Mcdonald's Restaurants in Hartlepool

Never felt welcomed, and staff are always not interested in your needs. The ice cream is always half filled

Order didnt even arrive look at times i messaged at 2000 never arrived shocking service

The pancakes were freezing cold

food was cold when it arrived, even my children wouldn't eat it. A £4 refund was offered on a £20 order that was not eaten

The driver drove to the other side of town (past a different McDonald’s) with our order and the food was stone cold!! We live 10 mins away from the place we ordered from and he drove to the opposite side before coming to us!! Absolutely ridiculous

Icy cold good yet again. What is it with this place

Didn’t even get anything I ordered! Absolutely fuming

food was absolutely freezing cold wasted 35 pound

our food was cold and I paid £19

food was cold didnt eat most of it

burger was freezing and the drink had leaked

The driver gave the wrong items don’t even have what I ordered and was very rude when I told him it was the wrong order and he refused to give me the correct order

I’ve only just got my food I ordered at 11:05 and I’ve got it at 1:25 it’s freezing some of the food is missing and I would want a refund please

Stone cold again last time using this app

Not happy waited 2 hours for my food WHEN my food was delivered it was cold and we could not eat it so it all went in the bin and missing items were miss.

very disappointing food was cold again !!!

Food was cold, drink spilled inside bag and missing items

Food came cold, the large chips was half full and cold and tasteless, one of the ice creams had leaked, disappointing to say the least especially the price of what it cost us, my son didn’t eat his food as it was cold and when warmed up in microwave just went soggy

this meal was ordered atv17:25 with an arrival time of between 5:55 and 6:15 the order kept getting delayed and didn't turn up until 7:15 and was stone cold.

food is freezing and drinks and mc flurry are missing

The food arrived and it was freezing

comes cold soggy and with sauce as requested without the sauce £9 for a burger and it was terrible as to describ how late it was my drink was overflow as the ice had melted

Shocking food was freezing and missing most items

Service was great but the food was lukewarm.

Took over a hour to come turned up absalutley freezing rotten

Food arrived cold and the delivery took nearly 2 hours

Food was rock solid the cheese was hard as the burger was cold on the middle and bread felt stale

Got a hit chocolate this morning not one bit of chocolate in it at all I might aswell have just boiled some water and drank it

Full order absolutely freezing.

we had to wait over an hour for the restaurant to prepare it then chips are cold, milkshake is just bubbles and no straws

My food was cold hot drink was was cold and never gone

Meal was cold, none of my dips were there and i paid 70p for one so no I will not be ordering again

I have ordered for here multiple time now each time i have ordered something from my oder is missing.

food was tasty but very cold had to warm it up

pushed back the order 5 times. Mcflurry turning back to milk, chicken nuggets and chips felt like they where refrozen they where so cold. No sauces provided that where paid for. 4 year old binned his food cos it was that abysmal. 100% the worst order yet.

It is getting more and more regular the estimated delivery time changing from 20 minutes to up to over an hour and the food arriving cold. Not sure if the drivers are delivering more than one order at a time but I know from experience when I pick up food from McDonald's it's still warm by the time I get home. no excuses for the food to be cold after a 10 minute journey

Foodxwas late and cold and inedible.

Waited 1 hour and 10 minutes from ordering food for it to be delivered extremely cold. We'd also ordered 2 small chocolate milkshakes and received 2 milkshakes with no flavour at all. 2 boxes of supposedly large fries were half full and half of the fillings were missing from the chilli cheeseburger. Disappointing from a branch that's just had a full refurb.

the driver was a total sweetheart he deserves a raise

Food was cold Big Mac had a burger missing out of it and a two hour wait for delivery

food was freezing, got my sons happy meal order wrong put in nuggets when ordered cheese burgers, delivery time kept getting pushed back.. no sauces that I ordered put in terrible service. really unhappy

Thought we would give this another try after receiving totally the wrong order previously. Food arrived stone cold (even the apple pie which would usually burn the roof of your mouth off) Spent £29 and only offered £6 credit. Will never order again.

food was cold milk shakes where

took 1 n half hours from order time when restaurant is only 3 miles away food was stone cold on arrival

I received half a cup of coke Half a portion of chips in happy meal.and half a portion of chips in other order Was freezing too i will never ever order from here again totally shocing

Nearly an hour late and cold. Not even slightly warm, it was stone cold. Never again.

all cold again. won't be ordering again

All the food was missing, only the drinks came ☹️☹️Tried to tell the delivery driver there should have been more , didn’t want to listen.

