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3.1

Based on 8.417 opinions finded in 4 websites

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Nº 536 in 691 in Hounslow

Nº 13 of 24 Fast food in Hounslow

CUSTOMERS TALK ABOUT DISHES WITH..chickencooked

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Courier was at the restaurant for 40+ mins according to app, no one answered my calls and then my food turns up 40 mins after the restaurant had closed ofc food was absolutely cold.

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Billie . 2025-05-25

MORE AT Just Eat

Very loud and and staff members are not cooperating they don’t give you what you ask for

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China Forever Blue . 2025-05-22

MORE AT Google

Good Food!!! Great Service!!!🥰💜🌺

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Sonia . 2025-05-22

MORE AT Just Eat

Everything was spilt over and it was freezing cold not happy with my experience

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Todd . 2025-05-18

MORE AT Just Eat

Drink was warm, food was average, overcooked

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Michael . 2025-05-14

MORE AT Just Eat

Great customer service by srujana.

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Jogeshwar Rao . 2025-05-13

MORE AT Google

Good food, delivered hot and on time. KFC corporate team needs to bring the regular original Pepsi back to complete the delicious meals instead of only sugar free or Max drinks options. I will order again when normal Pepsi arrives on KFC menu.

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A . 2025-05-12

MORE AT Just Eat

Didn't read order notes and hash brown was rock hard

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Natalie . 2025-05-12

MORE AT Just Eat

Still warm, which makes a nice change

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Keven . 2025-05-10

MORE AT Just Eat

Expensive food that tastes bad. Not like kfc from before

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Sanie . 2025-05-10

MORE AT Just Eat

Right on time, piping hot and perfectly cooked.

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Nigel . 2025-05-09

MORE AT Just Eat

Food was good. But drink was not cold. No tissue paper. Either ketchup.

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Zainab . 2025-05-01

MORE AT Just Eat

got two sweet chilli bites both were unlided in bag sauce everyware on evary itm exept 1.5 lire coke as it was in there.

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TONY . 2025-04-29

MORE AT Just Eat

Rats are found in the store the manager and staff abusing to customer and communication with each other in another language unprofessional staff, also they didn't follow safety protocols to much rude staff

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Ahsan Raza . 2025-04-28

MORE AT Google

chicken quality not good I experience this last 4,5 times chicken taste and smell is very bad. I'll not order next time. very bad I am very disappointed😞.

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Lovepreet . 2025-04-21

MORE AT Just Eat

Very happy normally I order from Hounslow but food is Luke warm Brentford was lovely and hot

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Christine . 2025-04-20

MORE AT Just Eat

I mention leg and thighs but they send other and it very very small pcs,I really don’t know who control these staff but I really disappointed

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Omid . 2025-04-12

MORE AT Just Eat

Food is fine - typical KFC. Not enough seating however. Why not seating outside?

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Georgina Estella . 2025-04-11

MORE AT Google

Food complete cold and half hour wait for

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DARIUSZ . 2025-04-10

MORE AT Just Eat

I ordered fast food from a place ten minutes away. it arrived an hour later stone cold with one of the cans dropped right in front of me

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Heather . 2025-04-06

MORE AT Just Eat

Please do not visit after 22:00 as they hey are shut. I have turned up at 22:25

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Steve Quinn . 2025-04-05

MORE AT Google

excellent service despite errors with the address

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Christopher . 2025-03-29

MORE AT Just Eat

I didn’t receive my order and want a refund

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David . 2025-03-28

MORE AT Just Eat

KFC Brentford must have Jamie Ramsey or someone frying their chicken, it bare nice ya know

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Steve . 2025-03-27

MORE AT Just Eat

disgusting Manager making up prices for bread

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Mohd M . 2025-03-24

MORE AT Google

delivery driver was on time and pleasant

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Christopher . 2025-03-16

MORE AT Just Eat

Polite delivery man, only problem on the order, he wasnt given my door number, so he had to phone me to ask gor it, he did show me on his phone that no number given, which i found strange

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Tina . 2025-03-13

MORE AT Just Eat

excellent service and a decent pleasant service

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Christopher . 2025-03-09

MORE AT Just Eat

These guys never let me down! 👌 Thanks Guys 👍

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Desmond . 2025-03-04

MORE AT Just Eat

Delivery driver was rude, he drove up, i was waiting outside, he indicated for me to wait a minute then he gestured that he wanted the code which i provided. He was talking in his own language on his bluetooth headphones to someone. He was stood on the other side of his bike, he pulled the bag out from his box on his bike and stretched over the bike to give to me not putting no real effort in.

