Mcdonald's Restaurant in Croydon

Just used the drive through EVERYONE was so lovely

Most disappointed went to pick up our order this evening and when we got home there was a Big Mac missing very dissatisfied- called to complain and. No answer !! Order 0055 this is shocking customer service

I never see this kind of survive in my life.

Do not go to the drive through here! They will make you park in the carpark and wait 45 minutes for your food. Happens every time. They should be warning people before they order rather than taking your money and giving you no option but to wait. They will also give you your mcflurry beforehand so it will be completely melted by the time your food arrives.

Really good service and quality of food

Long wait times as they don't serve on table on the ground floor but do so on 1st floor

It's McDonald's can't really expect much.

Could be quite busy for most of the days.

Always very late on deliveries during peak hours. Not only the food arrives cold but out of my last 4 deliveries (3 meals esch time), an item was missing.(Fries twice, one drink and one sandwich!!!) We had to share the food and got ridiculous compensation (£0.71).

I’d give zero if I could – I ordered a Vegetable Deluxe, but received a mayo chicken patty instead. Really disappointing.

Good quick drive thru, sometimes staff are quite rude.

This particular mcD's has forced me to nearly boycott the whole ting. Only the deive thru at night tho. Inside and during the day I never have a problem. Orders always incorrect. Staff are unwelcoming. It's like they just don't care about Ronald's business. I'm not impressed.

Slow!!!! slow!!!!!!slow!!!!!slow!!!!! This is the longest McDonald’s ever The time it takes to get your food is literally a joke Nothing fast about this place at all Slow slow

If you want to sleep on your shift just go and work for McDonald’s because they allow this for all of their employees.

Drive thru, had to park up and waited 30 minutes. We brought meals, got our food but no drinks so then we had to wait so our food was getting cold. Chips were over done really crispy. Toasted marshmallows latte and hot chocolate both came without cream and it wasnt until you got to the last mouthful that there was any flavour in there. As for the MC Rib don't waste your money. I was so disappointed with it, I had it out in America years ago and I loved it. I was dry and hardly any sauce at all. Gutted!! Disappointed with our visit overall.

I was staying in the premier inn next door, convenient location as I literally just had to pull forward my van from the hotel car park and I was in the drive thru. I thought I’d order through the app to make it even more convenient. When I got to the collection window, they gave me the wrong order, then told me to “park up”. There were no available bays, so I parked just round the corner in a bay literally right in front of the door where they walk out with the orders. After waiting 10 minutes, nothing, so I queried where my order was with an employee walking out. He then started giving me attitude, complaining “how am I going to find you”. I replied “what do you expect me to do when there are no bays available?” Totally disorganised, slow and inconvenient, which defeats the whole purpose of their business model. Won’t be coming back.

Had a quick breakfast here today. Hashbrown was piping hot. The sausage and egg mc muffin was ok. Will fill you up if you’re hungry. It’s a small McDonald’s. A drive through too. Service was quick.

I had my food delivered today and I was absolutely disgusted with the food I received it’s was stale cold, wrong drink I tried to contact the person who was dropping my food off didn’t get an answer went through to answer phone my drink was half empty and flat asked for an oasis got a Coke I will never be ordering from this site again unless I am on site

App is the easy way to pay fast and pleasant service

Waited almost 10min 2ppl work, only interested in drive through customer

Chips are always slodgy or cold like they've not been cooked properly. Orders messed up most of the time have to go back, then no signal when ordering on the app.

Honestly this company is a big joke to us. They should be open 24/7 and when we came to order food they said they are on brake and it's closed, will be reopen in 30 minutes. Is this even possible? 😳

Ordered delivery, missing food and wrong food delivered. Useless!!, this is our 3rd try with Uber delivery, all 3 have been a disaster, will avoid this McDonald’s going forward.

Ordered chicken nugget happy meal for my nephew. Drive off, no nuggets , just soggy chips.

If I could give minus 100 I would, avoid the McDonald's @ collenades , service rubbish, delivery don't even bother, food less than edible, absolutely appalling, no fast food about it. Best go to KFC

Like any McDonald’s it’s quick and simple. Except this place never fails to mess your order up. Double check drive thru and counter orders every time!

No internet in the building and no free WiFi. Difficult to see the order over phone. Drive through is always busy. Also my order was picked by someone else and store couldn't help...

I order the chicken and bacon wrap, now I've got food poisoning, while i was waiting i saw them mopping the kitchen with a red mop bucket which is used to mop the toilet floors, both mangers were in sat in the car, also one worker gave a female on skates a free burger without them paying NEVR AGAIN!!!!!!!

