Neelam's Kebab House in Sandwell

I can't give any stars for the food it was disgusting and not edible. We took a quick stop here on the way back from buying our kids school uniform. My child's cheese burger meal had a dead fly in it. I had to show this to the staff who kindley replaced it. However we also ordered x2 lamb tikka in naan and fries. The lamb tikka and naan was not cooked properly the lamb had an off taste and was raw and the naan was very dry and hard /rock solid. The fries also tasted bitter and were dark yellow in colour, it tasted like the fries was fried in old oil, tasted like oil had not been changed in the fryer for a very long time . I took one bite of naan and lamb tikka and I had to send the food back because it was not edible. The staff kindly refunded me for the food because I could not eat it and I did not want a replacement, I was put off by the whole experience. My poor husband however quietly ate his food even though the food was not up to scratch as he didn't want to make a further fuss because our whole experience in this place was already ruined. Neelams many years ago going back 15 years used to be a good place to eat but it has gone down hill. The staff don't know how to cook the food, advice for the owner is send your staff for training or get them to visit a place like Lahore Village to learn and observe how to make naan, lamb tikka etc as they clearly have no idea how to make desi food. Sorry I have had to put this negative comment but this has been my worst food experience ever and I will not be returning.

If I could give a -3 I would. I was service raw fried chicken and when I raised it with the staff he tried to tell me it sometimes happen when you cook food 🤣 he argued with me like I was being extra, it was STILL RAW and he wanted me to pay for another meal if I wanted something else even a replacement because apparently I wasted chicken. Absolutely shocking. Never again.

Food was delicious, the jolof rice and lamb biriyani are a must try!

I was charge £8.50 for donner kebab and fries which didn’t come with a drink it was cold shop kitchen doesn’t look clean there special offers that are advertised was not even on as I ask what’s the point in advising if that’s not on didn’t make sense please avoid

Really gone down hill. Won’t be returning. Such a shame - used to be a good kebab shop, now just terrible

If you want re fried frys and thin crusty burnt fillet burger go here rude guy at the front of house

Really poor food. Kebab was dry and tasteless. Ordered lamb and got chicken. Biryani was bland. First and last time going there

Hygiene was absolutely appalling would not recommended the chicken tikka naan there was no taste. i would not recommend this place. a couple weeks back one of my friends went in there and they had food poisoning from the chicken it was very undercooked. never going in there again hygiene was disgusting.

Last time I went was back was.in 2006 and the place was good. Been twice in.the last week and the quality of the food is very poor and the place was dead. Very expensive and I wish I had read the reviews. Pls don't go there as you are wasting money.

Poor service...waited for almost 3hrs and still food was not delivered have to go and collect it myself...never will I use them again

This place has been around for decades and was a local legend. Unfortunately can't say the same anymore. The staff are clueless and the food is horrible.

I ordered from Neelams in bearwood. I requested for a thick base. When it came it was a very thin base... every slice that was taken was breaking in between. The pizza was soggy and floppy. No way could I eat this with my hands... you had to use a fork. Called up at neelams and the guy couldn't care less didn't even know what deep pan was Absolute joke Gone down hill stay away horrible food and service

Neelams was just the best.... Now absolutely rubbish . Family visit on Friday night, £7.50 kebabs! bread was uncooked, meat was cold and slimy and the sauce was rank!, kebab had no flavour at all,staff seemed to be lost. Had no change,had to go and get cash from elsewhere... Wish we had gone elsewhere! Sad.

Was a place to get nice chaplis/samis. It's gone with some new management and staff. No more there. Snoot, sleeze, and dirty hands.

Extremely poor! Neelams has been under new ownership for a while and the new owners just arent to up it. Paid £6.50 for Chicken Pakora and fries. Very small portion of Pakora that was blasted to death in the microwave with ok fries. The pakora was obviously not fresh and was very hard and chewy. Shame it used to be great there!

On the menu it says fish with Nan or fries but it came with nothing but old salad such a disappointment .