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Stacey . 2025-02-21

MORE AT Just Eat

It was freezing to the point it was inedible. Will not order again.

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kayleigh . 2025-02-15

MORE AT Just Eat

Quick delivery. Food was still hot.

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Gavin . 2025-02-12

MORE AT Just Eat

Chicken was dry and fries were cold

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Carol . 2025-02-10

MORE AT Just Eat

Only quarm I have with the order is the high service charge? Why?

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David . 2025-02-07

MORE AT Just Eat

My driver did not deliver the food and I have now had to request a refund and re order I am profoundly disappointed with the service

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Amrik . 2025-02-06

MORE AT Just Eat

Excellent staff working at this Brentford branch! Thanks Guys 👌

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Desmond . 2025-02-05

MORE AT Just Eat

I was charged twice yet one portion come

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Jade . 2025-02-03

MORE AT Just Eat

The Food & Service, Were Great!!!😊👍🏽

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Sonia . 2025-02-03

MORE AT Just Eat

Food was stone cold on arrival. Worst takeaway for years

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simon . 2025-02-01

MORE AT Just Eat

Food all squashed in a delivery bag . Driver rude

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Barry . 2025-01-25

MORE AT Just Eat

Food is ok and looks fresh for few times I visited them, the only issue with tako out only note showing on self service while there are plenty of spaces, tables and chairs to sit and enjoy Cracking a smile on customers won't hurt you guys, just smile and be nice.

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Ali Burhan . 2025-01-25

MORE AT Google

KFC Brentford you are like family, I love your work but special thanks must be given to the JEat driver who arrived in a new world record breaking time. I have never had a hot chip delivered before and it was an unbeatable experience ❤️

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Steve . 2025-01-25

MORE AT Just Eat

20 chicken wings !!! That’s the deal 🍗🍗🍗🍗

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Hamed . 2025-01-25

MORE AT Just Eat

This is in relation to delivery. Food is cold, drinks are warm as they are packed with the hot food. The chicken was dry as a bone and the chips have clearly been fried in very old oil. Awful, food quality...

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Wayne Barnes . 2025-01-16

MORE AT Google

Dry dry chicken, unable to even swallow it. KFC have fallen in standards. Disappointing meal but nothing is done about it. Order from a new establishment and give them a try instead of these corporate money grabbers.

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Leigh . 2025-01-14

MORE AT Just Eat

Good was fatty and horrible and ordered 5 bits of chicken 3 legs and no breast just 2 other small bits of chicken. Absolute rip off.

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Paul . 2025-01-12

MORE AT Just Eat

I usually order from here because it's somehow better than the other KFC restaurants, but on this occasion everything was overcooked (very dark and bordering burnt), even the chips. 🤷

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Vijay . 2025-01-10

MORE AT Just Eat

Food was salty and cold, delivery took over 40 minutes

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Taya . 2025-01-09

MORE AT Just Eat

I called the Brentford branch ahead of ordering on Uber eats to check if specific food was available and was greeted rudely by a man called Shankar. I was told I would need to make the order on Uber eats prior to checking, which I explained has never been done before as I typically call before placing the order to avoid being charged for food which is not available. I proceeded to ask for his name to issue a complaint due to the unnecessary difficulty, he then stated ‘Go on, you can make a complaint about me’ and was very dismissive. There was no effort to assist me in a general request which would have taken less than a minute to check. Very appalled by the service displayed from this member of staff.

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Jay Grant . 2025-01-07

MORE AT Google

Food was over cooked and the chicken was hard

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David . 2024-12-31

MORE AT Just Eat

the delivery guy went past our house i tracked him on the app.he went all round Brentford then doubled back toward us and I had to shout very loud 3 times or he would have past us yet again. I challenged him about this he said his app wasn't working so I said no excuse customers should not have to endure this I told him the food is now cold he didn't answer that. had bad experiences before with just eat not happy at all.

