Burger King in Sandwell

The last time I ordered had a big black hair in my food said I'd never eat from here again. My daughter and her friend wanted to order tonight and there was items missing. Obviously they need better staff with better hygiene. Definitely won't be returning,

Always love popping to this restaurant when I can, the staff are always happy to help me. Came in monday 14th, food came out quickly and made freshly. Manager round dinner time made sure all was good. Will return soon!

The site seems to be understaff even right I come but the young lady that served on drive thru was running around like crazy to get the orders. She very helpful but a bit stressed out but she was very friendly and kind.

Food was cold, staff behind the desk seems as though didn't care about standard of service and the atmosphere was dead simple as that.

Quick service, good sides. No issues.

Very cold atmosphere. And I don't mean temperature. A little bit hospital cafeteria style. The service was not very friendly .Like they ware making us a favour to give us food. Needs a little bit fun atmosphere and people that enjoy to be there.

Food and service always good in this store.

Place was great, staff were very friendly and helpful

Always bang on , great food fast delivery and order always correct

Burgers lovely as usual, drinks no fizz in machines & wouldn't swap 2 (lack of fizzy) drinkz for one bottle of pop/water Also went i as app was offering F1 DEAL, but couldn't enter the competition from this store

Came to visit on 5th October and was met by Ola who couldn’t do enough to help us, went above and beyond, a real credit to the team.

Spoke with delivery guy and said had tipped on line he said tip was retained and he didn’t get it so gave him one directly is this really the case guys if so poor show

food was so cold might as well still be frozen

Burger he ad obviously sat for a while, disappointed

very happy with my order they never messed it up like great bridge mc Donald's so either driver eats your food or they don't give you what you order. Burger King 🤴 your a king for a reason xx

Food was cold. We left a message in the box so they could meet our allergy requirements and they were not met. Cold stale chips. Melted icecream. Disappointed is the only word. Don’t order from here

Got served by ola great service

Wrong order sent in. I ordered a double whopper and a whopper meal was sent instead. Not good service

Ordered family meal and the they don’t even include the burgers that I ordered!! With also other missing items

Come here a lot sometimes the food is great don't really mess up orders, can do something but not a lot

Delivered on time, food hot, Delivery driver pleasant 😊

Amazing service. The food is great and got it rather quickly. I asked for a box of pickles expecting to get a small box instead they went above and beyond and gave me a 20 peice nugget box worth of them. I love pickles and I can say I'm rather impressed with the Wednesbury branch. Thank you

Absolutely amazing experience today. I would like to give a shout out to Kim, Kiran and Iran who all gave amazing customer service today and gave a warm welcome. Food came hot and quickly!

Put the bottles in the fridge!

We live in a straight line from this restaurant. 1 road. Driver decided to take a detour through the surrounding estates (I followed him on the provided map), which meant he was 30 minutes late and our food was nearly cold. Checked the traffic systems online and there was no issues on the main, straight route that could have got the food to us in less than 10 minutes.

I am thoroughly impressed with this Burger King location. The staff are consistently friendly and approachable, and the food is always prepared in a timely manner. The restaurant is consistently well-maintained, and the meals are always delicious. I have never encountered any issues here. I would like to give special recognition to Chloe, who is truly an asset to the team. She is efficient, exceptionally friendly, and demonstrates a strong work ethic. I highly recommend this location.

The food rock hard u dossas learn to do ur job u mugs get back to ya own country

App doesn’t work. Staff refused to take any kind of empathy or understanding even though it was clear I was overwhelmed. Placed order on my app to click and collect but order hadn’t gone through to branch. But the app doesn’t tell you. It just tells you to let them know you’re close. 45 minutes was their trying to resolve. Staff said she would help, and eventually started shouting at me.

Came here today all very smiley and greeting. They were very helpful when I needed to use my app and I didn't know how. Definitely recommend 😄

Not from the area so can't comment on any other times. But for a Saturday evening was very quiet. All self service machines,dirty tables & overflowing bins. Mens toilet was an absolute disgrace. Taped up sink & none working dryers & looked like they hadn't been cleaned in months.Sorry wouldn't return.

