Big John's in Sandwell

False advertising Cold Food Disgusting Also mixing tomato base pizza with same spoon then In barbecue base topping Wrong!

Food arrived cold, 1 1/2 hours late. Part of the order was missing. They refused to give refund or deliver missing items

Ordered through their app, never received the delivery, they wouldn't refund me my money back.

Absolutely waste of time and money would give a 0 if it would allow me too. Food took 50mins for party bucket and small cheese pizza! Food then was cold and flavourless this is my first time going and most definitely the last! I will stick to my local chippy on future People love and learn

Nice local takeout spot offering all your favourites including kebab meat, fried chicken, pizzas and more. Food is always quality and very reasonably priced.

Half of order missing, called number on website conviently store not taking calls, advised to return to store cold night stuck in traffic 30mins. Not helpful. Tried to send message not able to deliver. Very disappointing. Will not be going back or recommending.

Really good service staff were really friendly and nice would definitely reccommend to anyone

One person that works there is rude but overall good

This is disgusting take away ever I don’t understand is this big John’s. I had a food last night and me and my daughter got sick in the morning and she had only one bite of pizza and the cheese was off and they don’t know about the flavours I ordered rice box with lemon and herb and it was next level spicy don’t get me wrong because I have got experience with pepes and I know what flavour is which one. There donner was burnt. if my daughter get well today I will still take to management but I recommend don’t order from this Quinton big johns. And now I am gonna talk to manager and health and safety department aswel

if i could give minus stars i would. food came wrong to what we ordered. couldnt even eat it it was horrendous. tried to call them to see what we could do but no answer! everythings done through apps instead of simple phone calls🤦🏻‍♀️ i don’t recommend whatsoever! i cant even get a refund because i cant get through to them!

Great place that offers a good variety of lovely food. Pizza was too doughy for me but still enjoyed the toppings

Can not get through on phone been waiting over hour n half rubbish

I was served by a very polite lady by the name of hanin her service was excellent need people like her customer service was excellent keep up the good work bless her

Use this place whenever I'm working over that way to get some lunch, always friendly and food is great.

Ordered food this afternoon, pizza was still doughy, the chips, chicken nuggets were cold and far from fresh! Tasted like old dirty oil!! ABSOLUTE DISGUSTING🤢 DONT WASTE YOUR MONEY!

When the food got here, it was slightly warm, whereas its should have been hot. This made the food taste not as good as it should have been . Was quite disappointed even the kids were complaining that the food was slightly warm.

Filthy place. Don't get anything from there unless you want to be food poisoned

I was disgusted that I paid 7.99 for donner and chips to get 6 strips of meat and a hand full of chips

Chiken smells bad, not happy with this although they changed it. 😔

Pizza was nice, but why don't they do buy one get free like most places. Quite pricey for pizza

Stood for ages and no one took my order, service and atmosphere wasn’t great

Chips looked like they'd been cooked on Monday.... I'm 2023. They was not up to the original std of Big John. they tasted vile and we threw them away. Thanks Big J

Food was cold and tasted rubbery, we had to warm it up in the microwave!! The takeaway is only 5 minutes away from our house so no reason why it was cold. Our normal chinese takeaway is 10 minutes away and food always arrives piping hot when delivered. So no excuse for this!

I’ve been eating from big johns since I was a child but yesterday would be the last ever time. I ordered a 9” pizza which was undercooked the toppings were raw and disgusting. I also had a mixed meat kebab in a naan bread with mayo and chilli sauce which looked like it had been thrown together with nowhere near enough meat. Never again will I order from big johns Quinton

Placed an order on Just Eat waited almost over an hour, to find out they'd given the food away to someone else without checking it was us. Tried to phone to see if we could have it redelivered to be told its not an option and nothing they can do to help us.

When the food finally arrived the driver complained he had to drive 4 miles to deliver it to us and that next time we should order from some were else. I'm sure you don't want your drivers saying things like this and losing you business. However with how rude he was we won't be ordering from here again.

This stores food is on a decline, I am a frequent customer and I’ve noticed they send out the wrong order or the food is cold and chips are hard and too crispy. Embarrassing when I am there telling my friends and family big johns food is nice.

you gave out my order to some that came into the shop and didn't deliver this is realy bad and I want to know how the details wax attained

Would like a refund,, cold when it got to me chips was cold no dip

My Granddaughter munched the fresh esquisite chips 🍟

Food was standard. Curry sauce was really thin and disappointing

nice food and can't complain for the price really either. Only prob was, it said we'd get a free item due to the amount we spent but we didn't but the food we got was nice 👍

Good service, alright food. Boring atmosphere

I've never been to Big John's. So this is my first time. We ordered the budget friendly £2.99 Nuggets and Chicken Burger meals with chips. The food was served to us quickly and the staff seemed pleasant. The only thing is there was no seating. It would have been nice if there were so we could eat in. It is conveniently situated near the number 9 bus route and an Asda. Some of the display signs were warped and it looked a little unkept but the food was hot and we were given good portions.

