Burger King in Sandwell

Missing the kids meals and drinks

Gave 2 small chips and 1 large instead of 2 large and one small

fries we're missing from whopper meal also 1 loaded fries missing

food bit cold but value for money

Only receive fries and dip not drink or burger and been charged £13 for 34 fries lol

the only thing is the food was very cold

2 sides missing and 1 meal and 1 drink for a meal missing

Jo and Ola were 10/10 great service great fanta

The customer service at this Burger King was top notch. The staff were exceptional helpful. The cashier called ola went out of her way above and beyond to help support us navigating on the app and utilising the promo codes

Lovely driver. Came quickly and was pretty consistent with going in person.

Julie is absolutely fantastic, told us the cheese dippers are cooked in the same oil as the chicken!!! she needs a raise! she was so friendly!!! burger queen!

Order had missing items which is disappointing

if they would like to take there time packing a meal for delivery that would be great. the same happens when I order McDonald's not going to bother any more

All of the staff here are very friendly, never had a bad experience in this restaurant

Julie brilliant service via drive thru Very clear and polite

Food was cold. Chicken Royal was made with missing ingredients. very disappointed

Staff were great, other than the manager of the store that was standing around on his phone not doing anything when it was obviously busy. Seemed to have no interest in actually running his store, just head buried in his phone

I'm not using Just Eat again. I don't like having to tell the driver a code just for a takeaway.It's time wasting and ridiculous.

Food is always hot and fresh and the staff here are lovely. Ola helped me out and was extremely friendly and approachable! The rest of the team was also helpful and nice (didn’t catch their names) 10/10 👍

Very friend staff especially Ola. She helped to order the food by using my 1st time blue light card. Appreciate her help so much!

only problem was they took my credit and still charged me full price not at all happy

And the food was also cold a little bit

I asked for no cheese, the Burger arrived with cheese on it. So was unable to eat!!!

The conditions are inhumane in Burger King, filthy on and under the tables, the toilets are filthy and without toilet paper, they don't give you what you order.

Stuff in this place is Awaful they get my order wrong and they begin so Ridiculos Angry and Disrespectfull better Avoid this place

We had the pleasure of being dealt with by Zola who was very friendly and more than happy to accommodate our food requests. After a long, hard day, she was a breath of fresh air! Top notch customer service, this woman needs a raise! Burger King needs more Zolas! :)

Great—much better than McDonald’s!

Ola very helpful lovely service

everything I ticked no for came on the burger

Ola was absolutely amazing bit hands on heart this woman was running the place on her own . I really felt for her well done ola , I approached the till and got totally ignored by a young man on there and an Uber driver had to correct him for his manners . Good took ages but was really nice . Give Ila a congrats from me

A whole meal was missing so not happy

Soggy and cold chips. Missed the drinks off both meals

Ola helped us with the machines, got us an offer on royale’s- thanks!

Waste of time drivers to busy talking on phone and end up getting wrong order again so fed up with it

Come here a lot sometimes the food is great don't really mess up orders, can do sometimes but not a lot

Not something I thought I’d be doing but the service and food is so good I felt I had to share how good my experiences have been. It’s the consistency for me that has made me write this. I hope the team see this message as the level of consistency is unbelievable. Have not been to Burger King this much in a long, long time.

say free food but it don't come

Disappointing, service was slow, food was luke warm. Not going to rush back.

courier was courteous and helpful. FAB!

Ola gave the most amazing service today very informative and attentive to all my needs. Couldn’t of asked for anything more

We came to get our last night meals and were greeted by a couple of incredible ladies:Joe and Ola. They made our late meal at Burger King a special treat.

If they get your order wrong by missing multiple items through delivery when ordering through the app itself, good luck, they might as well feed their land-line setup to their pet hamster because they never pick up

Seeming I live just 5 minutes from this Burger King the food was terrible. All hot food was cold it all went in the bin. And to top it off the cold drinks was not cold. I have ordered before from here and food has always been hot will not order from here again

ordered at 545 and came at 637, food all cold and soggy

Got order wrong and missing items absolutely disgraceful for over 30 pound order someone can’t read

The last time I ordered had a big black hair in my food said I'd never eat from here again. My daughter and her friend wanted to order tonight and there was items missing. Obviously they need better staff with better hygiene. Definitely won't be returning,

Only ordered 2 meals and an item was missing . Haven't ordered from here for a while and don't think I'll be in an hurry to order again if they can't get a simple order right.

Friendly and professional delivery person.

Always love popping to this restaurant when I can, the staff are always happy to help me. Came in monday 14th, food came out quickly and made freshly. Manager round dinner time made sure all was good. Will return soon!

The order arrived incomplete and what did arrive was incorrect. The receipt had been tick off as all items in the bag. The order had clearly not been checked before set out.

Received everything I ordered, food was great and hot on delivery

The site seems to be understaff even right I come but the young lady that served on drive thru was running around like crazy to get the orders. She very helpful but a bit stressed out but she was very friendly and kind.

Food was cold, staff behind the desk seems as though didn't care about standard of service and the atmosphere was dead simple as that.

Quick service, good sides. No issues.

