Mcdonald's Restaurants in Hartlepool

Food was stone cold and sauces were missing

Typical mcdonalds ran by teenagers who dont listen or care.

Once again delivery was late and items were missing

Over two hours late and I never got my order as I left the house . Over two hrs late

food was cold and had to reheat it

Food was stone cold and inedible!

45 mins late freezing cold chips cheese bites and big tasty no dip for the cheese bites and no straw for my drink

Before ordering this was suppose to be 20 mins, 21:05:21:15 delivery, then it jumped up to 21:55-22:05.................literally a matter of seconds after the order was confirmed and it showed 21:05. Delay like that would have made me order elsewhere

What part of PLAIN do you half wit inbred Morons not understand ? It even says it on the label but clearly reading isn’t part of any McDonald’s workers skill set !

Drink was upside down went all over burger not good quality at all and not warm enough

Food was cold had to warmed up

Food was hot and really nice. Had no issues at all

chips where Cold and didn't give me my dips or a straw

These food so cold when delivered it

Ordered Food at 19.35 and arrived at 21.07 the food was freezing and ice cream was all melted

Food been bagged an hour when it arrived

Food freezing cold , milk shakes like water , not even half filled fries

Food was nearly an hour wait , when come was cold and was missing a dip I paid for

Cheesy mccrispy came without the cheese or cheese sauce on it when I asked for it to have those kept on.

Absolutely terrible .. food was freezing didn’t think after spending £55 food would be cold and the courier to say they had just picked it up .. abysmal service .. won’t be ordering again going to be contracting just eat for refund

The delivery was on time but the food was stone cold. The driver spends too long with food in hand waiting for other orders to be ready meaning cold food for me.

Pathetic. Delivery over an hour. Food freezing.

Restaurant took ages to make the order. Poor delivery driver was there ages.

This has happened twice now with just eat, the food was stone cold and it was 20 minutes late and I only got £2.42 refund my order was 15 pounds, absolutely disgraceful I will not be ordering from just eat again!

ordered 2 meals only received fries, literally cannot get a single order correct

Really not happy with all of my order everything was stone cold, drinks had no ice in so eveybing had been sat there for 45 minutes

Not a single dip sent with the 20 nugget meal or the tomato dip with the cheese bites

Always turns up cold and always late and no straws.

food stone cold and wrong drink

driver was friendly enough and but was o. phone whilst delivering bad customer service

No sweet curry and no cheese in the wrap.

food cold and over an hour to deliver

Took 2 and a half hours to come

food freezing cold by the time it arrived

very friendly delivery person and lovely food

Waited almost 3 hours for my order when the waiting time stated 30-45 minutes, not impressed

chips weren't very warm but burgers were lovely

No bacon or egg in my breakfast wrap!

Absolutely shocking. I don't know why I've ordered from here again. Half of my order did not arrive. It's the hardest thing to sort out. The way Just Eat works is absolutely rubbish. Can't get my refund straight away. Don't get a replacement. Me and my son had nothing to eat while my husband and daughter did. Nice one McDonald's/Just Eat.

Received my drink only no food turned up

Total wrong order delivered, delivery driver was too busy on the phone and has not give us the correct order . It’s all gone in the bin .

Order correct first thing this morning, everything hot and cooked nicely! Can’t complain this time around! Delivery was within time frame too!

Review of the lad that did the delivery. Absolutely amazing. Keep your fingers crossed you get him to deliver yours. Fast as you could imagine. Top man! McDonald’s? It’s all easy. Not rating them. It’s their jobs! First time in along time it was right. It’s his job!

The good never arrived. Absolutely diabolical. I paid £33 and I didn’t get my food.

the food was awfully cold and even missing a cheese share box and my drink

waited over 1 hr for delivery stone cold,paid for sauces never got them discusting

food was absolutely freezing . discussing

this is the 3rd time it's happened 2 times this week and 1 last week there said I had money back and when ordered again there have charged the price of my meal total

Good was cold and no straws for milkshakes

Said about 20 minutes then ended up taking over a hour and a half to get to the point the driver had it and when it got to me it was freezing cold not warm freezing like my food was never hot to begin with they also changed the delivery time 30 times every time it got to the time is should be with me it changed just before so it wouldn’t be classed as late only Orderd 2 things a meal and cheese dippers descusted with the time it took