Terrible, the pizza was undercooked and when we sent it back to cook for longer that bitty was still undercooked. Shambolic, my toilet was crying for two days after that

Food was burnt and dry after waiting nearly an hour.

Went here yesterday & have ended up with food poisoning today. We ordered chicken jalfrezi, lamb curry & 2 shish kebabs, with naans. They listed on their menus they have aloo gobhi and chicken & saag but when you ask it’s all non existent. The naans were rock hard as if the dough had been sitting for god knows how long, the lamb had virtually no lamb in there only big lamb bones, the chicken jalfrezi was watery, with raw peppers floating around and the tiniest morsels of chicken ever! The shish kebab took 25 mins to get to our table and they were grey, smelt like cheese and after regretfully taking a bite it was confirmed that the chicken was clearly off and inedible. The gaffa also over charged us when she seen the extra money in our hand and took a fiver just for the fun of it! Never experienced such poor quality food in my life! The gaffa who likes to pretend she is not the gaffa should take responsibility for her business rather than shouting on the phone and then hiding away when we had come to get our money back. Maybe if you paid attention to the quality of your food you wouldnt be so argumentative & defensive over food that is unfortunately out of date & smells very unpleasant. The gaffa needs a wake up call if she believes the food is edible let alone nice. Won’t be coming back here ever again that’s for sure! Do your best to avoid unless management changes.

Neelam's Kebab House used to be popular with locals and students but sadly the good days are no more! Quality of food was disgusting! I'm sorry for using such words to describe food in general (which is a blessing) but this was terrible. I genuinely hate any food going to waste but in this case, even my cat turned her face when offered some of the chicken kebab. To make things worse, the customer service is now non- existent. Such a shame

I have used Neelams for over 20 years! I used to really enjoy chicken Pakora, naan & fries. For the first time we went last night and spent £18. We waited for 40 minutes for the order to be completed. There was no one else in there?? When I got home the Pakora was tiny, red and stale, I nearly broke my tooth!!! The fries were full of oil and looked like they had also been left out for hours. The naan bread was stale and you could smack it of the table like a table mat. We ordered 2 lots & it all went in the Bin. Don’t eat here! Lesson learnt!! The old days are gone.

Worst service disgusting food I came out the chip shop and threw the food away they have no idea what they are doing I'm absolutely astonished they are serving food neelams was very good bk in the day don't bother now

Garbage food, don't eat here! Used to be great years ago but sadly any more , worst scores on the doors food hygiene rating of 1 out of 5, basically means you shouldn't even be selling food. Saw behind the scenes and hygiene was disgusting, used to eat here for around 20 years but won't be bothering any more. Very sad how it's gone downhill under different owners.

Not only is the food terrible but the staff are rude too.

Neelam's has been my favourite kebab shop for about 30 years however the last few visits have been consistently poor. The shop has no heating and is always cold and there isn't anywhere to keep food warm after it's been made which means that it is left on the side as the rest of an order is put together. By the time the order is finished the food that has been prepared first has been sitting on the counter for at least 10 minutes and is cold by the time you get to eat it. The standard of the food has also dropped considerably. Neelam's is not local to me and I always have to drive there so my review not based on a late night drunken kebab!! Last night was definitely my final visit as I can get fair better nearer to home.

Lovely place. Had some takeout, was a shame to see it had downsized. There's usually a parking spot on the sideroad with a 100yd walk to the place

Women was going to charge me £4 for a cheese naan when it clearly showed a different price instead of just accepting it tried to argue with me :/ rude.. food is ok if you have drank 10 pints

Very poor Chicken Tikka . It's become really bad with new cooks there. The old man was great and his sidekick with messy hair. Use to be the best chicken tikka in naan in Birmingham. I'm going to have to find a new place now.