Sadly them stupid self service machine are a pain Load of rubbish 😤 Was not value for money and expensive to say the least

Ola and Sonia helped me with my order and my points on the app today

Ola was amazing with my order today

Busy time but very quick service. Staff needs to smile more, Customer service needs improving. Food as standard and good value for money for seasonal burger meal deal. Had to use the kiosk self ordering system no counter service offered.

This is out go to lunch after shopping! We never have trouble with ordering food or receiving it quickly. The tables are normally clean and there always a seat

Came here and guy named harry was welcoming & helpful

1st time using just eat .. very impressed after bad experiences with uber … will definitely use again

Been burger king today. Great help from ola member of staff. Food all fresh.

Tracked the guy bringing our order, he was meant to go from M6 j9 to M6 j7. He got on M6 and ended up on the M5, got off at j1 and turned around. Came off M6 j7 only to go round the roundabout and get back on the M6N!! He added 30mins to journey!!

watched driver on just eat app come to the bottom of my road 20 minutes before delivering my food and leaving to go to another area and then stopping to get petrol then brings my food freezing cold no heat bag nothing unbelievable

Delicious hot burgers delivered quickly! Thank you!

Ola was brilliant -really helpful.

Great customer service from ola and nice relaxed atmosphere and a nice place to eat I'd recommend it to my friends and family

Ola was amazing and helped me with my ordering thank you

Ola was very helpful with my order today and service was great also from ola

Forgot Ben and Jerry ice cream

Ola was very clear and helpful with my order today and she gave me good customer service

Ola helped me out so much today . personal service like a posh restaurant.

Im giving 5 stars just for the customer service from Ola as she was amazing and made sure all my food was correct and I was happy with my order.

ola was very helpful with my order today and we need more ola’s in the industry

Food came out faster than we predicted which was good. Tasty burgers and friendly service.

Ola has been very accommodating with my special order.

Ola was so patient and extremely help. Brilliant service thank you!!

Ola went out of her way to help us as we were struggling to use our blue light card on the machine her customer service focus is commendable. We need more Ola’s In This industry

Julie was very helpful gave good service and added extra salad to our order and Ola helped us on the self service kiosk and she was Also very helpful as well

cold food, no sweet chilli dip for the halloumi and a warm bottle of Coke. plus delivery was late

It gave me food poisoning SO BAD ive been seek for days

The delivery was speedy but unfortunately the driver stole my sons ben & Jerry’s so thanks for that

None of our drinks arrived with the food

Great service really helped with my kids party

says delivered it never come at all not impressed

Fab food was hot ,staff were ace, plenty of parking, overall very satisfied 😃

Always on time,food is tasty and hot,and we never missed an order!Brilliant!

I received the wrong order and I am for a refund

Ola was very good and she helped me with my order

OLA was very helpful and professional

Ola was very helpful with our order and she helped us with the burger King feedback to redeem the free burger

very disgusted with the service and the r atmosphere of the staff. They were having a full on food fight with the food fight in the kitchen throwing stuff at other member's of staff which god knows if my food was thrown about literally disgusted

Absolutely awful. App for offers simply does not work. No help from drive trhough staff. Once ordered after many attempts Was more expensive that first stated. Sent went front to wait and writing this as waiting as been here nearly 10mins. STILL NO SIGN OF FOOD!!!!!!!!!

Burgers definitely better than Mcdonalds. Been a McDonald's fan for years but now going to try chicken dishes

best food very happy will definitely be ordering again soon the order was all right

hot meals. excellent quality and quantity!

I am yet to receive my order. The delivery person called and I was at the car park I didn't see him. I can't call him back or text him

Ola served us, lovely lady,pleasant & polite x

Luca is an asset to Burger King. He was so friendly and helpful.

