KFC in Hounslow

Courier was at the restaurant for 40+ mins according to app, no one answered my calls and then my food turns up 40 mins after the restaurant had closed ofc food was absolutely cold.

Very loud and and staff members are not cooperating they don’t give you what you ask for

Good Food!!! Great Service!!!🥰💜🌺

Everything was spilt over and it was freezing cold not happy with my experience

Drink was warm, food was average, overcooked

Great customer service by srujana.

Good food, delivered hot and on time. KFC corporate team needs to bring the regular original Pepsi back to complete the delicious meals instead of only sugar free or Max drinks options. I will order again when normal Pepsi arrives on KFC menu.

Didn't read order notes and hash brown was rock hard

Still warm, which makes a nice change

Expensive food that tastes bad. Not like kfc from before

Right on time, piping hot and perfectly cooked.

Food was good. But drink was not cold. No tissue paper. Either ketchup.

got two sweet chilli bites both were unlided in bag sauce everyware on evary itm exept 1.5 lire coke as it was in there.

Rats are found in the store the manager and staff abusing to customer and communication with each other in another language unprofessional staff, also they didn't follow safety protocols to much rude staff

chicken quality not good I experience this last 4,5 times chicken taste and smell is very bad. I'll not order next time. very bad I am very disappointed😞.

Very happy normally I order from Hounslow but food is Luke warm Brentford was lovely and hot

I mention leg and thighs but they send other and it very very small pcs,I really don’t know who control these staff but I really disappointed

Food is fine - typical KFC. Not enough seating however. Why not seating outside?

Food complete cold and half hour wait for

I ordered fast food from a place ten minutes away. it arrived an hour later stone cold with one of the cans dropped right in front of me

Please do not visit after 22:00 as they hey are shut. I have turned up at 22:25

excellent service despite errors with the address

I didn’t receive my order and want a refund

KFC Brentford must have Jamie Ramsey or someone frying their chicken, it bare nice ya know

disgusting Manager making up prices for bread

delivery driver was on time and pleasant

Polite delivery man, only problem on the order, he wasnt given my door number, so he had to phone me to ask gor it, he did show me on his phone that no number given, which i found strange

excellent service and a decent pleasant service

These guys never let me down! 👌 Thanks Guys 👍

Delivery driver was rude, he drove up, i was waiting outside, he indicated for me to wait a minute then he gestured that he wanted the code which i provided. He was talking in his own language on his bluetooth headphones to someone. He was stood on the other side of his bike, he pulled the bag out from his box on his bike and stretched over the bike to give to me not putting no real effort in.

It was freezing to the point it was inedible. Will not order again.

Quick delivery. Food was still hot.

Chicken was dry and fries were cold

Only quarm I have with the order is the high service charge? Why?

My driver did not deliver the food and I have now had to request a refund and re order I am profoundly disappointed with the service

Excellent staff working at this Brentford branch! Thanks Guys 👌

I was charged twice yet one portion come

The Food & Service, Were Great!!!😊👍🏽

Food was stone cold on arrival. Worst takeaway for years

Food all squashed in a delivery bag . Driver rude

Food is ok and looks fresh for few times I visited them, the only issue with tako out only note showing on self service while there are plenty of spaces, tables and chairs to sit and enjoy Cracking a smile on customers won't hurt you guys, just smile and be nice.

KFC Brentford you are like family, I love your work but special thanks must be given to the JEat driver who arrived in a new world record breaking time. I have never had a hot chip delivered before and it was an unbeatable experience ❤️

20 chicken wings !!! That’s the deal 🍗🍗🍗🍗

This is in relation to delivery. Food is cold, drinks are warm as they are packed with the hot food. The chicken was dry as a bone and the chips have clearly been fried in very old oil. Awful, food quality...

Dry dry chicken, unable to even swallow it. KFC have fallen in standards. Disappointing meal but nothing is done about it. Order from a new establishment and give them a try instead of these corporate money grabbers.

Good was fatty and horrible and ordered 5 bits of chicken 3 legs and no breast just 2 other small bits of chicken. Absolute rip off.

I usually order from here because it's somehow better than the other KFC restaurants, but on this occasion everything was overcooked (very dark and bordering burnt), even the chips. 🤷

Food was salty and cold, delivery took over 40 minutes

I called the Brentford branch ahead of ordering on Uber eats to check if specific food was available and was greeted rudely by a man called Shankar. I was told I would need to make the order on Uber eats prior to checking, which I explained has never been done before as I typically call before placing the order to avoid being charged for food which is not available. I proceeded to ask for his name to issue a complaint due to the unnecessary difficulty, he then stated ‘Go on, you can make a complaint about me’ and was very dismissive. There was no effort to assist me in a general request which would have taken less than a minute to check. Very appalled by the service displayed from this member of staff.

