Mcdonald's in Sandwell

Very rude delivery guy more interested in his phone call than actually delivering my food

Ordered twice now where wrong things have been delivered or items missing altogether

A person who reminds the employee in the workplace at consumers, Not permissible behavior Let's respectLet it be a lesson for both of us

arrived 40 minutes after prep, stone cold

Burgers have gone so small and mild warm

Embarrassing — I waited 2 hours for my food.

The restaurant take so long to prepare the food over 25min

disappointed with the hash browns as they were uneatable, the service was brilliant

First of all members of staff member who served me was very friendly. But had to wait ages for my order and it was cold when I did get it ! Obviously need extra staff and it's always the same in there . But staff there were doing there best .

Actually showed up, that's nice

Nice food was hot and service quick

Happy meal in Grinch Christmas box in late April and during the Minecraft promotion. We selected for the toy option but instead recieved books. This was quite disappointing, they told us it wasn't available but didn't tell us when we got our order. They should have the correct stock when doing different promotions. It's not acceptable to receive wrong items, both for the box and toy

The delivery driver was very nice and waited so I could give my code. Thank you for the early delivery . Much appreciated

How hard is it to make sure all of the order is in the bag. I didn't get half my order including my sons happy meal, he's very upset.

Don't waste your money ordering from here, the staff are incapable of getting an order correct. I've had a delivery several times and had something missing every time. Today half of my order didn't come including my sons happy meal. Understandably he's very upset about it. Won't be ordering anything from here again.

my order was suppose to arrive at 5.05 came at 6pm stone cold

Food was good but fries were cold, no sauce added even ordered, McFlurry was in ok condition, one burger was cold 😣

Drinks spilled everywhere !! Like all over the bag

Ordered extra onions on quarter pounder. not added

Absolutely shocking service, just had to wait 15-20 mins for my food. No urgency with the staff what so ever.

missing bacon on burger, paid for it too 😫

Sent my order wrong and sent me food my children sre allergic too

We had driven through when got home the big Mac only bit lettuce and mayo on top missing the burger it is not the first time this has happened also on another occasion ordered big Mac meal only 1 burger on it

Tasty food with very good service.

When my food had arrived all of my drinks were spilt everywhere, the food was cold, it was horrific. Terrible McDonalds. All Saints Way is 100x better if you find yourself in West Bromwich then you best go there instead.

McDonald's westbrom is a brilliant place.

Missing large fries and i goI received the wrong wraps

Ordered a burger bundle for two and received no fries

items missing from order, ordered family deal and only received burgers

Fries were anemic white and cold as if freezer to bag no cooking absolutely awful

There are no fries with my order?

Went to Mcdonald love Mcdonald food but his time the food was not very warm it was nearly cold so l probably wouldn't go to that Mcdonald again

Had to wait 15 minutes to pay for my order. Fuming, food was cold.

great food and great service, recommended.

both mcchicken burgers and the mccrispy burger was very dry with hardly any sauces on them and minimal lettuce. can't justify paying that much for a very inadequate meals

The burger is mediocre. And the mozzarella sticks are half empty with no cheese inside.

The food was freezing cold. Staff from this MCDonald always mix up items or some items missing. Will be changing the place I order from.

The food is cold and the coke taste nothing like coke I would like my money back!

really like the new delivery rules,having the code number bf handling the food to u.before your food is delivered to wrong house or wrong person.with the delivery code number.no one will steal my food.keep it up.excellent delivery

All cola was spilled out and 1 meal was fully wet! Terrible service cor what i been charged.

the order was delivered on time, and for once was correct too. but still on the cold side, otherwise very well done. mighty pleased

The delivery man was brilliant the McDonald’s did not properly cook my mcchicken sandwhich was not cooked neither was my cheese burgers cold in middle and sides

came erly but was a good thing as my son was hungry

waiting 10 minuets for my order I saw it sitting ready to be called out the manager came over moaned at his staff who a few didn't look like they knew what was going on . The manager told them to take the items out of my ready meal and put them into a delivery order that just came through ! So I had to wait for my order to be redone ! I said to the floor manager I have seen what happened how much longer do I have to wait I got " delivery orders come first " .... WT-fudge in store paying customers should come first . Delivery drivers are pushy and rude and will slide in front of you and demand their order is done before yours . West Bromwich high street MC Donald's is slow and has a few rude staff get on the bus and go to the one by the hospital they are much better !

