Mcdonald's in Sandwell

waiting 10 minuets for my order I saw it sitting ready to be called out the manager came over moaned at his staff who a few didn't look like they knew what was going on . The manager told them to take the items out of my ready meal and put them into a delivery order that just came through ! So I had to wait for my order to be redone ! I said to the floor manager I have seen what happened how much longer do I have to wait I got " delivery orders come first " .... WT-fudge in store paying customers should come first . Delivery drivers are pushy and rude and will slide in front of you and demand their order is done before yours . West Bromwich high street MC Donald's is slow and has a few rude staff get on the bus and go to the one by the hospital they are much better !

Extremely slow service. I could’ve walked to the hawthorns and back by time they finished the food. No one else in the restaurant too.

If I could give this place a zero star I would, the staff are incompetent and don't even get me started on that security guard. I went in there for the first and last time last year, as soon as I walked in and attempted to go to the toilet as I was bursting before getting my food I was blocked off by the security guard and was informed I couldn't go to the toilet and questioned whether or not I had ordered food yet. I told him I am on my own who is going to look after my food while I go to the toilet?! And he simply shrugged and I left in a huff. This is not his job as a security guard and I have seen a couple of reviews like this on this restaurant. A security guards job by definition is to keep the staff and customers safe, I would have understood had I have been a teenager with my large group of friends all going but 1 woman on her own going to the toilet, does that sound like a safety risk or antisocial behavior? And because of this I had to walk around the town trying to to find a toilet and the only other one is in a secluded area with no signs directing you to it that you have to pay 20p to use.The only thing I could say was satisfactory was the online customer service when I put in my complaint.

they never gave my fries i bought

We did not get our delivery however, it says we have got it? Nobldy came to our door at 15:50.

driver dropped my food on the floor and all he said was you will have to call just eat so i waited an hour for food not to eat it anyways

food was nice. vanilla milkshake had vanilla! love the flurry. nice cheese dippers.

food was cold everything didn't enjoy it would like a refund please

The best food and service ever .

food was freezing cold even tho the restaurant is 10 mins up the road💩

Only gave me half of my order. 20 nugget share box missing in the order.

food was cold, no chips this as happened b4 next time I shall ask for money back.

chips was cold and the pop all felt out in the bag there put it in I suggest there sent cans instead burger was good thou

food was Stone cold on arrival and half of my drink was in the bottom on the bag and cupholder what a waste of 17 pound.

Food was cold and unable to eat.

Many times i ordered but there staff missing the items of food two or three time i ordered food one time they missing wrap one time missing apple pie and last time they missing chicken burger

I have had absolutely enough of this McDonald’s, I got blocked on the way upstairs and the man was talking about “It’s the policy” like who does he think he is? I was with my friends that ordered food and I couldn’t go up there just because I didn’t order he needs to be fired. Also they need to add some salt on the fries because it’s trash xoxo

waited an hour and when food arrived it was stone cold not happy I would like a refund

three out of four eggs had egg shell in it

The food was stone cold plus missing items 5 pound delivery charge aswell joke

Food cold and vanilla milkshake didnt taste right

Just upset some of my items were missing

Food was cold couldnt eat bin had a blast

place order 16.20 got 40 later

Delivery driver was so rude and called me on multiple occasions. When asking for my order code he told me I was speaking too much. He also did not ring up at the apartment but rather told me to come downstairs , which I was fine with until he started saying “quickly quickly “??

ordered for 11.55 came at 12.55 very poor service

I ordered delivery for 8.55 didn’t receive until 9:10am it was 15 minutes late and I ordered it around 8:10am , the hash brown was cold and the strawberry milkshake had melted quite badly and the McDonald’s I ordered from is only a 6minute drive from my home

The order never arrived even though it stated it was delivered

Order was completely wrong ordered double sausage and Egg mcmuffin meal with Strawberry milkshake, received single sausage and egg mcmuffin meal and Chocolate milkshake. Just to make things worse the food was absolutely stone cold when it arrived.

Staff are slow and rude, missing food in my order, it’s been third timewhen packing your burgers or whatever, they not even using gloves. We were waiting for an order about 20 mins. THE WORST McDonald ever.

Ordered Philly Stack, just got 2 beef patties and cheese slice in a bun!!!

What's the point of ordering on the app when you don't start making the food until we arrive at the restaurant. Even then the service is so slow it's not fast food any more

Probably one of the worst McDonalds I’ve been too. Kiosks never have any receipts in them, so best to remember your order number. Constant ques and delays, waiting time a minimum of ten minutes! Orders processed on their board even though they’re never ready. Just a bad experience overall! Foods fine once it finally gets to you.

Not very clean and staff were unhelpful

Nice food and most importantly, it was all there!

