McDonald's in Croydon

They always forget things in your order and never answer the phone when you call them. Terrible service.

Nice go to place with kids and family. Kids always love their happy meals.

Thanks for the best take away Mayo Chicken in my life! Less bread in the order - less calories!

It’s a Mc Donald’s it is what it is

Uncomfortably busy and staff usually forget an item

The driver has been waiting for 45-50 minutes to pick up the order, but the manager of this McDonald's, his name is David, says that we do not make the order. 11:10 pm local time

The kids liked the breakfast session and it’s good price

wrong order given if I could give no stars I would

as usual never deliver the right things even when you leave a post note too

Has to be the most peaceful calm personal nonthreatening McDonald's experience I've ever had

Food come cold and I was missing my 20 nuggets

The driver was very nice&polite

Burger was missing and drink was delivered with half spilt soaking through bag

Incorrect order as usual. It’s actually annoying. But McDs are a staple name. Do they even care.

Ordered at 2145 and the food was 'being prepared' until they closed at 2345 and was then marked as delivered and nothing showed up

Food a bit soggy, but alright. They forgot all the sauces, so thats a bit disappointing

I ordered the family deal and there are only 2 fries!!!

the order was delivered about 45 mins late, plus the driver decided to go way past my home which is closer to McDonald's and all my food is freezing cold and uneatable

the whole order was cold. chips soggy. chicken wrap, nuggets and burger all cold, and all 3 chocolate milkshakes very weak. no chocolate flavouring. very poor quality. Not happy with it at all

great delivery time but poor quality food was very cold and barely any chips

My food was cold and missing item

Asked for sauces not delivered, no straw for the drink and no napkins either

Got two hot chocolate and its like water, just informed and got new one and still the same. After second time manager said they cant do anything and bought a coffee somewhere else. Very unprofessional. Had enough. Very bad

spilt coffee, over done egg and wrap tasted like cardboard

The order was missing a happy meal completely. My little one was not so happy afterall.

food missing and the wrong milk shakes. when I messaged them they would not sort out my order!! Shan't be order from there again.

The order was late and food is very cold

Did not put in my big mac and there was no dips and no strolls.

Excellent food Delivery was perfectly timed Driver was extremely well mannered

Amazing food and drive very kind and fast

items were missing as usual, and the cheesey mccrispy had no cheese in it yet again, it can't be that difficult

the food was great and delivery was on time

MISSING HALF MY ORDER! DRIVER SAID TO REFUND ME HAVENT REFUNDED AS OF YET. AVOID AVOID AVOID AVOID

Food never delivered and the app says delivered

Very long wait for food. Shame really, I was keen to eat with friends but they’ve already finished and I’m still stood here

order was very very late and Imcorrect items were giving and it was a small order

Awful!!! Waited over an hour for cold food and half filled drinks!

The order was wrecked the coke split and items were on the floor and scrapped up in to the bin

The food was soaking wet and ruined

the McDonalds failed to seal my drinks properly and I had a wet delivery it's not the drivers fault as I know McDonald's changed their lids butthey are not good

Delivered to wrong address … driver not helpful

Order never ariived after two hours of my wasted time while waiting . Extremely disappointed

Chips soggy and cold and only half full!!

One my items was missing. I was not impressed as this is happening more and more.

Imagine waiting over an hour for food, then the app tell you it was delivered an hour ago!

Order took a long time to be processed. Delivery was a little slow and was delivered cold.

I’m unhappy I never received my food this was for my sons dinner now he has nothing

Very bad customer service and items not equal in the box ❌❌❌

No dips again i paid for them…this is the last time i order from you guys

Food is cold. Me and my friend waited almost 30 minutes to get our order, almost every order before us had something wrong with it and it was wrong, absolutely chaotic.

The food tastes amazing here, and the service is really fast. The workers are extremely kind, caring, and always willing to help. The restaurant itself is positioned in the centre of Valley Park, which is really convenient. I had a day out with my friend and came here for a quick bite, and the price was really cheap.

Waited a long time for our food which isn’t a problem.. but the food was stone cold

Did the drive thru.. told to move to the next window twice… Waited for over 10 mins for our order.. Saw 2 cars behind receive their orders. I went up to window behind and asked where our food was and was told they had to cook the hash browns fresh… I said if I was told that at the start then fine, but was told to move to the next window twice thinking I was collecting. Poor service / communication .. not impressed

There are always items missing. Two Tropicana ordered but never received, instead hot chocolate ( I do not drink tea, coffee, sweet hot drinks) was supplied which had spilled into the bag and made the serviettes wet. Two muffins were not toasted and no butter supplied . This has happened before.

ordered mccrispy deluxe no chicken in burger Al's no barbecue sauce

I`ve been waiting for 35 minutes to get my order ready.

Food ordered 10.22 & delivered at 11.08. Food was very cold. Coffee was spilt in the bag which was soaking wet and dripping. Only half the coffee remaining, which was cold anyway.

driver did not complete delivery

I just had a delivery of two chips a crispy chilli wrap my food was soaked in coke and I now can't eat it

The worst service I have ever received! Left out one of my drinks, bag was ripped open and Just eat denied a refund! Terrible company.

order was expected at 12.15 arrived 12.21. the food was cold & order was missing all drinks from happy meals.