Took 2 hours to come and food was cold

Extremely slow service. I could’ve walked to the hawthorns and back by time they finished the food. No one else in the restaurant too.

Food was fine but my coffee was leaking everywhere in the bag. Literally half a mouthful left in the cup. I had this happen before a long time ago so always choose orange juice in the bottle now. But today I decided to try coffee again. Mistake… I believe it’s prepared in the restaurant intact but during delivery the problems arises. I’ll stick to orange juice bottles from now on.

The driver was on another street for more than 10 mins and no it wasn't due to traffic. So when it came it was only warm, not the first time I've had trouble when ordering with the west Bromwich branch

order placed at 5.10pm and was due to be delivered between 5.40 and 6pm. The time kept getting pushed back and was not delivered until 6.30pm. then it was cold

If I could give this place a zero star I would, the staff are incompetent and don't even get me started on that security guard. I went in there for the first and last time last year, as soon as I walked in and attempted to go to the toilet as I was bursting before getting my food I was blocked off by the security guard and was informed I couldn't go to the toilet and questioned whether or not I had ordered food yet. I told him I am on my own who is going to look after my food while I go to the toilet?! And he simply shrugged and I left in a huff. This is not his job as a security guard and I have seen a couple of reviews like this on this restaurant. A security guards job by definition is to keep the staff and customers safe, I would have understood had I have been a teenager with my large group of friends all going but 1 woman on her own going to the toilet, does that sound like a safety risk or antisocial behavior? And because of this I had to walk around the town trying to to find a toilet and the only other one is in a secluded area with no signs directing you to it that you have to pay 20p to use.The only thing I could say was satisfactory was the online customer service when I put in my complaint.

they never gave my fries i bought

We did not get our delivery however, it says we have got it? Nobldy came to our door at 15:50.

food was nice. vanilla milkshake had vanilla! love the flurry. nice cheese dippers.

driver dropped my food on the floor and all he said was you will have to call just eat so i waited an hour for food not to eat it anyways

food was cold everything didn't enjoy it would like a refund please

The best food and service ever .

food was freezing cold even tho the restaurant is 10 mins up the road💩

Only gave me half of my order. 20 nugget share box missing in the order.

food was cold, no chips this as happened b4 next time I shall ask for money back.

chips was cold and the pop all felt out in the bag there put it in I suggest there sent cans instead burger was good thou

food was Stone cold on arrival and half of my drink was in the bottom on the bag and cupholder what a waste of 17 pound.

Many times i ordered but there staff missing the items of food two or three time i ordered food one time they missing wrap one time missing apple pie and last time they missing chicken burger

Food was cold and unable to eat.

I have had absolutely enough of this McDonald’s, I got blocked on the way upstairs and the man was talking about “It’s the policy” like who does he think he is? I was with my friends that ordered food and I couldn’t go up there just because I didn’t order he needs to be fired. Also they need to add some salt on the fries because it’s trash xoxo

waited an hour and when food arrived it was stone cold not happy I would like a refund

three out of four eggs had egg shell in it

Food cold and vanilla milkshake didnt taste right

The food was stone cold plus missing items 5 pound delivery charge aswell joke

Just upset some of my items were missing

Food was cold couldnt eat bin had a blast

place order 16.20 got 40 later

Delivery driver was so rude and called me on multiple occasions. When asking for my order code he told me I was speaking too much. He also did not ring up at the apartment but rather told me to come downstairs , which I was fine with until he started saying “quickly quickly “??

ordered for 11.55 came at 12.55 very poor service

I ordered delivery for 8.55 didn’t receive until 9:10am it was 15 minutes late and I ordered it around 8:10am , the hash brown was cold and the strawberry milkshake had melted quite badly and the McDonald’s I ordered from is only a 6minute drive from my home

The order never arrived even though it stated it was delivered

Order was completely wrong ordered double sausage and Egg mcmuffin meal with Strawberry milkshake, received single sausage and egg mcmuffin meal and Chocolate milkshake. Just to make things worse the food was absolutely stone cold when it arrived.

