Caprinos Pizza Luton in Luton

I went to the store to pick up two pizzas I had ordered. As soon as I arrived, I urgently needed to use the restroom. I understand emergencies like this can happen to anyone—it’s part of being human. Unfortunately, the staff refused to let me use the restroom. This was extremely disappointing. Regardless of business policies, sometimes compassion and basic human decency should come first. I wasn’t intoxicated or causing any issues—just a person in genuine need. I hope the manager sees this and reflects on how such situations are handled in the future. Basic empathy goes a long way.

Very bad delivery,,i Order 2 days they are late 1 hour

Be aware!!! When using this place, do not park in the car park at back as they issue a fine. It looked like their car park as it directly behind them. When I asked them if they can help me with my ticket as I only got it because I was using their business the manger said “ that our car park, can’t help” slammed the phone down on me. I will never use them again because of their attitude and rudeness.

The taste of pizzaz is very good and delicious. I prefer the veg pizzas and non veg as well. Good service and hardly wait for my order. Staff is very nice

Ordered from deliveroo, this pizza is the best pizza in luton by far,fresh,hot and full of flavour,I wont go anywhere else absolutely top tier takeaway and arrived early

On the website it said "buy one get one free" but we only received one pizza and when we called the place they said you have to put two in the basket and then pay for it as if you put two in the basket it makes you pay for to I highly do not recommend this place

I ordered buy 1 one get one free but they delivered only one which is very rubbish😈😈😈

Tasty pizza and one of the cheapest in luton. Delivery was on time and very friendly driver. Happy with my experience and will definitely be ordering again

Great costumer service. Amazing food

Great experience,food was very delicious

I never had these like good atmospheric in any restaurant

Great costumer service , tasty food

All the staff are professional, amazing service

I called this shop at 1:30 AM today to place a collection order. Despite their advertised closing time being 4:00 AM, first told they were closed. When I pointed out their closing time, they changed the reason to “stock availability.” It’s hard to believe that they ran out of stock on a weekday. Very disappointing and unprofessional.

Box full of chips Hardly any shawrma in the box. Food arrived exactly after 1.5 hrs of making the order bare in mind this was at 11:30pm. Rang store 6 times but no answer.

I ordered pizza from here today. The pizza tasted pretty average and wasn’t bad. Plus points were my order arrived surprisingly quickly. Another nice touch was the generous amount of sauces.

Ordered 2 pizzas large thin crust seems like they where medium size and the only thing large was the box Look at the picture and there not enough toppings on the pizza rather should have ordered from a local shop If you seen the pictures on the menu the pizzas don't look nothing like them so don't get fooled Before they came they rang and asked how I would be paying I told them with cash. Driver comes and says he has no change what a joke I would have gave him the change as a tip if he didnt want to skank my change. Then he says I have it in the car what a cheek. Avoid taste was ok They where ok with the last management

Food is very delicious recommend 100%

Amir showed some proper customer service absolutely amazing service fantastic memeber off staff

Do not waste your time and money, they lie and say it's buy one get one free, then argue saying you only asked for 1 pizza.

Waited 3 hours after I ordered a pizza and it came burnt 🤷‍♀️ the mozzarella sticks tasted like they were bought in Iceland. Sent me the wrong dips. Called to complain about my pizza and they didn’t understand what I was saying. Do they leave their brain at home when they come to work 🤷‍♀️The young man on the phone sounded very anxious!

Excellent quality pizza with speedy delivery . All my family loved the sharwa wrap and pizzas. Thanks for the new management discount. 🍕😍

Wow such fantastic service, great taste and beautiful price!!!!!

Amazing pizza esp the chocolate one

This pizza was absolutely perfect—crispy crust, gooey cheese, and the perfect balance of toppings. Easily one of the best I’ve ever had, and I’ll definitely be ordering again!

Had an amazing time with friends, enjoying two large pizzas from Caprinos, and the taste was absolutely excellent!

Superb Taste , spicy and yummy 😋 love this pizza🍕😋😋😋

The food was delicious and all the staff were customer friendly

Always brilliant food, fresh and hot, tasty, friendly staff

The chicken pizza was an absolute delight! The crust was perfectly baked, crispy on the outside and soft on the inside, providing a great foundation for the toppings. The chicken was tender, and well-seasoned, blending harmoniously with the melted cheese.

