Black Country Chippy Limited in Sandwell

Rude, ignorant and clueless. I've seen better customer service from a squirrel. I would love to buy the place and then hand the 4 woman there p45 on the same day. Sack the lot of them. Useless. No rush . No interest. Customers walking out. Ignoring delivery drivers. Will never go back.

Worst chippy I have ever come across ask for new batter and chips fresh talked to the fryer to fry the sausages first due to them being frozen before they battered it and they gave me literally half cooked sausages smell like ass taste just as bad never again.

I order on the uber app to get my food delivered, I have doner meat & chips with hot chilli sauce and mayo & a scollop on the side. The scollop was fresh, soft & tasty & my doner meat & chips was the perfect portion and tasted so good.

Nice food and deals to be had here

Ordered from here for about 5 years, had loaded box last time which was lovely but I added peri salt this time and omg it tastes fishy!! Couldn’t eat it, was vile! My husband even said it’s the worst kebab he’s had from them! Whoever is working tonight should be sacked!

Nice place for Chippy food and BOGOF deals

Not good value for money,they've advertised £5.99 and other offers buy one get one free, asked the staff, she said don't don't don't. Was very rude, short lady, charge £15.50 ridiculous ...

I love donner from this shop but always when i cam for doner 30-40-60 min wait fukin hell the ladies in this shop toaday again am here nd 40 pound size doner in shop nd still said we got no donner am working 5 year in chip shop they think we are iddot please the shop owner you need to check

Love the staff they know just how I like my 🐟 and bargain buy 1 get 1 free choices 😊

Very good food at a very good price. We had two menus of burgers and fries for £5.99. In addition to this, they have a wide variety of sauces. Even though we had to wait 20 minutes, it was well worth it.

After a batch of poor orders I’d initially stopped using these… but recently decided on 2nd chance, being pleasantly suprised to find things had improved, overall food quality & preparation - great 10/10 👍🏼 Unfortunately… I can not say the same about tonight’s order, chips were absolutely sodden with grease… being so bad they soaked through two sheets of wrapping along with the bottom of a pretty sturdy paper delivery bag… will not be ordering again.

Just tried the Black Country speciality of orange (battered) chips for the first time. Not only were they delicious, they were beautifully fresh chips served piping hot - and a generous tray full for only £3.20 is a bargain. My taste buds thank you even if I have just shaved a few minutes off my life expectancy 😜

I ordered Donner meat and it’s chicken meat ?

I paid for extra beef and lamb bits but wasn't on my meal. checked receipt and was charged for it .. food was cold also

Excellent value and large portions

Excellent food,large portions and the delivery driver was very friendly.

Good all around , services varies from store to store ??? Stone cross hidden charges not advertised??? Great bridge still the best .

Great value for money, can't get deals like these where I live

Never will I have any kind of meal from this place the take your money and don't anything about the service I tried to complain about delivery they didn't want to know

I still not getting my stampcard for this order and have sent several emails with no response apart the Dutch office and they say need uk branch I said I have no reply

I ordered the food at 3.15 and it was delivered at 5.03 and stone cold.

Driver was lovely. Haddock, chips, scallops and sauces all amazing. Didn't get my 2 cans of coke though :( Apart from that brilliant :)

excellent hot food delivery on time 😃

you forgot put the salads in my kebab 😞

Absolutely amazing! I had the new loaded doner and chips it was again amazing, I was tempted to go large as I thought it might be a small portion but it's was a good size I couldn't finish it all! Will definitely order again!! 🔥🔥🔥

***** DO NOT WASTE YOUR TIME**** Two orders wrong on two occasions. Since staff have changed, the service is really poor. Orders completely wrong, was told to bring it all back, I photographed the food in the bag, the lady replaced the food with the wrong curry sauce again, I called and she admitted her error but then tried to say I didn't return the bag of chips, then changed her words and said almost all the chips have been eaten, I said that was the portion I received. Owner called me, said next time you go in, they know to give you same on him, went today and surprise and surprise they didn't know and then on the phone was saying completely different to me, the communication within the staff, manager is very poor. As a business owner sometimes you have to hold your hands high and say sorry for the error especially when it's an error three times and take responsibility to keep customers happy not here, they blaim customer for their mistakes. The owner even said to me the staff has recently lost her husband and begged for her job back and had mental health issues at the moment, and then wonder why customers are complaining. Was good before, now the worst service in the area.

Haven't been to Stone Cross for over 30 years , up in the area for a sort of holiday, sometimes used to work down the road ( it's changed a lot ) , so I was curious having seen YouTube reviews . Originally from Oldbury but moved south many years ago , but up seeing friends . Couldn't believe £4.30 I think for a small fish and chips , you pay over £3 just for chips on SE coast now . Unbelievable.....and good food here too . Well done BCC . Shame I'm not used to the accent any more despite being Brummie myself , and yes I know this is the black country . Southerners don't understand orange chips 😁😁😁😁, I never used to give it any thought when I lived here , it was how it was .

