Mcdonald's Restaurant in Croydon

Fast food. Relatively efficient drive through

Every single time I bring my son here they serve us half empty, cold, stale fries and never get our order right, always no straws, the wrong drink and many times even the entire meal is wrong. Such a useless service

DON'T ORDER FROM HERE UNLESS YOU VISIT THE PLACE IN PERSON. Always get the order wrong. Rubbish establishment

Love and respect to the gentlemen who "served" me via drive thru... bless him..

Self service kiosk payment not working and no staff to report it to.

One of the worst McDonald’s I’ve seen, takes you about 20 to 45 mins for dine in, mainly for drive thru, but based on the unemployment, has a very limited on time service, that based on the management level, can’t believe how ridiculous it is as a fast food chain shop taking so long…

Wrap needs more katsu sauce. Fast and friendly tho

Standard maccie d's, and what's not to like about that?

Never had such a bad experience at McDonald's. I ordered on the screens and had to wait at least 15 minutes. I got my order and everything was cold except the coke because it had no ice in it. The burger looked like it was from yesterday and the fries had no taste. The staff was friendly, but I come here to eat and the friendliness is secondary. I threw 3/4 in the trash.

Very handy and situated opposite the Holiday Inn Express Trafford City, especially after a 5 hour journey in the car. The food was freshly cooked, and I had a chicken select meal with the chicken juicy with a not too crunchy coating, all round good value. The best cooked chicken select meal I've had in years.

Lilly is lovely very helpful and attentive

Printer rarely working in the machines for reciept. How would we know order number if it flashes for 2 seconds and no proof of sale? Unnecessary stress. Not even that busy on times I've come and still this happens. Staff can be very good. But why not fix the machines?

Was given the wrong bag at the drive thru.

Every single time I've ordered food here or from here there's missing items, most incompetent McDonald's I have ever encountered. It's actually astonishing that they've never got my order right.

Messy atmosphere don't think any cleaners work there food is probably the worst mcondalds in England

Was good until 2025, fell off this year HARD

They had machines constantly beeping. It felt like the staff were ignoring them, letting them run for several minutes at a time. It was a rather unpleasant experience

Food is always freshly made and served fast

Don’t order via ubereats - orders are always slow and get cancelled -absolute joke and trash

My order took ages to arrive. It was just one happy meal.

Went to pick up breakfast for family. Seemed like we got McShells. Very crunchy and unpleasant all around.

It takes a long time to deliver orders from delivery apps

Too busy I had to wait 15 minutes

Don't order a meal from here as you don't get the fries although they are advertising them as part of the meal

Always something missing from your order, no apologies when you ask for what you’ve paid for. Make sure you check your order before leaving because they obviously don’t.

Went at late night it was still open but couldn't get inside. So went to an other place.

They’re not actually 24h. They close for 30 minutes from 00:30 till 01:00

Price is great not inflated like OTHER FOOD PLACES AT THE SERVICE (PizzaExpress) good taste and was quick

The man working on the top floor (on Saturday 25th) was so efficient and friendly. He made sure everything was clean and advised us kindly on how to use the machines. What an amazing asset - we didn’t expect that level of service!

Second time I've brought my family here. My children & all my grandchildren. I'm not a fan of McDonald's or any other fast food chain but they loved it. In my opinion it was cheap & cheerful & worth seeing them enjoy themselves. Doubt it will be the last time

This on my way to from work. One of the slowest for service I've ever been to plus the amount of times the oder is wrong

Convenient location off busy Purley way, clean and well organised.

Car park is manic and full of crows and delivery mopeds

There’s no mobile service (on the Vodafone network) and no WiFi, so can’t use the McDonald’s app without going outside. Lots of rowdy teenagers with feet on the chairs or rolling footballs down the stairs. Service from the gentleman upstairs was good but the food wasn’t fast. Took about 20 mins to arrive.

the place is horribly disgusting and racist

Did a Mcdrive first they forget the drinks then the fries boxes where empty. Never been robbed at a McDonald’s before….

I ordered food from this bumbacrack institution tell me why it has taken over an hour to come I ended up cancelling coz I couldn’t be arsed anymore WHY WAS IT TELLING ME THE RESTAURANT IS CLOSED IF IT IS CLOSED WHY ARE U TAKING ORDERS do we even use our brains anymore

Ordered home delivery. Half of order was missing what did come was cold unable to speak to a member of staff despite ringing several times so the issue remains unresolved won't be ordering food from here again

Very quiet at 6.15am. I had quick and friendly service. A clean restaurant with upstairs seating and a strong WiFi connection. Limited parking based on a first come first served basis. As many other McDonald's, they're using the new unpopular cardboard lids. Overall fantastic.

