Burger King in Croydon

Drive thru wait times are awful. The person taking the orders was rude and aggressive.

took my money twice.....tried to cancel one order it got cancelled but no refund?!?!

they gave us our food like 40 mins after we ordered, we complained to the guy and the said "oh okay" and left i ordered loaded fries they didn't even give me a fork, am i supposed to eat it with my hands ????

If you’re reading this, I just saved you some money. The food is awful—no other way to put it. The staff is friendly, but the food tastes like frozen microwave meals. I’m guessing, since they don’t get many customers, they let the food sit around, and the burgers suffer for it. Even the coffee made me feel sick. Think I’m exaggerating? Try it for yourself and let me know what you think.

the driver was on time and even waited for me. ten out of ten for driver

I came in at about 2015 on 5th March 2025. The restaurant is a mess! Bins overflowing, tables yet to be cleared, receipts all over the floor. Other than that, food was fine, and staff were courteous enough, despite clearly having been very busy today.

My family and I visits Burger King to enjoy and relish in some burgers. The environment was freezing, didn't expect that. Then asked staff if they could turn on the heating and they replied, "it's not working and will be fix in a few months, " which is outrageous. As one phone call higher up the chain "should"get the problem sorted, so paying customers can sit, eat and enjoy their meal with family and friends without feeling like they're outside in the cold. Sad to say eating in the cold completely ruin the occasion after spending over £50, regrettably!

A takeout should not take 1 hour to deliver even in a Friday night. What's the point of ordering fast food whne it's not fast.

waited over an hour for delivery, food turned up cold, never again

delivery driver polite and helpful

Got there on a Saturday at 9.15 & still not open?? On their website it says they open at 9! All I did was went across the car park to McDonalds & had a breakfast

Lovely friendly staff and good quality food

Slight extra time they take but that adjustable as per food quality

Its a good restaurant. Enjoyed the food very much.

It's a good restaurant... Will visit sgain ir suee

Good restaurant honestly.., just amazing

It's an amazing restaurant will definitely visit again

order was cold and barely any chips with one part of the order

Manager looked after me nicely very nice man thanks Menan

It’s a great restaurant will definitely visit again

Good place , food nice , fast work

Memphis BBQ burger was really nice. chicken fries were okay, but I feel that the portion was a little small for the price. chips were kinda of cold.

Very happy with the food and fast service

Only one problem, a missing item. Everything was great apart from that.

This a very good restaurant food is amazing definitely will come back ...

Food is as usual but atmosphere nice specially the area is a lot of big stores

good rider delivered in pouring rain

Bought a double Whopper with cheese meal got it home open the package marked as Double Whopper with cheese meal found a single whopper with cheese. Lesson to learn check your takeaway before you leave make sure you get what you ordered

the food was nice, but it wasn't hot so I reheated my chips, the burger was warm to eat.

pleasant and helpful delivery driver

Cold restaurant horrible service and cold slippy food . Worst BK I have eaten in .

The staff is very friendly and helpful

Good service and helpful, just need get few more staff so they can help each others rather then 2 people doing everything and making the person in front counter to go clean outside and people are waiting for they order to be done.

Kept extending delivery time, food cold

Went there ordered on the kiosk screen for it to fail got the lady to come over she took us to another screen we had to wait long so I said can we order at the front then she said no, yes you can you just can’t be bothered to, so then she kept speaking over me, said sorry no then left, lazy staff and a dirty restaurant takes 10 years to get your food.

good atmoshpeher and supportive staff.

I am not happy due to the fact I have not received my meal

Food was ok. The tables were dirty. You can’t walk up to the counter anymore to get served. Rude staff. No paper in the self service machines. Only two machines working. It was warmer outside. Differently has gone down hill.

Coldest day of the year and no heating on. Shocking.

Took an hour for a basic order to arrive. Driver took the longest route getting here. Food was cold when it got here.

Food arrived freezing cold however thrown

Turn up cold and squash and small portions not very enjoyable

FOOD IS FREEZING COLD, CHIPS ARE SO HARD I HAD TO THROW THEM AWAY. PLACED MY ORDER AT 8.20 FINALLY DELIVERED AT 9.10. 50MINITS FOR A BURGERKING. WONT EVER ORDER AGAIN.!!!

polite and friendly delivery driver

This is the worst BK I’ve ever been in! I wish I had seen the reviews before visiting! The food was ok but it was filthy and it’s not that busy , staff standing around when they could be clearing tables etc! On top of this children runnning around the restaurant like it’s a playground and the staff ignoring it ……

Nice food nice staff very friendly and helpful I like this place

Great service and clean restaurant

Excellent service by mayank friendly Food was hot Gourmet burger super Fries were nice and hot Dinning areas were clean

Friendly and great service by riddhi as she were doing 3 people job by herself drive thru ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Amazing service and friendly staffs

It was wonderful trip last night staff is very cooperative and helpful and clean for everything Thanks for everything

Super supportive staff and very clean and service I was visited last night and it was good supper and very cooperative

5 Stars! Burger King Valley Park - Marianne Makes it Magical! I recently visited the Burger King at Unit 1 Valley Park in Croydon and had an absolutely fantastic experience. The service was top-notch, especially thanks to Marianne! She was incredibly friendly, helpful, and went above and beyond to make sure my order was perfect. Marianne truly embodies excellent customer service and deserves all the praise! The food was fresh, hot, and delicious – exactly what you want from Burger King. This location is clean, well-maintained, and has a great atmosphere. Highly recommend!

