Big John's in Sandwell

it took more 2hours for the food to get delivered

2 hours waited for food chips was cold wrong drinks sat will not bother again

The bucket said 5pcs and 5 wings but only got 5pcs which were dumped on top of the nastiest chips I’ve tasted, I said no mayo or relish on the burger leaving only the burger sauce but came with no sauce and the buns are stale, instead of a 1.5ltr tango I got 4 cans of iron bru which I hate and also doesn’t add up to 1.5ltr and I ordered hot sauce and got a garlic herb instead!!! Will definitely recommend you stay away from this place

order was late and missing the pizza, chicken kebab and boneless chicken that did arrive were good

Very professional and efficient delivery

Garbage eveyrhting wa prepared wrong jus so horrible the way they made everything and jus yh don’t order from here

Nice fresh food, exactly what i ordered. Would order from there again

Amazing food highly recommend 👌

Chip's and chicken absolutely amazing Chicken was well flavoured and succulent

Lovely fresh made donner kebab and 2 large crispy chicken breast!!

I had an amazing experience thanks to hanin at Big John’s! She was incredibly helpful, kind, and professional. Her warm attitude and great service made my visit even better. It’s clear she goes above and beyond for customers — Big John’s is lucky to have her on the team. Highly recommend this place, especially if you get the chance to be served by her!

Driver was professional, cooperative, on point and welcoming !!!

Food was OK ( Donner kebab),but sadly cold as left on back counter as staff. Cooked pizza. Shame .

Brilliant customer service by Hanin and Summaiya. They were very helpful and patient with us. Food was made quickly. Thank you to everyone in the back too.

Excellent food and service definitely be using again

Very nice service from Hanin, she was really good in suggesting items to try. Food was also good.

They don't honor buy 1 get 1 free Ramadan offer I have not received my free items with my order .

Good value for money, quick delivery and the good was good

Don't ever order from big jons .

food arrived late- delivery driver went to wrong house.! food was not even warm, couldn’t reheat due to no cooker as kitchen is getting a refit. Extremely disappointing as this was our go to takeaway- don’t think we’ll be ordering from big johns in a very long time.!

Customer service 5 out of 5, but unfortunately for the second time the food was cold, Donnor in naan was cold, chips cold, half peri peri chicken was not cooked enough. Won't be going again.

Really lovely sfc but chips weren't as good as last time. Turned up early though which was great.

I order masala fish in nan and got an old nan bread with a salty fish and it had hair in it I come far to come go back as I was fasting I wasn’t happy with the food from zee khan

We had three fish and chips delivered. The worst fish and chips we have ever eaten soggy batter. Very greasy. Cost £41.00. Had to throw most of them away. They were disgusting.

I went just now and i ordered two chicken burges and i waited 1hours for it and i found hair in middle of chicken at top and it was from someones hairy arms.

The food was delicious i have enjoyed it very tasty well cooked and just on time 👍

I like that they print the time they prepare your food and stick it to the meal - thats how we know it took 45 minutes to bring it 1 mile down the road. take an hour if you need to but don't bring us stone cold food.

Ordered a pizza meal and forgot the pizza.. how is that even possible

Took my money and still no order 2 hours later and the phone line keeps disconnecting so can’t speak to anyone

Late delivery and when food came it was cold and dry

Quick delivery, massive portions!

Consistent service, has now moved a few doors down to new location

Food was cold and chicken was so dry that even the dog turned its nose up at it!

cold food .food missing .soggy worst ever from there usually rally good unfortunately tonight it was not good .so unhappy waited over 1½ and then it was rubbish happy valentines meal to us not

Good got delayed 3 times and all the food was cold on arrival. Extremely disappointed with this order.

Absolutely rotten place, the amount of litter and dirt outside enough to put you off even entering the door.

Again never showed up. Happened to many times from this place. Never again

Some items were missing, quality of the food was not the best, some items came cold. Tried to request a refund for missing items but was denied.