Half of my uber eats order is missing and before 00:00 these idiots disconnect the call....

The toilets were very unclean and dirty

ordered from here multiple times and had the wrong items delivered multiple time. IF I HAVE PUT SPECIAL REQUESTS ON MY FOOD NOT TO HAVE CERTAIN THINGS IN IT I COULD BE ALLERGIC SO DONT BE LAZY AND IGNORE THAT!!!

It's McDonald's... usual thing, just different location. That's what McDonald's is meant to be.

Walk-in customers are often overlooked in favour of drive-through customers. It appears to be acceptable to wait 20 minutes to collect an order placed on the app.

They sale stale food, crew is unfriendly unhygienic . After requesting for fresh food Nevertheless stale patties putting in oil makes warm give it me. I think no body takes action against this branch. Please be aware everyone

Very bad experience with this branch .Ordered breakfast directly from this branch and it showed delivered but never received the breakfast delivery and when we called this branch ( nearly 10 times )no one picked up the phone .

Good restaurant. Service can be a bit slow at busy times as they have to deal with in store, drive thru and deliveries

I have ordered from this place lots of times but never got it on time every order is damaged and late by an hour but the taste is good

They have problems forgetting the sauces. They generally forget the sauces you purchased for a fee. Another day they forgot to give me my drinks. I thought it was in a package, so I went back from the road and get my drinks. I had a similar problem with eat in. There is a lot of intense work, they get tired and forget. Managers need to facilitate this issue by giving employees additional breaks.

Went to pick up the order so food was hot and correct

Food ok if having in. Delivery missed dips and was stone cold and dry - "wrapping up" for 10 mins too?

Had a mistake with my order and they didn’t give us our 3 burgers - only 3 portions of chips. We went back and spoke to a guy called Ben and he was absolutely fantastic and gave us fresh burgers with no fuss and understood our frustration. They need more people like Ben there!

Food usually alright sometimes cold but thats pretty normal for maccys. The best part about going here is the lovely old guy who work here keeping it clean and delivery food with a smile! He deserve a raise for making it such a welcoming place :)

I visited this McDonald’s drive through and ordered a ketchup breakfast wrap with no cheese as I’m lactose intolerant, I returned to my workplace where I noticed my wrap had cheese in it, this is not the first time this has happened at this McDonald’s, I will be making a formal complaint to head office as it’s unacceptable

Constantly get my orders wrong. Tonight they forgot to put fries with the meals and even got one of the burgers completely wrong. My daughter cannot eat spicy food or red meat. They substituted her fillet-of-fish for a McSpicy!!!! And the other burgers were beefy. So she could not swap. What should have been an easy meal, and a rare treat, turned into a disaster and we had to cook something separate. This is just one example in a long list of errors. Will no longer order from this McDonalds.

The electronic ordering system did not work and the staff were difficult to pry away from their conversation in the kitchen. Food was standard McDonald's fare. Inside the unit, there were piles of trash and the bins were overflowing. Tables and chairs had not been wiped in a while.

Went through drive through big mistake, chips were cold burgers looked like they had been thrown together and my burger never even had the top of the bun. Worst mc donalds I've used.

It’s our nearest McDonalds, but so many errors and poor food quality

This branch always fails to include add ons. Whenever I order any burgers with bacon or add bacon, they never add it.

Poor. This place seems to continuously woefully underperform. While I get McDonald’s is a franchise, this store damages the brand. Not sure I’ve over had a good experience, even the brand isn’t going to keep me using this branch.

It’s not open 24 hours !! Made I order online to pick up … I arrive and they tell me that they are closed … how is that ? Why don’t the app or website would tell ? Very Unprofessionals !!!! Something that everyone knows from Mc

Got food delivered and only got the drink and tried calling the restaurant but no answer, takes the piss

Ordered a delivery and they missed out all the fries in the order including the happy meal one. How can send an order out without no fries. Worst McDonalds

Never ever received the right order and most of the time item is missing. Luck of concentration, most are grumpy and unhelpful and untrained. It seems they are giving us a free food. This branch in colonnades only I have worst experience.

