Chicken Cottage in Croydon

I had an extremely disappointing experience at this restaurant, mainly due to the unprofessional behaviour of the staff. A specific employee at the till was rude, dismissive, and showed a complete lack of customer service. This wasn’t the first time I encountered such disrespect here—it’s happened before. I paid for my order and simply asked for a little extra, but she refused in a rude and egoistic manner. The attitude of the staff makes the experience unpleasant, and I won’t be returning. Customer service is just as important as the food, and unfortunately, this place fails in that regard.”

Food arrived cold. Cold chips cold chicken. Always order from here. This is not the first time this has happened. If it happens again will be going elsewhere.

Very low quality food. Wrong drinks and desert given.

Took way to long freezing cold food and half of order missing

This is the second time this is happening. I ordered a whole chicken with a side meal of rice and the rice was not delivered

I recently ordered two chicken burger meals from Chicken Cottage Streatham Hill via Just Eat. They had a deal for £12, but after service fees, the total came to £15—meaning I effectively paid around £7.50 per meal. Given the price, I expected decent quality, but unfortunately, it didn’t quite live up to my expectations. Burger – 3/10 The chicken burger was disappointing. The chicken itself had a chewy texture and lacked the crispiness you’d hope for in a good fried chicken burger. It didn’t have that premium, well-seasoned crunch you’d find in better fast-food chains. Instead, it tasted more like something from a lower-quality takeaway. The sauce was lazily applied—just slapped on rather than evenly spread, which made some bites overly saucy while others were completely dry. The lettuce was practically non-existent, adding nothing to the burger’s overall freshness or texture. Chips – 7/10 The chips were a pleasant surprise. They arrived piping hot, with a nice crunch on the outside and a fluffy interior. The only issue was the lack of salt, which would have enhanced the flavour significantly. But overall, they were much better than expected and easily the best part of the meal. Drinks – 10/10 No complaints here—the drinks arrived ice-cold, which was great. It’s a small detail, but it makes a big difference when having a meal. Delivery & Overall Experience – 5/10 I live about 15 minutes away from the restaurant, and the food arrived in good time and at the right temperature. However, the quality of the chicken burger really let the meal down. If they improved the chicken’s texture and crispiness, added a more generous portion of fresh lettuce, and spread the sauce properly, it would be a much better experience. For £7.50 per meal, I expected more. The chips and drinks were solid, but the burger—arguably the main event—was underwhelming. Overall, I’d rate my experience a 5/10. Would I order again? No.

I never collected my food and u still charged me I’ve tried to cancel my order an u won’t let me

I wish I could add a photo of the fries- there was soo much peri peri salt I could not eat them! Ridiculous! The wings were very big which is fine but they were uncooked!

I have wondered why KFC chicken is such poor quality nowerdays, it seems it’s because Chicken Cotage are buying all the best quality chicken!

The courier was polite and delivered just before time

Great value and quality food, this will be my first choice for chicken from now on.

Stone cold and old like it’s been sitting there for 3 weeks the fries were inedible chicken burger was frozen

Ended up in there after a night out. Can't go wrong with this Chicken Cottage. The food is always decent, quick service and value for money, in my opinion 👍

The chicken smells like fish, they are opening at 9.30 am and the doors are close till 10.30 Horrible place

Very good for those who love chili 🌶️, the prices are very affordable, they are open until 4 am or later, the service is excellent!!! They are very helpful and try to understand the customer, I recommend eating in or taking away.

Very juicy, tender fried chicken. Clean place.

I had an incredibly disappointing and upsetting experience at Chicken Cottage. During my visit, I encountered blatant homophobic behavior from the staff, which left me feeling shocked and deeply uncomfortable. When I placed my order, the cashier made a derogatory comment about my appearance and my partner. Instead of treating us with the same respect given to other customers, they openly mocked us, using slurs and offensive language. It was appalling and completely unacceptable. I tried to address the issue with the staff member, but they laughed it off and continued to make derogatory remarks. This behavior was not only unprofessional but also hurtful and discriminatory. It's 2024—no one should have to endure this kind of treatment, especially in a public place. I will never return to this location again and will be informing others about this disgraceful experience. Chicken Cottage seriously needs to reevaluate their staff training and policies regarding discrimination. No one should have to face such hateful behavior, and it’s clear this establishment needs to take accountability for their actions.

food that arrived was lovely as always but our drinks did not come. This is the second time this has happened.

Overpriced dry chicken burger, overly salty wings go royals a minute down the road

good place, if im craving some chips or something in the night this is the first place on my mind, never had a problem here

chicken burger was good. very tasty

Chicken was really fresh and nice and hot. Very good flavour to the coating as well. They also followed my instructions about the pieces of chicken that I wanted. All round excellent and cannot fault it. Thanks!