Was not delivered! A rude driver who blantantly refused to come to door when I have a one year old here & gave clear instructions where to come. Will not be using Just Eat again, used to be reliable but drivers these days are lazy and just cannot be bothered!! Will not recommend to anyone either.

i still haven't received my food because the taxi driver doesn't know where i live

I like my meal it was nice to receive it nice and hot it was delicious. Do you make normal chips no batter? Delicious!

Gone really downhill Battered chips rock hard, think they had been sitting around for ages Kebab also dry and rock hard but the worst part is the atmosphere and the attitude of the staff No manners, no thank you and the tutting and puffing was uncalled for

Amazing taste food so fresh and cooked well chicken kebabs really nice and juicy and fresh chips and fish also as good, great staff great prices well worth every penny.

Food was tasty full of flavourv& the portion was fine. Will definitely 💯 be back.

he got lost and my cod was not cod

order never arrived, driver delivered the order to another address, no way of contacting just eat, poor!

chips was not hot like the last time fish was nice thou

Kabab is cold and like it’s been kept in a pan for a good few hours staff are normally ok but today was like going to a cemetery if you have no customer service don’t be in the industry

Ordered on Just Eat. Waited nearly 2hrs for my food and it wasn't even on it's way to be delivered yet. Ended up cancelling

Order received over an hour later that the time specified. Rang the resteraunt to be told the driver had stole the food and it’s not their problem. Finally results in Ned food being sent out by a different driver. Second time having issues ordering from Black Country chippy stone cross. Highly doubt we’ll order from here again!

taste not best copy from other fish and chips not again lol

I ordered a large mixed meat and chips last week and when it arrived the kebab was like plastic and my can of coke didn’t arrive. I was promised by a lady called Trish next time I order I’ll receive a fresh one free of charge . So I ordered again today a large fish and chips and requested my free meal. It arrived with no large fish and no can of coke. Embarrassing

Good food, good delivery driver 👍🏻

Very good quality,food presented excellently at excellent value.

Absolutely disgusted and put off having Black Country chippy on stonecross. I asked for mixed meat with salad and mayo and it came with a hair🤮🤮 what a complete waste of money!! I know it’s definitely not my hair because my hair isn’t blonde/silver.

I ordered a battered sausage and was delivered a normal sausage

I waited over an hour for my order ,,

Didn't send Curry sauce with my fish and chip meal

New staff at the place and the portion they giving are so tiny compared to usual. I been going to this place to e past 10 years but now I have to rethink. New staff picks and choose who they will be friendly with and who not to. And I noticed if they friendly with the customer they give them bigger portions and they go out their way asking if they need tissue fork etc. as soo n my turn came the person face was downwards . Most terrible service I had. Please restoring new staff with portion sizes and to be friendly with every customer. Or get new staff

ordered mixed kebab meat through a delivery app, portion was huge for the price, chips and meat were very nice, definitely order again

with our order we ordered pot gravy, this was like jelly, not impressed

received my food and it was drenched in a sauce i didnt ask for, couldn't even recognise what it was. Never again .

Absolutely not recomended. Service is .....

Poor delivery service and cold food also orange chips aren't what they are meant to be these are not whet I use to have as a child from parklane chip shop

Absolutely disgusting food never again will we order food from there

Good food at good prices buy one get one free menu decent as well,kebabs out of this world,never had a bad stomach after having food from there

I was a little disappointed as amount of meat in large kebab was almost non and where usually I got full box

excellent hot food on time and my favourite battered chips. I'll order again.

Just delicious as always. Will order again. Thank you!

Order from Black Country chippy regularly but the food tonight was vile. After three mouth fulls ( jumbo fish and chips) I couldn’t carry on and put it in the bin partner also complained their meat and chips was stone cold with a very little amount of salad and sauce. Not very good service considering how pricey they are!

Ordered the saver kebab which on the site says includes salad, however I didn’t get any - and this is the second time this has happened. Cod is very small and the curry sauce was too thick. Quite disappointed with this order.

food was still nice and warm, really enjoyed. would use them again

Absolutely the worst chippy in the Black Country! The Staff are ignorant and are more interested in gossiping with the customers and Uber eats drivers than actually serving them. The mixed donner meat and chips was like eating a partially alive hedgehog! Chicken meat was full of fat and grissle, lamb meat was cold and tasted completely of salt! Really was the worst takeaway and so much better places in the Wedensbury & West Brom region. Avoid this overpriced place if you want something tasty and value for money......the food is poor quality and tastes awful, also the staff are a bunch of ignorant retards who prefer to stand and gossip than actually serve customers!

