modern spaces depicted online. Instead of stylish wooden floors and cosy finishes, I encountered worn and dirty carpets, mismatched paintwork, neglected ceilings and a few damaged fixtures. At £70, Ibis Luton is definitely cheaper than competitors like Holiday Inn and The Courtyard by Marriott. Its price point, coupled with its proximity to the airport—it is the second-closest hotel to the terminal—are undeniable advantages. Its strongest asset by far is its staff. Both the front desk and bar teams provided efficient, professional, and genuinely welcoming service, making every effort to elevate my experience. Despite these positives, Ibis Luton failed to live up to its self-proclaimed standards. The advertised promise of comfort and style feels unfulfilled, leaving the property struggling to justify its three-star rating.

It's in a great position for the airport. The rooms are clean and comfortable, and we had lots of choices for breakfast.

The strong point is that it is close to the airport. I am very dissatisfied with the cold in the room, with the extraordinary cold in the bathroom. The air conditioner has been working since this morning and now it is evening and I can say that it is warm. Only now. In the room. In the bathroom has a fridge. The bed is comfortable, it's clean, but the cold is unpleasant. It's hot in the reception, even though the door opens all the time.

The high costs only seem to be justified due to the location. The room heating wouldn't change even if the thermostats were adjusted. Same with the showers. The water temperature was constant and turning the knobs didn't help. The towels didn't seem clean. There was no food in the restaurant at 11 PM. Parking was paid which the booking websites didn't mention.

The hotel has an acceptable price even if you book a few days in advance compared to the competition. The rooms were clean, simple and had basically everything one needs for an early morning flight or arriving from an overnight flight. The bathroom deserves renovation.

Dirty mattress and bed frame was dusty with some white powder all over it, looked to me like a bedbugs killer powder. Shower tap not working, only bath tap was working. Ground floor room 118.

Good service and reasonable prices.

Great service and close to the airport. Unfortunatly the room wasn't the greatest as the tile in the bathroom was completely loose and the shower stayed very lukewarm/cold, but it was clean and fine to sleep in. Loved the tea in the room.

An ideal location for a night 10 minutes from the airport, very good price-quality ratio

Basic but comfortable room decent size bathroom.tea and coffee facilities.walking distance to airport

Very close to Luton Airport, 10-15 minute walk. Had an early flight so it was perfect to sleep this close to the airport and just wake up in the morning and arrive after a short walk.

If you like to walk, then you will like the location. We had to do an overnight and stayed here. It’s a 15 minute walk from the Luton Airport. The path is lighted up and easy to do at any time of the day. However, if you are carrying lots of luggage, the walk can be terrible. A taxi from the airport to the hotel is 20 pounds and the hotel does not offer shuttle which is odd for an airport hotel. Staff at the hotel were welcoming and check-in was easy. The hotel is outdated with old rugs and lighting. The room is mini. Like when I walked in, I felt I was in a Barbie doll house but without the colors. Super small with two super small beds stuck together in a space that you can barely move. For an overnight I would do it again since the price was low but for an extended stay it would be a terrible idea. Also, if you are a light sleeper just be aware that you hear many airplanes ✈️

Very delicious breakfast. The rooms are clean and the staff is smiling

The hotel is about 10 mins walk away from airport. The rooms are like boxes with small uncomfortable beds and not very nice bedding.The towels were worn and had holes in. The bathroom was clean but shower was very dated and basic. We only stayed a few hours to get a little sleep after out journey but that was enough.

A place to sleep and convenient.

Basic and breakfast too expensive, staff seemed bored and are very unhelpful

Decent hotel, and location but probably avoid breakfast!

Room was clean but decor in the room and corridors is looking very tired. Breakfast was great but a very small plate provided! Reception and breakfast room were clean and tidy, very modern decor. The staff on check out were very friendly and helpful.