Food arrived cold paid 21 quid for just eat to refund 8 quid the chips were ice cold and the burgers were lukewarm

again missing items when will you get it right no sauces and a box 20 nuggets missing

The staff that are handling the food don't wear gloves. And also contamination, I've ordered fish fingers and on the bag it had mayonnaise on it. Need to be aware that some kids have allergies

A very good delivery driver. Arrived early and delivered with a smile

ordered 3 happy meals. a quarter pounder meal. double cheeseburger and 9 nuggets. no happy meals arrived at all. please tell me. how hard is it to follow an order? absolutely ridiculous. will never order anything from any mcdonalds through just eat again for as long as I live. not the first time mcdonalds have failed to follow instructions on a screen. customer service is as useful as chocolate teapot in sauna

I don’t know why but the nuggets have no flavour and the chips are freezing I want my money back !!

McDonald's is McDonald's it is what it is

I went in a few weeks ago around 6pm . I ordered my food as normal on the machines. And then i waited for my food they took awfully too long and by the time the food got to us it was 6:30 pm and they they said you can’t dine in and you have to take out which was not our fault since it was them taking too long. And when an employee came to us he was being so rude. To my family and I do not recommend going to that McDonald’s especially if you are a family since upstairs dining is closed around 5 and McDonald’s is closed at 6:30 which is ridiculous! Make a change to this .

Food amazing as usuall hot not cold .

Food is OK, but service lets them down. A bit concerned about their hygiene.

No food was delivered yet it said on the app food was delivered

I ordered medium Coca Cola and in cup was only half of it seem to be like someone dropped it or someone drink it

Delivery drivers should take their time picking up food from here, the workers here are the most slowest I've seen. I could arrive 10 minutes late and the food will still not be ready, I wait around 15mins for food which is ready but is never packed on time, even when the restaurant isn't busy, they take far too long

Ordered two double quarter pounder meals & ticked extra pickles, ketchup & onions but they actually didn’t put anything on them, how? And the milkshake and Fanta didn’t come with a straw, like how were was we going to drink the milkshake? Joke. Arrived fast though, probs why it was prepared wrong.

Absolutely filthy..lack of staff toilet dirty wet & tissue all over floor ..fries were cold but customer service

Burger was absolutely disgusting just sitting in a huge pile of grease I've never had this from mcdonald's before the bottom bun was soaking from it. The restaurant got to busy to complain so I lobbed it in the bin. For some reason there's a security guard just standing on the stairs doing nothing ? Cold fries but at least the coke was decent. Just look at the state of this box

Most of the food was missing and when driver was asked about it the driver had attitude in his tone. The shop did help me resolve the payment so thats the only reason it got 2 stars.

delivered by a lovely polite and pleasant gentleman

Emoloyees slow and rude, missing food in my order, when packing your burgers or whatever, they not even using gloves. We were waiting for an order about 20 mins. THE WORST McDonald ever. It doesnt matter if you order eat in or take away , they dont know what trays are for. Never again.

Got the wrong ice cream and didn’t bring my drink with my order

Too noisy. Deafening. Cant talk.

Burgers burnt, fries over cooked. Waste of money

The Town has been part of my life for years, but never really used this restaurant at all. I have to say having used table service today i was pleasantly surprised by the service received! The young man with tattoos up his arms is a credit to your business. Hope you know who you are!!! I don't think I've ever encountered such a happy person at work in macdonalds in my life. What a pleasure to hear him, courteous, helpful, friendly and chatting to absolutely everyone who came in. He was particularly nice to a bunch of ladies on the next table who found out they had free icecream! Lol just a nice touch when you have good staff regardless of whether or not your in a deprived area.. The food was banging and very hot, fresh, good.

Went here today it was rush hour, very busy. There was alot of customers complaining that they had to wait but to be honest I can't fault your team, they all were going as fast as they could and orders kept coming in. Service was great even though they were rushed of their feet, they still smiled through it. I don't really leave reviews on fast food places but I felt I had to leave one today. There was a customer at the side of me and as soon as he entered the store he started kicking off at the girl behind the till because she didn't offer him a drink with his meal, I wasn't really listening. But after about 3 minutes of waiting he started kicking off again asking for his money back. The manager stepped In and told him to wait, politely. But obviously this made him more angry because cutting 5 minutes out of his day was so important. Anyway the manager was serving me at the time, he smiled and told me to enjoy my food. Whilst this horrible excuse for a human was shouting at him. When I walked off with my meal I herd the guy say "I want your name" not sure if he will report this to try get some free food but I can say with hand on heart that, that manager was golden sticking up for his crew and stayed polite and calm all the way through that ordeal. I would have said something but as I get older I prefer not to have public confrontations, you just don't know what people are carrying. I hope that manager doest get in trouble as I think he did A grade a job! Peace out!

