McDonald's in North Hertfordshire

driver didn't go to the right address And the food was stone cold

Delivery Driver was absolutely brilliant ❤️

heya we don't get Terry's chocolate orange pie

Still waiting after 2 hrs and 30 minutes it's ridiculous

Extra hash brown missing from the order! I shave applied for refund

Awful. Drink leaked all over my food. we're just eating helpful? no.

food was lovely but cold maybe they need new heat bags because they weren't coming far from where they are based.

Requested asap delivery it took over an hour to arrive. When it did arrive it was practically cold

Wasn’t happy with my order it was stone cold when it arrived I would like my money back tbh

Paid for an extra egg, both eggs were missing!

Food was cold want my refund back

order took 2 hours from ordering. said 45 mins was longest wait. food was cold. will not be using just eat again at this rate.

my road was blocked and he called and walked up. very happy

ordered my dinner, constantly becoming later and later on the ETA, I have a label on my door saying knock loudly and wait because I'm disabled. didn't hear the door knock, nobody phoned me, drifted to sleep because of pain killers I'm on, woke up four hours later due to no phone call to wake me announcing arrival, food dumped by my front door. all food was stone cold, milkshake melted. won't ever order from here again if that's how they handle disabled customers

Friendly and punctual delivery thank you

I ordered a cheese burger that came with no cheese and was cold. And i only was given 16 out of my 20 chicken nuggets, i would like my money back.

Food always luke warm like service and atmosphere waste of money

placed my order at 7:40 and turned up at 9:10 when it should have been here at 8:25. Not only that the order was incorrect and after contacting just eat they said there not going to do anything as it's not there responsibly if the restaurant doesn't read the notes box. TOTAL DISGRACE.

Food was all cold and missing items

Really disappointed with delivery time. Ordered different items at different places, everyone sat and ate, except 2 people, who were waiting nearly 1 hour, from ordering

What a polite charming delivery man and so immaculately presented. Am impressed

Only one person sorting food, absolute shambles , waiting 40 mins for food!

Great see delivery and the food first class nice and fresh.

Order was rejected by a driver and then my order sat there getting told till someone accepted the order, it then arrived freezing cold

Didn't receive part of my order

very polite driver , looked clean fresh and happy to be in work 😀

Third order in a row where items were missing. The response from McDonald’s is zero. The help from Uber is abysmal. Offered a partial refund for the item missing even though it was the main bit - the burger. Refunded around £2 when the burger on its own is £5.49. An absolute scandal.

really hot food Stotfold much better than letchworth macdonalds . really quick hot food and nice driver x

Well, gave the delivery driver my code. Went back in to open it up to find instead of the food i ordered I’ve got 2 milkshakes. What’s the point of using codes if they still deliver the wrong things?

I ordered at 9 it said it would be here for 9:35-9:45 and got here at 10:10 im appalled with this delivery time ,however my food came warm which is the only positive about this meal

Didn’t even turn up. They gave it to someone else and refused to refund me the money. The other person didn’t even have the code but they gave it to them anyway. TERRIBLE SERVICE. Specify exactly where you are and what you’ll be wearing. That’s £30 I’ll never see again.

Driver was very rude and delivered wrong order and food

Food was cold! Waited nearly 3 hours since making the order!

Worst Mc donalds, i have ever seen none of the staff having responsibility, i felt they have racism problem, Take care of ur staff and customers, Mr Mcdonalds Manager of out let Mcdonalds Balldock services, even if it is Quit they wont respond to customers and Delivery Guys who are on time and waiting for a meanwhile, the staff is enjoying with music and chitchat, No.1 Timepassing store i have ever seen, even 1 star is more than enough for this store and the behaviour of staff

excellent delivery driver, very polite

Fries were undercooked and cold

Just another cheerful McDonald's. Staff are hard working and tired

Great hot tasty food and good service

Order stated delivered but never arrived

Food is never hot by time it arrives only just warm

not only was it late but the coffee had spilt over most of the food.

My order was never delivered even though it said it was, I have no proper human reply from anyone at just eat yet. completely disappointing service.

Great food & delivered on time. Only issue being 3 x sweet chilli dips were missing, should have received 5 only got 3 which meant some of the chicken selects were very dry to eat!

Does anyone else think the service has got way slower since they introduced ordering by screen? Not only is the service seriously slow and inefficient, the food is also terrible these days. When it arrives it is lukewarm, dry, cardboard-like texture and has the nutritional value of a used teabag. It isn't even cheap, best part of ten pounds for a "value" meal. This company is trading on past glories. All of my 3 previous trips have been similar, not just Baldock and not just in the UK. I think I am done with McDonald's after this recent disappointment.

Not 24 hours, they regularly go offline for two or three hours at midnight. Don't bother ordering the fries as they are always soggy. It's hit and miss in terms of consistency with other food products.

Didn’t get an item from my order which I paid for

Always quick&clean,no problem recommending 👍

Food was late, cold and missing the main part of the order (chicken sharebox), Mcdonalds manager at the Stotfold branch was very rude and unhelpful in "rectifying" the issue. Went to re order and was unavailable to order again so we went elsewhere

Over 2 hours late. Ordered at 22:30 constantly had the time pushed up it’s now gone to 01:30 and is still not here. No way to cancel or speak to anyone

Took almost 2 hours for this delivery. When delivery driver got here, no apology and acted as if it had taken 20 minutes! Although time on app kept up to date I am not impressed.

