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4426 Opinions in 4 websites
Drive through is terrible when they are busy, Third time in a row the milkshakes weren't remotely set so refused them this time, average wait is around 20mins, they havnt got order bang on with any of last few, luckily this time in our favour. Advice would be if you see carpark full and que out onto road, go to the next one along as will be a long wait with dissapointing (hot cold food mix). They are simply to busy at peak times to deliver quality service. Good for the tills, bad for the customer.
3240 Opinions in 4 websites
We were looking for a nice saturday night takeaway in the house however this was food you'd get after coming out of a nightclub. Half of the order didn't even match the description of the product eg Spicy burger with no spice and huge chunks of cucumber. The loaded fries were just fries with plastic cheese sauce on them. Ingedients all the cheapest you can buy. Wouldn't order again. Only ate a quarter of the food the rest thrown away. There was an offer on but still not worth the money.
3227 Opinions in 4 websites
3025 Opinions in 3 websites
I received the order wrong. I called them, a guy with poor English spoke to me then he gave me his manager, he told me he couldn’t get me the right order now so next time give him a note saying my previous order was not correct and he will give me the correct order as like he knows me, my number and would remember my order. Rubbish company never again!
1858 Opinions in 3 websites
Been coming here for years. Tonight they have proven they can not be trusted. So annoyed for someone who puts alot money in till and get along with the manger iv been let down on my food. Over priced and food was not 100% correct. It's shame this as happened and I will not be back now. Trsut you and respect ya food and staff. Now I tried talk on phone you keep cutting me of. Shame this as me and the manger used to be and was good ppl know from young age 😪
1256 Opinions in 4 websites
I can't give any stars for the food it was disgusting and not edible. We took a quick stop here on the way back from buying our kids school uniform. My child's cheese burger meal had a dead fly in it. I had to show this to the staff who kindley replaced it. However we also ordered x2 lamb tikka in naan and fries. The lamb tikka and naan was not cooked properly the lamb had an off taste and was raw and the naan was very dry and hard /rock solid. The fries also tasted bitter and were dark yellow in colour, it tasted like the fries was fried in old oil, tasted like oil had not been changed in the fryer for a very long time . I took one bite of naan and lamb tikka and I had to send the food back because it was not edible. The staff kindly refunded me for the food because I could not eat it and I did not want a replacement, I was put off by the whole experience. My poor husband however quietly ate his food even though the food was not up to scratch as he didn't want to make a further fuss because our whole experience in this place was already ruined. Neelams many years ago going back 15 years used to be a good place to eat but it has gone down hill. The staff don't know how to cook the food, advice for the owner is send your staff for training or get them to visit a place like Lahore Village to learn and observe how to make naan, lamb tikka etc as they clearly have no idea how to make desi food. Sorry I have had to put this negative comment but this has been my worst food experience ever and I will not be returning.