McDonald's in North East Derbyshire

Took ages to get the food. And it wasn’t either the right order.

sat 15 mins in the drive through and just over 5 at order window, to then be moved to the extra waiting window at the end, to then be given a big mac (ordered no lettuce and extra sauce) with lettuce no sauce and 1 patty! A chicken mayo (ordered no lettuce) came with lettuce and no sauce and cold fries

Usual modern experience in McDonalds. Order, then wait 15 minutes behind the queue of Deliveroo and Uber Eats staff. When will they figure this out and look after walk-ins so fast food is fast again and the restaurant experience isn’t spoilt by people in hi-vis lounging around with big thermal bags chucked on tables?

Burgers were cold unfortunately

Polite and friendly driver Excellent communication from restaurant when i ordered to the wrong house number

Disgusting behaviour. Ordered a drive through yesterday , got home & a bite was missing from my son’s burger. Reported it via phone , no feedback. Avoid. Disgraceful food hygiene

Food was stone cold . No residual heat at all. Must have been sat on the side for the hour and a half , preparing time it took to make it . Couldn’t eat it. Not happy

Never received my food. Over £18 out of pocket

there was a chicken sandwich missing out of are order and no one wants to do anything

forgot my hash browns but still nice and hor

Never received the extra burger stated on the multi-buy discount.

I visited McDonald's at Clay Cross, Chesterfield, today. There was a lovely lady called Rachael working there. Her customer service was excellent. She went out of her way with every customer. She was so friendly and bubbly. She definitely deserves recognition 👏 ⭐️

Hi I did not received my Big Mac as I spent over £15

Food was freezing cold by the time it reached me.

For over 6 months now each time I order from macDonalds Claycross part of the order is stone cold- usually the chips are inedible but this time it was the Big Mac…..over 7 quid for cold food….

Omg, I'm so not happy with our experience today using the drive thru. From ordering our food to it being brought out to us in the car, we waited 25mins! I wish I had checked our order before we left 😡 2 items were missing from our order... we had 3 lots of fries and they were hakf full! I'm fuming! If we only lived down the road I'd have gone back and complained, but unfortunately we live 20 minutes away!! Honestly, how can you get the orders wrong when you bring out the receipt with the order to the car!! 😡😡

Cold and missing half the order

Cones in front of the drive thru YET AGAIN. 9/10 times they'll have them out there after 11pm and the odd time when it's open you'll be waiting for over 15 minutes even though it's the middle of the night. Also you can hear the staff from inside complaining and cursing which might explain the cones as their night team seems to not want to bother with doing their job. Something needs to be done about this.

got my delivery so disappointed as my drink was leaking had to mop up before I could have my meal only had under a half left to drink

The 2 gentlemen that served us and brought food out were very friendly and extremely helpful. Was a pleasure to visit. Friendliest McDonald's I've been too.

Nothing to complain about. Staff seem friendly.

All the food was cold, had to reheat it

food was half an hour late and cold

I tend to order through uber eats it’s hit and miss if you get what you ordered, I just placed an order it came within reasonable time but I had wrong AND missing items the fries hardly ever get filled up properly and the temperature of some items is not always great either and for how much it costs these days it’s not good.

Your driver needs to learn some basic “please and thank you” manners, it may be a while before other drivers receive a tip from me because of him, tell them to thank him.

clay cross why can you never get an order right

Spent £60. They forgot half my order. Had to drive back to get the rest, then found a long blonde hair in the burger that they forgot to put in on the first trip. The service and ability to pack correct orders is getting worse as time goes on.

After waiting over 1hour 40 minutes foot cold and missing 1 happy meal! Driver not interested at all!! Extremely poor service will not be using again!!

he spilt it all whilst in transport with my drink

Great fast delivery kind driver

Tried this McDonald's again after saying I wouldn't again after they kept leaving items off our delivery. But they can't even get ONE order correct. Seriously the worst McDonald's ever

didn't get any fries with my order.

food was ice cold and took nearly a hour and 45 minutes to come

quite clearly ordered regular double cheeseburger meal at claycross McDonald’s but did not get the double cheeseburger.

