Mcdonald's Restaurants in Sandwell

Half the order missing again! Thanks McDonalds Oldbury. (Sarcasm!!!!!)

you always forget putting some of my orders into the bag and that didn’t happened once twice or three times but always.

they forgot the thing the Minecraft movie meal comes with would like a full refund cuz that's the reason we ordered

early, all there and hot. not what we expected

two banana milk shakes were missing from my order.

Ordered 2 chicken mayos without lettuce or sauce it came with lettuce and sauce and no chicken I want a refund

All the burgers were over cooked and burnt , it was like it had a shell on it

The drink spilt and I ordered 2 bbq sauce and I was given sweet curry sauce

Yummy! forgot the straws and dip but didn't make much difference tbh good meal

Very clean, helpful and smiling staff, felt safe and warm.

Well they gave me the rung order and I didn’t order three burgers and three chips and coffee I order one Big Mac and one diet Coke

Food was cold and missing the sauces

food was brilliant nothing missing . very impressive this branch unlike birchley island

food was cold and fries didn't seem fresh

Food was freezing, asked for no lettuce but came with lettuce

Good driver quick delivery nice at the door when I spoke to him

The order was late, so the food was cold. I had to run out my house to the next street as the delivery driver was on the wrong street and said he was outside. So I had to go that street to collect the food.

burger was missing from order, hence the low quality review

Order was prepared at 18.19 but not delivered for another 30 mins so food was absolutely freezing.

my food arrived cold and the burgers were crushed, it all looked unappetizing

How rude the lady that served me was so unprofessional no manners no regard for customers even the ones before me shocking needs customer service training. I asked another member of staff her name told me she was called Shannon. Never return to this branch again no issues previously.

ordered at 5pm arrived at 7pm! food was for a children's party kids where gone by the time the food came

Was better then the night food from this McDonald

Everytime I order, there are items missing, I won’t be ordering maccies online again, bag was open as well and driver just says it’s from carrying, joke

Really un happy. The driver was at the wrong flats and refused to come to the correct flats which was only 2 seconds up the road so i had to take my 1 year old daughter out to meet him as he refused to come to the correct flats which

I receive the food very cold I’m not happy with that

Chocolate cookie sent instead of one of the muffins .house number missing off delivery sheet

Not recieved not refunded order! service terrible!!

it for got my coke for one of my children

missing my nuggets the main thing

honestly I've had nothing but issues ordering from this macdonalds and I'm pretty sure the driver had eaten my fastest order

The food was cold as the driver had delivered other orders before ours and no insulated bag

Appalling from the driver to accept more than 1 order

Food warm. Driver handed me the drink which had spilt outside my front door. There was less than half left. He did apologise but he must have dropped it. It made a mess in my hallway.

the food was frozen basically chucked 25 pounds worth of food away the chips was like eating cardboard the burgers was that cold the the pattes went pale the cheese was hard and lumpy just a pure waste of money

Missing a burger from 1 if the big mac meals. McDonald's workers at it again , they eirher cant read or just dont care.

food was cold. happy meal had half a bag of chips so was barely any at all. usually alot better than this.

Had to order twice as they messed my order up who pack this order stevie wonder they don’t even pick the phone up they never pack the order right cost me over £40 just for 2 happy meals and 2 milkshakes

Was okay sadly was cold and soggy

No food was delivered. Ive emailed you, and Crystalyn, customer rep, said it was left on door step, show me the pic,and whats the point of a 4 digit code if driver doesnt adhere

Mcdonald’s says you get a free Hash brown when you spend £10 i only got 2 with the mcmuffin duo.

cold food missing items incorrectly prepared food this is a joke of a restaurant

Chips was cold wraps was cold got a wrong milkshake no sauce in the bad very unhappy with the food

no ice in my drink, the drink is designed to have ice in it, morons

My wife and I had breakfast and the staff working in store made the visit very appealing with the table service.

This is my local McDonalds and customer service is always brilliant and the drive thru is decent. I gave 4 stars because sometimes the hot chocolates are diluted. However on this occasion, the hot chocolate was spot on. The staff are polite and hardly rude.

food cold and was sort iv one chips

why is there no ice in my drink,

I didn’t receive items I ordered I have screen shot proof of what I ordered and what I received

The only problem was the chips were cold and not salted whatsoever

i had accidentally selected the wrong address when ordering and I instantly tried to cancel and change the address but wasn't able to so I basically spent £15 on nothing. I tried to phone the driver but he was not helpful either and now he's selected it as deliverd even though that's not possible as I didn't receive any food and the food needed a code to even be classified as delivered.

Once again, a faceless delivery mess up from none other than mcdonalds, sent an order from instore out for delivery, with absolutely none of the right food in. And they've taken the phone off the hook at the store, obviously must've upset a few people today, when will the incompetency end, why bother doing delivery, if it never works right.

