McDonald's in North East Derbyshire

The food I got was cold on arrival and the app never updated me as to where my driver was with my food it still said “preparing you order” when my order arrived

My food was cold, but the delivery was quite fast but McDonald’s needs to work on its food temp

good was freezing cold and hard!!!

Food was cold and late and we didn’t get everything we ordered ! So angry it’s unreal £40 and it’s was cold and wrong !

The burgers and fries were only just warm and the ice creams were melted so not a great experience

the burgers were cold and tough , no chill another chilli double, chips were old

Order never arrived, ordered at 2.25 rang at 4.40 for them to say order was showing delivered, app hadn’t updated

One of the orders was missing the egg.

After taking 90 mins to deliver food it came with a muffin that had been assembled from the top of a ladder and pancakes missing 1 of the 2 ingredients i.e. syrup. Ridiculous place

Used drive through sorry wait but at busy time

This is a great place to visit l love to go the food is great staff very friendly but can be very busy at times

This has to be a joke my food came 1 hour late and it’s came really cold I’m putting a bad review done and ringing up this is not right

It was so late arriving and cold food even though I live 10 mins away

Everytime I visit lately the milkshake machine is always out of order, burgers and fries are always good but when you want a nice cold shake to be told yet again they haven't got any takes the biscuit

Honestly this McDonald's gets worse and not better. The fries were under filled and the burger a total disgrace. All cold.

items missing from my order . They sent me the chips and drink but forgot to put my bigmac .

0 stars wasn’t a option! Order never delivered. Won’t be using just eat again.

I ordered two breakfast rolls with brown sauce but only got one and just a bacon roll with ketchup for some reason not what I ordered why is it so difficult to get it right

Missing half my order, no fries delivered, expected to just complain but still no food. Very poor service.

ordered, delivery time changed repeatedly, think it's over an hour late from the promised time.

This was my first time ordering food through this portal and the whole event went perfectly. I wouldn't hesitate in using this service again or recommending to others. Thankyou.

food was cold and stale, ate none of it

never turned up this is not acceptable

Worst one around , on average you wait 20 mins in the actual restaurant, more often than not the order is wrong , had to complain so many times . The staff cant count to 5 as several occasions only had 4 strips in the box. Waited 10 mins for a mcflurry , restaurant was dead and no cars in drive through. Complained to a member of staff and the manager just walked passed and muttered this is just the way things are at the moment , didn't even stop or make eye contact . If i was the Franchise owner id pissed

It wasn't very pleasant the food was stale and old and inedible and the drinks had spilt.

Just been to clay cross McDonald what a joy . The staff are sooo nice. Rachael and team thank you

Chicken was cold and no dip. I’ve ordered 5 times over the months and only once have I had the dips included. Not good enough!

The delivery driver went an awfully long way round to deliver according to the map. This caused the order to be cold. There was also no milk with the tea.

why does it show a bike when drivers in a car ?

I have received my order and didn't get part of it also they had not made my partners order right and this isn't the first time I have had 3 bad experiences now and I give you the benefit of doubt , I have rang up at 10:55pm tonight and explained what's happened I spoke to two of the managers at this store and both of them had a disgusting attitude with me on the phone and expected me to travel out to get the rest of my order when I suffer with mental health illnesses and I do not have a vehicle at hand. I find these to people and the whole Mc Donald's disgusting and I will stop my services as I am 30 years old and it's a shame that I have given my custom for many years and it's has come to me stopping my custom........ It's a very sad and it's a shame for MC Donald's as they was once a Fantastic place. Many good child hood memories all be destroyed

Not enough parking The food was awful with white chips Drink missing. The worst MC Donald's in chesterfield

Food always takes at least 15 mins in the drive through and always cold. Shocking place

Forgot my milkshake but gave me two orders of the same meal

Very slow service food cold and not what I ordered time to close and make it a Wendy's

My food was cold and the chips was very dry and no salt

Food was cold by time it got delivered, estimated time was 10:10 and it wasnt delivered until 10:45

Each time we do a order there was always something missing and last night we placed a order on the new meal for two and we were given one burger instead of the two stated

chips stone cold, burgers weren't burgers they were ingredients thrown in a box, didn't resemble a burger, rib burger looks like someone has stamped on box n burger with feet n was missing my chicken nuggets I ordered, the food bag was open upon delivery too. unfortunately didn't notice till after driver had gone.

