Caprinos Pizza Luton in Luton

didn’t even receive my order delivery man didn’t even turn up got cctv footage to prove it i’m not happy at all

cold food and waited nearly 2 hours since ordering. Very disappointed

I order from just eat and went for it they only give one pizza instead of two saying if I order from them is buy one get one free because I order from just eat they can’t give me two

Excellent food and a very quick delivery

Thats my first and last time in this one of the worst restaurant in my life food came after 2 hour. Food was cold and restaurant staff was not talking in good manner on phone call. This is not restaurant this is the place where they are making people fool.

The pizza was up to the standard. It was cold and the quality was not great either

Absolute disgusting service ordered 3 pizza' waited 2 and half hours for food ,called 5 times they said its on its way , they lied and when phoned the shop 6th time they keep hanging up and then they answered saying we didn't pick up and they cancelled the food ,when checked the app the driver didn't even move the spot , it is disgusting service a waste of time and would advise never spend money there ,the workers are bunch of liars and we have all the proof and will be taking this matter further ,if the employer reads this just want them to know it's a complete joke employees cannot lie to customers and waste there time like this ,Absolute disgusting with the service ,

Didn't even turn up! Says the food is delivered but it never came! That's the last time I order takeaway food on my birthday!!!! I would like a refund at least.

We waited for two hours for our food, which was terrible. Please never order from here.

Very poor service , really disappointed , never get the order on time

Added in a topping which was instructed to avoid and leave out.

Ordered twice. First order pizza tasted good but received thin crust when we ordered deep pan, but not a big issue. This time pizza tasted ok but disappointed with other 2 items. Loaded chips is basically normal chips with too much mayonnaise smothered on it with some mince meat topping, not actual beef pieces. The chicken wrap's sauce mix was pungent, overpowered the wrap couldn't eat it.

Thank you! The girls were happy with their pizzas …

Not only is the curst different I've always liked caprinos and yesterday I made a mistake on my order and they sent someone out and helped me. That's really unbelievable service 🤍

Absolute rip off merchants! Delivered less than what we paid for, wouldn't feed my dog what food they served! Wouldn't help when we tried to sort issue! DO NOT USE THESE CON ARTISTS!

Taste was excellent and got delivered hot pizza by Naveen I appreciate the efforts…..

order never arrived... rang restaurant and told me it will be 14 minutes but they told me 45 mins early it will be 15 minutes.... I required a refund

DO NOTTT ORDERRRRR the brought the wrong ice cream i bought a ben and jerrys cookie dough ice cream and the sent me a chocolate fudge one. and the delivery driver didn’t bring change.

absolutely delicious really tasty delivery on time .. really tasty

Peri peri sauce was poured all over pizza Pizza was wet

Pizzas were a little dry due to the almost non existent tomato sauce. Their beef loaded fries were incredible on the other hand.

food arrived over 1 hour and a half late

So, we ordered two pizzas and some shawarma-loaded fries, right? Thought we were in for a feast. Nah, fam. We waited *1.5 hours* like we were waiting for a favor from the Godfather himself. By the time the food rolled up, it was colder than my ex's heart. I opened the boxes and, I swear, it looked like the pizzas had been in a drive-by. The taste? Straight-up criminal. The fries? Might as well have been evidence at a crime scene. I wouldn’t recommend this joint to my worst enemy. Caprinos? More like Caprinoschi, ‘cause this place robbed me of my time and appetite.

Was an hour late and one of the sides was missing, also ordered a deep pan pizza and got a thin crust, very disappointed

this place has a 1 star hygiene rating 🤢🤢🤢

Everything came really fresh and hot and tasted great! Delivery time was great too!

Good service but AWFUL pizza. Much better halal options in Luton

It said food arrived on the app before it actually arrived to my door. Not only did it arrive late, but everything was dry and cold!! Not impressed!

Staff ignorant and rude and liers.

bogof pizza only gave 1 pizza. then argued with me saying that's not an offer even though it says on just eat and I showed the driver. terrible worst service I have ever experienced. staff totally useless when u Call them 😒

Very good food and price is good very happy with it all

Food was actually quite nice 👍🏽 The guy was saying a short time and took ages which was annoying But the food was worth it if you leave it a little bit longer than he says 😜

Tmused 2 be gr8. problem with Caprinhos is they don't seem to be willing to do pork. turkey bacon sausage etc is awful vs if you've actually tried pork. Also the chicken wings used to be immense, huge. Now they're dreadful little waste of money.

worst I have ever had and at top dollar too DON'T TRY IT

Pizza was a thick, cold and tasteless. The dough wasn't cooked properly - we had ordered a thin crust. The wings were stale and had a weird smell. Would not order again. They need to work on quality and taste, both.