The food was freezing after waiting over an hour think it had been all over town before it got delivered

took 2 hours for delivery. app only updated 2 minutes beforevdriver arrived something dodgy there as I live 15 minutes away from restaurant

Good has been stone cold the last three times I’ve ordered absolutely shocking

Ordered a cheesy mc crispy not one bit of cheese on it

the food was freezing cold 🥶 it all went in the bin

didn't put my mighty brown in the bag.

food wasn't too warm but the burger sandwich was gorgeous

Food arrived over an hour late and was cold.

no straws or sauces for nuggets. c a c k.

Delivered wrong order once again when I have 3 hungry children who can not eat this food as my children have some food allergies and one burger contained chilli which could of set my 11 year old daughter to have a asthma attack. Will be looking into

Wrong mcgflurry came ordered large caramel but instead got a small terrys with chocolate sauce i dont like terrys chocolate orange i am not happy

Food freezing. Straight in the bin.

Everything was stone cold. No lettuce in burgers and milkshake only half full! Won’t be using yous again that’s for sure might aswel of put my money in the bin coz that’s wer the food went!

the double big mac didn't have the extra bacon I ordered & the chocolate milkshake was only 3 quarters full & both burgers & chips where cold again

Every bit of my order was freezing! The Big Mac and McChicken sandwich was the only 2 slightly warm things in the bag! The chips and may chicken burgers and the nuggets were stone cold! One of the LARGE chocolate milkshakes were half empty!

I don’t know who made my double Big Mac but they need a work instruction on how to build one. The burgers were where the bun should be and the bun was just stuffed in the centre. No care or attention taken at all. Must have all the ringers Saturdays.

The young man who delivered was very nice and polite

ordered a double big mac with cheese and bacon, no onions, salad or sauce. so I just wanted the pattie, cheese, bacon and bun. took an hr and a half and when I've opened it they've put onions on and no bacon. put it in the bin. fuming and starving.

half of my fries where missing and was no sauce on my burger

burger was warm not hot but I enjoyed it

only had a few chips in the pot half of the chips where missing even though i got medium they where hard and cold the big mac had a little bit of sauce that was cold aswell

Food came cold, no hash browns with order, when phoning the restaurant, no answer

please keep eye on your workers they gave my someone's large coke and it said on the bag large ice latte and large white coffee not happy with money being stolen

burgers were cold and the lid was off the milkshake

All good cold and ice cream melted

Took forever to arrive, food was stone cold

food was packed up for delivery in McDonald's at 18.48pm, was delivered at 19.30pm food was freezing cold and not worth eating, absolutely annoying what a waste of almost £20.

Food came cold , ice cream was melted

Order didn't arrive at all. Wont be ordering again.

I was interested to know if a takeaway from McDonald wld work , and to be honest probs not as I suspected it was delivered stone cold 😬 not enjoyable and wldnt order a McDonalds again . However no problem with just eat.pr delivery .

Misse both big mac meals off and another 4 fries useless or delivery driver kept fhem

The order time kept getting changed and i still received cold food

Nore then hour late without any explanation

food was cold again and didn't get my discount from last order deducted either

All 4 sauces missing with the 20 nugget sharebox...how hard is it to pit

Cold and did not send my double cheese burger

ordered 3 chicken nuggets happy meal with 3 blackcurrant fruit shoots but got a mcflurry and a hot chocolate instead with 3 chicken nuggets happy

food was cold and half drinks spilt out

food delivered cold on delivery

Chips cold and dips missing from the chicken nuggets

sorry to say but everything was OK apart from the fries which where cold

Second lot of fries and freezing again absolutely shocking

Fries where cold i reqlly dont think its good enough

chips were stale, chicken nuggets cold and mcflurrys like water

It was very cold I would like a refund please I threw it out

And was cold and had to be put in the microwave to get it hot

Missed sauce but this happens every time unless its been actually added and paid for.

Food was made 50 minutes before getting delivered to us and was freezing.

Hot chocolate spilt In bag and leaked all through the house. Chips were freezing and ordered large but weren’t even half full.

45 mins late all food stone cold, never again will I order mcd's have gone right downhill