McDonald's in Croydon

No order delivered. Says delivered but no one buzzed or arrived at my door. It always seems to be McDonald’s with the problems. Missing items or not delivered.

the food was nice and warm. thanks

They always forget things in your order and never answer the phone when you call them. Terrible service.

So much of my stuff came missing

Im missing the 3 ice cream I ordered I got a coffee instead and I'm not happy at all.

I waited so long I forgot it was coming items are always missing food was cold and ive seen it before where 3 drivers have left because they server so slow

Food never arrived. Courier said he tried to contact me but no record of any calls or messages on my phone. I expect a full refund please.

Nice go to place with kids and family. Kids always love their happy meals.

no straws delivered for drinks , and free chicken strips not in order despite spending over £15:.

The driver told me he had 2 order to deliver and the other one wasn’t ready so he had to wait longer than expected i received my food late and obviously cold as well

My apple pie was missing from my order and the smoothie was spilt

Thanks for the best take away Mayo Chicken in my life! Less bread in the order - less calories!

The order was never delivered and the courier never contacted me and the customer service representative supports the courier not delivering the item and providing false information

Took more than 1.30 minutos to arrive and when arrived it was completely cold

this was for my children come very late and freezing cold want a full refund not impressed

half the order was missing or incorrect. and on top of all that, my coffee was completely spilled so it was all incredibly messy

It’s a Mc Donald’s it is what it is

4 different occasions I have ordered from here and they never get your order right last time

Uncomfortably busy and staff usually forget an item

Drink was spoilt in bag lid was fastened so can only determine was upside down in transportation

Delivery drive was tooo sweet and keep apologise for the restaurant delay…he can simply delivered and move but he apologised behalf of restaurant that’s so nice

Food was cold. My drink spilt over. No bbq sauce like requested & missed mozzerella dippers. And also when I placed order at 9, it said 15/20 min delivery time but it took 47 mins!

The driver has been waiting for 45-50 minutes to pick up the order, but the manager of this McDonald's, his name is David, says that we do not make the order. 11:10 pm local time

Got no drink. And i will be reporting this. because it’s like you guys dont know how to do your Jb’s

One thing I will never understand about McDonald’s is how there is always something missing from the order! Nuggets come with 2 dips, ordered bbq and no dip arrived. Please do better !

missed out my brownie and I couldn't even get refunded for it

Didn’t get any food at all! Just got drinks! £50 order completely wrong!!

The kids liked the breakfast session and it’s good price

wrong order given if I could give no stars I would

as usual never deliver the right things even when you leave a post note too

Has to be the most peaceful calm personal nonthreatening McDonald's experience I've ever had

Food come cold and I was missing my 20 nuggets

The driver was very nice&polite

Burger was missing and drink was delivered with half spilt soaking through bag

Incorrect order as usual. It’s actually annoying. But McDs are a staple name. Do they even care.

Ordered at 2145 and the food was 'being prepared' until they closed at 2345 and was then marked as delivered and nothing showed up

Food a bit soggy, but alright. They forgot all the sauces, so thats a bit disappointing

I ordered the family deal and there are only 2 fries!!!

the order was delivered about 45 mins late, plus the driver decided to go way past my home which is closer to McDonald's and all my food is freezing cold and uneatable

the whole order was cold. chips soggy. chicken wrap, nuggets and burger all cold, and all 3 chocolate milkshakes very weak. no chocolate flavouring. very poor quality. Not happy with it at all

great delivery time but poor quality food was very cold and barely any chips

Asked for sauces not delivered, no straw for the drink and no napkins either

My food was cold and missing item

Got two hot chocolate and its like water, just informed and got new one and still the same. After second time manager said they cant do anything and bought a coffee somewhere else. Very unprofessional. Had enough. Very bad

spilt coffee, over done egg and wrap tasted like cardboard

The order was missing a happy meal completely. My little one was not so happy afterall.

The order was late and food is very cold

food missing and the wrong milk shakes. when I messaged them they would not sort out my order!! Shan't be order from there again.

Did not put in my big mac and there was no dips and no strolls.

Excellent food Delivery was perfectly timed Driver was extremely well mannered

items were missing as usual, and the cheesey mccrispy had no cheese in it yet again, it can't be that difficult

Amazing food and drive very kind and fast

the food was great and delivery was on time

MISSING HALF MY ORDER! DRIVER SAID TO REFUND ME HAVENT REFUNDED AS OF YET. AVOID AVOID AVOID AVOID

Food never delivered and the app says delivered

Very long wait for food. Shame really, I was keen to eat with friends but they’ve already finished and I’m still stood here

order was very very late and Imcorrect items were giving and it was a small order

Awful!!! Waited over an hour for cold food and half filled drinks!

