Delivery
Pickup
Outdoor
The best restaurants in Luton East of England
505 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
353 Opinions in 1 websites
Today, my friend and I popped into a restaurant we used to frequent, and I have to say, it was a letdown. We have been regular, though I have not gone as much recently. However, this time, I could not help but feel things had gone downhill. The staff’s attitude left much to be desired, and the drinks were subpar. When we walked in, a staff member curtly told us to sit down and turned his back on us. Suddenly, he tossed the menu onto the table and immediately began pressing us to place our order, not even giving us a moment to settle. As we started ordering, he completely ignored us when we mentioned we were regulars, prattling on with whatever he wanted to say. When we were finally ready, he stood there, visibly impatient. The moment we paused to think, he walked off! I have never encountered a server in the UK so impatient — it felt like he could not be bothered. We ordered starters and mains, but he did not even ask if we wanted them served separately or together. As a result, the mains arrived first, with the starters following much later. To top it off, when the food arrived, there was no cutlery. We asked, and he dismissively told us to fetch it ourselves, his disdain making us feel more like prisoners being scolded by a guard than customers in a restaurant. Throughout our meal, he kept trying to sell us other products. We mentioned that we had bought what we wanted not long ago, but he seemed intent on pushing more. As we ate, there was still over half an hour until closing, so my friend ordered a ready-made dessert. He grudgingly took the order, but it did not arrive until just ten minutes before closing. My friend barely had five minutes to finish it before he came over and ordered us to leave because they were closing up. In addition, just five minutes before closing, other customers walked in to order food. He told them they could not dine in but could order to go and then loudly grumbled about how it would keep him from finishing up. While he did not say it in English, every dine-in customer who understood Cantonese got it, which felt unprofessional. It got even more ridiculous when it came time to settle the bill. He did not ask if we wanted to split it or if we were members, so we had to bring it up ourselves. And once again, he barely listened to us, just plonked the bill down, leaving us to figure it out ourselves. This place was known for its welcoming service back in the day. The staff would always ask for our feedback, be warm and friendly, and encourage customers, including us, to return. They always asked if we were happy with the food and if we needed to split the bill, and they never pushed additional items on us. We often returned because they made us feel relaxed and valued, explaining the menu and genuinely asking about our experience with the food. The food quality used to be a real treat—they put proper effort into maintaining authentic Hong Kong and South east Asian flavours. But today, it was a real let-down, especially the iced lemon tea, which bizarrely appeared to have milk added, giving it a colour more like chocolate milk than tea! In the past, I felt this place brought together the best of Hong Kong hospitality with UK dining culture, a combination I genuinely enjoyed. But now, it has all gone a bit pear-shaped. The service and quality have dropped, leaving me wondering if I will bother returning.
220 Opinions in 2 websites
Always good for (a) pre football match drink to get us in the mood, (b) post football match drink to celebrate a good result, (c) post football match drink to drown sorrows after a bad result. Seriously, though, the drinks are good, the staff are good and polite, the food is good a nd there's a pleasant atmosphere.
150 Opinions in 4 websites
Costa in a Tesco. Overpriced food. Not enough staff, so slow tedious service. Only one oven for toasties, making job slower.
141 Opinions in 1 websites
Building a bit dilapidated, requires updating. Went for a small wedding service was OK, food wasn't tasty, atmosphere would have been better if deco inside was updated. They did arrange tables and seating to accommodate us better. Parking available at the back.
125 Opinions in 1 websites
I only went in here because it was empty and the nearby eateries were busy. Now I can see why! I'm convinced the favourable reviews are fake, e.g. one says there's loads of parking when there's hardly any. It took over thirty minutes to serve me chicken and chips. When it came, it was poorly presented and with serviettes under the chicken itself, all messy and useless. Incidentally, I was asked if I wanted rice or chips and when I chose rice, the assistant said they don't do rice. Then why are you asking? Why do you have pictures offering biriany? He asked me if I wanted hot or mild sauce, I opted for the latter and the food came with no sauce at all! The assistant was miserable, with no professional aura. Four times he asked me "eat in or take out?". Open your ears. The chips were just about edible, not nice, but the chicken was like something had died of natural causes, badly prepared and been scraped off the pavement, the food was poorly presented. The ambience of the place was of a chavvy dive and not very clean. I won't be going there again.
70 Opinions in 1 websites
Absolutely Terrible don't have a clue about business or how to speak to people, place an order just before closing time and they didn't have the decency to inform me that it won't arrive. I stayed up till 3am waiting. I get a phone the next day at 4.30 asking if id still want the order from lastnight. I asked to sent it out for free of charge due to the inconvenience as any business would do they which they started arguing with me about it. Big joke