Food is cold sometimes, but that's the luck of the draw when you're ordering fast food (fresh vs ready made). However, the service from most of the staff has been excellent. I was collecting a toy series from happy meals and they remembered me - one even asked if I was still looking as the restaurant had left over stock - 2-3 months later! It's the little things that make the biggest difference

Avoid this franchise. Sub par food and not up to standard. Staff are rude. Food is always cold and never prepared properly. Big mac with no big mac sauce and pickles? If you like a plain burger go here, even though I doubt they can do that correctly. Whole experience has turned me away from McDonald's entirely. The head office needs to investigate asap and hold the franchise owner accountable to McDonald's standards.

This is with no doubt the worst operating McDonalds I’ve ever been to

Drab, dirty tables, and the slowest service. It can be quiet, like 3 people waiting on food and it will still take 15 minutes for a happy meal for your kid. There's no WiFi either and you can't get a decent 5g signal in there to use your points app. Avoid.

This branch always fails to include add ons. Whenever I order any burgers with bacon or add bacon, they never add it.

Chips were cold and unsalted. If I wasn't in such a rush, I would have gone back

what the hell is this service time so bad never coming again.

Not enough staff and over taking orders which you have to wait for a very long time especially if you have gone through the the drive thru very bad service and no one to complain too.

Really awful experience multiple times have been given the complete wrong order. Poor

The worst Mcdonald ever. Avoid at all cost.

Very poor food chips hard and cold burger very dry chewy not usually this bad

Just used the drive through EVERYONE was so lovely

Most disappointed went to pick up our order this evening and when we got home there was a Big Mac missing very dissatisfied- called to complain and. No answer !! Order 0055 this is shocking customer service

Do not go to the drive through here! They will make you park in the carpark and wait 45 minutes for your food. Happens every time. They should be warning people before they order rather than taking your money and giving you no option but to wait. They will also give you your mcflurry beforehand so it will be completely melted by the time your food arrives.

I never see this kind of survive in my life.

Really good service and quality of food

Long wait times as they don't serve on table on the ground floor but do so on 1st floor

It's McDonald's can't really expect much.

Could be quite busy for most of the days.

Always very late on deliveries during peak hours. Not only the food arrives cold but out of my last 4 deliveries (3 meals esch time), an item was missing.(Fries twice, one drink and one sandwich!!!) We had to share the food and got ridiculous compensation (£0.71).

I’d give zero if I could – I ordered a Vegetable Deluxe, but received a mayo chicken patty instead. Really disappointing.

Good quick drive thru, sometimes staff are quite rude.

This particular mcD's has forced me to nearly boycott the whole ting. Only the deive thru at night tho. Inside and during the day I never have a problem. Orders always incorrect. Staff are unwelcoming. It's like they just don't care about Ronald's business. I'm not impressed.

Slow!!!! slow!!!!!!slow!!!!!slow!!!!! This is the longest McDonald’s ever The time it takes to get your food is literally a joke Nothing fast about this place at all Slow slow

If you want to sleep on your shift just go and work for McDonald’s because they allow this for all of their employees.

Drive thru, had to park up and waited 30 minutes. We brought meals, got our food but no drinks so then we had to wait so our food was getting cold. Chips were over done really crispy. Toasted marshmallows latte and hot chocolate both came without cream and it wasnt until you got to the last mouthful that there was any flavour in there. As for the MC Rib don't waste your money. I was so disappointed with it, I had it out in America years ago and I loved it. I was dry and hardly any sauce at all. Gutted!! Disappointed with our visit overall.

I was staying in the premier inn next door, convenient location as I literally just had to pull forward my van from the hotel car park and I was in the drive thru. I thought I’d order through the app to make it even more convenient. When I got to the collection window, they gave me the wrong order, then told me to “park up”. There were no available bays, so I parked just round the corner in a bay literally right in front of the door where they walk out with the orders. After waiting 10 minutes, nothing, so I queried where my order was with an employee walking out. He then started giving me attitude, complaining “how am I going to find you”. I replied “what do you expect me to do when there are no bays available?” Totally disorganised, slow and inconvenient, which defeats the whole purpose of their business model. Won’t be coming back.

I had my food delivered today and I was absolutely disgusted with the food I received it’s was stale cold, wrong drink I tried to contact the person who was dropping my food off didn’t get an answer went through to answer phone my drink was half empty and flat asked for an oasis got a Coke I will never be ordering from this site again unless I am on site

Had a quick breakfast here today. Hashbrown was piping hot. The sausage and egg mc muffin was ok. Will fill you up if you’re hungry. It’s a small McDonald’s. A drive through too. Service was quick.

App is the easy way to pay fast and pleasant service

Waited almost 10min 2ppl work, only interested in drive through customer

Chips are always slodgy or cold like they've not been cooked properly. Orders messed up most of the time have to go back, then no signal when ordering on the app.