Best pizza Best service Delivery on time.. 10/10

Dined in. The food was delicious. There are some offers going on for collections. Highly recommended!!!!

Excellent pizza, chips could be better but Pizza was best in Town… thank you so much highly recommended

Very very bad service. And bad manager 1.8.24 at 10.06pm. We paid good money. And they didnt deliver our items.

We ordered food tonight. And we didn't get what we ordered. And the manager didn't want to fix it. Very stingy and doesn't understand good service . Stay away!

Terrible service can't speak a word of English would not recommend always mixing up the order

lol sour pizza don't order when you hungry You will only look at the pictures lol and you get freezing food from farmfood lol

Cold stale uncooked chips. Loaded fries with diner. Burnt done and cold chips. Pizza no sauce and did not even taste like a smash burger. Cheese balls hard as rock. No sauces even tho I selected one with the meals. Last batch of the day left overs it taste like

Not a tatsy pizza as compared to other pizza in town. Ordered first and last time. 😔 I have requested to add olives but no olives on pizza.

Good pizza and professional staff. Naveen delivered the food. Was very professional and kind and made sure I was happy with the order. Thanks Naveen!

This is my first time ordering I ordered a large meat lovers pizza with a BBQ sauce base and a garlic cheese pizza the garlic cheese pizza was amazing best I've had ever the meatlovers was nice but im not a huge fan of the turkey sausage also I wanted a deep pan pizza and ended up with a what look to be a thin pizza with a thick crust I'm not sure if that's what there deep pan is like but that is not deep pan other than that though this is great this might be my new go to pizza place

food quality and taste were pretty poor. chips were burnt and cold. very disappointed. not again.

First time ordered was good, but this was my 2nd time and chips were bad, burnt and dry. Dissapointed and don't think I will order again

this delivery driver must be thought how to keep pizza box it should be straight not cross or diagonal

Very tasty,soft and fresh!!! I recommend this place

Delicious food and delivery was nice and early (bbq wings could have more bbq flavour and maybe more cheese on the pizza) paid for 2 garlic and herb sauces, only got 1. Overall good food

Food is not very good . And delivered late very bad experience.

Order is over an hour late, delivery time delayed twice and food has not even arrived nearly 2 hours after ordering.

Didn’t have ice cream and not refunded!

and wrong pizza Haswell got thin tandoori not what I even wanted driver didn't want too come into centenary Court too my door either meant too buzz up my number not good

The food was delivered super late and when i tried calling the restaurant they repeatedly ignore my calls i had called multiple times and the chips were hard and rock solid

I didn't like the taste of the pizza I feel expected a lot more than this

Bad phone manners , not good customer service.

received garlic and herb dip when I ordered ranch.

I am writing to express my appreciation for the excellent service I consistently receive from your establishment, particularly from one of your staff members, Stella. As a frequent customer, I order pizza from Caprinos every other day. Often, I place my orders by simply giving you a call. Stella is the one who picks up the phone most of the time, and I must say, her professionalism and friendly demeanor are commendable. She always speaks in a very respectful and pleasant manner, making the ordering process a delight. Moreover, Stella consistently provides me with an accurate estimate of the pick-up time, which I greatly appreciate. Her efficiency and courteousness significantly enhance my overall experience with Caprinos. I would also like to highlight the atmosphere at Caprinos. It is always pleasant and welcoming, making it a joy to visit. The positive ambiance, combined with the exceptional customer service, truly sets your pizzeria apart from others. Thank you for maintaining such high standards. Stella’s excellent service is a testament to the quality and dedication of your team. I look forward to continuing to enjoy your delicious pizzas and the wonderful service at Caprinos.

This is my go to pizza place ever since I moved to the area. The best pizza. The stuffed crust pizza is like heaven in your mouth and so are the cookies. Everytime I have visitors and we have pizza takeaway this is where we order from and everyone loves it. I won’t go anywhere else. Highly recommend this restaurant. They are really reasonably priced too.

