Mcdonald's Restaurants in Sandwell

Order came in 29 minutes but was the wrong order and I had to go to the store waited over 45 mins just for a McFlurry and a coke absolutrky ridiculous

Hot chocolate was all spilled and I don't even have a drink to have

Food came cold. My drink that I ordered didn’t come and 2 milkshakes was given to me when I did not order it. Disappointed.

It was bad and the service was bad. How much customer service does not satisfy the customer? I will not repeat the purchase again.

only the drink and flurry was right on my order. the rest had been forgotten

my order didn't have the mcflurry I want the money back for it

food was delivered however ice cold drinks leaking and order was incorrect. we also received a whole reale of mcdonalds stickers used to seal the bags this shows the staff are not paying attention to what their doing. was not a good experience considering mcdonalds is less then 15minites away

There seems to be an issue with McDonalds Cape Hill and their milkshakes. They do not add enough flavouring. Had this issue with the Grimace shake and now the Shamrock shake. Never have an issue with Hollyhead Rd Mcdonalds and their shakes and will order from there from now on

Chicken sandwich and mozzarella sticks missing completely food Luke warm

Last time they didn’t pack my quarter pounder had only fries this time they forgot my pie if you w spect a full order don’t come here

the delivery has 3 bags in his box but gave only 2 of them. and I had missing order? what he was thinking? keep for him self?

Road in can be a bit busy. Expect to queue trying to get in. Not good for turtle head emergencies. Food as normal. Lots of delivery diversity folks. All good in my opinion. Parking was quite easy but you may struggle in a cybertruck.

Ordered at 6 and my order was supposed to be at my house in 15 minutes but instead it took over an hour to arrive

Never recieved my order so i went and got it from the restaurant myself and came home and someone has left the food inordered on the door step which i wanted to cancel i called the place said food was ready 15.51. I want a refund

Friendly staff, but the weakest black coffee ever. I will try somewhere else.

paid extra for milkshake never arrived after waiting over an hour terrible service

Friars was cold and chicken nuggets as well

it was good, but when it arrived the drinks were spilt so all the drinks were half.

No McFlurry arrived and 20 nuggets share box arrived with no sauces.

food was freezing cold and very dry

Great customer service, was on time & followed customer instructions

Hash browns definitely not cooked fresh, and cappuccino was just a normal flat white coffee!!! Disappointing 😞

Waited nearly 2 hours for the food not to even come 🙁

I have not received my order as it has not been delivered, please refund my payment as this is ridiculous. Thanks in advance for your help

The quality of the goods was excellent and really enjoyable. The free Philly Stack was wonderful. Thank you. Definitely a place to order from again in the future.

Lovely McDonald's but cleaner staff scared me

when it finally arrived, it was squashed and lukewarm at best Path

food arrived warm and all the items was there yayyyyy

drink have been spell everywhere

The time kept changing! Food arrived eventually and it was all wet as bag was wet!

Food was ice cold unable to eat any of the fries, had to put burgers in the microwave,

Good Customer Service by Deliver Driver

very good service and friendly

Did not get my order at all, driver tried giving me 2 other people's orders. When I explained he didn't understand at all. I gave him the food back unopened and told him I'd ask for a refund.

I haven’t received my order and it states it’s been delivered

I did not receive my order and I still got charged for it

waited 25 minutes, had to go and get the order myself, they gave everything away, cold, terrible service

Fries were cold and bacon cheeseburger was missing but the rest was okay

And this time the food was lovely and hot instead of being cold all the time

Drive thru need people can understand basic English. Asked if the brownie had egg in it and they said no egg. I had a look and find out there is egg. I ordered 2 latte and only gave 1. I said I asked for 2. They said you have to go round again and order. McDonald’s gone downhill

I havent received my order the driver has blocked my number...i forgot to change the address but i got in touch eith the driver i gave him the right address but now he has not come so i want an immediate refund please because i am not losing my money

Chips were soggy and cold wraps had too much chilly sauce on them

food was cold burgers was like cardboard a waste of money .. super noodles out the packet would of been better ..disappointed as I normally have hot food delivered. the driver was very polite a credit to your company .

Big mac filling old poor quality. Also meal was cold . Quite funny really as McDonald's is not far .

the time kept on changing the food was really cold 🥶 not good at all you order food and you get cold 😒

All my food was stone cold, egg shell in the bacon and egg McMuffin

Usually we have a good experience but today was the complete opposite. We were made to wait for 15 minutes to find our orders were not entirely correct. The meals in question appeared on BOTH screens but somehow ended up with the incorrect item. Server was not helpful stating "there's nothing I can do about it", and "go back around". The fries were not fresh, they tasted like they were sitting around for a while even though we SAW fresh fries being made. The customer service was terrible, do better.

Food was freezing, came with the wrong meal, a meal was missed and overall a terrible delivery.

Really bad both drinks were spilt in the bag due to this incident it was delivered poorly the drinks went all over on my ice cream and other dessert and wet up my whole carpet

I was missing things i wamt my money back

I visit this McDonald's in Cape Hill a couple times a week but the last time I went was beyond a joke. There were 2 white female cleaners with short hair, that after cleaning the toilets, went directly into the kitchen area to handle and serve food without washing their hands or changing gloves. This is such a serious hygiene issue, they were touching food after cleaning dirty areas, potentially even faeces. I would be livid if I found out there was something from the toilet on my food or anywhere near my food. I don’t even understand why someone who cleans the toilet is dealing with things in the kitchen or with food at all. I expected better standards at a McDonald’s, especially when it comes to food safety but I know McDonald’s are franchised a lot of the time nowadays. So, the standard drops when it isn’t directly owned by McDonald’s or whatever. I imagine the owner of this place isn’t the greatest if this is what they allow to go on. Maybe McDonald’s should have a check for themselves what goes on at this place in general. Safe to say I won’t be back there ever again. Probably have to walk a little further up to the KFC now whilst on my break. I can’t see myself going to another McDonald’s at all, not for a long while at least. Not after seeing something that shocking.