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Kevin . 2024-12-31

MORE AT Just Eat

They didnt give me the bottle of drink

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Ben . 2024-12-30

MORE AT Just Eat

The order didnt come with my full order, I ordered two extra wings on my deal and they weren’t included in the package bag.

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Marco . 2024-12-26

MORE AT Just Eat

This restaurant lies about its opening times on Christmas. Supposedly, it opened at 11, but when I went, there was nobody on site.

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NCHLT Skyscrapersim . 2024-12-25

MORE AT Google

The food was cold and dry like it had been there for hours and hours before

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Kayla . 2024-12-24

MORE AT Just Eat

Great easy to navigate and order food

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Graham . 2024-12-22

MORE AT Just Eat

Delivery driver told me they were serving other customers while leaving my food go cold on the counter don’t order from here because they have zero respect.

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Tyrese Bloomfield . 2024-12-20

MORE AT Google

Excellent service from Brentford KFC. Always tried to fulfill special requests made on just eat app.

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Roberto . 2024-12-19

MORE AT Just Eat

KFC chicken was breaded terribly, the flour coating was loose & coming off in clumps just from picking it up - it's like they had a newbie working the chicken breading & coating area. It was also really hot, like way too much pepper had been used.

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Barbara . 2024-12-19

MORE AT Just Eat

no.problems as usual ..highly recommended Brentford kfc whoever is in charge there..is brilliant..never a missed order or a mistake ever made food arrives ...unlike Chiswick kfc

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barrie . 2024-12-16

MORE AT Just Eat

Wrong order delivered and the driver advised me to take a photo and said there is nothing he can do even though I knew it was wrong as soon as I saw the small bag. Now have to wait for refund...

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Sharron . 2024-12-12

MORE AT Just Eat

I ordered a kfc to where I work. I went to collect prior to the delivery time. I was looking for a Just Eat bike so I would know it was mine. There was a man on a bike with no clear sign he was my delivery. After standing outside in the freezing cold I went over to this man and asked if he was Just Eat. He was rude from the start, shouted that he had been waiting for me. I responded and said I have been standing in front of you but there was no clear indication you were from Just Eat. He raised his voice and said he had called, yet I showed him my phone where it showed nobody had. Not to mention he also addressed me with a cursing word. He was rude and abusive and blaming me for not knowing that he was from Just Eat when there was no clear indication he was as the bike he was on was advertising something else nor did he have a jacket on which stated Just Eat. What sort of service is that? Not an acceptable one that’s for sure! I have conversed with JustEat whom have told me multiple different excuses and contradicting exactly what their last email said. I will no longer be a customer of JustEat as this is the worst customer service I have ever experienced!

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Natalie C . 2024-12-09

MORE AT TripAdvisor

The greatest burger! I loved every bite of it❤️

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Wahida . 2024-12-06

MORE AT Just Eat

The courier went past our road by 2 miles, then was massively late and the food was cold. I did report it, was offered a refund, which I haven't received after over a week.

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Daniel . 2024-12-02

MORE AT Just Eat

the driver stopped for petrol and the food was freeing I want a refund

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Melanie . 2024-11-30

MORE AT Just Eat

super fresh for a change and hot thanx

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Donna . 2024-11-28

MORE AT Just Eat

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

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Pâmela . 2024-11-19

MORE AT Just Eat

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

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Pâmela . 2024-11-19

MORE AT Just Eat

I asked for original no seasoning chips and they didn’t follow instructions also they gave wing which I Dont eat

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Sherrine . 2024-11-16

MORE AT Just Eat

my order never turned up im so upset it was the last of my money now it never came im going to complain

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Makisha . 2024-11-15

MORE AT Just Eat

My delivery did not arrive. I’m extremely angry and children are hungry so disappointed in no delivery.

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Sam . 2024-11-14

MORE AT Just Eat

Ordered 55 mins ago! Warm food And can they stop putting the cold can in with the hot food, please?

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terri . 2024-11-12

MORE AT Just Eat

So rude and bad behaviour staff i ever seen in my life. They don’t have sense to talk with others.