Naan bread the best chicken meat not great. Donner ok. Loaded chips fantastic. Burger disappointment.

food is great and open late, good for a meal after a late shift.

Waited an hour and 45 minutes, contacted the restaurant to be cut off twice then requested a refund as we did not receive any food

Our chicken wings were replaced with a small bag of wedges and the food was not hot. We contacted customer service and they said the wings would be sent out to us, but they didn't arrive and the order was marked delivered. Food was fast and tasty but would have liked to try the wings.

fish wasn't crispy, chilli sauce was all in one spot. chips was cold. spicy wings wasn't spicy or crispy. one the worst takeaways I've ever had

Not enough sauce on loaded chips

Really nice food lovely and very warm good portion size tasted delicious thank you 👍

£3.99 for box of chips not delivered, called as soon as I opened the parcel, was told they would deliver and sort out the chips, but they did not arrive, disappointed, food is of good quality, but no chips that cost almost a fiver, only fault other than lack of chips is I've never received a hot kebab in 10 years or more, stop putting them in box, they need to be wrapped, you find out how good a business is on how deal with an issue, mine was not dealt with at all, disappointed.

Everything was perfect...thanks

Ordered mixed meat and chips.. received donor near and chips..big johns are famous for getting orders wrong

Good food good service but didn't let me wash my hands

food was nice and hot and very tasty

SF chicken great, 6 x mushrooms that were miniscule compared to other deliveries not so great - dry & shrivelled - you must do better or you'll lose another customer :-(

Actually surprisingly nice. Bf says - great kebab, great mayo, great chips. It's clean and spacious.

Service was a bit slow, had to wait close to 30mins for a fish & chips. Once food arrived it was good but have had better at other Big Johns establishments.

On the deal it say 2x salad, which I didn’t receive, it doesn’t show on the receipt, only on the app which is weird, food was good as always.

Chicken from the burger was pink! Left feed back and no one has replied either!

driver was on time..but got order mixed up with someone else....6pc SFC Spicy Wings but i got 5

if any problems its no good phoning as you just get cut off

This used to be the go-to place for a build your own pizza ..... Now, it's not, limited toppings, quantity is like that of a frozen pizza (ie: not a lot ) Oh well..... Still tastes pretty dam good though.

Absolutely lovely food, arrived hot and delivery driver was very polite. Will definitely be ordering from there again!

Just want to say the staff are amazing. Helped me out in a very serious situation. The lady gave me water and food,thank you so very much for all you done for me, Kind regards julia

Disgusting customer service. Order was missing 20 chicken nuggets so called the restaurant to be told they don't re deliver missing orders??? Sorry? They said it's basically the riders fault even if though the bag was sealed shut, so THEY have missed the item. I then have to wait 10 working days for the money to be refunded? Shocking

Hanin has the best customer service attitude. The food is nice and clean i recommend it.

Vivir cerca de este gran John's y pensé en probar el nuevo lugar después de la mala comida en el antiguo significaba que no habíamos estado allí por más de dos años. Lamentablemente nada ha cambiado, mientras la comida estaba fresca el pescado no era más grueso que un dedo de pescado y cubierto con una masa gruesa. No puedo recomendar cuando la comida no es buena y hay lugares mucho mejores cerca.

Absolutely waste of time and money... This food is so bad I haven't eaten a single bite of it until today.... Bad bad bad .... I give you zero ⭐

Ordered delivery - forgot the chips, called and they said they will put on next order, said no and want the chips. Made excuses saying its busy and said 20min wait. 30 mins later and still no chips! The first and last time ordering, no apology when chips eventually arrived. Cold and tasted disgusting! Never again!

Pizza was dried up and my kebab had the wrong sauce plus was freezing really disappointing

food was delayed, burger had lettuce and tomato on when requested this was removed on ordering, on eventually getting food it was cold

Portion of chips was less compared to normal

False advertising Cold Food Disgusting Also mixing tomato base pizza with same spoon then In barbecue base topping Wrong!

we were advised by the driver that we didn't get the 50% off - Quinton branch?

