The Old Moat House in Luton

As a party of 6, we had a lovely meal and a warm welcome from the staff. One of our party was very old and on occasion came across rude. Your member of staff called” Chloe ” was amazing with her. Chloe was helpful and always pleasant. We will definitely be returning. A*

Very friendly staff, fabulous management. Chefs could do with putting a smile on their faces ;)

Had the new Hot Honey pizza. Was very tasty and perfectly made. 10/10 would recommend. Carvery was also as good as it has always been, can't fault it. Will be returning.

Best value for money you'll find. Food always reliable whether breakfast, carvery or Christmas lunch. Staff friendly and helpful, have been coming here for years and have never been disappointed.

Lovely place for a very scrumptious Sunday roast. Perfect for a family meal. The staff are all welcoming and friendly, get yourself down there!

I have been going regular for brekkie over the last month ,carvery on a Sunday and some mid week meals....can't fault it .the staff are always obliging, friendly. it's great to see the fire 🔥 roaring this time of year in 1976 The Moat House was my local owned by Bill Creasy,he ran a great ship....I have held my 18th 21st and 60th birthdays at The Old Moat House. obviously places change,but I love the way it is now.well done all the staff.

As a coeliac it can be a nightmare eating out but the team made so much effort to ensure my carvery was gluten free. They made me separate veg and gravy and took all precautions. Thanks to Cora the Chef ensuring I had a great meal!

Had great time for my mom,s 80th birthday

Lovely lunch where two courses for 11.99 each were very nice with burger in bun with potato tots were served ( like mini potato croquets) part of a changed menu. They were moreish and possibly will be very popular. We haven't eaten there for many years due to 4 or 5 moves . We ate there. for our 44wedding anniversary meal , but will eat more often now. Thank you Charlotte for making all of it possible .we won't leave it so long next time. Del and Sandi x

Food was delicious. Staff was friendly.

Great service and the bar man was professional think he was Rob The food was great and the fire was cosy Happy to return again some time

Old Luton pub, it is a bit tired now, needs upgrading. Probably got a preservation order on it. Probably best in the summer time. Food was fine.

Carvery was good but some vegetables poor.

Excellent service from well trained staff

Excellent service from well-trained staff.

Great service great food fabulous team and management and food reasonably priced Friendly and welcoming g wkrb a lovely fire to greeting you know your way in

Amazing restaurant! Chloe and Austin were especially helpful and friendly at the bar and I experienced great service on the carvery deck from Leon!

Great staff and the roast is amazing. Very tasty and plenty meat given. Shame about the look of the place. Very tatty and could do with a tidy up. And get the bridge fixed.

I held a stag party murder mystery evening for my brother and his friends and the venue was perfect! The buffet was on time, hot, well presented the staff were helpful and really made the evening exceptional! Honestly everyone had an amazing time due to the manager and staff being so quick and on point all evening for any needs.

Amazing customer service experience, thanks to Austin and cora,

The food is hot and cooked to perfection. Staff are always friendly and helpful

I come here on a regular bases as the vibe is so chill and the food is fantastic. The staff go above and beyond for there customers especially a lady (Cora ) she was an absolute gem when we came this Sunday and there wasn’t any tables available but she shifted what should could round so we could still seat and eat .. thank you Cora you made my Sunday. Highly recommended

Great place with good food and lovely staff. Everything was cooked to perfection and we really enjoyed our time at the moat house.

Lovely hot buffet breakfast. All you can ear for a very reasonable price, no l I mit to how much you can have. Fabulous staff, very friendly and helpful for new comers to their business.

Best pub food Ever! Cooked very well I had the crispy bbq chicken burger, served by Austin

Come here every Saturday for breakfast with the family. Being able to choose what you want from the breakfast items is so handy.....especially with fussy kids! Cora and the team make us feel so welcome, with a smile and a bit of a chat to see how we are. We make an event of it, bringing family games to keep us entertained.....and the staff sometimes join in too for the odd trivia question! Often visit for the Carvery, which is also great. Keep up the welcoming atmosphere guys!

Purchased 4 carvery's on too good to go. Travelled 20 mins each way to collect it. My collection time was 21.00 - 21.30 and I arrived at 21.05 to be told that my order has been cancelled and they have thrown all the food away as cleaning the kitchen. A complete was of time and u professional.