Food cold drink spilt all over bags

Standard take away drive through service

Nice ambiance and nice little play outlet outside

Food was freezing cold, delivery took over a hour and a half

Just dissapointed it was late by 20 mins but quality was goid

I placed an order at 5:50pm. Our food was made at 18:24pm. Our food didn’t get delivered until 7:02pm. The meals were stone cold, the ice creams had melted. The whole order has been binned. I may as well have thrown the £40 down the drain.

It just Never got delivered ?? won’t be ordering online again sat starving

food cold, not eaten......wont order again and only given 4quid back for un edible food

Well ordered at 5.30pm didn’t arrive 6.40pm which it’s a 10 minute drive ,food was cold and mc flurry was like water and not icecream will be looking to get refund on the delivery for

Delivery driver drove the wrong way, food arrived late and stone cold.

driver was on time, friendly and food was still warm. couldn't asked for any better

The courier gave us the wrong order. I ordered burgers and fries and received some coffee and drinks. it was very disappointing.

Ordered here as forgot to put another branch. Three meals ordered and not one single drink arrived. Worst Mcdonald's I've been to

Order was missing a bottle of water and three drinks were the wrong ones from what we ordered

Not only did the delivery time change 3 times to almost an hour after ordering, but this branch NEVER send a complete order

There was a problem when I ordered on the app today as I arrived at the drive thru. The member of staff at the window was absolutely brilliant her customer service was outstanding. She called to get the Manager and he was also fabulous and resolved the issue. Food was piping hot and speedy.

Absolutely shocking! Freezing and the pop is all burst and empty in the bag - terrible

Driver was amazing with a nice smile on his face, food was cold but I knew wasn’t his fault cause he was on time

First actual half decent order I’ve had from McDonald’s in a long time, Big Macs were just above warm, nuggets were good and fries were fresh but I’m still skeptical to order again

Forget about hygiene in there. They constantly touch their clothes after every single move

This morning I ordered two separate breakfasts via the McDonalds app for collection, thus consisting of the breakfast wrap and mighty McMuffin, both were ordered with ketchup. We collected our order through the drive through, during which I informed the server at the first window that I wanted to give her an additional code for two hash browns that I had redeemed with amassed points in the app. The server was very rude and stated that she couldn’t accept another code. In response I asked if I could place a separate order and she outright refused, raised her eyebrows and said she wouldn’t be taking a separate order from me and that we needed to move to the next window. I know that she was lying as this is something I have done numerous times before and it seemed like she could not be arsed to do her job! To make matters worse, upon collecting our order and returning home, we realised that neither breakfast items had ketchup on them and the mighty McMuffin looked like it had been put together with scraps off of the floor and punched! Terrible service, would not recommend and certainly won’t be returning my custom.

Food constantly missing whether you order or go through drive through

Friendly pleasant delivery driver

food was delivered warm. but in time. not bad.

cold food missing all drinks and sauces

Brilliant McDonald’s location with very friendly staff that are always happy to help. This store gets it right every time and is one of my favourite McDonalds to visit. Car park always has a space available and the toilets are always clean and tidy. Some staff members really go the extra mile for customers. One of the staff members in particular went the extra mile for an elderly gentleman while I was there. Helping him with the self serve screens which he seemed to be struggling with and he looked to appreciate the help.

Why is it always cold and why do they get the order wrong. Breakfast order delivered with no hash brown no juice cold muffin. No use in complaining as the restaurant blame the delivery company and the delivery company blame the restaurant so the customer pays for bad service all round. This is second time we’ve ordered giving them the benefit of the doubt, there wont be a third!!