Neelams used to be a good place to eat back in the day. But not today. I ordered a donner burger, and was served a burger where the meat was luke warm and not hot. The man who served me was unsympathetic and argumentative when I complained, he didn't ask if I wanted a freshly made one or offer a refund. So I left the burger on the counter. Hence the reason for my review. Dear customers please be careful what you order online or in- shop as uncooked meat can lead to food poisoning.

Donner kebab was absurd , the fact that they thought it was acceptable to sell rock hard doner meat was an insult to my intelligence or reflection of what they think of their paying customers. Thank God the diet coke was in date.. yes I had to double check .

Definitely not impressed! Havnt been there for a while and wish now i hadnt gone back! Ised to go there all the time! Food was awful! Just as well there wasn't much of it! Spent £15 and wished I hadn't! Had Pakoras which were so dry and over done and cold! Chicken Curry which I didn't recognise as chicken curry. And I don't know what the rice was but Definitely was not fried rice! So all in all I will NOT be going there again!! And would NOT recommend it!

Honestly one of the friendliest takeaways in Birmingham, not to mention the food was perfect 👌 I recommend the donner burger

I like the customer service here the guy behind the counter was funny and the woman manger was nice and funny too however the katama were exapensive but the food was really nice tho

Prices are very high. but food quality is very very bad.

Lovely owners that chatted with my partner and I, so friendly :) My partner said his doner kebab was delicious! Thankyou :)

I was not not happy with the quality of the food the veg samosas was burnt food was also cold when delivered. and the spinach curry was absolutely horrible. too salty and over powerd with hot spices.

Very bad food, the naan was very hard like frozen disgusting food

DONT EAT FROM HERE I had a curry and got food poisoning absolutely disgusting place

Very friendly lady neena and lovely food

Amazing food and amazing service!! Really great team,who were really friendly and chatty. The food was really lovely too.

Ordered lamb tikka in naan went there 2 pick up got home n my naan is rock solid seen him put my naan in the microwave avoid at all cost

Absolutely disgusting and a waste of money. The food was cold and hard naan bread they are very rude

DO NOT EAT FROM THIS PLACE I received cold food, hard naan bread and stale soggy salad! Food was on fit for the BIN and not for human consumption! Be warned

Ordered a mixed doner kebab with tandoori roti. The meat was ok but the roti was terrible and it was if they cooked it a few days ago and gave me the stale roti. Never ordering from again.

Got food poisoning, vomited whole night after eating chicken shesh kebabs. Don't recommend

The food was very spicy, I couldn't eat properly

AVOID!!! Ordered food had to wait an hour and a half for it to arrive stone cold called the shop to explain this and was not interested and struggled to understand what was being said then said there was nothing he could do absolutely shocking service rude staff and cold food avoid avoid avoid

Chapli not a chapli - some flipping omlettes os some shirt. They used to have great chapli. Time's gone. Who really knows what that spicing is hiding. Realising that - already stacked with five of - so dissapointed. Haven't tried the spinach I got - with the sneaky chaplis - cannot rish "a russian" with serious skin disease going off back to prepare. Not a good place any longer. Yuck and muck, I tell ya.

I ordered food from just eat after an hour a guy from restaurant calls me and says our drivers are sleeping so we can’t deliver that’s ridiculous and very irresponsible i'm never ordering from them again worst customer service.

One of bad experience I had from here I really disappointed 😞 I wanted to request all decent customer please do not use this take away they are one of the worst in birmingham i have to report to health and safty about this 😢 won't sit back

Totally waste of money We just ordered chicken curry and 4 shish kabab and 4 rotis. Absolutely tasteless and roti is so hard and uncocked. 1) tasteless food 2) low in quantity 3) over priced 4) in experience staff

Not good at all i went there today the food wasn’t eatable at all very poor quality not properly cooked tasteless and they are charging too much for nothing at all I will never go there again

A big NO! Everything is frozen and stored until it starts rotting! And it happened twice!! Once ordered chicken wings.. I could literally foul smell it! Horrible! I also dialled them to inform, the phone was hung on my face telling they are busy!! The restaurant has degraded after the owner is changed! Never recommended!

