The Pizza Guys in Hartlepool

Missed items off order, cold Doner meat, pizza inedible and just an all round bad experience although their chips are nice. Terribly priced and will not be going again.

Both Parmo and pizza were good but chips disappointed. Would love to see French fries instead of a mediocre chippy chip 🤷🏻‍♂️

Wish there were more vegetarian deals and options on your menu and the garlic sauces are always very grubby which puts me off a little before we even dig in but when the pizzas and chips are good they are incredible. The only Italian takeaway I go to in Hartlepool! Update: 2 years later the vegetarian clientele still aren't something pizza guys care about which is a shame as it costs less to make non meat versions of your food!! A good idea that a lot of places in the North East are doing is having quorn chicken fillets to make Parmos etc (which can be purchased anywhere for cheap and are stored in freezers so you loose nothing but gain profits and respect). Also, it would also make sense to have some sort of loyalty card as we've had a ridiculous amount of pizzas therefore spent a crazy amount over the years and we don't get any form of discount or reward for choosing you.

Everything I have ordered from there spot on, fast delivery, not a problem at all always order from these guys

Quick delivery, but driver delivering my food look like he hadn’t heard of a bath dirty un-ironed clothes which if off putting, just hope he does not handle food, ordered a parmo and has to be the worst I’ve ever had far too much béchamel sauce and cheese felt sick after one or two bites and flavor wasn’t very nice , chips where ok on a plus note fresh cut not frozen like a lot of takeaways in the area. Won’t be ordering again tho. Disappointed

Kebab topping missing, returned pizza. just chucked kebab meat on top. Reason for not adding the kebab meat was we had added too many toppings. Why take the order if you can not have all the topings we wanted. Even rang ahead of collecting and confirmed a garlic base and nothing was said about too many toppings. Waste of £25. The majority is now stuck to the lid. Owner rang, very polite and friendly. Issue now resolved.

Absolutely shocking used to go here all the time.. I don't know what's changed in recent months but it's gone downhill fast!! Ordered food at 8pm turned up @ 11:20.... the order was wrong so sent a replacement out another hour wait for food ordered at 8pm... phoned up numerous times to be told it's on way, never again will I use this place honestly don't know how they are still in business soggy cold food burnt cold chips and circa 4hrs wait.... do not order food from here!! Even the dog turned his nose up at it

Poor service used to be excusable because the food was good. Now the food is average at best, it’s always late, some times by hours with excuses blamed on number of drivers available. This is never advised when ordering. Will not ever use this take away again.

Never had a bad experience usually lovley but tonight long wait pizza was cold and really soggy and chips were hard Also never received salad and pitta bread with kebab hopefully just a one off as usally I can’t fault them 😟

Customer Service appalling, phone lines turned off, waiting nearly three hours for food , food luke warm absolutely disgusting behaviour for a takeaway that used to be one of the best

2 hours wait , not acceptable will not be using again

Excellent Italian pizza. Dough was the best I've had and the service was excellent.

Absolute joke! Waited well over 3 hours for a couple of pizzas, came stone cold and soggy went in the bin waste of money was told it was on its way and would be 20 minutes 1hour before it actually turned up. Will absolutely not be back

Pizza guys? More like the pizza never comes guys

Don’t order from here. Over 3 hours and 40 for 2 10inch pizzas is an absolute joke. Pizza was also awful and freezing, Will never ever order from here again and hope no one else does they need shutting down

Ordered twice within a week through the app. Both orders cancelled after taking payment. Only ordered pizzas so nothing out of the ordinary. Shouldn’t take orders and payment if can’t fulfil the order. Very poor service. Won’t be using again.

Madness really, two hours forty minutes for a cheeseburger to be delivered. Food itself was faultless bar the warm can of coke. Delivery driver was very apologetic and quite obviously stressed. Ordered a couple of weeks ago and it was exactly the same, two hours for a battered pizza, gave the benefit of the doubt tonight and it was a complete let down through the wait. Contacted through the app twice and rang up to query. 100% will not order again.

Don’t bother! Waited over 3 hours. Rang multiple times and each time they said it had just been sent out… clearly lying! Save your money

Ordered some food for delivery. Waited 1hr 40mins for it to be delivered. It then proceeded to come without the parmo we ordered. Rang the shop to be told it'll be on the next lot of deliveries. Like is that it? Could have thrown in something for free for the inconvenience.