Had a lovely lunch, was looked after attentively by Cora, would definitely recommend

The manager was amazing she was very kind and managed to find somewhere to sit as the 3 of us hadn't booked a table as it was a last minute decision. The staff were super but the manager who was incredibly busy all the time was a very good example.

Its old and knackered and needs repairing beyond its capabilities but the food is always fresh, on point and replenished often. Its carvery is its famous dish and the meat is the softest, tastiest around. Toby carvery would be ashamed if they visited and found how well they do their carvery here. Staff are lovely too and know all their locals. Great place for the family to come. You can feed the ducks outside in the moat too.

Great staff very helpful , friendly. Food was delicious as usual. Plenty of different dishes to choose from . Definitely be visiting again.

Great food, enthusiastic staff members who were all happy to help me and my family. Had a lovely time.

Very delightful. Wonderful place

The pizza was banging!!! Sound guy with same name made me a pepperoni pizza with jalapenos on it…Beautiful had a great chat, great chef😍🔥🔥🔥🔥🔥 What a visit!

Really good food at such a great price. The staff are very friendly

Great experience lovely staff and amazing food

Lovely building, moat going round with some big koi in there. Roaring fire as you enter and friendly staff waiting to help you. Greeted as we came in and shown to a table. Lovely lady who helped us and explained what we need to do. Thank you for a wonderful evening

Lovely building, fantastic food and great staff. Cora is really lovey and very friendly. Would defo recommend to all for a lovely meal and catch up with friends

Great food and the Stella was tasty!

Luna is a up and coming chef and I wish her all the best in the future and her food is great

Been in the old moat house a good few times service is good management is good and food is nice and not too expensive I recommend the old moat house

Un professional staff really rude with people's

Horrible place, damp smell and the food was awful. Only had the breakfast, all the food was luke warm at best, some of it cold, I won't be coming back.

Am looking for part time Job In Luton. Am student am always free from Thursday to Sunday. Am also free for night Job. Thanks

Stood waiting at the food counter no staff there to serve for a good 5 mins.

We went to the moathouse on Saturday lunchtime, I had booked a table for 7 people. On arrival we waited to be seated to be shouted at from the barman behind the bar to find a table no niceties just a shout. We ordered the food via the app- very odd that you can add a tip for the staff before you receive any kind of service from staff of which there was very VERY little interaction or interest from the staff in what they were doing. Drinks were delivered with a grunt, from the lady. 7 meals in total 2 came out followed by a 10 minutes wait for a pizza for my children. At this point the other 3 of us went to get our carvery. The pub was near empty and I can totally understand why. Carvery was ok uncooked veggies( rock hard cauliflower), scampi ok and veggie option of scampi rather rubbish with bread you could have used to soul your shoe it was that stale and hard. Glad we did not bother with a tip online as there was no service worth tipping.

Tara’s service was great, lovely folk Didn’t eat myself but food I saw from other patrons - I looked really good!

Booked online when arrived the lady on reception couldn't find my booking when I checked I booked the wrong date, she was very helpful and managed to fit us in, we had carvery, it was delicious all the staff was very polite, definitely will be booking again, this place is 10 times more better than toby.

Plenty of parking, nice welcome and excellent food at the carvery. My wife is gluten intollerant (we let them know when booking) so the chef had made some gluten-free gravy for her. It was too thick and very powdery but no problem, they were happy to make it again and it was lovely. Staff were very friendly, attentive, and accommodating. Overall, it was a lovely evening out, which we will be repeating soon and are very happy to highly recommend. 😀

Food was cold and stale potatoes were rock solid mash was tough and lumpy like it had been in a pot for days and beef was as dry as could be I can not say one good thing about the food it was honestly awful and the worst roast I have ordered.

Roast potatoes were very hard the last couple of times we have visited. The carvery food was not particularly hot. Just warm. Fish and chips looked good,

Enormous portions, food was amazing. From staff I expected more - for example, how to get food 😅

Pretty average but not a bad option

A historic 14th century medieval moat house,now in use as a pub and restaurant.