Hotel is well located food was OK restaurant staff seemed a little distance although attentive and happy once you gained their attention . The room was very basic and not as good from memory as my previous visit. However the room done as was required Would possibly look at alternatives in the future

I arrived after a delayed flight in early hours of the morning, the reception staff were not very helpful of welcoming. The room was very small, opening the door I was barely able to enter the room with my case!. The room was in my opinion tired with a bath room that was functionable but the shower arrangements were very basic. This was a one night stay and given the choice of hotels in the area, this regretably would not be my first choice should I return

The organization was absolutely terrible. My experience started with a mistake during check-in, which resulted in other guests being assigned to my room. At 3 AM, they entered my room while I was already asleep, which was both shocking and unsettling. After spending the next day out, I returned to my room late at night, only to discover that all of my belongings were missing. Since it was already midnight, the cleaning staff had left, and the reception couldn’t help because they couldn’t find my items. I had a flight at 7 AM the next morning, and with the cleaning team not returning until 6:30 AM, there was no way to resolve the issue in time. As a result, I lost all of my belongings. This level of disorganization and lack of accountability is completely unacceptable!

Can't say enough good things, excellent

Don't book! Hotel old, dirty and not fit for purpose. Spend more. Housekeeping came in the room while we were in bed, way before the check out time.

10 to 15 minute walk to the terminal, quiet enough hotel that is fairly clean however, the toilet needed to be pushed 4 or 5 times to get ot to flush and if the person above needs to use the toilet you will basically hear it

Hotel quite outdated, bed was too close to the door. There was not enough pressure in the shower and the tub is slippery

Room was basic but had everything we needed and the staff were friendly.

Very friendly and helpful reception

Everything was perfect, the breakfast was delicious, the rooms were good. I recommend this hotel.

Very good for layover connecting flights

Firstly I have raised a complaint with you, which you still have not got back to me on. Secondly the hotel was more like a prison than hotel, it is completely overpriced and I have been massively ripped off. Secondly, do not book the stay with parking, they suggest online that it is for the entirety of your stay however it is just for 2 nights. I was forced to pay and additional £132 when I arrived - it would have been cheaper to just pay the fine. Do not book.

Very clean room and very good service from reception. Couldn't have been more helpfull

Convenient hotel 10 minutes walk from the airport. Like many hotels near the airport, there are a lot of people there and the rooms can be noisy.

Convenient hotel near Luton Airport, however needs upgrading. Also, it needs to improve anti-aircraft noise for the guest to have sound and uninterrupted sleep against the airport noise. Remote control of TV and the card lock is not functioning properly.

Very clean and comfortable with good quality bathroom facilities.

Hotel is clean, beds comfortable. Staff friendly and helpful. Location really good if you need to stay overnight for your flight.

Perfect for a stopover in Luton. 5 min walk to airport, 10 min walk to Luton Parkway train station. 10 mins from central Luton by bus. Pleasant staff. Room ok.

Good room for 1 night stay. Very close to the airport. No toothpaste 😭

We found 2 bedbugs in our room and left immediately. Took a while to get sorted, but it did in the end.

It's not bad, it's well located, close to the airport, about 10 minutes. The guy at the reception was friendly. The room was not bad, the big drawback I have is that the toilet didn't drain, it was broken. Otherwise good

Nice and close to the airport. Rooms are not big but clean, bathroom has some space but my room only had a bath so it can be slippery. Staff is friendly and helpful. Food they serve is simple and oke.

As an airport hotel, great ontop of the airport, room quiet, clean and facilities adequate when stopping over for a flight

Very easy to get to the airport at 3am. Bus right outside. The windows were magic though as barely heard any planes! Was as quiet as hearing them from your garden! Food was really good too and reasonably priced

Great location for the airport, they don't include the parking charge so be ready to add that to your costs. The rooms are small but fine, soundproofing is very good so no being woken by road or plane sounds.

Basic clean and comfortable hotel. We used it to catch an early morning flight as it's only a short walk to the terminal. No frills but does the job.

This hotel has a really great location, it's right near the Luton airport, so if you have an early flight out, this is a great option. However, it is quite outdated and not super clean. The restaurant menu is not super healthy, but that's fine. Staff is very friendly. Overall, it's passable for one night.

room was comfortable but there was a constant loud humming noise all night, so i couldnt sleep. i checked in at midnight and had an early morning flight, so just needed somewhere to sleep close to airport. location is good, but as arrived at midnight i got in a taxi and cost £18! was only a 10 minute walk back to airport in the morning.

Unremarkable room. 20 minute walk to terminal - no hotel shuttle bus. Easy to find. On the whole, it is convenient for both early departure and late arrival.

Great hotel, comfortable beds. Very quiet. When the window is closed you don't hear anything. Waterproof with tea and coffee is in the room

Very close to the airport, short walk away. Nice staff at reception as well as the people I saw in the corridors. Room has everything you need, shampoo, iron, hair dryer. My only issue is that the TV was capped at volume 12 and couldn't go any higher.