First time getting a parmo from here and it didn't dissappoint! Chips were amazing as always x

Chips are by far the best in town...had a parmo wrap and had to try a parmo the next time as it was divine... highly recommend

What a joke pizza guys are, placed an order to collect at 19.28 to be told it wasn't ready until 20:30 as they had been super busy. The 2 pizzas that were ordered, were ordered with chips however neither came with chips and rather than them rectifying the issue at the time the staff offered a free pizza next time we order, this is not the first time this has happened but will certainly be the last as we will not order from here anymore. Absolute disgrace and cost £30.

Best pizzas around! Great price & restaurant quality

Burger was inedible, zero salt/pepper mixed into it at any point so it's completely flavourless, missed my chips and then proceeded to hang up on my lass when we rang up about it. Last time I'll be ordering from this company with extremely rude, unhelpful and arrogant staff who charge premium prices for food that can be made for 1/3rd of the cost.

Missing items in my order so phoned them up and they put the phone down on me as soon as I spoke. Would avoid

Lovely food and great delivery service. Food came earlier than expected. Would definitely recommend.

Honestly by far the best parmo I have ever had! Unbelievable chips and kebab. Would 100% recommend

Food took forever when it came pizza was cold waste of money

Ordered a 16" pepperoni at half 5 when it arrived an hour later it was stuck to roof of box, which ain't an issue as they sent a new one out. Another hour later the other arrived cold and just a plain pizza, tried to speak to the owner on the phone but he was more concerned about shouting at his staff. I ended up going in myself to get my money back but was met by the owner acting like a patronising arrogant manchild. Feel sorry to anyone working for him, the cash in hand wage way below the minimum. Especially when he treats his staff badly.

I dont recommend working there, employes are not getting paid how they shoud.

Used pizza guys Hartlepool loads of times before and been happy with meals. Tonight’s Parmo (which is normally a good meal) was 💯 % utter 5h1te Deep fried saggy parmo. 🤬 Tried to give it to the Dog and it wouldn’t eat it Don’t normally complain but it was rank and they have been hit and miss lately. Will spend my money elsewhere in future

Food is okay but now receiving 3 spam emails a day despite unsubscribing several times.

If you like missing things on your order and cremated chips here’s your place

Delicious pizza, wide menu with a lot to choose from. Never disappoints. Quick and friendly service.

Don’t use this place beyond brutal spent £77.77 online for a big family takeaway took money out bank but the order still failed asked to speak to a manager wouldn’t even come on phone at first said he was to busy demanded to speak to him came on phone he was unhelpful rude said it was nothing to do with them. I understand it’s a technical thing but he wasn’t interested in the slightest. Please don’t use this place worse experience I’ve ever had. I even said I’m coming to the store to prove the transaction he said there’s no point mate nothing to do with us

Great food. Pizzas are great. Just take there pick up times with pinch of salt.

Seem to get the order wrong more often than not.

First time ordering from here tonight, oh my thought I'd died and gone to heaven! We ordered a 1/2 and half pizza and a burger, came in plenty of time, still hot, although the burger they sent out was wrong, they phoned me and apologised (I didn't know till they said), sent another straight away, just told us to keep the other one. The pizza was the best I've had in a while, the garlic sauce was spot on! Haven't had a decent garlic sauce in Hartlepool since I moved here years ago! Top and bottom of it, I will certainly be ordering from here again 10/10 from me

Our go to take away highly recommended

Great pizzas n maid fresh as you wait

Had a chicken kebab that came as part of a large order at work. Chicken was raw in the middle, thankfully I realised before eating it so could bin it without making myself ill. Somebody elses who ordered same was also raw. I won't be partaking next time.

First time ordering from pizza guys and i can confirm we will be ordering again. The Parmos are incredible, I got the bacon and brie twisted parmo and it's one of the best Parmos I have tried in years. The chips are fluffy and seasoned generously. The 16" hawaiian pizza was really nice and came free with our order as we spent over £20. And better yet, its actually affordable, most places would charge ludicrous a mounts for food this good. Easily one of the top takeaways in the North East. 10/10

the skinny bloke behind the counter was being proper noncey, chatting up one if the lasses. dodgy place, would not recommend

Poor tonight. Parmo 2/10 at best, chicken so overdone, thin and chewy. Quality always seems to suffer when the shop is busy.

Food not bad but never get order correct. Asked for no chips in Donner wrap but again it was delivered with chips in

Unbelievable food, one of the best pizza shops around. Their stone baked pizzas make them stand out from the rest

Was ok.... But just ok... Ham tasted cheap and like dog meat.. certainly wasn't proper ham... Probably Halal into the bargain which should be told to all customers before they purchase.