Several days ago I arrived to collect my too good to go bag (I had booked 3 bags) and was told that the restaurant had no food left. I took time and drove to the restaurant so would have liked some advance notice (at least an hour before collection time) as I left the restaurant empty handed. I also have nothing to eat for dinner now. I wasn’t offered any gesture of good will as a compensation for my time and the inconvenience and would appreciate if the restaurant could get in touch with me to set this right. I appreciate it’s a very busy working environment so it’s understandable and I don’t want any individual staff to be reprimanded for this, but hope that the restaurant can make some improvements to avoid this happening in the future. Also when I returned several days later to collect a roast carvery bag, it had sausages instead of actual carved meat which was disappointing. In a carvery I would expect to get carved turkey, beef or pork, rather than sausages. Thank you

The food is good, nice carvery but the thing is, flys!! They don't or can't protect the meat from flys!! It's very quiet and chilled in there but it's just a bit boring, no music and it's very dull in there

It’s such a shame as a nice clean place, some of the staff could do with clean uniforms. Felt sorry for the poor chef out front, seems to be run ragged as other staff no properly trained. Young lad trying to fill in couldn’t cut meat so big queue formed, chef returned to speed things up, but all veg dishes were either empty or dried up, not a Yorkshire in sight. Roast potatoes were like bullets, I’m sure if you threw it at someone it would have knocked them out, rest was just a mess of dried up food. Ordered desserts, waited absolutely ages, had to ask man we paid as to where they were, not sure who was to blame as it could have been that he didn’t order them. Place inside was clean and tidy, but outside needs a good tidy up, certainly not inviting for drive past diners. Only good thing was how they reacted to an older couple who where out to dinner, they were very helpful and on the ball with carrying his plates etc due to age and disability. Such a shame to let it demise due to lack of leadership and input. More staff needed to help carvery chef as this is what draws people in

Food was brilliant although the lady cutting the meat couldn't cut a decent slither with acrylic nails. Desert was lovely although run out of profiter rolls but extra brownies instead. Loud atmosphere with screaming children. But food was lovely. Also ladies bathroom was not up to scratch. Table service was lovely. Friendly staff!

Absolutely fabulous dinner haven't been since before covid times Lovely roast dinner Very clean and staff great.

Quite a often i visiting the moat house and they ran out of beef on this Sunday carvery and not the first time plus no idea why vegetables have to run out instead of someone keeping a eye out before they need to be replenished,so customers left waiting.

The service is Brilliant and the foods banging

I’ve been going here ever since I was a young little rat and I have to say that everytime I come here with family I have a pleasant time. My favourite part was looking at the big fishes in the water while standing in the bridge , however it’s been blocked off and the water has turned a a lifeless murky green. One warning though. Don’t come to breakfast. Could just be the one time I went but one time they had no eggs ? That’s what makes the breakfast? Was a little disappointed . The carvery is absolutely lovely though I have nothing bad to say about it . They sometimes lack on popular food choices like pizzas and burgers but it’s a good cozy pub to go to with family or with your mates .The pizza is the best though 10/10 reccomend i dont know what they put in there 👍🏼

This pub what an amazing venue the look of the place is so nice and rustic. Now for why it's a 2 star ordered 4 carverys a sharing combo and a pasta dish with mash potatoes. Now on the menu it's says with the ultimate combo wash down with a cold beer sounds lovely . Once the food was ordered I was asked would I like a drink I wanted to change the cold beer for a Guiness to then get a look from the barmaid of almost disgust to think that my meal would cone with a drink again wash down with beer the only thing I seen on the menu that had this what she said was a suggestion but no other suggestions on the menu. Got the Guinness was the best part of the meal. The meat from the carvery was dry, tough and full of grizzle the mash was lumpy and by most not able to be eaten. Orderd a Pepsi that was so sugary when i went to ask for another drink was given a look as much as how dare i. When my ultimate combo did cone is was missing the nachos with was then added the girl serving at the tables was very accommodating with the food.as it turned out I got a toothache and was unable to eat so bought it hone with with me to only discover today that 2 of the chicken wings still had feathers on them (not to appetising.) Before leaving bought a drink and another Guinness as it was so good maybe the best I have tasted out side of ireland so there's a positive and the reason for 1 of the stars the lady at the bar rang up my drinks and said £9 something not sure but it didn't come up on the machine fie me to rap my card when she came back from getting my Guinness I told her this so she rang it up again and this time it came up to £11.15 didn't even question it as had enough by this point. Also heard the first var msid talking about some obe was complaining the Pepsi was to sweet obviously aimed at me not great customer service. Maybe this needs working on. Over all the building is amazing improvement on the food needed and 100% with the staff this place has so much potential it's a same it is the way it was when I visited. Looking forward to the response

Great food and atmosphere for a busy Sunday!!!!