Very annoyed, my first time ordering for ages but my pizza arrived on time and hot but it very clearly wasn’t my pizza I called 3 shop 6 times and it cut off after putting me on hold each time. I couldn’t even pick the chicken off to eat some of the pizza because it was imbedded into the pizza, so the whole pizza £26 worth went completely to waste and we all had no dinner but we were £26 poorer for nothing.

It was a strange experience, I order fresh naan with chicken, there wasn’t a lot of meat in it, but it was still tasty and hot.

never quite seen a kebab cut into wafer slivers. I counted 6 altogether. I ordered a kebab not a child's kebab. spend my money elsewhere next time.

Food was not tasty. It was cold not hot and then give only 4 slice of pizza, m so surprised when I was check because I did order 6 slice pizza thats. wye m not happy because they cheated me so plz give me my money back I want my money back so plz give my money back

I did leave a note kindly asking for my order to be made fresh but no. Pizza was alright everything else was awful couldn’t eat the wedges had one bite they were dry and tasted old & no taco sauce, was given mayo which is vile. Worst of all the two chicken breasts were pink! & gooey spat it right out. Had to request a refund for everything other than pizza. Waste of time and money!

Great food, arrived just in time for our lunch break. Great service.

the chicken burger was pink inside our burgers it was dry I asked for mayo an didn't get mayonnaise inside our burgers the chips was so hard an dry my kids an me struggle to eat the chips an I have autism son who's 10 today an he wasn't happy the chicken aswel was tasteless an u can tell it wasn't fresh ..I'm disappointed today the other day when we ordered from you guys it was nice what happened today? I'm sorry but that's the truth I feel I won't be ordering from here again ..thank you

small portions for price and low quality

the food was tasty and well cooked i will deffo order again soon

The food was cold and like rubber. We all had a few mouthfuls and left the rest. Very, very disappointing!

Late night and decided on pizza and done chips . Big johns was open so I thought I’d give it a try . Staff were very friendly but food wasnt the best ! The chips tasted strange like they’d been cooked in old oil . Wouldn’t go there again

The food was so good and arrived hot.

Definitely would order again . Food was amazing and tasty.

I want to make a complaint about the driver that delivered my order. when he came all he brought to my door was the burgers, the drinks, the chicken strips, the cheese nuggets and the ice cream and when my partner ask him where is the pizza he said there is no pizza but as soon as my partner refused to pay him he soon went back to the car and got it. he wanted to keep it for himself. you need to get rid of him

This place is vile i ordered food as im pregnant wanted to fill a craving, I then start eating the meat its fine till I had a chip and it tasted weird I then picked up another and smell that has come from it is absolutely disgusting I then knew what taste and smell was and it was urine (wee) i have never threw up so quick and called the shop to complain and oh guess what so refund is allowed rather just replace the food. I will be taking this higher not for fact of me being sick from this but cause disrespect of the first person I spoke to and then fact you cant get a refund for this situation this is absolutely disgusting!!!! DO NOT EAT FROM HERE!!!!

Chips and nuggests were burnt and pizza had a handful of toppings only ate a plain base

Something has changed with the chili sauce. It is now too hot and overtakes the Flavour of the kebab. It used to be just perfect. This has been the case the last couple of times I have ordered. Its a shame cause I loved big johns kebabs. Will they be going back to the old sauce? I REA,LY HOPE SO

Very quick delivery! Lovely fresh food!

Food was hot and delicious, bonus that it arrived 10 minutes early.

Few days ago the guy gave loads of chips separate from meal. Now they put the burger in same box and gave me 10 chips..stingey

Arrived really early and hot! Tasted very nice too

Disappointed. Ask for salt only. No salt nothing. How you gona eat chips whiteout salt. Poor guys

Rubbish service. Didn’t get all my order, so rang just eat who told me they would get restaurant to call me back and that I needed to ask them for refund. Restaurant called me, must have spoken to a 16 year old (not interested in the slightest) who told me that just eat have to give refunds. After telling him I didn’t want to keep ringing round again, he said he would arrange refund. But never got refund. Rubbish service. Paid for food not received!!

Pizza was nice but i ordered wedges as a side and im well disappointed with them. Probably wont bother again.

hot tasty & on time! Thank you :-)

chips were very dry and not very hot, amount of meat was very little. First time ordered from big johns. Wont again!