First time in the area an really enjoyed food thank you

STOP CONTACTING ME I DIDNT ORDER ANYTHING FOR GOD SAKE

Best all rounder food in hartlepool full of flavour well impressed 👏

Very good food very tasty as usual just a shame the delivery driver assumed it was ok to keep the change not the best move from a business point of view

Perfect! Best pizza place in the North

We have had issues with all of our orders, there has been wrong orders, and missing items. I rang and the item was replaced with an apology from the owner and even gave a free pizza, but the last time we didn't recieve an item and the driver said he would sort it and not to ring the shop, but nothing happened, I even sent an email and no reply. I said I would never order again, and I won't, however my sons girlfriend ordered from them tonight, and the chicken was raw on quite a few pieces of chicken, what kind a service are you running, absolutely disgraceful today. I will be contacting the food standards agency, as we have photos of the raw food, this is teenagers eating this food today, I hope they are not unwell from this!

Bland wafer thin undercooked chi¹st andlast pizza from here illl stick to the cheap farm foods ones from now on

Always a little bit of a wait for collection orders but worth it..

Best Parmo in hartlepool. Restaurant style food in a take away and not greasy at all

Awesome food. A little pricier than others but the food is by far the best in the town. Real chunky chips. Proper handmade burgers, excellent pizzas and gorgeous parmos.

It's the only place we go for pizza top notch.

Lovely food and lovely staff thank you

Since the takeaways staff have changed the food has reduced in quality. I visited the other day the pizza base had mould on it. The donner kebab meat has been reheated. Please bring back the original staff before we lose our local takeaway.

Really disappointed with the parmesan tonight, ordered a fungi parmo when it arrived mushrooms were just placed on top raw I did ring and got told that's how they served

First time and last time. Was told delivery would be over a hour which was fine but showed about 45 minutes early so wasn’t ready. Pizza arrived cold, box covered in oil and toppings were not cooked. I also got cookie dough which just tasted like cold balls of fat. Called and spoke to manager to raise my concerns who said I could get 15% off my next order. At £18 and less then average cold food I won’t be returning.

I ordered a kebab parmsan when i seen the pictures on their facebook page it showed small pieces of kebab meat in little squares dotted around the parmosan and baked into the cheese and looked very yummy, when i received mine it had 2 long strips of uncooked kebab meat thrown on the top of my parmasan you could see it wasnt cooked properly and it was freezing, chilli and garlic sauce also didnt taste of much i also ordered a few jalapenos to be put onto my box of salad however they just sent 1 whole tub of jalapenos

The first time I ordered from there I actually enjoyed the food but because of their only outdoor sign being a neon light I went pass them like 6 times on my motorbike trying to look for a sign that I couldn't really see because it wasn't turned on, which to be fair I think that there could be a sign that really stands out and that makes finding the place easy if it's your first time but since I now know where it is I'll order from there again

Beautiful lush chips and parmo but forget my salad Haha x

Unreal food, we got Parma & chips! It only took 30 minutes to come. Would 100% recommend and will definitely go back.

Was staying nearby so decided to give them a try, ordered the loaded nachos and a 'Notorious PIG', was told it would be n hour but arrived in 20 minutes! The nachos were huge and almost a meal on their own, loads of cheese and chillies, peppers and onions - delicious!!The pizza, well after devouring the nachos I didnt have a lot of room left, however I couldn't stop eating the pizza and ashamed to say I polished the when thing off! Heaps of toppings and delicious.Wouldn't hesitate in using them again, decent price, fast delivery and scrummy what's notto like?

We travelled 20 miles to try this place due to a recommendation. We had meal deal 3. The food was fabulous. I had a pepperoni, peppers and onion pizza. It was awesome. They should put that pizza on the menu. Anyway parmo, chips and pizzas were excellent. Only gave them 4 stars as we asked for a donner parmo and when we opened it there was no donner 😔. Will definitely go back 😁.

Nice food, can be a little bit of a wait but it's always worth it

Absolutely delicious takeaway with generous servings.

My family and I last had a takeaway from here over a year ago, I was a bit worried reading some of the reviews, but based on the quality of our previous takeaways we decided to risk it. And I'm very pleased we did, the Parmo was excellent loads of sauce and cheese and the pizza was lovely. Will definitely be back.

The pizza was ok I guess. However the default pizza is a thin crust.. so if you would like a normal based pizza then you have to pay extra! I ordered a pepperoni the first time and you get one piece of pepperoni per slice! For the price you charge you should get more just saying. The second time around I paid the extra for the thick based pizza and again stingy with the pepperoni.. some slices didn't even have any one.