The order was wrecked the coke split and items were on the floor and scrapped up in to the bin

The food was soaking wet and ruined

Delivered to wrong address … driver not helpful

the McDonalds failed to seal my drinks properly and I had a wet delivery it's not the drivers fault as I know McDonald's changed their lids butthey are not good

Order never ariived after two hours of my wasted time while waiting . Extremely disappointed

Chips soggy and cold and only half full!!

One my items was missing. I was not impressed as this is happening more and more.

Imagine waiting over an hour for food, then the app tell you it was delivered an hour ago!

Order took a long time to be processed. Delivery was a little slow and was delivered cold.

Very bad customer service and items not equal in the box ❌❌❌

I’m unhappy I never received my food this was for my sons dinner now he has nothing

No dips again i paid for them…this is the last time i order from you guys

Food is cold. Me and my friend waited almost 30 minutes to get our order, almost every order before us had something wrong with it and it was wrong, absolutely chaotic.

The food tastes amazing here, and the service is really fast. The workers are extremely kind, caring, and always willing to help. The restaurant itself is positioned in the centre of Valley Park, which is really convenient. I had a day out with my friend and came here for a quick bite, and the price was really cheap.

Waited a long time for our food which isn’t a problem.. but the food was stone cold

Did the drive thru.. told to move to the next window twice… Waited for over 10 mins for our order.. Saw 2 cars behind receive their orders. I went up to window behind and asked where our food was and was told they had to cook the hash browns fresh… I said if I was told that at the start then fine, but was told to move to the next window twice thinking I was collecting. Poor service / communication .. not impressed

There are always items missing. Two Tropicana ordered but never received, instead hot chocolate ( I do not drink tea, coffee, sweet hot drinks) was supplied which had spilled into the bag and made the serviettes wet. Two muffins were not toasted and no butter supplied . This has happened before.

ordered mccrispy deluxe no chicken in burger Al's no barbecue sauce

I`ve been waiting for 35 minutes to get my order ready.

Food ordered 10.22 & delivered at 11.08. Food was very cold. Coffee was spilt in the bag which was soaking wet and dripping. Only half the coffee remaining, which was cold anyway.

driver did not complete delivery

I just had a delivery of two chips a crispy chilli wrap my food was soaked in coke and I now can't eat it

order was expected at 12.15 arrived 12.21. the food was cold & order was missing all drinks from happy meals.

The worst service I have ever received! Left out one of my drinks, bag was ripped open and Just eat denied a refund! Terrible company.

As usual the McDonald’s was cold on delivery although your courier was at the restaurant for about half hour

food is cold had to wait longer than expected for food and incorrect items and as usual does not put the sauces in

Absolutely horrendous! The staff there are rude. Waited ages for my meal as they was serving the drive through and delivery drivers instead of the customers in shop. Rude and food was stone cold!

Order not delivered although the app says it was.

Order never arrived. Driver ate the food.

Food was cold and order was wrong!

Great quick service with a smile! Hot food too!!

My coffee leaked onto my food, so I was unable to enjoy my coffee or my hashbrowns and McMuffin was cold as well

This McDonald's has the best tasting food of all the McDonald's in the area (except Church Street) but damn they are slow. Your order will likely take 10 minutes or more to come out, regardless of whether you are first , second or third in the queue. I've had 20 minute waits here when it hasn't been busy.

I didn’t receive any syrup but food was good and hot for once.

I have to say this will be my first review that will be mostly negative. I rarely use fast food outlets but this one was handy whilst we shopped locally. We arrived about 1pm when it was actually quiet on Wednesday. I noticed that there was no serving counter (Reminds me of an Argos) You order from a machine and wait for your number to come up when they bring out your order to a Hatch. We sat outside as it was a nice day. It was then that I found out why I don't use fast food outlets. The chips were hard and cold. The Coke tasted absolutely horrible and the Big Mac was so bland I didn't know what I was eating. On the order board it showed I had a choice to have a sauce on the side with my burger so I declined. However I didn't know that you actually didn't get any sauce on your actual burger so mine was plain and dry. From experience I have learned never to return food and complain as you never know what they might add to your replacement so instead I left the coke?? And most of the chips eating just the plain burger. Disappointed to say the least. I doubt I will frequent that establishment again.

Cold food and missing item, straws and sauces

Courier was polite and friendly

The driver called me from the next road to say he could not find us and by the time he did get here, our food is now not hot, or even warm.

Food was cold on arrival as well as the times for delivery kept changing

Didn’t get what i ordered and items were missing. I have reported it already

Service too slow. Waited close to an hour for food

Absolutely awful restaurant used it 3 times in the last few months awful every time. Today I waited 20minutes for my order! Got to the table and the wrong thing was in it went to back to counter to swap very slow on the counter waited another 10mins for them to appear with my burger! I had to ask a few times what was going on. She laughed at me When I pointed out everyone was finishing and I was still waiting. Appalling. I wasn’t the only one waiting for long periods of time. Bins overflowing, toilets disgusting! Understaffed!