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Habib Ullah . 2024-11-12

MORE AT Google

quantity (size) reducing day by day,,

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Ms . 2024-11-10

MORE AT Just Eat

The order was too late , I tried to call the restaurant through just eat. They didn't pickup the calls. Very very bad experience with the order. Poor service from KFC Brentford and Just eat.

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Ms . 2024-10-31

MORE AT Just Eat

Late delivery. Quantity and size of pieces are getting smaller and smaller day by day.

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Ms . 2024-10-31

MORE AT Just Eat

Late delivery and quantity reducing day by day

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Ms . 2024-10-31

MORE AT Just Eat

Took 90 minutes to arrive and was stone cold.

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Paul . 2024-10-30

MORE AT Just Eat

Food was missing and i didnt recieve 25 percent discount as advertised

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Samuel . 2024-10-29

MORE AT Just Eat

It was very good and warm but the delivery should of been better

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Jamie . 2024-10-29

MORE AT Just Eat

Chips were cold and burger was overcooked

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lorraine . 2024-10-25

MORE AT Just Eat

Chips stale and items were missing

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Musawer . 2024-10-22

MORE AT Just Eat

It was good service. They managed to fulfil my order.

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Carol Aylward . 2024-10-19

MORE AT Google

Not bad overall but the burger was luke warn and the Pepsi was warm too.

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Ian . 2024-10-15

MORE AT Just Eat

food was cold no tastes and delivery was late, what's point ordering kfc if they can't maintain quality I so sorry 😐

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Malcolm . 2024-10-13

MORE AT Just Eat

first order was late and canceled. second order was on time.. but my drink is wrong.

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dave . 2024-10-09

MORE AT Just Eat

As expected from KFC via JustEat service.

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Mike . 2024-10-08

MORE AT Just Eat

Didn’t even receive my food. And it was promised “delivery time 10-25 minutes”

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A . 2024-10-06

MORE AT Just Eat

I had a feeling the driver was outside the door way before he knocked. the app didn't show while he was on his way. and of course the food was stone cold, plus all the chips fell apart in the bags. disappointing service

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Francesca . 2024-10-05

MORE AT Just Eat

Not delivered to correct address. Did not receive food

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Lindsey . 2024-10-02

MORE AT Just Eat

I was really happy with the food they looked at the notes this time thanks

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Sherrine . 2024-09-30

MORE AT Just Eat

The staff is totally non professional specially manager and girls in the evening shift.Fighting each other and less focus on customers.

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BASSIT ALI NAZEER . 2024-09-30

MORE AT Google

When food arrived it was hot and fresh but took nearly an hour to arrive when we are only 10 minutes from restaurant.

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Leanne . 2024-09-28

MORE AT Just Eat

I want today and got a Wicked Variety bucket: 6pc, let’s start with the chips they was nice and hot, not crispy at all more like stodgy chips I would give it 4/10 rating, my dog did not even like it and that say something as he like to eat everything, now the chicken wings they was nice and warm I’m sorry to say it was over cooked or under the heating lamp too long, they was really dry a let down but it was nice and spicy I give it 5/10 they are usually amazing, the chicken strips was nice and warm and crispy it a lot of flavour I would give it 8/10, now the chicken drums they was nice and hot and crispy but the flavour is missing it’s been like this for a long time it’s not been them same since KFC had a chicken shortage, after that it has gone down hill

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José Márçio Góis Martins . 2024-09-26

MORE AT Google

Never got my order I want a refund

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David . 2024-09-24

MORE AT Just Eat

If I knew it was going to take over 45mins to be delivered, I would have gone somewhere else. Food was cold / luke warm by the time it arrived. Just a farce. Never ordering from this place again.

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Gavin . 2024-09-21

MORE AT Just Eat

Party Bucket, good value for the money.

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David . 2024-09-21

MORE AT Just Eat

Tiny portions. Extremely expensive. Warm Coke. Never again!

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Sapphire . 2024-09-18

MORE AT Just Eat

Turned up in 15 minutes nice and hot

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Joe . 2024-09-11

MORE AT Just Eat

Good value for the money, although hot wings were a little on the small side.

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David . 2024-09-07

MORE AT Just Eat

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