Burger King in Kingston upon Hull, City of

second time ordering from burger king, via two methods and items are missing. contacting the restaurant is a bust of no one answered the phone. childs burger missing

The order delayed in the app by half an hour, it’s arrived cold and soggy and was Aslo missing a bag of onion rings

We had to have a refund as the driver left before we got to him

the burgers only warm and chips were stone cold

late and freezing cold. they make the food and leave it on the side for ages and its getting out of hand now

Food never even arrived. Called restaurant absolutely no help. Complained to just eat no refund so now almost £40 out of pocket. ABSOLUTE JOKE!!!!

Chips missing burger was cold , last time I order now twice that's happened

Food is so much fresher than the Big M service, always enjoy my food from Burger King

missing 2 burgers from my order

The app is very misleading . I ordered a burger and asked for no salad it came with salad and no cheese instead ! The food is also very cold and not enjoyable

cold driver went opposite way and tool ages freezing cold and just eat would not help they happy to take there money though discusting customer service

Driver delivered to wrong address how i dont know when your driver has a code to ask for obviously not doing job properly last time i use this service

Ordered a frozen Fanta! Was looking forward too it and it never got delivered

Freezing cold food items missing delivery driver doing multiple jobs before delivery he called me making excuses up shocking

Walked to counter was told to use Kiosk. Fair enough if they were busy but very much not. Given an empty cup for drink for self service which have no instructions at all. After a minute of trying neither had the coke I paid extra for. I said to them has it ran out and all they said was it shouldn't have. They watched me struggle and did nothing so out of frustration I ended up getting Fanta orange. That's all that was working. The girl on the counter didn't move once to do anything.

I’m sure it would of been nice if it was delivered to the correct address

my order has not been delivered

didn't get what I asked for put things on burger that didn't ask for

MY MEAL WAS NOT DELIVERED AND IM TRYING TO REACH OUT TO YOU BUT I HAVENT BEEN ABLE TO. THIS IS STEALING!

never received the order so had to pay for more food which left us out of pocket I assume when you get order comes through there is a code the driver asks for so I guess he didn't ask the people he gave my order to so we are not happy would make me not want to order through just eats again have emailed you regarding a refund.

cold had to ring delivery driver 3 times as he wasn't anywhere near my house son had.to go find him in the end

Never received a bad order from Burger King compared to all the other fast food places in Hull. Keep it up!

Good burger king meal. exactly as you get from the restaurant

Spend nearly £40 and our food never turned up it’s stated delivered and we never received our food this is disgusting will not be ordering again

didn't get the extra burger patty I paid for cheese bites was red hot but burger was stone cold chips was undercooked and cold disappointed to say it cost me as much it did amd they didn't have the decency to make my burger fresh

Never fails this burger king establishment, great service great staff, Helen is so friendly in this environment helpful, chatty, and so polite, she would be the perfect trainer to all staff, a jewell of a staff member, great food great drinks, so clean

The driver went the complete opposite direction stopped at a house for over an hour I called the restaurant and they couldn’t help and I couldn’t cancel it then he finally ended up coming to my house after 2 hours of waiting the drink was only half full and the food wasn’t very warm but was still fire was fuming tho as I was absolutely starving

burger and chips were stone cold

I've not been in here for about a year, it sadly hasn't changed, the front entrance door is covered in handprints and grease, all the door handles feel like Covid 19 magnets and the toilet sinks are stained. Worst of all the air conditioning isn't working so you'll get plenty of sweating with your meal, it's like a greenhouse in here. I went in, queued and then decided I couldn't eat there, it was hot and dirty so I got back in my car and went to Mc Donald's instead.

There were servers available but they immediately said, "use the machine to order" - no please, or could you or an explanation as to why! So, not a good start. Food that was available was not available to order via the machine, so I still had to verbally query and alter the order. The food did arrive very fast but was tepid, so it had clearly been sat there pre-made. Queues were happening but the staff still just stood behind the area talking. There was chaos with two other families where the parents ignored their children knocking the hats off the shelves. Sadly I had to wait for my grandson to finish his meal before I could get out of there.

Ordered food for delivery but received pink bacon on the burger missing part of my milkshake as well as getting the wrong size for one of them not to mention the rock hard chicken finger that you can see the chicken has pulled away from the breading because of how long it’s been sat.

Id give less if I could went to the toilet before eating there was poo smeard up the back of the toilet that want not new, an I stank of urine, I explained to the staff an they gorped at me when I told them if there toilet was like that I was cancelling the £35 plus order my husband was about to place

Fries cold, chicken burger poor value

food was good, unfortunately I was missing a straw, but was overall good.

food was stone cold when it arrived

Food was cold not happy about it had to put it in the bin as the burgers was proper hard

All food was cold and tasted like it had been there since lunch time

Never got delivered worsed app ever

Quick service staff very polite and helpful

Very pleasant staff and helpful.