Very cold atmosphere. And I don't mean temperature. A little bit hospital cafeteria style. The service was not very friendly .Like they ware making us a favour to give us food. Needs a little bit fun atmosphere and people that enjoy to be there.

Burgers lovely as usual, drinks no fizz in machines & wouldn't swap 2 (lack of fizzy) drinkz for one bottle of pop/water Also went i as app was offering F1 DEAL, but couldn't enter the competition from this store

Always bang on , great food fast delivery and order always correct

Came to visit on 5th October and was met by Ola who couldn’t do enough to help us, went above and beyond, a real credit to the team.

Spoke with delivery guy and said had tipped on line he said tip was retained and he didn’t get it so gave him one directly is this really the case guys if so poor show

food was so cold might as well still be frozen

Burger he ad obviously sat for a while, disappointed

very happy with my order they never messed it up like great bridge mc Donald's so either driver eats your food or they don't give you what you order. Burger King 🤴 your a king for a reason xx

Food was cold. We left a message in the box so they could meet our allergy requirements and they were not met. Cold stale chips. Melted icecream. Disappointed is the only word. Don’t order from here

Wrong order sent in. I ordered a double whopper and a whopper meal was sent instead. Not good service

Got served by ola great service

Ordered family meal and the they don’t even include the burgers that I ordered!! With also other missing items

Delivered on time, food hot, Delivery driver pleasant 😊

Amazing service. The food is great and got it rather quickly. I asked for a box of pickles expecting to get a small box instead they went above and beyond and gave me a 20 peice nugget box worth of them. I love pickles and I can say I'm rather impressed with the Wednesbury branch. Thank you

Absolutely amazing experience today. I would like to give a shout out to Kim, Kiran and Iran who all gave amazing customer service today and gave a warm welcome. Food came hot and quickly!

Put the bottles in the fridge!

We live in a straight line from this restaurant. 1 road. Driver decided to take a detour through the surrounding estates (I followed him on the provided map), which meant he was 30 minutes late and our food was nearly cold. Checked the traffic systems online and there was no issues on the main, straight route that could have got the food to us in less than 10 minutes.

I am thoroughly impressed with this Burger King location. The staff are consistently friendly and approachable, and the food is always prepared in a timely manner. The restaurant is consistently well-maintained, and the meals are always delicious. I have never encountered any issues here. I would like to give special recognition to Chloe, who is truly an asset to the team. She is efficient, exceptionally friendly, and demonstrates a strong work ethic. I highly recommend this location.

The food rock hard u dossas learn to do ur job u mugs get back to ya own country

Came here today all very smiley and greeting. They were very helpful when I needed to use my app and I didn't know how. Definitely recommend 😄

App doesn’t work. Staff refused to take any kind of empathy or understanding even though it was clear I was overwhelmed. Placed order on my app to click and collect but order hadn’t gone through to branch. But the app doesn’t tell you. It just tells you to let them know you’re close. 45 minutes was their trying to resolve. Staff said she would help, and eventually started shouting at me.

Not from the area so can't comment on any other times. But for a Saturday evening was very quiet. All self service machines,dirty tables & overflowing bins. Mens toilet was an absolute disgrace. Taped up sink & none working dryers & looked like they hadn't been cleaned in months.Sorry wouldn't return.

Sadly them stupid self service machine are a pain Load of rubbish 😤 Was not value for money and expensive to say the least

Ola and Sonia helped me with my order and my points on the app today

Ola was amazing with my order today

Busy time but very quick service. Staff needs to smile more, Customer service needs improving. Food as standard and good value for money for seasonal burger meal deal. Had to use the kiosk self ordering system no counter service offered.

This is out go to lunch after shopping! We never have trouble with ordering food or receiving it quickly. The tables are normally clean and there always a seat

Came here and guy named harry was welcoming & helpful

1st time using just eat .. very impressed after bad experiences with uber … will definitely use again

Been burger king today. Great help from ola member of staff. Food all fresh.

Tracked the guy bringing our order, he was meant to go from M6 j9 to M6 j7. He got on M6 and ended up on the M5, got off at j1 and turned around. Came off M6 j7 only to go round the roundabout and get back on the M6N!! He added 30mins to journey!!

watched driver on just eat app come to the bottom of my road 20 minutes before delivering my food and leaving to go to another area and then stopping to get petrol then brings my food freezing cold no heat bag nothing unbelievable

Delicious hot burgers delivered quickly! Thank you!

Ola was brilliant -really helpful.

Great customer service from ola and nice relaxed atmosphere and a nice place to eat I'd recommend it to my friends and family

Ola was very helpful with my order today and service was great also from ola

Ola was amazing and helped me with my ordering thank you

Forgot Ben and Jerry ice cream

Ola was very clear and helpful with my order today and she gave me good customer service

ola was very helpful with my order today and we need more ola’s in the industry

Ola helped me out so much today . personal service like a posh restaurant.

Im giving 5 stars just for the customer service from Ola as she was amazing and made sure all my food was correct and I was happy with my order.

Food came out faster than we predicted which was good. Tasty burgers and friendly service.

Ola was so patient and extremely help. Brilliant service thank you!!

Ola has been very accommodating with my special order.

Ola went out of her way to help us as we were struggling to use our blue light card on the machine her customer service focus is commendable. We need more Ola’s In This industry