Today I had visited and ordered half chicken. Food was very nice .Shan is very welcoming and friendly all the time . Definitely will go again

I didn’t receive my drinks and paid the full price. Not happy

I ask for no Spicy THEY ALWAYS DO THE SAME, ALWAYS SPICE. i try so many times but u just think honestly they dont speak english, im not from the UK but planeta chiken its easy to understand.

I was being sick all day and it may look clean, but i was so disgusted , and the women was lying in my face and said it’s rice when ir clearly shows you, their was mouse dropping on my burger bun and dropped . It’s disgusting I do not recommend.

the food was ice cold not fresh as requested very disappointed

Game me an extra spicy wing with the meal and also followed my request on the order notes, so thank you, I appreciate it. The only thing missing which would be good is a few napkins and a salt sachet for the fries, but apart from that the order was very good. Thanks

FRUIT STONE FOUND IN WRAP - UTTERLY DISGUSTING AND SERIOUS BREACH OF FOOD SAFETY STANDARDS. WILL REPORT. AND JUST EAT CUSTOMER SERVICES WERE BEYOND ABYSMAL - GET YIUR LIVE CHAT AGENTS ON A CUSTOMER SERVICE COURSE IMMEDIATELY 👎🏻👎🏻👎🏻👎🏻👎🏻

I was there for 2 minutes, rushing to catch a bus but starving. I was served and got my bus, the food was excellent, the place was very clean. The staff are lovely

I ordered delivery and they stole my money 💰

Gravy was cold and was a big congealed lump inside the pot, pretty unpleasant. Everything else about the delivery - Strip burger, strips, fries and fried chicken was very good. Fried chicken was still warm and tasted good.

Had very late night craving for some chicken burger and was surprised place was open and full of people, and it was 3 AM. Service was quick, food was just all right, didn't expect much anyway, it's your usual chicken shop. I feel for people working there, tons of drunk customers, order after order and seem they manage to deliver so cudos for that.

The telephone customer service needs Improvement, I called because there's an incorrect deal on just eat and the staff were rude, don't put half a chicken plus 3 side meal if that's not what the offer is, have manners when talking to people!!! KMT

They are the best.. Best food And always charge my phone when I used to live there 😃

I asked for plastic cutlery and they didn't bring it. Apart from that, everything perfect

The best chicken shop in London I ordered by Deriberoo always it amazing 💜

Spicy chicken wrap wasn’t spicy at all, really bland and cheap Mayo used, lettuce seemed old too

Terrible food quality, will never order again!

Ordered no legs got sent all.legs and manager was rude when i phoned to complain NEVER order from then again

Good food quick delivery ordered from gym and two minutes after getting home food arrived.

Food was cold and a whole meal was missing

The wings next door are way better, and it’s not even a chicken shop

I was on a hurry to take my bus and I believe the cashier knew it. It cost me £4.79 for two pieces and chips, when finally when I looked at their outside menu, it should have been £3.49. I didn’t have the time to go back in and ask why I did it pay the same price as outside but to me they just set the price they want to who they want to. Giving here a 2 stars for that, else service was fast but a Hello and a thank you in the end is welcomed.

I didn’t even receive my order and I’m not happy with just eat the driver took the food to eat himself this is no good you should look before keeping your drivers

Came cold and had missing drink. Need a refund.

The only request was to make it fresh, and it wasn’t! The chips were stale and cold, so was the burger.

Good food , but lately the wings are so spicy that u can’t eat them literally.

Tasty food.Must try.burgers,fried chicken,bbq grilled chicken..yummy

Best 12pm - 5pm lunch time deal. Best chicken and amazing staff every time. Best shop from the chicken cottage franchise and all fully halal. Thank you to all the staff that work there and keep the food clean, fresh and tasty.

Did not receive all of order 1 drink and fries was missing

I've felt less pain and cried fewer tears watching relatives passing away than I did eating these unspeakably fiery wings. Highly recommended if you're someone who struggles to get in touch with your emotions and require external stimuli. Sadly 16 of the 20 wings I ordered are now in my food bin, with the fire brigade on standby in case it bursts into flames.

The chicken was too salty and not well cooked. I liked the fries.

Most of the order was fine, except the half pounder burger which was drenched in burger sauce. When I say drenched, I mean it looked as if the cap fell off when the sauce was being applied. My friends and I were genuinely surprised that this was allowed to leave the door and honestly, all 8 of us will never order from this branch again.

Order didnt come. Disgusting phone call. They dont care.

These new school chicken cottage prices aint it still. But the quality remains the same. £22 for two meals n some chicken is insane tho. What happen to wings n chips £2 kmt

Fast food take away and sit in. Chicken pieces and burgers. Meals with chips and a soft drink. Reasonable prices.