As usual the McDonald’s was cold on delivery although your courier was at the restaurant for about half hour

food is cold had to wait longer than expected for food and incorrect items and as usual does not put the sauces in

Absolutely horrendous! The staff there are rude. Waited ages for my meal as they was serving the drive through and delivery drivers instead of the customers in shop. Rude and food was stone cold!

Order not delivered although the app says it was.

Order never arrived. Driver ate the food.

Food was cold and order was wrong!

Great quick service with a smile! Hot food too!!

My coffee leaked onto my food, so I was unable to enjoy my coffee or my hashbrowns and McMuffin was cold as well

I didn’t receive any syrup but food was good and hot for once.

This McDonald's has the best tasting food of all the McDonald's in the area (except Church Street) but damn they are slow. Your order will likely take 10 minutes or more to come out, regardless of whether you are first , second or third in the queue. I've had 20 minute waits here when it hasn't been busy.

I have to say this will be my first review that will be mostly negative. I rarely use fast food outlets but this one was handy whilst we shopped locally. We arrived about 1pm when it was actually quiet on Wednesday. I noticed that there was no serving counter (Reminds me of an Argos) You order from a machine and wait for your number to come up when they bring out your order to a Hatch. We sat outside as it was a nice day. It was then that I found out why I don't use fast food outlets. The chips were hard and cold. The Coke tasted absolutely horrible and the Big Mac was so bland I didn't know what I was eating. On the order board it showed I had a choice to have a sauce on the side with my burger so I declined. However I didn't know that you actually didn't get any sauce on your actual burger so mine was plain and dry. From experience I have learned never to return food and complain as you never know what they might add to your replacement so instead I left the coke?? And most of the chips eating just the plain burger. Disappointed to say the least. I doubt I will frequent that establishment again.

Cold food and missing item, straws and sauces

Courier was polite and friendly

Food was cold on arrival as well as the times for delivery kept changing

The driver called me from the next road to say he could not find us and by the time he did get here, our food is now not hot, or even warm.

Didn’t get what i ordered and items were missing. I have reported it already

Service too slow. Waited close to an hour for food

Absolutely awful restaurant used it 3 times in the last few months awful every time. Today I waited 20minutes for my order! Got to the table and the wrong thing was in it went to back to counter to swap very slow on the counter waited another 10mins for them to appear with my burger! I had to ask a few times what was going on. She laughed at me When I pointed out everyone was finishing and I was still waiting. Appalling. I wasn’t the only one waiting for long periods of time. Bins overflowing, toilets disgusting! Understaffed!

Very bad experience Staff behave like owner and very rude No one give a attention for order Taking a too long time

Food was cold and delivered wrong food and drinks

Not even a busy period yet late and cold

Stone cold chips and brought the wrong items

The patty was way over cooked incredibly dry the cardboard it came in was more moist than the burger the fries were cold and limp and there was no dip which was very much needed with that burger

Not filed to the top. When asked to top up said no 🙈

All the drinks spilled in the bag as always well done 👏👏👏👏

My food come really cold. Also my drink spilled over in the bag. I can’t believe I had no drink with my meal what is a meal without a drink I’m annoyed

didn’t get my sauce and im confused if u get 20 nuggets why is there no sauce? who eats food with no sauce what is the point of asking what sauce would u like have sense mcdonalds

2 weeks in a row McDonalds forget to put items in my delivery. It’s just awful awful service consistently

The staff at this Mac Donald’s should pay more attention to the orders as they always missed something or they send incorrect orders.

Never showed up! Absolutely disgusting

Worst customer service on 2nd August after 10.30 for drive through call service.

No sauces, food stone cold, drinks spilt in bag. Bag opened. Food badly greasy

An absolute shambles today, popped in for lunch before bowling and my order ended up being given away to somebody else? As the order point had no till roll I had no receipt to show my order - had to go through the app to prove I had made one. Another wait (Almost missed our bowling session) then a burger so dry I could have used it as a doorstop. Next time I'll go to Marlowe Way - no issues there.

One item “oasis” missing one coke spilled all over my carpet all the food crushed in the bag! If you can’t afford to offer a delivery service you shouldn’t do it and get paid for it an extra!!!!! Absolutely rubbish

After renovation, it seems service has only become more slow. While there are many touch screens now, they cannot handle the number of orders coming in. For people with time pressure like workers on a break, this is the worst of nightmares. The food is okay in typical McDonald fashion.

no food delivered want a refund asap

Order took 1 hour to arrive, it was picked up at 12:23 and not delivered until 13:05 at which point everything was cold, even the ice in drink was melted. A £4 credit doesn't cover the fact all food is cold.

Wait times at the drive through are unnecessarily long. We were queuing for 20 mins with 3 cars in front for a two nugget meals! They did not utilise their grill bays.

Order came on time but pancake syrup and cutlery were missing. Pancake was cold and dry sausage was burnt and way too dry.