Delivery guy was apologetic and explained reasons, food tasted fine but was not as warm as previous orders, so i think it was ready a while before they could deliver

Food was decent but potions are very poor and for the price not worth it . Shame as quality of food is good. Donner kebab was half the portion you get elsewhere and potions of chips for £4.50 was again half of what you usually get in other places.

Great food, collection took a little while longer but I imagine due to new opening and teething. Food was great.

Food arrived cold, 1 1/2 hours late. Part of the order was missing. They refused to give refund or deliver missing items

Ordered through their app, never received the delivery, they wouldn't refund me my money back.

Loaded chips werent very loaded, barely and sauce, chips were cold.

Absolutely waste of time and money would give a 0 if it would allow me too. Food took 50mins for party bucket and small cheese pizza! Food then was cold and flavourless this is my first time going and most definitely the last! I will stick to my local chippy on future People love and learn

First time ordering very pleased with food and delivery was quick

Very quick delivery really enjoyed the food will be ordering again

My new best chippy i found ordered 3 times this week really enjoyed the food will be ordering again soon

Nice local takeout spot offering all your favourites including kebab meat, fried chicken, pizzas and more. Food is always quality and very reasonably priced.

Half of order missing, called number on website conviently store not taking calls, advised to return to store cold night stuck in traffic 30mins. Not helpful. Tried to send message not able to deliver. Very disappointing. Will not be going back or recommending.

the food was cold and unappealing

The food is delicious it was well cooked i got what i ordered for and the driver delivered it on time great food i had will order again 10/10 👍

hot tasty & delivered quickly, thank you all concerned :-)

Food tasted delicious i enjoyed the quality of the food i received very good porton size of the kebab meat i got on my chips definitely will order again. 10/10

I ordered 2 sth frd chicken breast pieces. I received one flat dry chicken burger piece. Dissatisfied is a under statement.

No sooner ordered and was with me within 10 minutes food was lovely and hot and a smashing delivery driver 😬

Really good service staff were really friendly and nice would definitely reccommend to anyone

One person that works there is rude but overall good

We love big johns but very disappointed for a tub of curry sauce which was a tiny tub filled half way. Disappointed as it is not worth £1.30! Chips, nuggets and sausage were cooked perfect and arrived warm!

This is disgusting take away ever I don’t understand is this big John’s. I had a food last night and me and my daughter got sick in the morning and she had only one bite of pizza and the cheese was off and they don’t know about the flavours I ordered rice box with lemon and herb and it was next level spicy don’t get me wrong because I have got experience with pepes and I know what flavour is which one. There donner was burnt. if my daughter get well today I will still take to management but I recommend don’t order from this Quinton big johns. And now I am gonna talk to manager and health and safety department aswel

if i could give minus stars i would. food came wrong to what we ordered. couldnt even eat it it was horrendous. tried to call them to see what we could do but no answer! everythings done through apps instead of simple phone calls🤦🏻‍♀️ i don’t recommend whatsoever! i cant even get a refund because i cant get through to them!

hot & very tasty, we enjoyed our meal :-)

Food was delivered really quickly lovely and warm good portion size really enjoyed it massive respect 👍

Order the peri chicken and rice and never again . Very Poor quality rice that was nasty with one tiny cut up strip of chicken that’s not pri pri . The portion size was a small hand full and not suitable for even a little children .

Pizza was undercooked, really doughy not cooked long enough, meat on the pizza weren’t hot. I shouldn’t have to be reheating and cooking my pizza which I’ve paid for.

Really fast delivery but chips was cold and considering the chippy is only 2 mins up the road you would think they would be that cold but lucky I had a microwave to warm them up but that’s not the point should provide excellent food no matter what time

Food was nice and hot, freshly cooked. For £6.49 I expect the fish fillet to look more like the depiction on the website, a little more substantial.

Missed the chips with the pizza