Staff are slow and rude, missing food in my order, it’s been third timewhen packing your burgers or whatever, they not even using gloves. We were waiting for an order about 20 mins. THE WORST McDonald ever.

Ordered Philly Stack, just got 2 beef patties and cheese slice in a bun!!!

What's the point of ordering on the app when you don't start making the food until we arrive at the restaurant. Even then the service is so slow it's not fast food any more

Probably one of the worst McDonalds I’ve been too. Kiosks never have any receipts in them, so best to remember your order number. Constant ques and delays, waiting time a minimum of ten minutes! Orders processed on their board even though they’re never ready. Just a bad experience overall! Foods fine once it finally gets to you.

Nice food and most importantly, it was all there!

Not very clean and staff were unhelpful

Food arrived cold paid 21 quid for just eat to refund 8 quid the chips were ice cold and the burgers were lukewarm

again missing items when will you get it right no sauces and a box 20 nuggets missing

The staff that are handling the food don't wear gloves. And also contamination, I've ordered fish fingers and on the bag it had mayonnaise on it. Need to be aware that some kids have allergies

A very good delivery driver. Arrived early and delivered with a smile

ordered 3 happy meals. a quarter pounder meal. double cheeseburger and 9 nuggets. no happy meals arrived at all. please tell me. how hard is it to follow an order? absolutely ridiculous. will never order anything from any mcdonalds through just eat again for as long as I live. not the first time mcdonalds have failed to follow instructions on a screen. customer service is as useful as chocolate teapot in sauna

I don’t know why but the nuggets have no flavour and the chips are freezing I want my money back !!

McDonald's is McDonald's it is what it is

I went in a few weeks ago around 6pm . I ordered my food as normal on the machines. And then i waited for my food they took awfully too long and by the time the food got to us it was 6:30 pm and they they said you can’t dine in and you have to take out which was not our fault since it was them taking too long. And when an employee came to us he was being so rude. To my family and I do not recommend going to that McDonald’s especially if you are a family since upstairs dining is closed around 5 and McDonald’s is closed at 6:30 which is ridiculous! Make a change to this .

Food amazing as usuall hot not cold .

Food is OK, but service lets them down. A bit concerned about their hygiene.

No food was delivered yet it said on the app food was delivered

I ordered medium Coca Cola and in cup was only half of it seem to be like someone dropped it or someone drink it

Delivery drivers should take their time picking up food from here, the workers here are the most slowest I've seen. I could arrive 10 minutes late and the food will still not be ready, I wait around 15mins for food which is ready but is never packed on time, even when the restaurant isn't busy, they take far too long

Ordered two double quarter pounder meals & ticked extra pickles, ketchup & onions but they actually didn’t put anything on them, how? And the milkshake and Fanta didn’t come with a straw, like how were was we going to drink the milkshake? Joke. Arrived fast though, probs why it was prepared wrong.

Absolutely filthy..lack of staff toilet dirty wet & tissue all over floor ..fries were cold but customer service

Burger was absolutely disgusting just sitting in a huge pile of grease I've never had this from mcdonald's before the bottom bun was soaking from it. The restaurant got to busy to complain so I lobbed it in the bin. For some reason there's a security guard just standing on the stairs doing nothing ? Cold fries but at least the coke was decent. Just look at the state of this box

Most of the food was missing and when driver was asked about it the driver had attitude in his tone. The shop did help me resolve the payment so thats the only reason it got 2 stars.

delivered by a lovely polite and pleasant gentleman