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The best restaurants serving Fast food food in England
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2251 Opinions in 2 websites
Awful Experience at McDonald's School Road, Telford. April 10 2025. 7:30pm. I have visited the McDonald's on School Road in Telford multiple times now, and each visit seems to get worse. I have had repeated issues with missing items in my order, and it's becoming beyond frustrating. It's not just a one-off mistake, but a consistent pattern of carelessness and poor attention to detail. On top of that, I had the unfortunate experience of dealing with Katie, the shift manager. Her attitude was appalling when I drove back and had to go into the restaurant – no customer service skills whatsoever. When I mentioned the missing items, she was rude, dismissive, refrained from apologies and seemed to have zero interest apart from organizing an already bagged replacement medium and large fries left on the side.. If this is how McDonald's trains their staff to handle customers, it's no wonder the service is so terrible. I insisted that they at least replace with some hot fries. This location needs serious improvement. I've given them multiple chances, but after today, I won't be returning. If you want your full order and any chance of decent service, I highly recommend you go elsewhere. I have even driven to Newport before now to guarantee a better service and a complete order. Disgraceful, and I will be taking it further. I tried to post with zero stars but it would not allow it.. therefore 1 star over what it deserves.