Mcdonald's Restaurants in Sandwell

waited 25 minutes, had to go and get the order myself, they gave everything away, cold, terrible service

Drive thru need people can understand basic English. Asked if the brownie had egg in it and they said no egg. I had a look and find out there is egg. I ordered 2 latte and only gave 1. I said I asked for 2. They said you have to go round again and order. McDonald’s gone downhill

Usually we have a good experience but today was the complete opposite. We were made to wait for 15 minutes to find our orders were not entirely correct. The meals in question appeared on BOTH screens but somehow ended up with the incorrect item. Server was not helpful stating "there's nothing I can do about it", and "go back around". The fries were not fresh, they tasted like they were sitting around for a while even though we SAW fresh fries being made. The customer service was terrible, do better.

I visit this McDonald's in Cape Hill a couple times a week but the last time I went was beyond a joke. There were 2 white female cleaners with short hair, that after cleaning the toilets, went directly into the kitchen area to handle and serve food without washing their hands or changing gloves. This is such a serious hygiene issue, they were touching food after cleaning dirty areas, potentially even faeces. I would be livid if I found out there was something from the toilet on my food or anywhere near my food. I don’t even understand why someone who cleans the toilet is dealing with things in the kitchen or with food at all. I expected better standards at a McDonald’s, especially when it comes to food safety but I know McDonald’s are franchised a lot of the time nowadays. So, the standard drops when it isn’t directly owned by McDonald’s or whatever. I imagine the owner of this place isn’t the greatest if this is what they allow to go on. Maybe McDonald’s should have a check for themselves what goes on at this place in general. Safe to say I won’t be back there ever again. Probably have to walk a little further up to the KFC now whilst on my break. I can’t see myself going to another McDonald’s at all, not for a long while at least. Not after seeing something that shocking.

I don't go to McDonald's boycotting

It was a nice meal. The food was hot and I got the full order. Thank you

Delivered in good time and food very good and hot and fresh

3 hours late to receive 2 fish burgers Wich I don’t like and a oasis all I asked for was a simply cheese burger and cola

The app stated, ‘Enjoyed your food?’ but I did not receive my order. I was so upset because I didn't have any more money in my account to get food at the local shop.

Not happy with any of my order pops were leaking and food it stone cold i

McDonald’s! The table service was a nice touch, making the visit much more convenient. My order arrived quickly, and everything was fresh and well-prepared.

On time and everything was in the bag

Unfortunately Desert items missing. It’ll be best if McDonald’s staff and the delivery drivers check everything before leaving store

There’s always something missing,always an item missing. It’s not the first time, it’s the fourth time. If you cannot find responsibility within kids,put some adults working.

Dear General Manager, I hope this message finds you well. I wanted to bring to your attention a recent experience I had at your establishment. I ordered a hot chocolate, but unfortunately, I ended up waiting for 30 minutes for my drink. The wait itself wasn’t the issue, but rather the lack of attention to my order. As an Uber driver, my time is quite valuable, and my customer had canceled the order during this waiting period, which was important for my work. I had placed the order expecting it to be prepared quickly, but I noticed staff members were engaged in conversations with each other and not attending to customer orders. After waiting for half an hour, I approached the counter and spoke with the manager. She checked the order screen and proceeded to prepare the drink, but there was no acknowledgment or apology for the delay. I wanted to share this feedback so you can ensure better service for customer satisfaction and business efficiency. Thank you for your attention to this matter.

still has not delivered my film

One of the worse McDonald's across the globe. Their uber service is atrocious. Their food is always cold, always problems with missing items and their drinks more often than not have spilt before arrival. Avoid this McDonald's if your ordering through ubereats. I never complain but the fact that this McDonald's provides this service over and over again is appaulling.

Food is really good. The staff is really helpful.

This was not delivered I need a refund it’s saying it’s been delivered but no one requested the code or called me

u forgot my 4 ice cream 1 star

u forgot my 2 icecream man i got mad now my son crying bc of u am rating u a ons

Fries cold and one burger missing. I reported this and was offered a refubd, fine but I'm still missing dinner so had to place a second order...which meant paying for delivery again. Would be good to get that back., there's no obvious way to do this.

The food is not even warm it’s just about not cold

Food was very cool. Seem like they made them put it down when it came was very cool.

Food was cold an wasn’t cooked properly

The chicken nuggets was very delicious. The milkshake fantastic 😋. The burger was super tast

my delivery rider was so rude to me didn't get off his bike so he tried to balance it on his handle bars and dropped it then blamed me really unhappy

The attitude of one of the managers is unbelievable. You think you are coming for a cardiac neurological operation. At certain times, you have to wait and when you order hot drinks they will be cold. The manager needs to ditch the log she has on her shoulders. After so many years of going there, I have decided no more.

Crappie food crap services , full of Uber delivery services

Unprofessional staff, needs training.