Food was freezing! Paid for 3 large fries and only got two large, one was medium. missing the paid for 4 sauces again! The fries are way over done and ttaste disdisgusting! My cheese burger for some reason has bottom bun on bottom and top!? Plus the sauce and onions were everywhere when i opened it, like they were just thown on! No care for customers at all! Waste off money!!!!

Time just kept getting put back 5 to 10 minutes at a time. Once it arrived it was cold no one would eat it.

Freezing cold. Won't be using just eat again.

all the fries were cold, not warm in any way, there was notany residual heat left from cooking. tried to reheat in microwave but they were just inedible for us.

The chips are freezing aswell as the burger even my drinks hotter bare in mind it’s an oaisis!!

Order was 1 hour late, food was cold and sauce missing from order

changed delivery time 3 time and when arrived food was stone cold

My food was absolutely freezing cold chips where rock hard

the food arrived cold and paid for 3 drinks and only got 2 drinks so was not happy

Food was absolutely freezeing sent wrong burgers ect

All food as it should be. Thank you.

This is now becoming a right mick take, last time im ordering from this mcdonald's. Food was on preparation for about 45 minutes and when it finally arrive the food was freezing cold, a hot drink was cold and was in the same bag with ice creams

Food was horrible chips were stone cold and had obviously been sat for a while and the burger looked like it had been put together in the dark in all honesty. Would not order again or recommend anyone else to especially at over £12

Always, always forget to pack the items

hardly any chips for a large fries and ordered a chicken share box but no dips were given

so first of all food was cold which was awful all the drinks tasted like water the chicken was awfully cold and hard the burgers were awful cause they were freezing

Forgot the 5 dip i ordered and paid for

Instead of the chicken selects we had gotten 9 chicken nuggets for the price of £9. now I am missing a meal!

Food had been made for 40 minutes by the time we got it, going by the takeout sticker on the McDonald’s bags. Chips and burgers where cold and stiff

Gave me Coke Zero when I ordered classic coke, food was cold and it took them over an hour to deliever

Food absolutely freezjng the driver was waiting at restaurant for nearly half hour see nothings chamged

Constantly missing items, this time a burger from a burger meal!!

didn't get the mcflurry I ordered, typical of mcdonalds to leave items out of your order

food is always freezing cold and it's a waste of money

Good job we have a microwave. Not the first time we have had this issue but definitely the last. Appalling.

I'm not impressed as some of our order is not here nd apple r not her either

This order was not delivered to my address and am not happy and i want my money back asap

food was cold on arrival. original latest estimated delivery was by 17.20pm, it kept being updated and arrived at 17.42pm.

Only half the order arrived!! Just the drinks which is ridiculous I paid for hot food and it never came!!!!!

Got the complete wrong order. Took pictures and still waiting for refund.

Food missing and when try to contact them no answer

Order arrived stone cold, drink had been spilt all over

I will never order of here again when my food was cold and there couldn’t give me a refund me

no staws no condiments that where paid for and food was colder than ice. possibly the worst delivery I've had

10/10 delivery Freezen cold Food and Paid for Sauces and Didn't come

Terrible service at the store not drivers fault this food was freezing cold but the ice cream was still perfect no melting I don’t know how long the other stuff was sat for and I got offered £1.94 as a refund???

Food didn’t turn up had to phone Just Eat for a refund!

Order never arrived!!! Ordered at 10.30pm and still hadn’t arrived at 12am woke this morning to find it says delivered at 6.45am yet it’s not been delivered and it’s not even 6.45am yet it’s 6.39

could have had more heat to it was barely warm

Turned up at 10:40pm and it said it should close at 12am and I walked from the one near Tescos. Not happy at all when it's pissing it down and I'm in my army gear

Took about 2 hours to come and food was cold

Waited 1.45 minutes after delivery time all 3 drinks didn’t come and the double and single quarter pounder burgers came swapped around food freezing cold.

I orderd a mchicken sandwich meal and garlic sauce and received none

why can this place never send your full order?

If you've been to one, you've been to them all

aweful food not cooked properly and didn’t give us the food properly and didn’t even get our drinks the chips we’re soggy and the over food was just messed up completely

All food was cold and horrible free burger was missing 2 drinks spilled . Not happy .

Half of the items missing. Not the first time

Full order incorrect and all items I ordered not there

food was stone cold was vile most had to go in bin

Don't pay for dips, they never put them in with your order!!!

Wouldn’t recommend going to this mcdonald’s, ordered a bacon roll with ketchup, just to be given something completely different with egg which i’m allergic too, wasn’t able to even check the order until i got home just to find its completly wrong