The best restaurants serving Japanese food in London

I have been to this Itsu a number of times but not going again; they have installed the automatic ordering system (which, though impersonal, I dont have an issue with) and I ordered my selected hot dish, paid and got a number. Then waited for 10 mins when finally the staff told me that hot food wasnt available!! Firstly it shouldnt have let me order and when it did, why wait for 10 mins before telling me. And she said did i want a refund - obviously yes of course! Clearly they had a problem (not in their control) but the Customer Service was appalling. Not going back as this has put me off. ...

La primera vez que fuimos a Sanzokuou era justo después de que abrió sus puertas y la comida era buena, con servicio amable y servicial. Por desgracia la segunda visita no fue hasta ese nivel. A pesar de que había muy pocos clientes la comida era muy lento con la cocina y camareros alrededor buscando aburrido. Cuando mi salteados con tofu llegamos, no tenían ninguna tofu, nos quejamos y nos dijeron que algunos dinero sería tomado fuera de la ley. El dueño estaba parado en el bar, pero en ningún momento nos dijo que venir para averiguar qué era el problema y sólo nos ignoraron. Es una pena, ya que me gusta probar y apoyo nueva, pequeñas empresas, pero tienen que ser mejor que esto.

My pork broth came cold and had to be replaced. It was not particularly tasty and in fact the broth was too thick and heavy. I will not be returning.

Atmosphere not that good and service a bit slow. For the quality you get in both product and service is expensive

Just Eat order 1747970481. Tuna looks like 3 days old out of the fridge! Disgusting! I called to complain, they ask an email which I send and when I called again the man whom answer the phone very dismissive, he retains that fresh tuna is grey color!. Is like people are idiots and need to get food poisoning after we tasted and was not fresh! Ask yourself if you go to a fishmonger or supermarket will you pick a grey color tuna? Keep that attitude and you will close very soon, as no one will buy from you! Avoid, Avoid, Avoid!

Great sushi and bubble tea, staff are super friendly and helpful. Service is great in shop and delivery. 10/10 highly recommended

The customer service was incredible. I was greeted as soon as I walked into the door and served immediately. The food was even more delightful than the service. Will definitely be visiting again.

I love Itsu (please come to York!) and so take advantage when I am down in London for work to go not only for light lunches but also sometimes a lighter evening meal. This branch I have used a couple of times for lunch and enjoy it. It is quite large compared to some of the others

Wir lieben Sushi und waren angenehm überrascht vom Angebot und den Preisen. Die verschiedenen Boxen waren alle Frisch und die Auswahl fiel schwer. Das Besondere am Wasabi ist, dass man die Speisen zum warmen Verzehr entweder vor Ort erwärmt bekommt und verzehren kann oder eben mitnehmen und zuhause, im Büro oder wo auch immer in der Mikrowelle zu bereitet.

Terrible service. I approached the restaurant and wasn’t greeted by anyone so promptly sat down and had a look at a nearby menu. After a short while a waitress came over and told me “you can’t sit there, it’s reserved”. Doesn’t offer me an alternative unprovoked so I asked “where can I sit then?”. She gestures over to a much more boring area. So I sit down there again and grab a menu from the other side of the bar. Still not receiving any type of service. Eventually I ask another waitress “can I get served please?”. She said yes in a minute. Original waitress comes over and says “so are you ready to order?”. There’s no hint of hospitality in her demeanour. I ask “what’s the deal with the Happy Hour?” On the menu it states “Happy Hour, Thurs-Sun until 8pm”. She says “2-4-1 but we’re not doing that.” No apology no explanation no hospitality no service. After that I decided to give up on the whole thing and left. Very disappointing as it had dishes I wanted to try.

Cocina espectacular un nuevo lugar descubierto en una ciudad llena de sorpresas. Pronto volveremos pero con nuestros hijos.

Was here just night with a friend. Overall was really good. Lovely vibe. Nice background music. Great service. Lovely decor in there. It was the first night of a new menu. Had .8 dish tasting menu at £59 a head. (Could have had 6 dishes for £42) Clearly a lot of thought in the menu. The only reason I am deducting a star is because a good few of the early dishes we got had various types of batter on them. For me, I score batter on food as a negative. Fine for the local chippy. Not so much for a fancy restaurant. I wouldn’t mind it in a couple of the dishes - but was there a little too much. In saying that - it wasn’t chip shop batter either. And they also change the menu every week - so definitely worry revisiting. All in all a really enjoyable experience and one I would certainly recommend.

Sabrosa sopa de miso y exclusiva caja de sushi. ¡Todo era fresco y de gran calidad y buena relación calidad-precio!

La comida era deliciosa y el personal era muy amable y muy limpio. Vale la pena el precio y la excelente ubicación. ¿Definitivamente prueba los croissants?

Best sushi you’re going to get from a chain, nicer than yo sushi and Itsu by far. Beautiful presentation of the food. Lovely staff, and quick service. Plenty of options. Very near Victoria station.