Food cold, fries wilted and dried out

Forgot my straw and sauces, drink was half spilt I don’t understand why my chips was left with the drink

flFood was over an hour late and driver took 30 mins to deliver food because he looks yo have too another delivery fist.

Bit of a nostalgic one as this was the first McDonald's I ever went to as a child, so was nice to show my kids. Ordered through the app, found a seat upstairs, food was bought to my table pretty quick. No problems with my order. Place was fairly clean, to be honest after all these years I surprised it's still there, as the surrounding area has gone through quite a decline.

Ordered a normal beef big Mac with extra pickles and instead got a chicken Mac with no lettuce or sauce.

Worst McDonald's, I've ever been in Food stone cold even though we marked them down to have items removed or added on. Milkshakes were as thick as water. Cleanliness - found myself wipping my feet on the way out. well, there wasn't any. Security guards useless. £11 I'll never get back. Never return to this site.

Was on there today as its our usual Friday lunch when we go to West Bromwich to pick up grandson for the weekend. The customer service needs improving some of the staff do not have any manners and are quite surly. While eating upstairs today the Manager (very professional and good) had an incident where to his credit put on plastic covering and cleaned up himself instead of asking staff to do it. His professionalism goes before him. He goes above and beyond. Which is more than can be said for the member of staff he asked to clean all the tables. He was really busy cleaning the toilets which I know was not pleasant as a customer had had an accident. The member of staff wiped every table some which had uneaten food on with one cloth not spraying with any hygiene spray and then when we were leaving was using same cloth to wipe bin. The manager is always pleasant and professional I just think some of his staff let him down.

Food was lovely and warm when it came to my table

My grandchildren food took over a hour to be delivered very disappointed and to top it off the driver sat in is car outside my house for twenty minutes no wonder the delivery are late

order was correct and the food was good quality

The order was poor quality.The drinks were spilt and the packages of them was broken

Cold, burger burnt, chips also cold. I am very disappointed. Not usually this bad

Missing items and given wrong items! My daughter now has no lunch and I will need to purchase something else! Abysmal

Forgot my items and very not happy so I want a full refund

I love only Fish Fillet and Fries and drinks because it's the best and tasty. I can't eat any option because I am a muslim. I love Mcflurry ❤️ 😍

You didn’t put my sweet and sour dips in with my chicken nuggets 😤

didn't get milk shakes or mac flurrys

very cold food needed warming up

Abysmal service. Can not comment on the food as I got none. What is so hard about a cheeseburger and a coffee?

no food order all wrong , food not given

Didn’t get the sauces I ordered or paid for. Where are my straws??!!!!

kept having time changed wanted nearly an hour as theu kept changing the delivery time. when food arrived it was cold and the bun for the chicken sandwich was burnt which you could taste on the chicken steak so it went in the bin

1 hour and 30 mins from order to delivery !!!

The driver delivered my hash browns unwrapped, his hands were touching my unwrapped, unbagged food which he expected me to accept. I sent him away, with the food

no Serviettes. food wasn't very warm. service was with a smile though, a very pleasant young man.

food order was wrong and over an hour and half late I want a refund please

Disappointed that McDonalds are so discriminatory. Only get a free hash brown with red sauce on a breakfast wrap, but not BROWN sauce???

Over 1.5 hours late. Mcdonald's is only 20 yards away but because of weather ordered on just eat instead, the time slot moved three times. Rain stopped so went over and to say less than helpful would be an understatement. The food arrived eventually after the driver rang me and asked where I was...total joke

food wasn't as warm as it could have been, as it was delivered by bicycle. .

can't believe had ro wait over an hr

Ordered no cheese. All came with cheese

fries.was not cooked properly small milkshake was thrown in the bag so spilt everwere no point complaining on just eat app as nothing gets done

Food was freezing and delivery driver rude shouting in the phone he also turned location off

my food was cold by the time it came

My food didn’t even turn up, it said driver was here and food was delivered I even waiting outside a nobody came!!!!

No happy meal what I’ve paid for

when I received my order my food was wet and not able to eat has the drink fell over in the bag would like a refund because now I can't eat my food

The little rat behind the till on Wednesday night decided not to put half of my ordered items in the bag and when I asked for sauces she sighed and threw them in the bag, her attitude needs sorting out I swear people at maccies get thicker an thicker

The Big Mac was cold and contained pickles although we asked for none

Manager Lewis he have attitude. He need to fix it otherwise business will go down. Business owner should know it. Not happy about his service

worst behaviour. He dropped all the food down but he didn’t even apologise and he moved from the place