Food wasn’t nice it made me feel ill. The staff when you go in are strange and rude

I ordered food from here through Deliveroo and I must say I'm beyond disappointed. The food arrived 3 hours late, ended up having to cook for my kids as they were very hungry. Food ended up arriving way past their bedtime and it was COLD & APPALLING. Before the order was delivered, I called them to check and they didn't even show any remorse. My advice: NEVER ORDER food from here when you're hungry or have kids. It's total waste of time and money. I feel ripped off 💔💔💔

all wraps we ordered ice cold and were dropped on door step, by the delivery driver. chips were like warm at best. normally everything piping hot

The Mexican hot pizza was ok , but not hot. The chicken peri peri pizza was below average . I wouldn’t ever order that again. the base didn’t feel like the deep crust that I had ordered . Felt like thin crust . The wrap was average , the chicken cubes were dry. The chips were almost cold and hard by the time they arrived. Instead of being soggy , they were hard ! Not impressed at all

Very good food and amazing customer service

No tracking info was available to see how much longer it will take for our food to arrive. When I called the restaurant, that person was being very rude.

Ordered here via Uber Eats and waited almost 2 hours for an order that never arrived

Amazing customer experience and good

Pizza was great , delivery was a little later than originally stated time.

I love your pizza but lately cheese really strong tangy, please use better quality

Always brilliant food, fresh and hot, tasty, friendly staff

Got Two Pizza for amazingly bargain prices. And taste was up to mark. Absolutely worth it.

Still hasn’t arrived yet, even though it says it’s been delivered.

BHARATH SHIMA REDDY GOOD GUY SUGGESTED ME THIS PIZZA ...VERY NICE WOWWW NICEEEE

Thanks to the guys at Caprinos, great food and service, their buy one get one free is perfect value for money. Their pizza dough is unrivalled, BBQ chicken pizza is probably my favourite. Definitely would recommend

Great experience 5🌠 pizza with different pizza base. Love the menu.

Good food with great service loved this place come over for good delicious 🍕🤤

Try swarma wrap it's very delicious 😋.

Brother Deril and his colleagues served me when I went in. As well as the food being absolutely amazing, I do have to say I'm incredibly impressed with the service. Personal recommendation Shawarma Blast! Travelled thirty minutes for this and I can happily say craving satisfied.

The best pizza I have ever had.

Great response by the staff , fabulous taste.

Pizza specially chicken tandoori Asian one is very delicious.

Placed an order on uber eats at 21:04 No updates on the app, tried to call but line busy, no update from the store. Order delivered at 22:17 and arrived cold. Uber app doesn't help. Gutted, never again from this place

Hello, Everyone comes to caprinos for enjoying the pizza because It makes delicious pizza.

The place is impeccable it’s a very good place to go and has amazing food and desserts

food was cold & was not delivered in a heat bag very unprofessional

good food and service is amazing

Not worth the price, tastes like frozen pizza

I like so much ❣️very tasty and delicious and good customer service.on time delivery 🚚.

Asked for extra cheese- none. It was warm but not hot and could tell it was not ‘fresh’ Chips looked anaemic and again were warm.

The buy 1 get 1 free deal is truly exciting. And the most delicious pizza on the Marsh road is unmached

food was amaze and came in quick time

Great food best pizza I had in Luton, couldn’t be more happy with the food and the staff! Definitely recommend they made us feel very comfortable and relaxed! Definitely come here if you’re from Luton or visiting 5stars!

Food was okay, i felt shortchanged with my ‘make your own pizza’ in terms of the amount of toppings i was given. Order arrived 30 minutes after the latest arrival time. Pizza tasted a bit bland, not enough base sauce and too much cheap cheese.

After long time placed a order from this place very impressed with the pizza Excellent service by Bhaarat, delivered on time and the pizza were warm

I was waiting not to long for my order. Meal was delicious. I recommend

Taste of food is not good even chicken pieces are only 2 to 3 on whole pizza Delivery service is not good as i call many times and stand outside for 15 minutes . Delivery is not on time And i click on buy 1 get 1 free pizza but got only one tiny little 9 inch pizza with 2 chicken pieces on whole pizza Very disappointing even i write all these things on online page so no other one waste their money. I rate 0 out of 10 Very disappointed and wasted my 18.57 pounds on this order i also attach pic as i chose deal but got only one pizza with only 2 to 3 chicken pieces on top Very veryy bad experience

"The chicken pizza was an absolute delight! The crust was perfectly baked, crispy on the outside and soft on the inside, providing a great foundation for the toppings. The chicken was tender, and well-seasoned, blending harmoniously with the melted cheese. Each bite was packed with flavour, and the balance of textures made it incredibly satisfying. It’s a must-try for anyone who loves a well-crafted pizza with a hearty, flavourful twist!"