Absolutely the worst experience yet. Food was left outside in the cold, delivery driver only attempted to deliver once

Food and coffee were great but delivery wasn't. Driver did not follow instructions and did not come to front door where ramp is, as asked. Why ask for instructions?

food is cold really peed off not happy

Manager harpreet is very rude and racist her colleagues that are Indian who work there don't understand its England they have to speak English. Food is cold and is like a Indian place not mc Donald's in England very shaming on the afia the branch who it belongs to make the place back to normal not a Indian restaurant get people who speak English and punjab please its ridiculous ! Anita lady serving was bad too.. 28/06/2023 at 3:30am Rude lady's working at that day harpeet should not be a manger there no effort of being a manger.

food was still hot, and everything I ordered was right. Cape hill mcdonalds are always good at making sure the things you have ordered is what you get, and it's a quick delivery, well done all who work at cape Hill.

happy meal not in there very disappointed

missing burgers and wrap. food was cold. dissapointed

drink was spilled and there was a receipt in the burger

me and my partner have McDonald's at least 3 to4 times a week

Food was soaked in coke no cheese on the burgers as paid for terrible

Always something missing it’s getting ridiculous

They took 2 hours to deliver and the food was stone cold had to be binned

Food was cold, the driver gave me my orders but the bag was open. I was looking for the driver he watched me walk around the road looking for him. I was on the phone to him and he hung up the phone. The driver said it was delivered when I was still looking for him. He was about to drive off when I finally found him.

Food was nicely packed by the restaurant and everything tasted just perfect.

The food arrived hot for a change

sucky we did not receive our apple pie

Food is freezing cold & the driver wanted me to walk out on the street to get it!! Sort it out you clowns!!

the food came cold had to warm it back up

First time ordering of just eat and missing majority of my order very disappointed never be using this service again

my order is wrong yet again I ordered two Oreo ice creams get it sorted out please

I ordered a medium grimace shake but it didn't arrive with my order

Quite OK. What expect in this place

Poor can’t even check the bag to make sure all the food on the order is in the bag!! Poor

Cold soggy chips and milkshake was spilled into bag.

My bag arrived broken and because the coffee spilled in the bag and made my food wet .

order is completely wrong i recieved someone elses that is for collection

Went on a different long irrelevant route and the drinks arrived spilt

Can get quite busy on the drive through but they're quick at getting everyone through. there's plenty of parking if you don't want to go inside. Getting back onto the main road can be a bit of task, but a good solid establishment.

There was BLOOD on my food and in the bag!!!!!!!!!

no food in the bags only drinks

Rang for a delivery on sat 7th dec was given a delivery time but my order never came ,after emailing justeat I was told that my order was delivered and that was the end of the matter,I have asked how they came to this decision but as of monday I have no answer ,obviously just took the money ,not good

I ordered for delivery I received my food ice cold. There was no straws,no napkins,no ketchup and the bag was ripped up

My drink was half empty and my food was very cold. No stars

Food was cold, missing items and late delivery

food was cold and in other bag drinks lid bust and drink was inside bag milkshake everywhere food was freezing never eat waste of 25 pound didn't eat or drink anything not happy first time ordering from here

the order was super cold the ice cream was melted the drink wasnt cold the fries were oily

They forget half of your order

Just send me the items that I have bought!

Food cold and stale, “hot chocolate “ was lukewarm… nuggetts oversalted!

food was really nice will be ordering again n recommended to friends and family

meal as usual great but coffee spilt

Had to stand out in the cold for ages convincing the driver that he was in the wrong place and needed to move. Food was cold, lots of people upset

Very good but burger patty was detached from buns and sauce was everwhere

Terrible, always not packing orders correctly they need a surprise inspecting ASAP !!!

order placed at 6.30pm arrived 7.40pm even courier said the staff were just standing around doing nothing.this has happened before but I let it slide as a one off. also when finally arrived a had to microwave the hot food to warm it up

Shocking!!!! Complete wrong order. Spent £32 for 3 drinks and a mcfluffy - ones i didn’t order might I add. How do you always get it so wrong???!!! Can’t contact anyone and have to wait to see if they will even send my money back! Ridiculous

Top notch quality & great value for money!

Delivery was quick, and food was still hot and milkshakes were nice and cold.

Should be 0 stars. Order was not received i have contacted just eat for refund

Everything in my order was messy the food was upside down. I did not see the small vanilla milkshake in my order.

food was freezing cold when it finally got delivered

Food was cold as I waited over an hour

Food was cold. Didn't receive my drink and got 4x sweet Curry Sauce instead of BBQ.

Coffee was cold not happy at all

I received it on time I ordered a big tasty meal and didn't receive my fries and it was cold

I haven't received my order and tracking shows it was delivered.

No happy did not get my order and the driver was so rude on the phone ?????

Had to wait 1hour when it first said 10-15 mins till arrival

I was annoyed that they forgot the straw.

food was cold pancakes was missing the syrup 😕

Food was cold when delivered. Odered milkshake was not delivered

Delicious food and fast efficient delivery service. Thank you 😊.

Items missing cold fries do disappointed

where is my order, not yet received my order

Fries where cold quality was very poor

Took almost an hour to arrive and fries were soggy and not cooked enough

My ordered didn’t arrive…. Its says delivered, but nothing ever came 👍

Wrong food delivered to house left without confirming.

Half a cup of runny milkshake. Cold food.

poor did not get what I ordered