Let people nor end food is out off date and staff put phone down on me

Fast, friendly service. Best takeaway Parmo in town.

Food tasted good, looked a mess.

Paris and home made chips are great. Pizzas always seem to have burnt bottom but lots of topping.

Best Parmo in Hartlepool and beautiful stone baked pizzas

Great atmosphere great food very helpful

Very nice good service new favourite pizza shop

Perfect pizzas like from a high end Italian resturaunt

Ordered a meal for me and the misses , 1x 10" tandoori pizza which she described as the chicken tasting undercooked , burnt bottom of pizza and generally tasteless and cold, 1 slice was eaten and the rest in the bin. I had a half mushroom parmo with extra topping of pepperoni, they where very stringy with topping I think I had like 7 pieces of mushrooms and 3 slices of pepperoni, chicken itself was tasteless and the cheese had a strange texture I can't describe, again had 1 fair sized cut of the parmo and it was rubbish, the chips that came with the parmo were undercooked. I ordered in the shop and waited in my car thinking I'll be there 15/20min for them to cook it all to my surprise I was only waiting 5min or so , should of been my first clue the food wasn't going to be up to par. Very disappointed waste of £15 wouldn't recommend

Ordered a tandoori chicken pizza 1st - pizza was cold 2nd - pizza was burnt to the point it left charcole on my fingers 3rd -chicken was like rubber like it was under cooked 4th - tomato sauce was drizzled on then smothered with cheese. Never ordered from here before so thought I'd give it a try..... Never again is all I can say. Very disappointed.

Not sure why the hype... they're alright but fatso's, savvy and velencia are way better

Ordered a pizza. They were stingy with tomato sauce, pizza base was doughy and the toppings seemed undercooked and chewy. Just tasted bland and well... Tasteless.

Ordered for 8 lads at work and not one order was nice. Cold pizza,dry kebab meat,no garlic sauce with order,poor toppings,over cooked chicken and very poor portions for the price. A vastly overrated takeaway and I genuinely have no idea how they're considered one of the best in the North East.

The food was really good and they offer new flavours the bacon and maple parmo is lush

Food hadn’t arrived after an hour and a half so we called the restaurant to find out they had lost our food and they would resend it. It arrived half an hour later, pizza wasn’t cooked and they forgot the chips we’d ordered. Called the restaurant back and requested a refund and was told I would have to talk to the manager. Avoid this takeaway.

Raw pizzas everytime I’ve ordered one! Looks like I’m not the only person who thinks it by the the other reviews too. Parmo and chips are descent though!

Pizza was spot on big G, parmo was lovel.

Ordered a pizza for delivery, waited an hour and a half for it.. my daughter called to ask where it was and got abruptly fobbed off with 'its coming' and then hung up on (despite the fact their driver was lost)When it did finally arrive it was disgusting.. cold and so undercooked it was like raw dough.. went straight in the bin. Shame because I'd previously heard good things. Won't be going back.

not nice af all plain chicken would be a better choice the salad well what can I say i wouldnt have botherd i binned it I got recommended to to go else were I will listen I. future was not nice at all

When it's good it's immense. Have had the odd bad one. Defo recommended👍

I don't review anything as much as I should really but felt the need rate these guys. Ate from Pizza Guys for the first time tonight and I now wont be going anywhere else for a pizza or a parmo. Got the meal deal which was £11.50 Consisted of half a parmo of your choice (biggest half I've ever seen), a 12 inch stonebaked pizza of your choice (The Hawaiian was lovely) , 2 dips and 2 drinks. The chips were chip shop style and were double fried to perfection. Genuinely think it's the best takeaway I've ever had. It must be because I don't ever review the places I've eaten whether it's a restaurant or takeaway. The lad on the till was canny as well.

Amazing, top quality goods! An absolute must!

Highly recommend this takeaway it is unreal, the chips are amazing,pizza is good,garlic bread is delicious,burgers are the best thing about it

Lovely pizza definitely recommend 👍

By far the worst experience £25 for cold food and to have chips, salad and dips missing from the order. When I called to complain no apology at all just arrogance and a promise of the remainder of the order to be delivered 15 minutes at the latest! ....... that didn’t happen absolute dog .....

My parmo had the texture of been uncooked when i went back to the kitchen to look as it startto tast uncooked n some sort of bloody tast to find that it was not cooked in the middle. It is the first time that it has ever happend from there but there usely the best iv ever had 😔

Probably the best parmos in Hartlepool and the pizzas are lush, love the thin crispy base and the chips are all homemade, no frozen rubbish

First class pizzas they are the best