I ordered food yesterday and the order was not correct and items missing. I spoke to the new manager who now owns the shop who was very rude. The standard is not the same quality and I was told it is the same chef which is not true. I now realise why for the last few weeks why I have had so many problems with just eat and now Uber. I won’t be ordering again which is a shame as I have been ordering from Neelams for over 25 years 😩

I called to ask questions about a meal, the employee couldn't speak English, was rude, unprofessional and was palming me off with the price then he hung up on me, when I tried to call back they didn't answer because he could see my number, when I called from a different number he answered. Really ticked off, never ordering from them again.

Staff was good and friendly, the chicken pakoras were nice but shavarma could have been better.

We used to order from Neelam's every week but in recent years it's gone downhill. They've had a revamp but the food doesn't match. They need to go back to basis rather than trying to be a jack of all trades.

I went here at 1.46am on Monday 6th of August 2023 while waiting for my food a rat ran out from busy the till side around the counter and into the back it needs to be closed down

I have ordered lamb biryani …i always use to order from this store but this time the food was off no salt ,no spices seems like eating cooked lamb with rice .I tried to reach to the store but he said he don't know anything as he didn't cook and when i asked about manager he said he’s not available plz call after 1hour and when i did call after some time he replied the same .Kindly request don't waste your hard earn money for food from this store .Very disappointed and will never going to order from this store again .

The Lamb Tikka was uncooked I've told the guy please cook it nicely but 👎

Food is bang on. I recommend the 'Mintys Special' a guy call Saf knows this 👍🏾. It's a mixture of chicken with rice or fries with loads of salad. And the portion is bang on!!!

Got order wrong..no idea how u can get mixed kebab with no sauce wrong..came loaded with sauce...kebab tasted horrible like it was off. This place used to b ok yrs bk..now it bad. Also food was cold and 30mins late...guy didnt care when i rang...lucky i wasnt closer or else id have laid them a visit.

Lovely atmosphere and refurb enjoyed my meal

Love these places always have it is what it is 👍🏻

I am missing my kebab please please open again quickly🙏🏻 will it be long?

Terrible food, used to come here many many years ago, food wasn't really that great then to be honest but didn't think it could get worse, moment of madness led us back there. Prices ridiculously high for extremely low standard food. Never again.

The worst serve I ever had, the food was below standard.. like all previous low reviews I would avoid this place. Only good thing about this place is its open late bit would rather starve myself then eating from here

Chicken and chips. absolutely disgusting! My friend had fish of which he said was good.

Nice place for halal food at bearwood road

Disgusting food freezing cold can’t even warm because of the meat and no help from Uber never again 18 pound to go in the bin

Ordered food through uber app Ordered a mix meat kebab with naan and salad and sauces And fries Arrived 40 mins later Stone cold Meat kebab on naan had no salad no sauces Fries cold Called the shop - replied we are busy offered me a can of pop next time - won’t definitely be ordering from this place I told them food is cold - replied we are busy I stated I spend £12 on food and that’s your answer he hung up on me I redialled a few times back cut me off All I can say FANTASTIC SERVICE NOT !!!! Waste of my £12 in the bin

Kebab was fine but peri chicken smelt ransid, had one bite and tasted rotten. Very dangerous to be serving chicken like that - health and safety issue

Bunch of dogs cancelled on me after waiting 1 hour for delivery. Don't waste your time ordering from here.

It's a shame this shop has be run to the ground, looks like a 3rd world take away. The shop had cleaning equipment werw they are making food. Shops falling apart and food over priced...

Delicious thin crust pizza. It would be great if they could include some complimentary dips (as most takeaways do).

One of the worst place to buy food from. They selling outdated food. The staff are rude and the food quality is very bad. Dirty place. The council should close it.