How can you forget a double quarter pounder when it's one of the main items in a 3 meal order? also everything was cold. rubbish

half a drink and no ice again..

Erm I would love to have a straw with me drink and got the wrong burger and asked for a large meal

McDonald’s at 81 Halesowen St, Oldbury, delivers a fantastic experience, whether dining in or using the drive-thru. The staff are friendly, efficient, and ensure orders are served promptly. The drive-thru service is particularly convenient, with clear signage and a smooth process. The food is always fresh and well-prepared, and the location is easy to access with ample parking. Whether grabbing a quick bite or a coffee on the go, this McDonald’s consistently exceeds expectations!

Manager said she doesn't have time. To serve at the counter as they have back order take away. Then she said she is not alowed to serve. So the cleaner served him

Chips was rock solid I asked for no salad bu yeah it came with ridiculous amount in there totally waisted my food as don’t eat salad and carnt take it of as I can still toast it so yeah thanks

Didn’t get any food at all no delivery

More for McDonald’s than just eat. No bbq sauce that I ordered and there was a hole in the bottom of my cup so my drink spilt.

Not fast food waited ages for muffin and coffee drive through and edge of muffin hard burnt

missing half my order and what was delivered was cold, mcflurries was like water

No milkshake and I paid for it just eat did not refund me will not be using either service again

I waited about 40 minutes for it to even start being delivered and then came 15 minutes later

Wrong order Service slow Cold and not bortherd

nice but had cold chips and flat drink

Missing food the rest was cold through and waiting way over an hour.

i did not receive and want to be contacted

There were a lot of flies and insects inside the McDonald's in this area and

Always something missing or delivered cold, hope it’s better but it never is, very frustrating! Fries missing today, had to claim back through just eat again, how hard is it to get an order right!

was missing the chips and a ice cream food was cold

Fries was not good cooked. It's like raw potato.

They forgot our sweet chilli dips and the food was cold!!!

almost 100% for a change, just wrong sauce

Don't get how the staff think it's acceptable to send a chicken burger that's half charcoal is beyond me and mozzarella dippers that have clearly been cooked and then reheated and left out to a day or 2 and instead fries got salt with a side of fries. Really really need to have a word with your staff or get new staff in as this is absolutely abizmal service

Food was ok, was on the verge of being cold. So not great

I went through the drive through. Staff were fine but I received my meal. The fries were freezing, the wrap wasnt even properly wrapped up and half of the stuff was falling out of it when i opened it (also the wrap was ripped all over so sauce and ingredients were falling out there too). I had a milkshake but unfortunately the lid was broken so milkshake leaked out the top and the bottom literally had ice attached to it. On top of that the milkshake cup had a hole (presumably caused by the ice). So by the time i got home, the milkshake had filled up my cup holders

Requested plain burger no cheese came with cheese son didn’t eat it went in bin

all food arrived cold and tasted like half of it was made the day before beyond unhappy with my entire order

Came late half the order missing no syrup for pancakes or jam for muffin called the store, duty manager simran very rude on phone customer service skills terrible unable to resolve issue and was told to request a refund though just eat!

I had to go out to McDonald’s and pick up my order as I didn’t get any updates on the app - will you give me a refund for my Just eats order?

Friendly enough atmosphere . Food arrived quite quickly bit I might aswell have gone to farm foods and grabbed something out the freezer and ate that.

the hot chocolate wasn't even half way full and stone cold

driver tried hard to find my address. though he struggled, he communicated very well with me

Order did not arrive I contacted just eat and they would not help I have a code to give the driver just eat could see that the driver did not receive this on the chat when I spoke to them and they cut the chat short and refused a refund

Cold and missing half the order

Fantastic McDonalds. Stephen in particular deserves recognition.

Food cold again !! Chips like cardboard. Even the hot pie was cold.

they sent to wrong burger i ordered a mc crispy and they sent a double quarter pounder and there was no ICE in my coke

Food arrived cold and dry no straws for the drinks

Food was lovely only the chips was cold so there for they were hard .

my cappuccino was missing the coffee, it was just a cup of warm milk.. strange

Quick delivery and driver was very kind.

Im pretty sure it was the driver to blame the food bags was open the food was freezing cold and half my order was missing Have had to reorder ny daughters entire meal Very annoyed

Manager very rude i ask him to give some stuff his tone very rough

The hot chocolate is the best cup of hot canal water in the West Midlands, well done to the manager and the team on such a prestigious achievement

Decent no issues grimace shake was oddly not nice but I think that personal taste 😂

Not good at all, bought me the wrong things. Fuming. Somehow it’s my fault .

Order never came again as usual

great service for those of us with things to get done ✅