Ordered vegetarian pizza and loaded BBQ. Food was delicious and delivered well before estimated time. Friendly delivery driver. Must try!!!

“Caption’s Pizza Shop offers an incredible dining experience with its delicious, freshly made pizzas and a variety of unique toppings to choose from. The crust is perfectly baked, and the flavors are well-balanced, catering to both classic and adventurous taste buds. The ambiance is cozy and welcoming, making it a great spot for family gatherings or casual hangouts. The staff is friendly and attentive, ensuring a pleasant visit. Highly recommended for pizza lovers looking for quality and great service!”

food was amazing, I definitely recommend !

We ordered shawarma wraps and were likes by all, very tasteful and good quality

Good taste and an amazing service,staff is very helpful and kind.

Food was very tasty, really nice lads here very welcoming. Definitely recommend. Pizza is awesome 👌

Very good, speak nicely and food is very tasty

Helpfull staff nice and polite pizza was very nice fresh and hot highly recommended

Good management and excellent food

didn’t even receive my order delivery man didn’t even turn up got cctv footage to prove it i’m not happy at all

cold food and waited nearly 2 hours since ordering. Very disappointed

Caprinos Pizza offers great-tasting pizza, excellent customer service, and an all-around awesome experience. Highly recommended👍

Ona of the best pizza tasted in Luton

Amazing quick service amazing food and great quality

The food is amazing and the service is great. The people working here are very friendly.

Doing this for the free brownie. Pizza was decent but dough did not seem fresh. No hygiene rating on the shop front so I hope I dont have to spend tomorrow on the seat

I order from just eat and went for it they only give one pizza instead of two saying if I order from them is buy one get one free because I order from just eat they can’t give me two

We ordered by uber eats but we received the order with missing items. However, we had a refund from the application. It arrived on time. The prices is slightly high as we ordered only sides and it wasn’t worth its price to be honest.

Excellent food and a very quick delivery

We ordered on uber eats, 2 of each of the loaded fries. I put in the wrong address but they kindly sent their driver to me after calling them with the new address, so 5 star reviews for that. The fried chicken loaded chips were okay, the sauce was a bit strong. The shawarma loaded box was okay too, but both didnt have enough meat. The beef loaded box was literally dog food. i never waste food but this was not fit for human consumption. Everyone who had the food felt pretty awful after, i definitely do not recommend it. I cant comment on the pizza though

Thats my first and last time in this one of the worst restaurant in my life food came after 2 hour. Food was cold and restaurant staff was not talking in good manner on phone call. This is not restaurant this is the place where they are making people fool.

The pizza was up to the standard. It was cold and the quality was not great either

Absolute disgusting service ordered 3 pizza' waited 2 and half hours for food ,called 5 times they said its on its way , they lied and when phoned the shop 6th time they keep hanging up and then they answered saying we didn't pick up and they cancelled the food ,when checked the app the driver didn't even move the spot , it is disgusting service a waste of time and would advise never spend money there ,the workers are bunch of liars and we have all the proof and will be taking this matter further ,if the employer reads this just want them to know it's a complete joke employees cannot lie to customers and waste there time like this ,Absolute disgusting with the service ,

Didn't even turn up! Says the food is delivered but it never came! That's the last time I order takeaway food on my birthday!!!! I would like a refund at least.

We waited for two hours for our food, which was terrible. Please never order from here.

Very poor service , really disappointed , never get the order on time

Thank you! The girls were happy with their pizzas …

Ordered twice. First order pizza tasted good but received thin crust when we ordered deep pan, but not a big issue. This time pizza tasted ok but disappointed with other 2 items. Loaded chips is basically normal chips with too much mayonnaise smothered on it with some mince meat topping, not actual beef pieces. The chicken wrap's sauce mix was pungent, overpowered the wrap couldn't eat it.

Added in a topping which was instructed to avoid and leave out.

Not only is the curst different I've always liked caprinos and yesterday I made a mistake on my order and they sent someone out and helped me. That's really unbelievable service 🤍

Absolute rip off merchants! Delivered less than what we paid for, wouldn't feed my dog what food they served! Wouldn't help when we tried to sort issue! DO NOT USE THESE CON ARTISTS!

Taste was excellent and got delivered hot pizza by Naveen I appreciate the efforts…..