Went to McDonald's for some breakfast.. no soft drinks on o er at all! Only hot drinks! It's only Sunday!

20 mins for McDonald's.... Over 10 orders ordered after ours were produced first. Not a great experience

Only one of the 5 items I ordered came

Worse mcdonalds, will never go back! Avoid avoid avoid!!!! At firsr i waited nearly 30 mins for my food to be handed to me while they left my frappe to sit there and melt... when I asked them to remake it, I then checked my bag to find 2 missing items. I ordered my food at 23:24 and didn't get my food until gone 12am. Over 40 mins for 2 meals. Shocking.

Very strong taste of vinegar in the Big Mac

Came in at 4.41am which is before breakfast and told no service thought it was 24 hour

Had no drink or chips. I want a refund

Fastest fast food I've had for years ... Oh yeah that's because there wasn't a drive through

I would like a full refund as it hasn't been delivered to me

Cold burger and surprise surprise no Milkshakes

Delivery was quick food was hot, ice cream still frozen so all in all very good.

This one has slower service than a restaurant Always very slow , orders wrong an mess upstairs .few times same experience with other customers saying same

We didn't expect it to arrive having ordered at midnight!

Busy Motorway services with a selection of food. We went for a McDonald's breakfast bap and coffee. The machines were out of paper, so remember your number. Food was coming out fast. Lots of staff on duty.

Delivery time changed quite quickly once ordered and wrong item sent. Instead of brownie ordered, I received a cookie (that I don’t like!)

Slowest service ever, wish I’d read reviews before stopping

wrong item delivered, we ordered a double sausage and egg, and we got a single sausage and egg, with cheese removed!

Burger was cold but they did change it (not happy about it though)

There was no fish just bread roll. 1 apple pie ordered 2 not happy

Was missing food but apart from that everything else was good!

Ordered milkshakes with meals. Got cokes which I can’t drink!

I used the app. The order info was not on the display screen, I had to ask one of the staff. That stated the service was good

1 star as cant give a zero fries were stone cold one nearly broke my tooth and as for the double cheese burger dry buns cold patties no onions stick to peterborough services

The completely wrong food was delivered and I got a drink I did not ask for.

Great delivery driver, friendly

Great service , friendly courier and hot food

ordered at 6:25pm delivered at 9:44pm 3 hours later stone cold not the drivers fault as it was only picked up around 9:30pm food thrown in bin as not edible

the food was cold despite being separated from the drink.

Must be the worst McDonald's in the area. No milkshakes EVER, each time we went up there over the years they never have milkshakes. This is one of those McDonalds which is making money regardless of customer satisfaction. It should be avoided at all cost.

Quick and easy to grab a bite to eat when travelling.

`Half an hour late, food cold, Ice cream melted, how apple pie was overcooked and stone cold. Trash I will never order again from Mc Donalds or Just Eat !

Got delivered the wrong order got given just a big mac meal instead of my actual order I want a full refund

I’m actually so angry right now 4 o’clock I ordered this didn’t arrive till 7 I thought it was cancelled so ordered of a different app so now I spend more money that I don’t have and would like my money back!!!!

keep say one time then another time chips come cold

Fast food, I don't think so, waits of more than 15 minutes common place when I go. They always turn off milkshake/iced frap/smoothis machines really early evening which I find ludricus considering its suppose to be 24hrs & any cleaning/maintenance could easily be done durring quiet periods, not when its clearly busy.

Food is only warm and cold fries 🍟

They do not have soya or oat milk so no tea or coffee for me

This was horrible customer service to start off I ordered my food at 2:30 it then arrived at 4:00 to then have my food frozen and was missing a large chips I am not happy

As usual, McDonalds is okay to have once a month. They have come up with a few innovative burgers, which are really good. especially the spicy ones. Overall okay

Every time I order from you, it’s always cold!!

the drink had spilt inside the bag. so ruined the mcflurry and salad, then spilt all over the carpet before I had realised... so no coffee as well

When receiving my order ,I was missing certain food items like my drink(sprite) and my ketchups

My burger was dry and my chips was cold

Was packed really well and hot, was delivered quickly once a driver was assigned.

I didn’t get any syrup with my pancakes

DIDNT DELIVER MY FOOD AT ALL… Marked it as delivered but I never got my food, ended up going starving.

Food cold and not what ordered

Ordered a Uber,ran the mcdonalds and told them the last time it was cold can they make sure it's hot,manager tells me the driver was there by the time the food was ready and it was still cold! I live in stotfold,2 minutes down the road.worst McDonald's ever! The stumpy manager lady with the glasses is rude and needs to be fired!

All good on time nothing missing for a change

Food was all cold. Mc Flurry had melted and drinks were watered down from where the ice had melted. Food was 45 minutes late!Had made a phone call to the McDonalds after being 20 minutes late and they told me it was out for delivery. We live 10 mins away from the Stotfold Services. Will not be ordering again!