Absolutely appalling!!! A huge health and safety risk. Shame on local council for not yet intervening!!!! Ordered food for family, and when I saw chef scratching his infected scabs off his arm, I told him to cancel order and left. NO SENSE OF HYGIENE. He was abusive probably more so because I hadn’t yet paid. Thank god!! If anyone gets seriously ill eating from here, don’t say didn’t warn you

Hello everyone. Try to avoid ordering from this place please. I am not going to write a long review on if there was chili or mayonnaise on my chips. This is something that’s serious for health. I ordered from uber eats today and chicken stake was raw, smell bad and they literally poured the marinate masala on it. Chips were from yesterday which they put it in oil to warm them. I then decided to ring them and ask them and the person i spoke to was so rude he goes do whatever you want they guy who made ur order is gone somewhere and not back till after 6. I have no driver to send u any food if u expecting that and put the phone down. Thats my £22 of order gone in the bin. Just to let you guys know £22 wasn’t only for steak. Please avoid ordering from this place. Thank you 😊

Just got food from there and the chicken looks like it’s already been eaten or has a disease

Food was over an hour late, cold and stale. Waste of money

Pizzas are amazing but this is the second time I've ordered strawberry cake and been given chocolate cake instead, I dont eat chocolate cake, if u dont have the strawberry take it off the menu.. also a choice of diet soft drinks in the 1.5lt bottles would be amazing.. over all great food

Am not happy as I didn’t get the pizza I ordered and lamb chops were over cooked. Only the best thing was chips and garlic bread. I will not order from this place again.

Good food. Will use again. On time delivery.

Honestly the best burger I've had in ages. The pizzas were great, too. Really good value for the price. The only way it could be better is if they had a zero/diet bottle of drink option in the deals.

These guys can't make a fella burger 🤣🤣🤣 Wasted my £5.50😪😪😪

1. Food arrived half n hour late 2. Chips were soggy and cold 3. Chilli sauce spilled all over the drinks that came with the meal , absolute mess could not drink them 4. Ordered Hawaiian Burger was supposed to be a juicy chicken breast burger that was covered in BBQ sauce , with mayo lettuce and a pineapple ring . They gave a dirty lamb cheeseburger with a few sprinkled pieces of cold pineapple chunks , burger was more dry than the sahara dessert no sauce or salad . 5. The mexican chilli burger was supposed to have jalapenos chillies and salad , however it came with just a few pieces of chewy old chilli pieces thrown into the middle of the burger with no jalapeno and the burger had tasted as if the meat was not grilled properly and had a raw chewy taste . Overall a bad experience and won't be ordering from here again , should have trusted the reviews customers have left before . Would not recommend 🤢

Great spot for late night snack. Food is good

Has everything you could possibly need and the gents behind the counter are polite and great service. Well done ✅

Very rude server, didn't even try to have any customer service, ended up not ordering as he seemed too busy to take my order

Awful, used to years ago and it was okay, I will never go back again. Awful, simply horrid.

Not as good as it used to be,staff can't keep up with orders and are very unorganised.

Great food and service never had a problem

Terrible product, bought 3 naans not cooked properly and not taken care of as it should when taking naan out of tandoor

Rang new years eve as had forgotten samosas, needed 25, told 'no problem', ready in 20 minutes. Got there 20 mins later, they were just finishing cooking. I didn't get to have one on the night, they were that nice they were eaten within minutes of being put on the table. I recommend.

Have only tried the Kebab Meal - 2 Kebab & 1 Nan. Freshly grilled, balanced spice level and good taste. Would recommend he Kebab, haven't tried anything else yet.

3 days have passed I still haven't received my order . Nor have the Neelam kebabs returned my money yet . you cheat people ? Today I will complain you to the people of good complaint and to the city council

Normal Kebab House Under staffed & delay on orders

Food was 🔥 fire 🔥 had a chicken tikka on Nann with salad 🥗. Fries 🍟 was well cooked just how I like them I did ask for that still 😋

The place is really messy but the food is good.

Food is delicious, Been a patron for years. Knocked one star as hygiene of staff and of restaurant could be better.