Great service and helpful staff.

Worst experience ever the bike rider kept calling me he didn’t know my address?? Half hour later he said he’d delivered it then today exactly the same thing saying it’s been delivered I’m done with this now

wrong food delivered. not their problem..

food was good! staff was polite and tried to give the food as fast as possible! Quiet and clean environment which let me eat in peace!

Lovely staff and the burgers are cooked perfectly! Shout out to Helen

Had a Chicken royale it was class

Lovely place, very clean, fast service, very polite staff, helen was lovely :)

Great food and Amazing customer service

Restaurant always clean and tidy. Staff very polite and friendly with quick service. Food was all hot and freshly made. Excellent 10/10

the service was hopeless, I called to find out what happened with my order and she hung up the phone, that's not how you treat customers...

Food cold as they sent ice cold drink in the same bag very disappointed

Cold food and an absolutely rude delivery guy, rolled up and was sat outside my house beeping his horn then he proceeded to start whistling for my attention!!! Not once actually approached my door and knocked on it! I slammed the door in his face!

non ci hanno dato l’ordine mentre diceva che era consegnato

Absolutely shocking ordered at 12:20 and say it got delivered at 2.33 and no show a £50 order

order never arrived after I was charged for it

food freezing cold as usual, unedible and its poor service

order was missing items. it was only a small order. how hard is it to put a kids chicken nugget meal together, missed off the chips

Mint food would recommend the strawberry milkshake

Very skibidi Burger King very sigma food

Managed our coach party really well, pleasant and helpful staff.

Very good, great service for a large group. Food was good.

very good service food was very good

Food was great staff were helpful with getting such a large order through and controlled the dispersal of the food great

Food was good and very good atmosphere and service

Rocked up with 32 Northumbria Army Cadets and Adults heading to Nijmegen and staff where fantastic, all served well done

Very good very nice berger king

Clean environment, good views, outdoor seats, self-service, parking onsite, fresh food, different flavour drinks. Top service

when ordering it said 20mins. it took 1 hour 30 minutes. delivered by someone on a bike and what must of took him 30 minutes to arrive and it was stone cold and soggy. 40 quid it's a disgrace! won't be using this service again!!

it was not delivered to me. it was delivered to someone else to get home to bring it else & I've had

The food was not delivered. The courier did not call on the phone. Why are illiterates employed? I want my money back.

A pleasant visit for dinner food was very good (cooked on order), staff are nice and store very tidy and clean :) FYI... Would recommend the new Tang chee chicken fries they are delightful.

not only did our order come late we didn't get the drinks the fries were cold and i tried calling the store to no answer so i had to drive to the store to get the drinks the whole point of delivery is that we can stay home to enjoy our food

Good that was early was starving nice hot food today

They forgot a steakhouse burger, which is really disappointing. Everything else was tasty but the lack of one of the main meals of our order was a real let down.

Food cold, items missing from order

orders were missing 2 items again.

food cold!!wrong when u have to re warm

the food was cold we were outside looking for the driver , because he couldn't find the house, he was down the wrong close , and we are missing a steakhouse burger. tried ringing the restaurant, no answer .

the Doritos cheese chicken fries where tough

no food delivered even tho it said it was had to ring multiple numbers and nothing was resolved. won't be ordering again

No problems with food, but had to wait while staff were too busy chatting. Restaurant seemed clean and tidy,.

Great service. Nice and quick just what I wanted on a hot day

Bad advertising. Says the loaded fries are drenched! Really?

Missed a burger out of my order. That’s one of the kids gone without a meal

Missing over £8 in items for an order evidently someone at this chain struggles to read

Freezing food.. Restaurant never answered phone

order didn't turn up and claimed it got delivered

Food was cold and the drink was warm drink hasn’t even been put in a fridge

order didn't show up and didn't get refunded

he didn’t even deliver my food neither did he call me for me to claim it.

Food was cold and fries was cold and rock hard

Good was warm and all my adaptions where correct so happy thank you!

A whole meal is missing burger and chips

salad missing from burger. delivery guy was miserable

Really friendly staff,food came quickly and was hot + tasty.

Whopper meals was awesome as usual, great service

Everything was just as I ordered.

wrong drink ordered for half the order and the frozen drink I got was only half full, other then that the food was cold as I wat he'd the delivery driver go to the other side of the city before bringing us the food

I ordered a meal but the drinks was missing.

Took over an hour. Freezing cold. Chips like cardboard. Spent £40 for a treat. Driver on a bike won’t help. Totally not satisfied.