Food stale. Over an hour late, McFlurry was like warm milk, rest of the food was freezing

Late night visit, around 930/10pm. Hardly anyone in the building but order took 35 minutes to arrive. Hardly 'fast food'. Fries were hot and fresh however, our burgers (Big Mac and Qurter pounder) were cold and the edges burnt to the point you could taste it.

Nigel ,a lovely polite gentleman delivered our food right on time and it was still warm ,which is for a change as it’s usually cold.

stone cold fries were like 2 day old cold cold cold

Food was cold and hard delivery came late

I won't be using mcdonalds clay cross again, on few occasions items missing from order,this morning order was wrong didn't realise till I got home hot chocolate was like dirty dish water returned it with other wrong items which they replaced got home for 2nd time hot chocolate again like dirty dishwasher no effort at all in trying to correct errors,

Don’t mind it here, better than the Matlock McDonald’s. Only problem I have here is one girl in particular who is over friendly and very patronising and speaks to everyone as if they are kids, toilets are always pretty dirty too.

My food arrived 1 hour and 40 minutes after ordering the food, it arrived very cold had to be rewarmed in the microwave, only got refunded for a happy meal when the order cost £20 . Will not be using just eat again

Never got my order delivered and did not let me know why I'm trying to get a refund on my card !

Ordered via the app. A breakfast. We got in the drive thru lane at 10.45am. It was quite a queue. We got to the talk station but 1 car back at 10.50. The car infront of us sat there for over 10 mins as he wanted to order from lunchtime menu which starts at 11am. We got to the talk station at 11.01, gave the staff member our order number from the app. He said ‘it’s too late for breakfast’ - we explained we’d been sat behind a guy blocking the lane for over 10 minutes. He said he can’t do anything about it and was huffing and puffing. Useless customer service, awful attitude. We came away with nothing

waited a long time & food was cold

Had to wait over fifteen minutes for an ice cream. When they brought it the ice cream has melted quite a bit.

Terrible staff and are very rude

Been here multiple times , I always order the breakfast items with no egg , They always give me egg on my breakfast items . Either the staff cannot read or are very thick . Staff are very rude and don’t go out of their way to make thing right when they give you the wrong order . Also they give forks with porridge and swear at you when you ask for a spoon. Will never be going here again will go to derby road McDonald’s or kfc instead

missing items and just eat won't refund unhappy 😕

Just eat was fab but McDonalds awful. Big Mac only had one patty on it and missing a McChicken!

Ordered mc delivery it came missing a philly steak burger and got told they couldn't do anything as they passed my order off to uber so called uber and they said OK we will refund you £2.97 cos the meal deal was £8.99 so they say it's 3 items and divide the cost by 3 so it's a nice scam they run taking a £7 burger but only refunding less than £3 all I wanted was my burger but no they even hung up on me cos I said I wasn't happy with it

Courier delivered another order in next village before ours so our food was cold and stale

Ordered food at 10:15pm and didn’t arrive until 11:45 and was stone cold!!!

I don’t tend to write reviews but this is just appalling. Every time I have given this local McDonald’s a chance they just get it wrong!! Midday Tuesday, not busy and had to wait in the collection bay for 10 minutes to be given half a portion of chips! I didn’t open my bag until I got home so unfortunately too late to go back in and complain.

really nice meal couriers was really polite

Bit of a wait for food but there is always a wait at this one. Food was warm this time

Called for food which was tepid warm. Fries were soft and soggy and cold. Had no hot chocolate as a drink. Wouldn't go again!!

Food was cold everything just cold not even the slightest bit warm

Burger buns were burnt and food was cold

I always use click and collect. Usually speedy service. Staff are always polite and cheerful

Slow slow very slow. Food cold too. Wrong food twice now.

