Burger King in Croydon

poor fella waited outside in the freezing cold, i didn't hear the door go. Great delivery man and thathank you

Cold food wrong drinks missing item

my chips I ordered were cold and had no bacon bits and the burgers were like pancakes and not the right drink. the price I payed I expect better

Nice meal & service, thank you

Bacon double whopper could of had more bacon in it it was non existed

Food was cold , thats not ok for the amount i paid so not impressed

food arrive hot but didnt get an entire meal hoping for refund

I ordered online and the kids meal didn’t come in a box and had no toy

Nice food before cinema. However, the chairs are the rock hard and have no back rest, my back and butt hurts after eating here. Tables are all dirty too

Driver went to multiple different stops before mine and tried turning his location of to hide it and when confront he didnt know what to say😂food was stone cold and unedible

Used to love Burger King. Walked in to this place and was filthy! Surely one member of staff could have cleaned the tables? There were no customers other than myself and husband. We cleaned the table ourselves, as there were food debris everywhere. Floor , tables , chair. I even swapped a chair as it was covered in burger sauce! The guy behind the counter had his bare arms leaning on the burger heater where the burgers sit before they get to us customers. Overfilled bin. I wish I took pictures. never again.

My meal has been misdeliverd. The issue could have been picked u by the driver as the postcode and address doesnt match. If the driver had asked for the code upon delivery he would have realised the mistake.

Great service burgers were yummy and fresh

Amazing food and nice delivery driver

Friendly staff called name Urvashi. Support Team quick service.

Menan provided great service and menu knowledge. Will come again

My drive thru experience, first off it is really unclear as to where you place your order, I was next to a menu and then heard a voice coming from it. I had to shout my order because the person couldn't hear me, useful. I ordered my meal and was not asked what drink I wanted, so I had to make sure to let them know what drink I wanted prior to moving to the next window. The lady at the counter didn't greet me with a hello or even a smile, she gave me a scrunched up bag with my food in and my drink after I had paid. I then proceeded to ask for sauces and was told '30p' 30p for one tiny sauce pot?? This should come as a complementary part of the meal no? Like every other fast food chain, you ask for sauce and you're given sauce in abundance! I was charged an extra 60p for sauce, of which I handed over the exact change and was left waiting whilst it was counted. I mean come on, just give me the sauce and let me be on my way. The ladies long nails had broken through the gloves, I'm hoping she just stayed on tills and wasn't actually handling food because that was hugely unhygienic. Anyway I take my food and park up as was waiting for my son to finish at his party. I open the bag to see no straw, which I'm guessing is to go with the drink that I nearly didn't get but had to remind them was part of my meal, no bother I'll drink it from the cup. I go to take out my burger and it's stone cold... so disappointing, when I'm spending £10+ of MY well earned money I would expect some level of standards but this place has none. Never again.

Nice service and hot food that’s ai want

Good service, I'm really happy with fast order.

Fpod was amazing as every burger king . Staff was very helpfull and co-operative.definitely recommend to go again and again rather than other burger king.

Food was delicious, delivered on time and with care. Only issue was that the drinks were warm from being in the same bag as the food.

Every time I come into this restaurant it's clean and standards is always a 10 but most of all the service is even better and I have to give thanks to Urvashi and her excellent service not to just me as I was in a queue and she is just able to handle the people in front and multitask with others at the drive-thru and seeing that showed that you need more people like that in fast food chains.👌🏾⭐⭐⭐⭐⭐

Good nice good good service from mayank

Good service from Dexil grate food

Rude woman at the drive-thru, no manners. Driven off only to find out I got the wrong burger. No napkins in bag.

Very good restaurant. Great staff :)

It deserves a 0 star but unfortunately I have to choose a star before giving a review, about 4 staff members looking at eachothers face and watching the costumers ordering in the self service screen instead to cleaning the filthy place. Never again will I go to this. Instead of looking at eachother please work which is what you was meant to be doing, clean some tablets and empty the bins which is almost over flowing. Disgusting

Never arrived. But that’s Croydon Burger King for you. Should know better.