I don't go to McDonald's boycotting

It was a nice meal. The food was hot and I got the full order. Thank you

3 hours late to receive 2 fish burgers Wich I don’t like and a oasis all I asked for was a simply cheese burger and cola

The app stated, ‘Enjoyed your food?’ but I did not receive my order. I was so upset because I didn't have any more money in my account to get food at the local shop.

Delivered in good time and food very good and hot and fresh

McDonald’s! The table service was a nice touch, making the visit much more convenient. My order arrived quickly, and everything was fresh and well-prepared.

On time and everything was in the bag

Unfortunately Desert items missing. It’ll be best if McDonald’s staff and the delivery drivers check everything before leaving store

Not happy with any of my order pops were leaking and food it stone cold i

There’s always something missing,always an item missing. It’s not the first time, it’s the fourth time. If you cannot find responsibility within kids,put some adults working.

Dear General Manager, I hope this message finds you well. I wanted to bring to your attention a recent experience I had at your establishment. I ordered a hot chocolate, but unfortunately, I ended up waiting for 30 minutes for my drink. The wait itself wasn’t the issue, but rather the lack of attention to my order. As an Uber driver, my time is quite valuable, and my customer had canceled the order during this waiting period, which was important for my work. I had placed the order expecting it to be prepared quickly, but I noticed staff members were engaged in conversations with each other and not attending to customer orders. After waiting for half an hour, I approached the counter and spoke with the manager. She checked the order screen and proceeded to prepare the drink, but there was no acknowledgment or apology for the delay. I wanted to share this feedback so you can ensure better service for customer satisfaction and business efficiency. Thank you for your attention to this matter.

still has not delivered my film

One of the worse McDonald's across the globe. Their uber service is atrocious. Their food is always cold, always problems with missing items and their drinks more often than not have spilt before arrival. Avoid this McDonald's if your ordering through ubereats. I never complain but the fact that this McDonald's provides this service over and over again is appaulling.

Food is really good. The staff is really helpful.

This was not delivered I need a refund it’s saying it’s been delivered but no one requested the code or called me

u forgot my 4 ice cream 1 star

u forgot my 2 icecream man i got mad now my son crying bc of u am rating u a ons

The food is not even warm it’s just about not cold

Fries cold and one burger missing. I reported this and was offered a refubd, fine but I'm still missing dinner so had to place a second order...which meant paying for delivery again. Would be good to get that back., there's no obvious way to do this.

Food was very cool. Seem like they made them put it down when it came was very cool.

Food was cold an wasn’t cooked properly

my delivery rider was so rude to me didn't get off his bike so he tried to balance it on his handle bars and dropped it then blamed me really unhappy

The chicken nuggets was very delicious. The milkshake fantastic 😋. The burger was super tast

The attitude of one of the managers is unbelievable. You think you are coming for a cardiac neurological operation. At certain times, you have to wait and when you order hot drinks they will be cold. The manager needs to ditch the log she has on her shoulders. After so many years of going there, I have decided no more.

Crappie food crap services , full of Uber delivery services

Unprofessional staff, needs training.

Absolutely the worst experience yet. Food was left outside in the cold, delivery driver only attempted to deliver once

Food and coffee were great but delivery wasn't. Driver did not follow instructions and did not come to front door where ramp is, as asked. Why ask for instructions?

food is cold really peed off not happy

Manager harpreet is very rude and racist her colleagues that are Indian who work there don't understand its England they have to speak English. Food is cold and is like a Indian place not mc Donald's in England very shaming on the afia the branch who it belongs to make the place back to normal not a Indian restaurant get people who speak English and punjab please its ridiculous ! Anita lady serving was bad too.. 28/06/2023 at 3:30am Rude lady's working at that day harpeet should not be a manger there no effort of being a manger.

missing burgers and wrap. food was cold. dissapointed

happy meal not in there very disappointed

food was still hot, and everything I ordered was right. Cape hill mcdonalds are always good at making sure the things you have ordered is what you get, and it's a quick delivery, well done all who work at cape Hill.

me and my partner have McDonald's at least 3 to4 times a week

drink was spilled and there was a receipt in the burger

Always something missing it’s getting ridiculous

Food was soaked in coke no cheese on the burgers as paid for terrible

They took 2 hours to deliver and the food was stone cold had to be binned

Food was cold, the driver gave me my orders but the bag was open. I was looking for the driver he watched me walk around the road looking for him. I was on the phone to him and he hung up the phone. The driver said it was delivered when I was still looking for him. He was about to drive off when I finally found him.

sucky we did not receive our apple pie

The food arrived hot for a change

Food was nicely packed by the restaurant and everything tasted just perfect.

First time ordering of just eat and missing majority of my order very disappointed never be using this service again

Food is freezing cold & the driver wanted me to walk out on the street to get it!! Sort it out you clowns!!

the food came cold had to warm it back up

Poor can’t even check the bag to make sure all the food on the order is in the bag!! Poor

I ordered a medium grimace shake but it didn't arrive with my order

my order is wrong yet again I ordered two Oreo ice creams get it sorted out please

Quite OK. What expect in this place