Mcdonald's Restaurants in Sandwell

absolutely stone cold went in the bin

Original window changed from 10-25 minutes to being delivered around 45 minutes after order

Always missing items from orders!!! It’s very frustrating and when you call about it, you get rudeness from the staff!!

all food freezing cold had to rewarm

My order never arrived said it was delivered the driver was close by and never turned up i didn’t receive anything I’m absolutely appalled by this service always missing items and always problems lately

the foods just arrived late its too cold to eat the service is a joke we can't not eat cold food send a full refund as soon as possible please

Order missing a burger, fries and apple pies. The fries we did get weren’t cooked, took an absolute age to be delivered and delivery driver either had two deliveries before ours or was completely lost.

Food was cold no double bacon muffin sent a single sausage instead not happy

Took over half hour to arrive, all cold and chewy fries not crispy, really poor!

Order was wrong you pay for extras and then they don’t put it on also give u a free hash brown but then make u pay £2.09 for it absolutely ridiculous

Wrong order, cold fries but the box was only half full

Loving the new philli cheese stack at McDonald's!

food was cold was meant to get refund but never happened

I don’t understand why it’s so hard for McDonald’s to get an order correct, missing items yet again

Unhappy as meal cold milkshake and Icecream melted taken nearly an hour to deliver Guess the food was left on side till driver turned up

I selected 4 sauces with the nuggets. All missing from the order. Now the nuggets are tasteless

Items were missing the food was cold.

cold food all of it, no bbq sauce or milk for tea

Food was cold as anything fries where out the packaging cheese bites where stale

It's ok but sometimes they miss things out of your order

the food was stone cold. poor service

Food was cold, chips were hard and stale tasting, the philly cheese stack was horrible. Mcflurrys had barely any topping and sauce, not worth the money anymore for basically just plain ice cream.

every time I order from this place the food is stone cold and there's stuff missing from the order

No Good Food very Rude staff cold food

no drink delivered with the meal driver told me the shift manager told him there was no drink to go with it and she is supposed to be shift manager and don't know what she is doing absolutely disgusting

got my order wrong. at least we had straws. all the local McDonald's can't seem to get things right - always something missing.

Sadly was all cold by the time it got to us

food was cold,soggy,food wasn’t even cooked properly

Incompetent staff and employees who basically don't give a damn!!! Ordered at the drive through, was told to park anywhere in the car park and the food would be brought out to me. Waited over 15 minutes, no sign of food. Went inside, ignored by staff, until eventually I got someone's attention. Told them what I had ordered and how long I had been waiting, they went to the back and came with my food to inform me that someone had been out to the car park but couldn't find me!!! Well they obviously didn't look as I was parked in front of the building!!! No apologies, just a smirk, disgusting service, rude staff, they obviously do not understand the concept of fast food!!!

my coke was only half way filed

The wrap, the fries and the apple pies were all soggy from the coke! It was so disappointing and disheartening! We pay with hard earned money and expect excellent service. Not like this! Couldn’t eat the food!

My Coke has leaked all over and in the milkshakes not happy

Food was lovely and fresh and hot

Seems like everyone who works at McDonalds has forgot how to cook fries.

time it took the restaurant to prepare the food was unacceptable over 40 minutes.

The food was very cold and the chips was hard and like rubber the chicken nuggets where like rubber also and the burgers was cold and hard

Continued to change delivery time. The driver was then on route but was going the opposite way to my house. Food came and shockingly cold - had to order via another platform

Fries were uncooked, soggy and lumpy. “Hot” apple pies were freezing, burgers were soggy and cold.

The Food items arrived cold I was told there was a mix up with my order

Eat in only after 22:00. Pretty standard McDonalds.

Good quick service. There was a problem with one of our drinks so they made another. They even let us keep the original drink. Friendly staff.

ordered 9 nugget meal, came in the right box with 3 nuggets missing. burgers were fine. fries were stone cold, unsalted and like cardboard. not good.

Food was cold, hard, tasteless items were missing unacceptable very bad

didn’t have the right order missing items

I’ve had my drinks delivered and no food, ridiculous

Very good delivery driver. Arrived on time.

never again am I ordering from here again their was a fricking cockcroach I'm my food

Waiting 16 min for happy meal with only few customers.

I did my order by the app and payed then when I got the the window this person was saying I didn’t pay when I did the then she was accusing me so then the manager came over and said she has paid so I am fuming never again .😡

Really helpful, friendly staff, clean and tidy.

never come to my house deliverd my sons food to wrong address

all good, early, all there and all warm, not used to this as usually something missing

Every time we order from this McDonald’s we have to drive here anyway as the order is always wrong there are either missing items or the wrong items I recommend everyone should be issued with pens so they can tick off what they are putting in the bag absolute McMuffins

Items missing from order and wrong items delivered how hard it is to read an order and pack a bag?

How hard is it to get an order right. I know they say you have to be thick to work here, but good god. It’s reading off a screen.

When we go through a drive through,we order as usual online,but when we get our food sometimes items are missing like burgers,fries and even give us a cup filled half way with a drink! If we order fries theres barley any in there (to be pecific theres about 5-6 fries). I think it's a waste of money.