Not as nice as it usually is. Very disappointed

Always fantastic food! Very consistent and clean place! One of my go to places as food is always great tasting! Prices seem to be creeping up but still cheaper than most. Also minimum order online has increased which means it’s harder to order for 1 as you have to spend £13.99 for free delivery otherwise there is a charge. For some reason chilli sauce has become unavailable to be put on food when you order and has to be purchased separately. Although on some items they can and some they can’t. Very very strange thing that’s happened with all Big Johns branches. Keep the prices slightly lower but charge for tubs of chilli just makes it expensive again. I think personally this needs to be looked at as I always prefer to have my chilli sauce and mayo already on my food rather than getting a tub and dipping it or pouring it from a tub onto my food. Food and service are always great though. Never had any issues!!!

my 2 slices of cake was missing.

So there was a £5 deal with chips and drink. Came to order apparently drinks not included so I had to pay extra for drink even tho it clearly shows drink comes with it. Terrible customer service

Lovely food and great delivery service.

Might as well of took food straight out the freezer and ate it. It would have been warmer than what I received tonight

very good service and excellent quality food.

Taste good like it always does! Arrived early and still hot

spot on today, we really enjoyed our food! 👏👏👏👏👏

Tasted nice, arrived really early and hot!

no can of pop.....................no big deal

Food was delivered 5 minutes early, and was hot/fresh and good portion sizes.

the chicken wrap was very thin and was not worth £10. also they advertised that we got a free gift with orders over £20. we paid £50 and got no gift.

excellent as always, thank you 👍

Went big johns quiton for a burger yesterday.. gave me food poisoning as chicken was pink.. I've been violently sick and only been able to drink water today.. avoid avoid avoid

Very much recommend defo ordering again soon 🙂😋

forgot to put the cucumber on again on the lamb kebab 🤦

As always, absolutely fantastic food. Delivery driver always smiling too and just brightens the mood every time 👍🏻 excellent service

First time ordering- lovely food 👍

Absolutely shocking wrong order and took 2 hrs to turn up

I’ve given it two stars but they are purely to do with the fact that the food tastes okay… i’m fuming, i’ve ordered many times before and always the same thing - masala fish and chips, never had any problems before but for some reason they seem to have forgotten the “and chips” tonight.. three chips… paid £10.99 for fish and three chips.. i would usually think “what a cheeky uber driver” after seeing the lack of chips but if you look closely, you can see the dry paper with no grease whatsoever on it… tried ringing them three times and no answer either so can’t even talk to a physical human to help with the issue… absolute joke.. will never order again

just banger food every time , though not the most affordable

Ordered around 6:45, and food didn’t get delivered until 8:45. When the food arrived, it was barely warm & the pizza seemed like it had been reheated as the cheese was rubbery.

Waited an hour and half and the food turned up stone cold. No apology from the delivery driver. Poor customer service.

Got my order wring wrong sauce and filling in kebab chips undercooked too

food was good but very small portion for the price.

Food was lovely and very tasty couldn't fault it

5 drinks missing and 3 chocolate fudge cakes.

one of the burger meals was missing, only received the plain burger meal, and nuggets and chips meal that was it... quality of what I received was bang on tho

They sent the wrong food, when I called "customer service" a man answered, he tried to blame me, that I ordered the wrong food. After pointing out my order, he said its not his problem, he wouldn't be doing anything about it and to tell just eat. when I said its not just eat its up to you, he said thank you for your feedback and put the phone down. That's 3 of us that's not eaten, and the majority of the food went in the bin. not even the dog would eat it!!! and he eats anything.

This will be the last time we are ordering from here. This is the 3rd time the order was wrong. When you call the number you get through to the rudest man. He trys to accuse you of ordering wrong then when you point out its their error, he goes off on one. Told me it's not their problem and put the phone down. Stay clear!!!

Half of order was missing. (Not very warm & 1 not wrapped very well - fell out on opening) After 2 phones and 40 minutes later, received the missing items. The can of pop was not what I ordered but the chips were hot Disappointed to say the least.

came. without the drink and sauce

I was sent the wrong peri wings I paid ten Lund for the big ones and was sent ten small ones for the Pune I’ve had them before and they were not the right wings I am not happy

food is always good we love the burgers and chips, not the cheapest but very nice food. long wait on food but they do advise waiting times when ordering.

Great food. Arrived quickly and still hot

The food portion for the chips was small and for 20 pound aswell absolute rip off don’t order from here if you want a bigger portion

Today... legend not on brioche bun - just burger bun. no tomato. no cheese sauce :-( salad was great though...

Food is good but depends on ur taste, service and atmosphere are also good

Discusting food and quality expensive