Served by a friendly person in a Christmas jumper. Nice place chips hot but burger almost cold.

ordered at 2120 n received it at 2250, time changed 3 times. stone cold fries n rock hard n old. milkshakes were nice tho

Food was cold, it was ordered two hours previously and when it did eventually arrive it was stone cold

It never came! The driver rang me asking for the code as macdonalds have cancelled the order. This is over 3 hour after my order was placed… and still haven’t got a refund never using this again.

Thought I was gonna get exactly what I ordered this time, but alas, big tasty isn't quite the same when the bread bun is missing!

Both meals were cold, had to reheat before we could eat. Driver was very kind and helpful. This is the third time we have received cold food. The price of the food was expensive and should be hot. If I wanted cold food I would have ordered cold food.

Absolutely rubbish and staff useless with helping with any kind of problems

Time kept changing and took over an hour to arrive.. then quarter pounder stone cold , chips stone cold mc flurry watery never again

Probably the best McDonald's chips and burgers I have ever had. Hot chips with a bit of a crunch and hot burgers that actually looked carefully assembled and not scattered around in the box with the cheese stuck to the carton. So for a quick takeaway it gets top marks at the Clay Cross branch 👍🏻

They dont like me because i allways have something to complain about, what do they expect im a pensioner, and ive got anger problems

Food freezing cold uneatable contacted macdonald and they said a shortage of delivery driver is the issue . Said they right keep food warm but hasn’t got enough heater to keep warm

Some gut is roaming around near the toilets

Ketchup missing AGAIN! I put it as a note as this happens regularly

Food stone cold and looked like it been I the washing machine. Very poor and not cheap ever so I won’t be ordering from clay cross again

No order has been delivered and I waited over 2 hours!!!

chips and burger were cold and the hot pie was a cold pie. Milkshake was not full and was basically milk not cold and thick

food was stone cold and wrong order sent

The food I got was cold on arrival and the app never updated me as to where my driver was with my food it still said “preparing you order” when my order arrived

My food was cold, but the delivery was quite fast but McDonald’s needs to work on its food temp

good was freezing cold and hard!!!

Food was cold and late and we didn’t get everything we ordered ! So angry it’s unreal £40 and it’s was cold and wrong !

The burgers and fries were only just warm and the ice creams were melted so not a great experience

Customer service is awful. Person served me also brought out my order with half it missing and then she ask to see the receipt although she had just took my order and not Customer focused at all. Won't be using this place again. I was with to residents I support and so not happy.

the burgers were cold and tough , no chill another chilli double, chips were old

After taking 90 mins to deliver food it came with a muffin that had been assembled from the top of a ladder and pancakes missing 1 of the 2 ingredients i.e. syrup. Ridiculous place

Order never arrived, ordered at 2.25 rang at 4.40 for them to say order was showing delivered, app hadn’t updated

One of the orders was missing the egg.

Used drive through sorry wait but at busy time

This is a great place to visit l love to go the food is great staff very friendly but can be very busy at times

This has to be a joke my food came 1 hour late and it’s came really cold I’m putting a bad review done and ringing up this is not right

It was so late arriving and cold food even though I live 10 mins away

Everytime I visit lately the milkshake machine is always out of order, burgers and fries are always good but when you want a nice cold shake to be told yet again they haven't got any takes the biscuit

0 stars wasn’t a option! Order never delivered. Won’t be using just eat again.

items missing from my order . They sent me the chips and drink but forgot to put my bigmac .

I ordered two breakfast rolls with brown sauce but only got one and just a bacon roll with ketchup for some reason not what I ordered why is it so difficult to get it right

Honestly this McDonald's gets worse and not better. The fries were under filled and the burger a total disgrace. All cold.

Missing half my order, no fries delivered, expected to just complain but still no food. Very poor service.

ordered, delivery time changed repeatedly, think it's over an hour late from the promised time.

This was my first time ordering food through this portal and the whole event went perfectly. I wouldn't hesitate in using this service again or recommending to others. Thankyou.