Food was rather disappointing. Fries came cold. Big Mac came cold. The ice cream is thick and almost slodgy as opposed to that creamy ice cream texture it should have. And the only thing they didn’t mess up was my drink.

Our food took ages and when it finally came when the staff noticed we were waiting the chips we brown and crunchy burger was ok drink was 9/10.tables weren’t clean had no little pots for sauce .

Food arrived late and stone cold, under cooked and some of it seemed like it was cooked day or 2 before and just reheated. Absolutely abysmal felt sorry for the driver as kept saying sorry and that they seemed like just didn't want to do there job and that my food may actually be abit cold because of how long they took too.

Delivered my order without the hot food and I’m post night shift so hungry and wanted food now I have to re order and will be charged triple what I paid for delivery the first time

i didnt get my food they have pinched my food an money

the quality of the fries am not good

delivery driver can't read basic instructions

2nd order in a row my order has been missing straws!!

The food was poorly prepared. Rude management. Unlike every other McDonalds, no sauce is given with meals.

Order was later than slotted time and then extended further. Item missing which meant one of the family members didn’t get a meal! Disappointing

the driver stopped off at the petrol garage once he collected our food and was not very friendly

First time in years since I visited this venue. Staff were polite & friendly. Restaurant was clean, food was prompt & hot

for the second time in a row, food was missing from the order. food was cold. fries were missing from happy meal box...there's only 3 items to go in before it's closed!? are orders not checked?!

food was freezing cold like cardboard and the drinks tasted flat waste of money

If I could leave no stars I would, every time I order something missing it’s ridiculous not ordering again

all that was missing (for a change) were some dips so much better than usual

Not happy and a waste of time as order didnt even turn up!

ordered a double egg Mcmuffin with NO cheese, but received a muffin with cheese only and NO eggs

Ordered a double egg McMuffin with no cheese as part of a delivery order and received a muffin with two slices of cheese and no eggs, who on earth would eat that?

Driver was sound, but my burger was missing?

I have not received my order. I am chasing this up with you and Macdonald's. I am going to allow my hardworking money to be stolen from a non delivery. I have just spent £14.89 on my order of 5flatbread which I have not received for my kids breakfast. This driver has put my order in as delivered and it is not delivered. I am very angry . this is horrible and disgusting. I need a refund. this driver has to dealt with for stealing my order

Everything was lovely, thank you.

If you don't ask your order then just keep waiting

delivered ice cream drinks and happy meals so all the grown kids where without ther burger meals!! absolutely ridiculous. rang the store and was told can't even collect the missing food so spent 45 pound for nothing!! appalled

End work really late, and drive through is closed between 2 and 4 I think don't know can't even ask not a big deal but annoying

Food was very greesey and thay didn't care and the fries were over salted and the milk shake didn't taist right

Thought I'd treat myself to a double bigmac with no lettuce & guess what I found when I got home lettuce. Took a long time to pick out the pointless & tasteless lettuce !! Why can't they use lettuce that has flavour, then at least it gives your burger a better taste profile. After today I think I will give McLettuce a miss. After we ordered our food, we were asked to wait at window number 4 at the very end & the food was slow in coming to us, at first u thought as we asked for no lettuce is why it's taking so long but nope just a massive disappointment . Overall it was a disappointing trip , the food got a high score as the fries & apple pie were on point as was the drink. Service was poor as I had to wait for them to totally ignore my request. The atmosphere was great as I was back home where I wanted to enjoy my burger but alas not to be

Food was cold chips recooked to warm back up absolute diabolical disgusting

Everything was great, thank you.

Everything was perfect, thank you.

Everything was great, thank you.

All the food was cold and they forgot the syrup yet again if McDonald’s can’t handle deliveries, they shouldn’t be doing it because I keep always missing or sending cold food out which is unacceptable

all our food was cold had to microwave it :/

I buy hot chocolate but only water

So I ordered a double big Mac with bacon meal and got a triple cheeseburger instead and I also ordered a raspberry mcflurry and got just plain vanilla ice-cream?? McDonald's you never cease to amaze me!!!!!!!!

Wrong burger I did not order two mcspicy meals one was meant to be mccrispy. McDonald’s hire staff who know the difference my goodness second time now

Been there 4 times since I've moved to this area. Each time my chips have been stale. Today the ones on tip were fresh but underneath were stale. Such a downer on the meal

I honestly can agree with all negative reviews, as much as they probably don’t care, it’s worth the review. Been living in the area for 20 years. They have a bunch of staff, who don’t comprehend what customer service actually is. My partner had to deal with a staff member who was practically offering him to fight. Unfortunately didn’t get her name, because of the whole incident. This McDonald’s over the past 4 years has gone completely down hill. Hiring , unprofessional, desperate students. If you care about your reputation stop hiring young kids, who don’t care about the company they work at. Complete lack of training, and customer service skills. Management should seek the correct training liable for the youth applying, to reiterate how valuable a job is. I’m stunned on how downhill customer service in general is becoming and this McDonald’s is a prime example.

And I was missing items and the food was cold

food said delivered, but no one came.

The order came was no my order and it was all wet as pop had leaked all over it the lady had limited English kept saying sorry very poor service

Good service very quick delivery

Couldn't find house. I had to walk around the street to find them

Missing a Mcflurry. Happens too often. Stop doing this.