Great experience. Pizza were nice and tasty. Above all the customer service I got was wonderful. Stella served me and took my order. Great work Stella and Caprinos keep it up. Will definitely order again

Great food great service from Saj

chips were cold and they were like air fryers but the pizza was banging fam 💯🙏🔥

cold food and 45 mins late, the driver had no details as to my address

Way way too much cheese on the pepperoni deluxe, made it greasy and inedible. I order this every couple of weeks, but it’s like they were in a rush to go home or something. probably will never order from here again

Great pizza and peri peri wrap, wasn't expecting refrigerated brownies

pizza and wedges were great buy wings were bland and dry

Let's say it came in time, 1h and 15 min. Pizza was cold and I didn't receive the chocolate chunk cookie

Ordered dipping sauce - missing. Ordered large ice cream - recieved small ice cream of wrong flavour. Chicken wings were really tiny. Pizza was barely warm. Very poor quality & service.

Hair found in pizza. Had to bin the whole meal.

Tasted horrible and I had ordered a thin crust and got a thick crust. Very disappointing.

Disappointed edges of pizza burnt, ordered the tandoori pizza, just 2 tiny pieces of what I assume-to be chicken but that was bone dry and turned to dust when put in your mouth… the only thing good was the delivery driver who delivered on time… sad because I have had from this place before… the standards have dropped… safe to say I don’t recommend and will never order from them again 💯

Staff and food is fantastic! Loved the food

Why didn't you take off the £10 stamps I earned last night's order

Absolutely terrible. Said our food was delivered and received no food and been contacting the restaurant and we are still not got no food

excellent service, rapid delivery

Food was warm not hot and gave me the wrong drinks

Pizza is arguably one of the best, good value for money aswell

Yummy and delicious pizzas.. They have good variety, and affordable pricing.. I like this pizza store..

Delivery driver didn’t ring or knock the door and left the food to go cold for 15 mins on the doorstep. We rang the restaurant who said the food had been delivered but they cannot ring door bells after 2am. Why is the driver not texting or ringing the customer and why is the restaurant not backing this? Only order from here if you have a ring door bell, it seems telepathy is this restaurants only way of communication to the customer! Disappointed is an understatement

Pizza was ok delivery driver was nice

I had to ring 3 times and they kept saying they’re on the way, and it took 2 hours

great pizza, loaded fries were splendid too

An hour and 40 minutes after I ordered, the food arrived. And it was stone cold. Very disappointed

This pizza is one of the best I've ever had, and the service is excellent too. Stella, the person who took my order, helped me choose exactly what I was craving. I definitely recommend this to everyone.

Do not order from this place if you want your food on time and not cold! It took them 1hr and 30mins to deliver and I live 10mins away. They said I gave them the wrong postcode but when speaking to the driver he repeated the correct postcode and address but was somewhere completely different. The person answering the phone wasn't any help and was saying I'm the one who gave the wrong postcode. Trust me don't do it, order from somewhere else this place is a joke!!!

I haven’t got my food yet well past the time stated, where is my order that I’ve paid for?

Hot delicious food and arrived early

really helpful, i had a problem with my order and they sent me a replacement free of charge. thank you

Can honestly say one of the best pizzas I’ve had. The dough was so fresh and they were generous with the toppings unlike some other places. Can’t wait to try more from the menu.

Best pizza in luton, they need to sort out their online payment platform. It doesn't work, when you enter your number it freezes. Other than that, great pizza.

Ordered chicken heatwave loaded fries. The salsa sauce on there is not great and doesn't go and portion size could do with slightly more. Other than that arrived ontime and was warm 🙂

One pizza was good. However, very disappointed with the second one. Clear instructions to not add a particular topping, and unfortunately it was added in.

Most rude person most disgusting service

Everything was expected - tasted superb, fab service. Thanks

Very bad NON delivery! They make some excuses NOT to deliver our food. After I called them they hang up to me trieng to give them another address of deliver. I asked to talk to there manager and AGAIN they hang up even I received there notifications that my food in the way.! Very rude! Very unprofessional! Not recommend!

My order never REACHED, i want my money back soon by posibile

didn’t get any pizza or ice cream

Used to be a nice place but is now terrible. I dont know how they managed to make a THIN BASE doughy... utterly astonished. I left a note to say that last order was terrible, that extras were missing and food was cold. What I got today was worse than a Punjabi/Kebab shop pizza at 3am, and was cold again. I recommend changing your name because it's an insult to Italy to even resemble anything Italian lol