Excellent experience at this restaurant today and great service by Mariann. 👌🏻👍🏻❤️

I bought a meal from this restaurant today and I was very satisfied. The Burger and chips was tasty and fresh & staff were very friendly. The dining area was also clean so it was a great experience overall. Thank you

Best Burger King in Croydon, friendly staff

Lovely and very friendly staff best burger king around Croydon

The service is very good, I go every day and I always get the menu quickly and fresh I would single out Mariann, she is really nice, always pleases the guest and always serves quickly I love it

Very warm welcoming and helpful team, the food excellent, freshly made. Highly recommended.

Staff was very kind and so quick. The food is fresh and tasty. Thank you Mariann for this great lunch .

Nice and tasty food. Really kind and quick costumer service by Mariann. Thank you.

Excellent services and friendly people

poor fella waited outside in the freezing cold, i didn't hear the door go. Great delivery man and thathank you

Cold food wrong drinks missing item

my chips I ordered were cold and had no bacon bits and the burgers were like pancakes and not the right drink. the price I payed I expect better

Nice meal & service, thank you

Bacon double whopper could of had more bacon in it it was non existed

Food was cold , thats not ok for the amount i paid so not impressed

food arrive hot but didnt get an entire meal hoping for refund

I ordered online and the kids meal didn’t come in a box and had no toy

Nice food before cinema. However, the chairs are the rock hard and have no back rest, my back and butt hurts after eating here. Tables are all dirty too

Driver went to multiple different stops before mine and tried turning his location of to hide it and when confront he didnt know what to say😂food was stone cold and unedible

Used to love Burger King. Walked in to this place and was filthy! Surely one member of staff could have cleaned the tables? There were no customers other than myself and husband. We cleaned the table ourselves, as there were food debris everywhere. Floor , tables , chair. I even swapped a chair as it was covered in burger sauce! The guy behind the counter had his bare arms leaning on the burger heater where the burgers sit before they get to us customers. Overfilled bin. I wish I took pictures. never again.

My meal has been misdeliverd. The issue could have been picked u by the driver as the postcode and address doesnt match. If the driver had asked for the code upon delivery he would have realised the mistake.

Great service burgers were yummy and fresh

Amazing food and nice delivery driver

Friendly staff called name Urvashi. Support Team quick service.

My drive thru experience, first off it is really unclear as to where you place your order, I was next to a menu and then heard a voice coming from it. I had to shout my order because the person couldn't hear me, useful. I ordered my meal and was not asked what drink I wanted, so I had to make sure to let them know what drink I wanted prior to moving to the next window. The lady at the counter didn't greet me with a hello or even a smile, she gave me a scrunched up bag with my food in and my drink after I had paid. I then proceeded to ask for sauces and was told '30p' 30p for one tiny sauce pot?? This should come as a complementary part of the meal no? Like every other fast food chain, you ask for sauce and you're given sauce in abundance! I was charged an extra 60p for sauce, of which I handed over the exact change and was left waiting whilst it was counted. I mean come on, just give me the sauce and let me be on my way. The ladies long nails had broken through the gloves, I'm hoping she just stayed on tills and wasn't actually handling food because that was hugely unhygienic. Anyway I take my food and park up as was waiting for my son to finish at his party. I open the bag to see no straw, which I'm guessing is to go with the drink that I nearly didn't get but had to remind them was part of my meal, no bother I'll drink it from the cup. I go to take out my burger and it's stone cold... so disappointing, when I'm spending £10+ of MY well earned money I would expect some level of standards but this place has none. Never again.

Menan provided great service and menu knowledge. Will come again

Nice service and hot food that’s ai want

Fpod was amazing as every burger king . Staff was very helpfull and co-operative.definitely recommend to go again and again rather than other burger king.

Good service, I'm really happy with fast order.

Food was delicious, delivered on time and with care. Only issue was that the drinks were warm from being in the same bag as the food.

Every time I come into this restaurant it's clean and standards is always a 10 but most of all the service is even better and I have to give thanks to Urvashi and her excellent service not to just me as I was in a queue and she is just able to handle the people in front and multitask with others at the drive-thru and seeing that showed that you need more people like that in fast food chains.👌🏾⭐⭐⭐⭐⭐

Good service from Dexil grate food

Good nice good good service from mayank

Rude woman at the drive-thru, no manners. Driven off only to find out I got the wrong burger. No napkins in bag.

Very good restaurant. Great staff :)

It deserves a 0 star but unfortunately I have to choose a star before giving a review, about 4 staff members looking at eachothers face and watching the costumers ordering in the self service screen instead to cleaning the filthy place. Never again will I go to this. Instead of looking at eachother please work which is what you was meant to be doing, clean some tablets and empty the bins which is almost over flowing. Disgusting

Never arrived. But that’s Croydon Burger King for you. Should know better.

I went to have some dinner and the lady behind the till was extremely rude and not Helpful when the machine was not working and then proceeded to say that we couldn’t pay at the till Second of all there are flies everywhere meaning we had to cover our food whilst eating and every table was covered in flys and dirt

Fast food?! You're having a laugh! I waited almost 25 minutes for a whopper meal and 6 nuggets. Only saw 3 staff members and the one who served me didn't even give me a hello, please, thanks or enjoy your meal. Poor all round. Only the food compels me to give this 2 stars rather than one.

Overall, everything was as expected.

Can't pay cash for my order seeing they force everyone to use the stupid tablets. I was ignored until I called someone over. It's the same with Mc Donald's just over yards away aswell. It's stupid and I'm pissed off.

This is the worst Burger King I have ever seen—flies and rubbish everywhere. I don’t understand how they even expect people to sit next to such filth. The pictures speak for themselves. I can only imagine what they must be doing inside the kitchen if this is what’s happening outside.

Nice meal great service. Thanks

I had a great time with great food, hit the spot, nice staff too. Very satisfied!

Friendly staffs and great service experience. Definitely I will back again.

Customer service has been very good and they are very welcoming.

Good experience. Ambiance is very good. Food quality is very good I enjoy it