Service is a bit slow. Does ok though

Absolute shambles happy meals handed out with no nuggets or burgers just chips. One with 2 toys causing riots between the kids. 15 minutes for a cup of tea which when arrived was stewed scum floating on top of cup had to ask for an exchange

I honestly didn't think these places could get any worse.. until Purley. Absolutely shocking service, a complete circus, and the biggest clown is the manager. Gave up waiting, got a refund. Avoid this one at all costs folks.. you have been warned..😮

Cancelled my order so ordered again, then waited an hour in total and it was set to delivered but never received it. Asked all the neighbours. Not there. Very annoyed.

Amateur moroons, far below the standers of the mcDonald’s ,

Meal delivered after being out with the uber driver for over 40mins. It was stone cold. Tried calling the Colonnades Purley to complain and no one answered. Absolutely disgusting and had to be thrown away. Will be reporting them to Health and safety as clearly they have no clue about food safety and temperatures.

This McDonald’s never fail to get my order wrong it seems. First I ordered approx a month ago one 9x chicken selects and 20 nuggets…I get 18 nuggets boxand 9 nuggets box. Now today, same order… now I get 20 chicken nuggets (yay)…ohh?! A 9 chicken selects box?! *opens it* it’s nuggets again. #%?!

Made the Hat Trick burger fresh, but the burger was a disappointment. Need more toppings, sauces. Three patties was too dry.

So slow its unbelievable. There was 1 person waiting ahead of me and it still took them 20 mins to bring the order through.

I ordered toffee latte with cream but I don't see any cream in my coffee and cup was almost half filled so I asked for some cream but rude and grumpy black lady manager refused to put cream. Typical rude McDonald's staffs

We ordered online and our Uber eats carrier said the McDonald’s didn’t have the number of our order so we drove there and they cancelled the order as soon as we got there, they were no help at all and we got spoken to very rudely and shouted at by the manager. Absolutely disgusting her name is Magda, please sort out your customer service !!

Very low service comparison other McDonald's

They got my order wrong and it was expensive do not recommend

This Mc Donald's just doesn't seem to be able to put an order together. I have had to return to the store (they don't answer the phone) at least 3 times this year. Always check your order before you drive off.

This particular branch seems to have serious problems. Mistakes are extremely common. Usually caused by staff lacking the ability to correctly process orders. It is very rare that I have made an order here that does not have an issue. Take today for example, I ordered a simple double cheeseburger. I sat down, opened the wrapping to discover the burger looked like it had been crushed or subjected to some sort of side impact (see picture). I took the burger back to the till where an employee took it from me and showed the manager. He sort of shrugged his shoulders then attempted to dash the burger into the bin (he missed and the burger ended up on the kitchen area floor). They gave me a replacement, I opened it there and then to find my replacement was exactly the same. What are they doing to the food back there? I showed the disgruntled manager who once again dashed it in the bin (no attempt of explaining or apologising for what is going on). Third time lucky as the next one was ok. These kinds of issues are prevalent here and the staff seem numb to any complaints, acting with indifference and without any kind of embarrassment for errors or care for the brand. There is however a lovely hard working gentleman who usually serves customers sitting upstairs, single handedly keeping this branch from receiving a 1 star rating. Lord help anyone who plans to get delivery from here, I gave up on that a long time ago. Always cold and missing items (yes, both issues nearly every time). McDonalds have let their standards slip... They need to get a grip of this branch, get a manager in who takes pride in serving customers what they want.. hot, non squished food (preferably without missing items too where possible).

This place needs to either shutdown or get new management. Every order we’ve received has been wrong! The latest included half cups of drinks, empty fries boxes, and not one burger was right. £45 paid!

Worst McDonald’s ever, terrible customer service. Manager has no manners.

Ordered a bacon egg and cheese roll. Got just bacon. Staff are rude and impatient and get your order wrong 85% of the time.

Every time we order from there its cold always missing items and quality is below poor

First time I had a bad experience on the drive thru today. I asked the lady if the porridge was ready to go she didn’t understand on the beginning and I asked again. She said yes and asked if I wanted syrup which I said yes please. When I get my order no syrup, no spoon and the porridge was cold. Not nice at all. Try to call to complain but was in vain.

Staff are despicable and disrespectful

Have us the wrong food and left people hungry 15 pound missing food off r order

Food orders completed quicker using drive through

Always an issue with my order, always have to return to get it corrected

I was ordering through drive thru and when I said my order the lady was keep saying ‘what.’ ‘Huh’ after I’ve said it about 6 times. When I then got my order they made it horrible and it was wrong. I don’t recommend this place at all. The dine in method is same. It’s always taking forever to get your order and it’s disgraceful.