I went to have some dinner and the lady behind the till was extremely rude and not Helpful when the machine was not working and then proceeded to say that we couldn’t pay at the till Second of all there are flies everywhere meaning we had to cover our food whilst eating and every table was covered in flys and dirt

Fast food?! You're having a laugh! I waited almost 25 minutes for a whopper meal and 6 nuggets. Only saw 3 staff members and the one who served me didn't even give me a hello, please, thanks or enjoy your meal. Poor all round. Only the food compels me to give this 2 stars rather than one.

Overall, everything was as expected.

Can't pay cash for my order seeing they force everyone to use the stupid tablets. I was ignored until I called someone over. It's the same with Mc Donald's just over yards away aswell. It's stupid and I'm pissed off.

This is the worst Burger King I have ever seen—flies and rubbish everywhere. I don’t understand how they even expect people to sit next to such filth. The pictures speak for themselves. I can only imagine what they must be doing inside the kitchen if this is what’s happening outside.

Nice meal great service. Thanks

I had a great time with great food, hit the spot, nice staff too. Very satisfied!

Friendly staffs and great service experience. Definitely I will back again.

The staff is very nice and politely service was very nice

The place was dirty, tables were messy and there were flies everywhere.

Good experience. Ambiance is very good. Food quality is very good I enjoy it

Customer service has been very good and they are very welcoming.

Excellent food and good service by staff

Avoid avoid avoid flys on table chairs and kitchen area

Swedha great customer service. Very helpful. Lovely smile. Service was quick. Very clear communication I'll definitely use purley way again. Thank Swedha.

Food was cold and very smelly, I’m not happy

Writing to express my extreme dissatisfaction with my recent visit to your restaurant. The conditions and service I experienced were appalling and unacceptable for any dining establishment. The restaurant was filthy, with rubbish scattered everywhere. I witnessed staff members cleaning their noses in the kitchen and failing to wash their hands afterward. When I requested sanitizer to clean the table for my newborn, I was informed that the restaurant had run out. This raises serious concerns about the cleanliness of the utensils and food preparation areas. There were mice and flies visible throughout the dining area. This level of infestation is not only unhygienic but also poses a health risk. The staff were incredibly rude and inattentive, ignoring customers and conversing in their own language. They displayed a blatant disregard for customer service and the overall dining experience. The entire environment was uninviting and unsanitary, making it impossible to enjoy the meal. The behavior and hygiene practices of the staff were unacceptable and concerning. I will be escalating this matter to the UK Environmental Health Office and pursuing further action with the local council to ensure that the necessary inspections are conducted. The current state of your restaurant is a severe health hazard and should not be serving customers until these issues are addressed. I will also be sharing my experience on various platforms to warn other potential customers about the conditions at your establishment. Immediate action is required to address these concerns. Your restaurant's current state is unacceptable, and I hope that necessary measures will be taken to ensure such issues are rectified promptly.

Atta was a love manager! Very efficient and focused on getting everyone's food on time. Tried to leave him a tip but wouldn't accept it! An asset to this store and deserves a raise:)

Another fantastic visit.. Nutella Muffin is a great addition.

Wrote a long review and they deleted straight away any ways worse place ever, dirty, bad customer service and flies all over

Food not even warm on arrival and chips were inedible they were so cold, spent nearly 40 minutes preparing one burger

says it's delivered but haven't received anything????

Staff is very polite and helpful. Delicious and hot food was served. Doing good job guys Thanks

Thank Atta the service was too quick

It was lovely experience . The place was welcoming and friendly

Fiid was not I a good condition. Overcooked and dry.

Great service thank you team Croydon

Excellent service. Well done keep it up

Went there today and enjoyed it

Excellent service, fast food is really fast food here. Definitely my top bk for now on 👍

amazing customer service , food was fresh hot and tasty

Great food, great service as usual. Never have any issues coming here. Would recommend

the service was absolutely outstanding and so was the delicious food, would 100% return !

Great food and the service was fast and the staff were very kind and welcoming to me

Love this place. One word best describes it, Amazing 👏 🤩

Why is it when you order an extra item with a meal you never get it! Paid for chilli cheese bites with BK XL meal and they never send them!