Stayed for one night. Location is ideal. Walking distance to airport. Bed was uncomfortable and one pillow each. Requested another 2 via what's app but was informed that the hotel was fully booked so there weren't any. Food and drink great in restaurant Staff very friendly

Great location within easy walking distance of Luton airport. Room was comfy if a bit smaller than similarly priced hotels. Dark charcoal walls and decor in the entry and restaurant is a bit odd and makes the place feel a bit seedy, but it's reasonably good value and breakfast was okay.

Excellent hotel for layovers. A bit expensive though.

When I arrived at the hotel I requested a quiet room as I am not a good sleeper and the girl at reception picked one at the end of a corridor which was perfect! All the members of staff I interacted with were very friendly, polite, and helpful. The only downside for me was the menu at the restaurant: I had intended on eating there but nothing really appealed so I ended up walking to the terminal to get some food.

Ideally located 10 minutes walk from the airport. Spacious, comfortable, renovated and well soundproofed room. I recommend 100%

Thanks to the IBIS team for helping me when a serious illness diagnosis forced a change in my travel plans. I very much appreciated the compassion and understanding shown. Thank you and I will most certainly be staying with you again.

Very busy hotel, upon arrival the reception was part of the bar so was noisy. Lots of tables overflowing with dirty glasses and plates. The man at reception was not the most welcoming. He was suspicious of us as our boss had booked our room and wasn't present at the time of check-in. We gave the full address, name, and booking reference but still had to show photo ID before he would check us in. Didn't ask if we had come in a car, so when we eventually got our room key and turned the corner towards the lifts, we saw a sign about registering the car details. I went back and was met with a long queue, which was really annoying. £26 parking fee for 2 nights! Can't fault the room. It was clean and tidy and had a comfortable bed. Went back down to reception a bit later to get some extra tea bags and milk. I asked for 8 small milk sachets and was told, 'I only have 4,' placed them on the counter, no ' so sorry I only have these.4 left'. It was like those I'd what I have, that's it attitude. Not the friendliest vibe from the hotel, busy noisy and not great. Disappointed.

Great option for an overnight layover. About 10-12 minutes away from the airport, the room was very quiet, with a comfy big bed, and everything was clean and tidy. Towels, shampoo, body wash, kettle, tea, coffee, TV - all you might need is there. The staff is very friendly and helpful :)

Absolute embarrassment. The public areas are filthy, the way the bar staff treated us and other customers was disgusting, not even looking at you when servings you, slamming the card machine down after ordering without telling you the cost. We are all well travelled, polite decent people, who do not deserve to be treated with such contempt. Disgraceful, filthy and without doubt the worst service I have ever experienced in a hotel.

If you need to stay close to the airport this place is perfect. Breakfast was a buffet with lots of food choice. The hotel has a little gym which was useful. Staff very friendly and beds were very comfortable.

It's OK though 👌 good place to easy park,and walk to airport if needed, plus nice good coffe there too, service good 👍,just needs refurbishment

Tired hotel which could be cleaner. Well located if you’re flying from Europe’s worst airport.

Rooms could use a facelift but the staff are great and location for the airport perfect

Stayed many times polite friendly helpful staff reasonably priced all good would highly recommend.

Perfectly decent for the money especially. Room’s are small and basic, but service is good and hotel is clean and at 10mins walk to the terminal it’s very convenient.

Excellent location to stay at if you have an early flight from Luton. Walking distance from the airport (about 7mins or so). Very clean rooms and helpful staff. Was able to check in at 11pm with no issues what so ever. Surprisingly quiet at night despite being so close to the airport. One thing to keep in mind, it's a cashless hotel so everything has to be paid for by card.

Very disappointing stay. Unrenovated hotel, no recognition of the status (no drink voucher given at check-in), very insufficient sockets in the room, and very poorly placed (only one socket available without having to unplug the telephone from the room). Very very basic room. Correct cleanliness, nothing more. Extremely bad WiFi. For the price and for an Ibis, it is very disappointing.

I was visiting a friend on her way out of the UK. The reception and the bar service made all the experience more delightful for us. Thank you, Adriana

Nightmare of hotel. Dirty, old.

Very value for money for a airport hotel