When you order from too good to go, promised that they can make it vegan for you (and you (me) called up twice to make sure and they send me home with a tub of vegetables. What a piss take.

Rob was really helpful at the bar and served us really quickly and efficiently. He advised us how to help ourselves at the buffet breakfast and the tea section Fabulous service

Food was decent. On arrival there was dirty plates l, had to wait 2 minutes for a clean one. Waffles were hard but other than that the food was nice

Warm, Friendly and joy filled vibes! They put a smile on our faces even our kids when they are down everyone has a laugh! The food is really scrummy! The chefs know there stuff when it comes to food

Fantastic!!!Great service again and again Cora was amazing and so friendly, always had a smile

First walked in was made to feel welcome by amazing waitress corra, was given very good knowledge regarding food and drink on menu by her, it did not disappoint, overall brilliant service 😀 thank you.

The food was good with fresh vegetables and tender meat, the staff polite and courteous. The interior was clean and tidy. The atmosphere was very quiet, due to I believe the Bedford river festival and glorious weather that stole the day. It was lovely to see the beautiful carp swimming in the moat would definitely return when I visit family again.

My Wife and I had a lovely meal here a few weeks ago. I enjoyed the carvery along with a nice dessert. The service was great and quick. Staff very friendly. Drink prices quite reasonable too.

When I visited from Ireland myself and the family had a lovely meal. Lovely staff and great food at a affordable price.Highly recommend.

Great place for all you can eat breakfast, good prices, the food is always cooked very well and being replenished regularly

All service is contactless, buffet carving table.

2nd time we've been, pleasant and got the small room to ourselves .. nice idea to bring a QR code for the review when bringing deserts.

We are the Tuesday Ladies that attended every week without fail (4 of us) - for tea toast and a catch-up. The service is impeccable and we love the location and there are ample parking spaces. Every week is a delight

Food was delicious. Staff were extremely friendly and happy to help! The most house was clean and well stocked on all the cutlery, sauces and gravies etc!

Good value, no frills place to eat a quick and fresh meal

If you love home cooked roast dinner that's a decent price, then this is the place to come. Three big joints of meat carved in front of you, with a choice of veg and potatoes; take as much or as little as you want. They also hand throw pizzas, but don't order them if you're really hungry, as they take a while to cook properly. The building is lovely tho the thatch could do with a little love, and the moat does need dredging, cleaning and flowing water to finish the look and bring wildlife back; possible community project?

Carvery was awful Place was dark dingy and very Smokey from pizza station

Went today (Sunday 9th June) Was served by a lovely member of staff great customer service and was ever so polite and had a lovely smile. Breakfast was tasty and atmosphere was nice Thank you to the lovely girl who served me and my friend

Lovely food and great value for money . Friendly staff and relaxed atmosphere. Lutons best roast by far !

Arrived at 20:15 when the closing time for food is 21:00 was told food was closed. If this is the case update your website and don’t waste customers time

Foods options are standard across the chain, but it took 50 minutes for our meals, which were basically pizza and mac n cheese. Right at the start of lunchtime.

When we first got there, we didn't get anyone to welcome us. We stood by the door for a few minutes then we heard someone say go in and sit anywhere you like. We got in sat down and noone came to see if we needed any help. My husband ended up getting to go check at the bar if we could place our orders. Our food finally came after waiting for some time. Unfortunately they didn't bring a plate for my daughter. She started eating off my plate as she was very hungry. We tried looking to see if there was a waitress who could assist us, the one that was closeby didn't even bother to look our way. Eventually we finally got another waitress to help and told her about my daughter's food and we were told the chef didn't read the order well. Also we weren't given or offered any sauces to go with our food (we ordered burgers and chips), I had to ask the waitress for some. The burgers were very dry, I needed juice to help me swallow them. My daughter's food came but her chips were undercooked and her nuggets were dry too. We ended up just forcing ourselves to eat the food as we were very hungry. We head back home afterwards with our desert. It was my first time here and have been longing to go out. I don't know if Groupon clients are treated differently from full paying clients? It was just the worst service overall, I don't think I'll ever come back or recommend this place to anyone.