Driver couldn’t speak English and couldn’t find my door food was cold

Again with the two orders soo far away from my house

This store is an absolute shambles when it comes to customer service, after seeing staff be rude to multiple customers (not looking at them when speaking, horrendous tone of voice and just a general lack of manners and basic communication skills I decided to mention it to a member of staff. I went to the till to ask for a bag for left over food, the person asked if I had ordered at the kiosk, I said no before I could ask he said you need to order at the kiosk and started talking to the Uber eats delivery driver. I waited for him to finish and before I could speak he again tried to direct me to the till, I told him if he had some patience then I would have just asked for a bag. He very sarcastically said sorry what can I get you before handing me a bag. I very calmly and politely told him that customer service at the store was unacceptable and that it needs to be improved to which he responded “no we’re too busy” and showed me the drive thru screen multiple customers laughed and shook their head and I did the same because it was a ridiculous answer. Plus the fact that they will not take orders from the till even if someone is struggling to use the machine. Chips and chilli cheese bites were hot and seemed freshly cooked but I couldn’t say the same for the burger.

The quality of the food is nice however the proce is ridiculous. Regular chips cost about £2 but for loaded chips with cheese it's more than £3 and is basically the exact same thing with a bit of cheese sauce over it. Som of the staff are very calm and understanding however some are quite rude. There isn't any music so it is quite quiet. Don't waste your time and money here. GO MCDONALD'S INSTEAD ITS ONL ACROSS THE ROAD

Missing items! Driver went to about 3 take away places and picked food up first so it was stone cold

I missed two things in my order and billed for them

Very delicious. Everything was well cooked and prepared nicely. A nice choice for vegans and vegetarian. Way better than McDonald's.

Nice meal nice service thank you

service gone to the dogs in this place. advertising meal deals but could bot order through machine. got refused to order at till saying I had to order on machines only.. useless service here and down right rude.. just as bad as mcdonalds over the road

The chips were not cooked and drinks warm, the delivery took ages

Really good food but £28 + for 2 meals and a large Diet Coke no ice 🫣🫣🫣 is ridiculous. Drive through experience rubbish with staff that struggle with basic English.

Really tasty and great variety for vegans or vegetarians. Sides are tasty as well.

Cold, cold, cold, burgers were awful a 2 yr old could have done better, they were soggy and tasted vile, and some peppercorn mayo on the angus burger would have been nice, and not half a ton of rocket and chips were cold as usual , why do I keep hoping they would improve, oh and a paper bag DOES NOT keep food hot

when someone orders a meal with a drink and the drink is meant to be Coca-Cola you do not sound Capricorn zero when I paid extra money for Coca-Cola and if Coca-Cola would say

I went in at 21:15 they refused to take orders only for takeout ( they close at 23:00 ) they said the place is so dirty the staff are rude they laugh in your face just because u order more than u should

burger cold but edible , chips awful and stone cold had to throw them

The food was amazing, service very quick and staff was friendly

Really kind staff, my food came very quickly and it was delicious. 10/10

Thank you for the good service and clean restaurant I have enjoyed my food very much.

Excellent service , great food and very clean restaurant.

Very bad service nobody apologised win shop was not opened on time which often happens as well as always finding the wrong products in your bag when you reach home

Good quality good people and good food

it was never delivered and I've had no contact about what happened! and as yet not refund!

Didn’t even arrive saw the driver drive past and say delivered he did not stop for a second and drove off with my food

Poor service and there was cheese on my chicken royale.

I asked them to remove cheese from a burger they removed all the topping on all the burgers

We did not receive 1 complete meal and also the chilli cheese bites after waiting over an hour. When driver arrived, he said another driver took the order and he has to return. So original driver stole the food. I want a full refund for missing items. Not account credit. Refunded to my bank.

Staff very unorganised, giving wrong food out, too busy talking amoug themselves.

It first said delivery at 22.05 which swiftly went up to 22.25 !! So my food had been in his bag on the back of his moped for 20mins! Food was cold such a waste of money..

Waiting time is more than 15 minutes. Missing burgers for 17 pounds. I had to go back to ask for missing items and they told me yes we know that burgers are missing from your orders. Not even say sorry. Terrible customer service. The food was tasty. Never go back.

There was no cheese in the Whopper burger. Chips not cooked well. Everything else was good.

Missing a whole meal but otherwise excellent

Food didn’t even arrive! Said delivered but wasn’t to me! I then had to re- order more food from elsewhere!

2 burgers 2 chips 2 comes. Unfortunately the cokes were hotter than the food

food was delivered in under 10mins. we were amazed.

Good food but some burgers were poorly assembled.