Food was cold and the burger is not what I ordered, drink was hot. Last time the food was on point this time it’s just disgusting.

Great customer service - the peri peri chicken was excellent and the manager is star. Clean, good music, fast service👍🏼👍🏼👍🏼

The food was not fresh, despite requesting for fresh food. The fries were hard and stale. Its really disappointing to see my favourite chicken shop drop their standards.

Food came cold even though it didn't take long to arrive so I suspect it was reheated especially with the chips tasting stale. They also charged me for the 4 wings that I ordered but only delivered 2.

Disappointing took one bite and chucked the burger in the bin. Far too much sauce and unmelted cheese. Not what the quality is normally like will go elsewhere in future

Go somewhere els! Of course, I get this is a no thrills chicken shop. But boy, is it ever awful. The food is like tasteless mush, costs way over what you would expect and pay for this sort of product in the surrounding area and somehow they managed to take the fast out of fast food with a 10 minute wait for a burger. To be honest, they took the food out of fast food too, because what I ate was the ultimate in frozen bland slime. But. The people are nice, so that's something.

Ordered the 3Peri peri strips. They were tiny. Also £2.20 for what turned out to be a mini corn on the cob. Outrageously overpriced for what you get. Feeling ripped off

Chicken Cottage Streatham is clean! Service good. Food excellent.

Chips were cold and chicken was stale and hard.

BEST CHICKEN SHOP IN SOUTH LONDON. GREAT STAFF TOO. OPEN LONG HOURS AND CHIPS ARE THE TASTIEST. CHICKEN IS COOKED WELL. WELL DONE TO THE OWNERS.

The driver came 15 minutes later.she went to do another orders.I follow her on the app.

I ordered mozzarella sticks and you gave me grilled chicken wings whyyy

They have the best service and food hands down my go to takeaway for my family

This the best place to order chicken my go to place, do not order from Thornton Heath as bad quality nothing matches the norbury branch

The best thing I love about the Streatham Hill branch is that.. No matter whatever time you go you always get fresh food be it even midnight that's what's great about this branch.

MY ORDER WAS ABIT LATE BUTTT IT WAS WORTH WAITTING PERI PERI CHICKEN WAS ABSOLUTELY DELICIOUS THANK YOU VERY MUCH

tasty. definitely will order again

Chips 10/10 BBQ wings 9/10 Chicken fillet Burger 5/10

Amazing place food is great and lovely staff

Not happy that they have changed the chicken strips. Bring back the old strips.

Le falta mesas y sillas donde poder comer there are no chairs to eat

Half the order didn't arrive. The app told me to call the restaurant the restaurant told me to contact just eat. Will never use just eat again

They gave me the complete wrong food I ordered for 3 people and it costed £33.78 and instead they gave something for 2 people which was only £20 I want the rest of my money back.

£6 for grilled chicken burger meal. Grilled chicken was small tiny pieces of chicken not full bread piece.

Grilled chicken is great tasty juicy. So much chicken. The

I went here on Sunday evening and bought chicken and chips. Unfortunately the chicken was a bit dry. Good prices though. Shop was tidy but awkward for parking.

Missing item in may but has been ok since

The meal was very tasty especially the chicken wrap

Food was piping hot, ordered a whole chicken, lemon and herb. The chicken was tasty and we all really enjoyed it. Thanks

We called to enquire about specific items and were not very helpful. Restaurant didn’t have rice (we ordered 2 portions) so put a note in the bag and sent loads of chips that went to waste. Don’t think il be ordering from them again.

Lovely food, whole family enjoyed it. It was delivered a little late, but we also got an updated eta, therefore weren't disappointed.

Second time I have ordered from here recently and they have not correctly delivered my order. When I pay extra for additional items I expect this delivered! No help from restaurant at correcting mistake.

Maybe bit more than average but usually missing certain things from menu. Last time there wasn't any chicken breast, this time no burgers.They should be more prepared I guess

Standard chicken shop reliable.

After previous review, popped back in, received a warm smiling welcome, efficient service and without any question, my missing chicken was replaced, with an apology. Now very happy and would highly recommend. Thank you.

Speedy service, good food and clean shop

Lovely, helpful manager. Highly satisfied with customer service. Ordered 5 wings x 2, and the 5 strip meal. Loved the chicken strips in particular. No issues overall. Will definitely be coming back ◡̈ Have a lovely week ahead.

I order regularly from cottage chicken and they always send piping hot food and a lovely free gift, but the food is amazing and never wrong

I’m missing chicken from my order

I am never going to order again, the amount of chicken strips I get for £6.99 it seemed like I have ordered for my 13 months old baby

Food and service was great. I’ll definitely order again.

Grill chicken is so good in taste and reasonable in price as well . Every time i visit them staff give us the best service especially the lady in hijaab :)

Happy with food and a complementary can of drink thank you