Great pub with character,lovely staff all being really helpful ,outside could be a bit more cleaner as it was a lovely sunny day and we would prefer to eat outside,but overall I was really impressed.

Needs a facelift, but still a fun experience.

The food is amazing hence why we return - the service is icy and hospitality is poor depending on the customer - can’t help think if it’s coz I’m a person of colour I am spoken to with little recognition and unwelcomed despite being a regular but with the Caucasian folk the staff are very friendly- shame in todays day and age! Still can rise above it as me and family enjoy the food which is what we go for!

Furniture is a bit shabby but other than that great meal

Cora and Tara are a credit to the pub they went above and beyond to help with any queries, I had an amazing carvery food was fresh and plentiful I will return very soon

Fast friendly service from all the team. Cora extremely warm and welcoming.

Lovely atmosphere perfect food outstanding service from Tara at bar and Charlotte who served our food . Charlotte was happy helpful and service with a smile . Would recommend this restaurant

Very friendly bar staff so helpful also chief doing carvery nice chatting to customers 4 out 5

The food was lovely. Was served our carvery by a very lovely gentleman called Lewis. He was very pleasant and friendly. Made us feel very welcome.

Absolutely love this place. Diamond in the rough in Luton. Some people think busy is bad but I'm not the same . Great carvery great pizza . Loads of staff . Huge carpark.

Take no notice of the pictures on their web site this is not representive the actual place itself. At first glance on the webiste it looks like a quaint well kept almost immaculate thatched village country pub....THAT.... it is not ! The Old Moat House is situated in the middle of a housing estate where there are old matresses (not just one, but several) laying around on the streets with rubbish strewn everywhere. On arrivel the pub frontage was surrounded with building site style metal harris fencing, directing you to a side footpath to the entrance, as the maion path to the door is closed off. You walk over a foot bridge crossing a river that is part of the pub site. Lying in the actual river itself in ful view is an old beer barrel with other large bits of rubbish, as well as piles of rubbish lying around the car park area. Not a very pleasant sight to see on arrival other than a very tired, worn out looking building and very untidy surroundings that resemble a fly tip/rubbish dump. My wife was apprihensive as we got there wondering what sort of a place we had arrived at, but as seen as we had driven for 20 miles on the premise of their webiste and the web site photos we would give it a go. The pub inside is tired and very dated however the staff are pleasant & friendly enough. But the Sunday afternoon carvery was a big dissapoitment as they had run out of roast potatoes at the most crucial time of day and the most crucial day of the week (Sunday 5.30pm) We had been told they would take 25 minutes but when we asked realistically how long we where then told around 30/45, which really means 1 hour+. I decided to take a look at the carvery serving area to see if that could persuade me to wait, but it actually looked like a bomb had gone off. Chunks of discarded meat lying all over the carving area, the veg pots were all as good as empty, and the gravy dishes half to near empty had dried up slops of gravy spilling all over them. I know people serve themselfs at these places and can make a mess but it doesnt hurt to keep one memeber of kitchen staff on housekkeping duties of the serving area to keep it tidy for the next lot of people coming in to eat. there just wasnt any sense of pride in the place, and especially the food serving area where that should be important maintaining a level of tidyness and cleanliness. Despite our table booking for 5.30-6.30pm as you are given an hour slot with online bookings, and having a person with us with severe learning disabilities that relies on a daily routine/schedule we had to decline the table booking and leave to try and find another place to eat, which thank fully we did. (The Market Cross Dunstable 5*****) I cannot comment on the standard of the food as we didnt get to taste it, and I very much doubt we will ever return. The only good thing that did come of our wasted journey to this establishment that we got to find an alternative & decent place to eat we hadnt been to before.

Lovely food,Lucy was amazing and very helpful

I hired upstairs for my sisters baby shower and I must say it was amazing! Such a lovely area to hire out and the staff are amazing! Lucy especially was incredible for our visit and the food was lovely!

Great function room will use it for future reference staff we’re great good service