When you order from Uber Eats the food just sits there and they don’t give it to the driver, and the driver just gives up, and your food sits there for an hour with no one picking it up. The manager needs to be sacked. It’s gone downhill so fast in the last 6 months it’s incredible. They always get everything wrong and they never include sauces from your order, food is always stale and the burgers are not assembled properly. Do something about it McDonald’s.

Takeaway always something missing check your food before you drive off....

I use to always get snacks from here and late night cokes. But ever since McDonald’s donated meals to the IDF, I cannot ever purchase with them again. Now the CEO is crying pretending like he doesn’t have the power to explicitly make a statement condemning what’s happening in Palestine. Money talks to those without conscious, unfortunately.

Usual maccy d. Nothing special.

must be the slowest mcdonald’s- certainly slowest i have visited. sort it out managers!

It's McDonald's it's a classic you know what you're getting. The drive-thru can be a little bit long sometimes but overall it's ok

Terrible service. Food room ages to arrive and most of it was cold. They only focus on Uber drivers and don't care about customers eating in. Parking terrible. Avoid on weekends.

Wrong sizes and half the order missing with 1 hour wait and cold food, avoid at all cost.

Made us go round the queue twice, took 40 mins for food. No tissues, no stirrer for my hot water (meant to be hot chocolate) and the donny behind goes "can I help you". Nuts

Enorm onvriendelijk personeel. Iets vragen aan hun is echt te veel moeite. Hamburgers zijn koud, frietten zijn koud. Recht van toonbank naar tafel dus het zou eigenlijk warm moeten zijn. Dat men hier geld wilt voor geven, voor deze service ? Nooit meer.

Bad customer service, understaffed. Can't answer the phone,can't serve people with out a card at the counter, rude,kept ignoring people waiting to pay.

I recently attended here it was a shambles. Staff didn't appear to know what they were doing because a lady was waiting for one happy meal and the numbers after her kept getting their food while she was told to continuously wait! I ordered a few items for myself and a few children which was all put into a bag instead of a tray I hadn't even turned around and I took one step all the food fell out of the bottom of the bag onto the floor. Staff looked at each other .. it wasn't my fault. The manager said they would replace it all. Obviously he also said to the staff member don't put too much into the one bag. The bags are paper they will break. The lady cleaning tables and working in dinning area seemed nice I couldn't have Apologized enough to her I was so embaressed at what had happened. Despite seeing I had a baby and 2 other children with me I was still told to wait by the till and my kids were left unattended. I just want to make sure I'm complaining about the correct McDonald's and it's the one inside the collonades purley way. The one in Valley Park is just as bad believe me when I tell you they always get your order wrong because not all items are put in the bag at drive through so be vigilant.

Literally, if I could give 0 stars I would. 3 or 4 times now I have ordered through Uber and every. Single. Time. They have got my order either wrong or missing items!! The items, even on a priority delivery arrived cold and in a bad way.m considering too we live just down the road. I can honestly say after tonight I will never be ordering from there again. Shocking staff that can’t even read a simple order.

The worst staff ever, never get orders correct and there us always something missing. Have had numerous delivery orders cancelled after over 1 hour of waiting.

A bit better than your average McDonald's restaurant - it's open 24hrs; and there's a KFC and a Nando's just next door if you're in a group that wants variety.

Nice building, very modern. Food as usual is great lots of seating areas and very spacious.

I have to say macdonalds has changed alot, it's no longer a family-friendly and inviting environment. It literally feels like you have walked into a microwave to get some fast food that you still have to wait 10 mins to receive. Honestly, the setup is not desirable.

Love to go to this McD with the kids. Upstairs sitting area is clean and spacious. Parking is ample but runs out at peak times.

Dirty, full of challenged unprofessional staff that consciously ignore customers that have any issues or requests

Very quick service and very friendly staff ! Also this is by far the cleanest McDonald’s I’ve ever come across !!

Person on packing duty on watching order screen on 2nd Dec 2023 at about 7:30 PM should not be allowed to get near any job of responsibility. We were in a long queue and about 7 people ahead of us had at least one item missing in the oder they were handed. True to his carelessness or lack of skills,our order had two items missing as well. Overall, poorly prepared burgers, poorly packed. This was not the first time, this restaurant never fail to make you feel disgusted. McDonald's should replace the management if they own this restaurant, or take the franchise away from current owner and give it to some competent person.

Mcdonalds has always been grim but the prices make it not even worth it anymore. Add in the delivery drivers watching tiktok at full volume I don't even want to walk into their stores anymore. Cya!