Delivery
Pickup
Outdoor
The best restaurants serving Indian food in England
8.995 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
516 Opinions in 2 websites
Having placed our order at 6:50pm and told the delivery order will take 1 hour and 30 mins, after waiting this time, we called to see if there was any updates and was told it would be another 30 mins for 2 curries, 2 rice, and 2 naans. Asked how long it would take if I came and collected the food and was told 15 minutes. I chose this option as it is only a 10 minutes walk away. Upon arrival, was told immediately to just sit down and once I stated I have just called, they went and checked and was told it would be a further 20 minutes but having waited 20 minutes, the manager came out and was clearly irate saying that he had over 100 orders. I had said if they knew it was going to be late they should have contacted me and he said he couldn’t contact every customer and the reason why the orders were so late was because of the sale which was coming out of his own pocket and said the customer wasn’t always right. His attitude and customer service was appalling for a manager to speak to a customer this way. After all of this hassle once I got home part of the order was missing and thought a bottle of wine would be suitable for all of the shouting. If you want a takeaway I wouldn’t recommend getting it delivered and add an extra 30 mins to your estimated time. The food was not up to standard with mislabelled food and burnt naan.