The driver went to wrong address an food was nearly 15 minutes late

sorry to say food was very poor

The delivery gentleman was very kind. Thank you so much🙏🏽🙌🏽

it was really very nice to eat

didn't really enjoy the kebab meat it was dry as tho it was either cut off and put in a bimary or it was dry straight off the split if so they should of cut off the top layer and given fresh from underneath the chips was really enjoyable so wasn't a total loss

Best chippy I’ve ever had. The loaded chips are amazing defo. Best chips and dinner meat around by far

Always good and friendly service from Dale and his staff. Food is always fresh and not too expensive. Always worth a visit.

I always enjoy my fish and chips from your shop it was nice and hot I enjoyed it because today was a hard day doing housework. And this was the best way to end my day delicious and a nice portion fish was mouthwatering. Many thanks will be again.

Food was delivered on time and was hot. Good portion size and cooked perfectly.

Portion sizes absolutely ridiculous all batter no fish inside large fish more like a mini ...chips greasy as hell the box they came in was damp with grease ...asked for salt n vinegar they didn't even put that on ...only thing nice was the curry sauce...and why carnt they do plain chips ? Not everyone wants orange or battered chips you should have a choice

The food was lukewarm. The fish was very chewy

After I had to cancel my order and re order it because there wasn't any drivers after waiting 1hour 30 minutes and would still be waiting if I didn't ring the restaurant up

foods always bang on never received drinks every time I order

Food is lovely but 20 minutes late and driver refused to bring it to my door.

absolutely amazing food, will be back for more!! only niggle, forgot my drink...

Waiting for 15min in the queue, and then asked for mixed meat and was told doner meat was for online orders only! Even though there was loads of doner meat in the shop! Won’t be using them again!

Just WOW! Thank you! The best kebab and chips we have ever had! Oh my goodness so yummy the chunky battered chips are to die for. This had made our Friday eve fabulous total mood boost ❤️✨

Best chippy I’ve ever had! Kebab was so good too!!

never disappointed lovely food and service 😋

Ordered a value nuggets meal for £6.10 you actually only get 3 nuggets, even maccies gives you 4 in a happy meal

very pleasant delivery guy , great food ,as,usuel

Really enjoyed the chicken meat, chips were only warm, called shop to request a fork to eat, no fork even though it was on the receipt?

Awful, chips were rock solid. Threw most in the bin. Waste of money.

Great food as always best chippy around thank you so much guys and a happy new year to you all 😊

Been a loyal customer here for years. Ordered for the first time in a while today, portions shrunk, nowhere near as tasty and chips were cold. For £19 for x2 battered sausage & chips. Won’t be ordering again.

the loaded chips the cheese sauce no flavour and did not realise you had to add jalapeños separate as picture shows them with them on.

Won't go here again. Chips taste like they're from last week. The girl who served us had an iq in the single figures, didn't understand the order of chips... And they've blocked half the shop off for delivery drivers so customers have to wait outside in the cold which is just rude tbh

Used to be great but now they prioritise online/just eat orders over customers who come in. Stood for 20mins with no communication, whilst staff focused on working through the Just Eat orders. Ended up walking out. Not worth waiting and being ignored for.

Came from Stoke-on-Trent with my partner who is originally from Wallsall as he wanted me to try orange chips. The only bad thing I have to say is that I am extremely upset that I cannot get these local to me! There was a young girl serving us and she was lovely and very polite, definitely served us with a smile...Will be coming back here again

Customer service is shocking! Putting the phone down on people when they ring to say that the order they placed was not the correct one that was delivered. Refused to acknowledge their mistake and slams the phone down.

portion size was terrible for the price and my food came without salt and vinegar and no sauces.

After already waiting 15 mins to be served server announced if anyone wants meat products it was going to be another 20 mins as there were already too many meat products on order through just eat! Think you need to reconsider how you are going to prioritise orders. You can’t expect customers to wait while you just keep accepting more and more online orders. Just two staff working to get both face to face and online orders out is poor.

Lovely man who delivered friendly good customer service enjoyed our meal thank you

Came here from Tipton black country chippy because they kept giving burnt kebabs. Came to the stone cross black country chippy they left the kebab to burn and gave that part. I ordered two large kebabs and two large, which I normally split half with my other half. There were a decent amount in one in the other one was more like a cone of chips. Girl stood there and had to be told to serve me. Wont be going back there anymore.

Always ❤️we enjoyed. 😊 😊 thank you.

quick delivery food nice and hot

My food was cold try keep it warm

Guy was on wrong road, when will these drives learn to read road signs and maps!!