Honestly this company is a big joke to us. They should be open 24/7 and when we came to order food they said they are on brake and it's closed, will be reopen in 30 minutes. Is this even possible? 😳

Ordered delivery, missing food and wrong food delivered. Useless!!, this is our 3rd try with Uber delivery, all 3 have been a disaster, will avoid this McDonald’s going forward.

If I could give minus 100 I would, avoid the McDonald's @ collenades , service rubbish, delivery don't even bother, food less than edible, absolutely appalling, no fast food about it. Best go to KFC

Ordered chicken nugget happy meal for my nephew. Drive off, no nuggets , just soggy chips.

Like any McDonald’s it’s quick and simple. Except this place never fails to mess your order up. Double check drive thru and counter orders every time!

No internet in the building and no free WiFi. Difficult to see the order over phone. Drive through is always busy. Also my order was picked by someone else and store couldn't help...

I order the chicken and bacon wrap, now I've got food poisoning, while i was waiting i saw them mopping the kitchen with a red mop bucket which is used to mop the toilet floors, both mangers were in sat in the car, also one worker gave a female on skates a free burger without them paying NEVR AGAIN!!!!!!!

Half of my uber eats order is missing and before 00:00 these idiots disconnect the call....

The toilets were very unclean and dirty

ordered from here multiple times and had the wrong items delivered multiple time. IF I HAVE PUT SPECIAL REQUESTS ON MY FOOD NOT TO HAVE CERTAIN THINGS IN IT I COULD BE ALLERGIC SO DONT BE LAZY AND IGNORE THAT!!!

It's McDonald's... usual thing, just different location. That's what McDonald's is meant to be.

Walk-in customers are often overlooked in favour of drive-through customers. It appears to be acceptable to wait 20 minutes to collect an order placed on the app.

They sale stale food, crew is unfriendly unhygienic . After requesting for fresh food Nevertheless stale patties putting in oil makes warm give it me. I think no body takes action against this branch. Please be aware everyone

Very bad experience with this branch .Ordered breakfast directly from this branch and it showed delivered but never received the breakfast delivery and when we called this branch ( nearly 10 times )no one picked up the phone .

Good restaurant. Service can be a bit slow at busy times as they have to deal with in store, drive thru and deliveries

I have ordered from this place lots of times but never got it on time every order is damaged and late by an hour but the taste is good

They have problems forgetting the sauces. They generally forget the sauces you purchased for a fee. Another day they forgot to give me my drinks. I thought it was in a package, so I went back from the road and get my drinks. I had a similar problem with eat in. There is a lot of intense work, they get tired and forget. Managers need to facilitate this issue by giving employees additional breaks.

Food ok if having in. Delivery missed dips and was stone cold and dry - "wrapping up" for 10 mins too?

Went to pick up the order so food was hot and correct

Had a mistake with my order and they didn’t give us our 3 burgers - only 3 portions of chips. We went back and spoke to a guy called Ben and he was absolutely fantastic and gave us fresh burgers with no fuss and understood our frustration. They need more people like Ben there!

Food usually alright sometimes cold but thats pretty normal for maccys. The best part about going here is the lovely old guy who work here keeping it clean and delivery food with a smile! He deserve a raise for making it such a welcoming place :)

I visited this McDonald’s drive through and ordered a ketchup breakfast wrap with no cheese as I’m lactose intolerant, I returned to my workplace where I noticed my wrap had cheese in it, this is not the first time this has happened at this McDonald’s, I will be making a formal complaint to head office as it’s unacceptable

Constantly get my orders wrong. Tonight they forgot to put fries with the meals and even got one of the burgers completely wrong. My daughter cannot eat spicy food or red meat. They substituted her fillet-of-fish for a McSpicy!!!! And the other burgers were beefy. So she could not swap. What should have been an easy meal, and a rare treat, turned into a disaster and we had to cook something separate. This is just one example in a long list of errors. Will no longer order from this McDonalds.

The electronic ordering system did not work and the staff were difficult to pry away from their conversation in the kitchen. Food was standard McDonald's fare. Inside the unit, there were piles of trash and the bins were overflowing. Tables and chairs had not been wiped in a while.

Went through drive through big mistake, chips were cold burgers looked like they had been thrown together and my burger never even had the top of the bun. Worst mc donalds I've used.

It’s our nearest McDonalds, but so many errors and poor food quality

Poor. This place seems to continuously woefully underperform. While I get McDonald’s is a franchise, this store damages the brand. Not sure I’ve over had a good experience, even the brand isn’t going to keep me using this branch.

It’s not open 24 hours !! Made I order online to pick up … I arrive and they tell me that they are closed … how is that ? Why don’t the app or website would tell ? Very Unprofessionals !!!! Something that everyone knows from Mc

Got food delivered and only got the drink and tried calling the restaurant but no answer, takes the piss