The staff ola was very helpful and she had a lot of patience and a good sales woman

Ola was very helpful as she helped me order my daughters meal and extremely polite with her manners I was fully satisfied at the wednesbury burger King at the junction 9 and I will come back here definitely in the future because of customer satisfaction and god bless all the staff who welcomed us in to the establishment big thank you especially to ola

Ola was very helpful helped us order good she was fabulous xx

Ola was very helpful. 5 star staff

Ola helped me very friendly and fast service 👊🏻

Food was fresh and still warm, driver was very polite

I asked for no sauce on the whopper burger and it came with ketchup on so now can’t be eaten

Staff were really pleasant and helpful. Will definitely return

Used drive through experience. Quick. Like any other BK

Everything was poor! Tried to use the drive-thru - the car in front of us was waiting there ages for someone to speak through the tannoy, so we gave up waiting and went into the place direct. Clearly they don’t know the meaning of ‘FAST food’! Staff lazy and not interested. Forced to order via crappy machines which looked grubby. Literally only 4 people inside so staff can’t use the excuse of being busy as it was like a ghost town (not surprising really!!) Lack of vegetarian items. No veggie cheese-based sides, and no BK ice creams on the menu any more?! Iced Fanta drinks very expensive and not worth the price. ‘Large’ fries portioned in a puny bag which was in no way large - medium at best! Felt ripped off and annoyed. Take your custom elsewhere, to a fast food outlet that actually delivers on all levels.

Lovely burgers, nicely cooked 😊

lots of food missing, bag all open and food cold my child didn't have her meal so had to end up cooking her something 30 pound order wad wad was

Second time I have Been to this Burger King, and I have been served by the same lady, her name is OLA her customer service is amazing she is very polite and friendly also helpful,Thank you OLA for your kindness,

Visited this branch on Tuesday was very pleasantly surprised with the level of customer service, I am not good at using kiosk but was assisted by a very friendly manager ,food was lovely and the restaurant was spotless. Would definitely recommend.

What you would expect easy to order polite staff, used app inside. Food was hot. On retail park so good parking, wheel chair access (not auto doors but double door) older style building.

Being an adult is realising burger King is elite. Also not for the poor

Food fresh good service nice staff

Jo was very lovely friendly and very accommodating with my order. Thank you Jo!

Delicious 🍔🤤🍔🍔🍔🍔 Love the staff's

It feels like an average Burger King restaurant anyway. Not many staff in the kitchen. They were fine with their attitude. Not as great atmosphere as in other fast food restaurants but OK. Cleanliness OK so a four star from me.

HALF MY FOOD WAS MISSING AND SOME OF THE ITEMS WAS MISSING

Just been to Burger King at 22:40 - vegan burger burnt to a crisp - halloumi fries burnt to a crisp - fries weren’t too bad just a bit cold Girl on the window was pleasant Won’t be eating from here again, never had a burnt vegan burger from a Burger King before.

This burger king has been home to some of the worst service I've ever received in any retail environment over the years. Once I came In and stood at the counter and stood in a staring contest with the server for about 10mins before they confusedly asked "do you actually want anything or are you just standing there" ... anyway I got sucked back in when I discovered a menu hack I wanted to give a try. Once I got there I realised how bad it usually is there service wise. Here we go again I thought.... well I was wrong. No longer than 2 minutes had passed since I'd completed my order... and in much the opposite way to my previously mentioned I was GREETED by 3 member of staff at the till, and before I could say what I would like, the young man called my order number and passed me my bag. All within about 20 seconds. Smiles, efficient service, and a nice burger. The place was spotless too. What a great little team they've got there now. It's about time they got a shift of people with a passion for service.

Staffs are really nice and always help with kiosks, brilliant customer service especially from the new manager who is from the Saddlers branch.

At this particular Burger King restaurant, the food generally meets expectations, served hot and fresh during peak times. However, in the evenings the food could be more disappointing. Also the drive-thru area could use some attention, with overgrown plants and a dated appearance. But what truly disappoints is the fizzy drink selection. On almost every occassion the fizzy drinks are flat & never chilled, leaving them tasting dull and uninspiring. Especially on a warm/hot day. Despite its highs and lows, this Burger King remains a passable stop for a quick bite during certain hours, but with plenty of room for improvement.