As a regular it pains me leaving this review but the place definitely needs some attention. If you are a party of 3 or more prepare to eat cold chips. If you are lucky, maybe, the rest of the order will still be lukewarm. Also factor a longer wait than normal. One of the reasons for delays is that delivery drivers get priority service at the counter. Also worth mentioning that there are only 2 disabled bays and delivery drivers often use them as their private parking. Just go there if you have a lot of time and are prepared to send food back when it will get to you after 30 min cold...

my meal came cold and no ice in my cola

Ordered a McDelivery from here and it came without the Big Mac. Rang the store, but nothing they can do apparently as they don’t control the drivers. Why is that my problem? Your incompetence in store meant the bag you gave the delivery driver didn’t have the food in that I ordered and paid for. Directed to use the app to apply for a refund before the person then just put the phone down. Tried to apply for the refund through the app but as soon as you say it’s a problem with McDelivery, it tells you to contact Uber Eats as they control the drivers. Why is it their problem that McDonalds staff in store can’t pack a bag correctly? The drivers don’t look in the sealed bags to make sure it has everything. Very poor customer service from McDonalds.

When was the last time they got your order right?, may aswell order small fries and you'll. End up with some banquet from another family.

Didn’t collect it traffic was not moving

Food is typical mcdonalds fayre. Service on this particular visit wasn't up to par I'm afraid. Left my best friend waiting at the counter whilst prioritising online delivery orders

gave me the wrong order never ordering here again.

Missing medium fries from the Mcspicy meal . Missing x 1 small fries ordered separately!!!! No fries for anyone then !!

food arrived cold obviously there was multiple deliveries on the map but not quite fair won't bother tipping for better service again

Ordered a McDonalds pancake breakfast to find no pancake syrup in the takeaway bag! :( :( :(

Food always missing from order. Happens all the time. Looking at other reviews I'm not the only one. Sort it out!

Spot on again with everything 👌

Delivery didn’t arrive it said arrived but didn’t hear door knock items never Exchanged hands. Don’t know where it was delivered to either

fries we're anemic not cooked properly and was cold told delivery people they didn't do anything not a happy customer put me off ordering off line

McDonald's is McDonald's Good

Never great but its local. food usually takes ages or my order is wrong.

Was excited to have a local Maccies for Uber eats delivery. Had a few orders and more have come with missing items than correct orders. Bit disappointing.

Food was a little cold by the time I received it but nothing too extreme

Ordered a bbq smokehouse and instead got one of those saver menu chicken burgers inside the smokehouse bun with a bit of lettuce on top to cover it up. My partner ordered a grilled chicken salad and got just salad in a box. Never ordering again and I have ordered from here for a while now.

Driver asked them to do it again as it was guna be cold and they refused unless I rung up!!!out of order like I want cold food are they cheeky or what!!!!

Terrible experience. I ordered a bbq smokehouse and instead got one of those standard little chicken burgers shoved inside the smokehouse bun and covered in lettuce. My partner ordered a grilled chicken salad and instead got a box of lettuce.

Shocking! McDonald’s no help and lazy driver not delivering food

All food hot and prepared great. Nothing missing. Delivery was with a smile and very pleasant gentleman

Very bad service always forget to put full order in bag can’t complain anywhere when you call me ever send you green avoid at all cost food is bad as the staff

Driver was bang on time, lovely bloke. MacDonald’s had forgotten to give him the fries and drinks from our order. Nothing he could do so have had a refund from just eat. Hope it doesn’t impact on him.

Terrible, worst service ever, I even rang the branch, I’m only 10 minutes from them, the guy fobbed me off like I was a fool, I would have collected it myself, but I have a lot of family issues, so I couldn’t, I’m so annoyed and angry, but I shouldn’t be relying on fast food

Absolute joke. Ordered via just eat and an hour later the order is cancelled due to ‘unable to make your order’. Why would it take an hour to determine this?!?

Just been through the drive through got home with my chicken selects meal and all my chicken is cold. Totally spoil my meal. Chips are not good either not cooked long enough so still white and they are cold too.

Wouldn't drive through, staff misheard what you order and then when comes too... Orders wrong... But there's nothing you can do about it as that's what you've already paid for.. even though it wasn't what you'd ordered. Wouldn't bother. Go to your local cafe and support local businesses. Not convenient cancer food.. EDIT: just been into the maccies on foot. And the service was slow to say I only ordered a drink, there was one person in the queue and the online order machine isn't dispensing ticket numbers. Sort your store out or I'm standing out the front of it with signs to drive away business

Ended up having to go to store as the order was completely wrong and cold

Food took longer than expected to make but the food was still hot when it was delivered

Lovely and hot…. But no cheese bites!

Might be the only Patrick today

Every time we come food I'd luke warm compared to town centre it's utter rubbish

The food took around 2 hours to be delivered and it was cold!