Food was over cooked and the chicken was hard

the delivery guy went past our house i tracked him on the app.he went all round Brentford then doubled back toward us and I had to shout very loud 3 times or he would have past us yet again. I challenged him about this he said his app wasn't working so I said no excuse customers should not have to endure this I told him the food is now cold he didn't answer that. had bad experiences before with just eat not happy at all.

They didnt give me the bottle of drink

The order didnt come with my full order, I ordered two extra wings on my deal and they weren’t included in the package bag.

This restaurant lies about its opening times on Christmas. Supposedly, it opened at 11, but when I went, there was nobody on site.

The food was cold and dry like it had been there for hours and hours before

Great easy to navigate and order food

Delivery driver told me they were serving other customers while leaving my food go cold on the counter don’t order from here because they have zero respect.

Excellent service from Brentford KFC. Always tried to fulfill special requests made on just eat app.

KFC chicken was breaded terribly, the flour coating was loose & coming off in clumps just from picking it up - it's like they had a newbie working the chicken breading & coating area. It was also really hot, like way too much pepper had been used.

no.problems as usual ..highly recommended Brentford kfc whoever is in charge there..is brilliant..never a missed order or a mistake ever made food arrives ...unlike Chiswick kfc

Wrong order delivered and the driver advised me to take a photo and said there is nothing he can do even though I knew it was wrong as soon as I saw the small bag. Now have to wait for refund...

I ordered a kfc to where I work. I went to collect prior to the delivery time. I was looking for a Just Eat bike so I would know it was mine. There was a man on a bike with no clear sign he was my delivery. After standing outside in the freezing cold I went over to this man and asked if he was Just Eat. He was rude from the start, shouted that he had been waiting for me. I responded and said I have been standing in front of you but there was no clear indication you were from Just Eat. He raised his voice and said he had called, yet I showed him my phone where it showed nobody had. Not to mention he also addressed me with a cursing word. He was rude and abusive and blaming me for not knowing that he was from Just Eat when there was no clear indication he was as the bike he was on was advertising something else nor did he have a jacket on which stated Just Eat. What sort of service is that? Not an acceptable one that’s for sure! I have conversed with JustEat whom have told me multiple different excuses and contradicting exactly what their last email said. I will no longer be a customer of JustEat as this is the worst customer service I have ever experienced!

The greatest burger! I loved every bite of it❤️

The courier went past our road by 2 miles, then was massively late and the food was cold. I did report it, was offered a refund, which I haven't received after over a week.

the driver stopped for petrol and the food was freeing I want a refund

super fresh for a change and hot thanx

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

I asked for original no seasoning chips and they didn’t follow instructions also they gave wing which I Dont eat

my order never turned up im so upset it was the last of my money now it never came im going to complain

My delivery did not arrive. I’m extremely angry and children are hungry so disappointed in no delivery.

Ordered 55 mins ago! Warm food And can they stop putting the cold can in with the hot food, please?

So rude and bad behaviour staff i ever seen in my life. They don’t have sense to talk with others.

quantity (size) reducing day by day,,

The order was too late , I tried to call the restaurant through just eat. They didn't pickup the calls. Very very bad experience with the order. Poor service from KFC Brentford and Just eat.

Late delivery. Quantity and size of pieces are getting smaller and smaller day by day.

Late delivery and quantity reducing day by day

Took 90 minutes to arrive and was stone cold.

Food was missing and i didnt recieve 25 percent discount as advertised

It was very good and warm but the delivery should of been better

Chips were cold and burger was overcooked

Chips stale and items were missing

It was good service. They managed to fulfil my order.

Not bad overall but the burger was luke warn and the Pepsi was warm too.

food was cold no tastes and delivery was late, what's point ordering kfc if they can't maintain quality I so sorry 😐

first order was late and canceled. second order was on time.. but my drink is wrong.

As expected from KFC via JustEat service.

Didn’t even receive my food. And it was promised “delivery time 10-25 minutes”

I had a feeling the driver was outside the door way before he knocked. the app didn't show while he was on his way. and of course the food was stone cold, plus all the chips fell apart in the bags. disappointing service

Not delivered to correct address. Did not receive food

I was really happy with the food they looked at the notes this time thanks

The staff is totally non professional specially manager and girls in the evening shift.Fighting each other and less focus on customers.

When food arrived it was hot and fresh but took nearly an hour to arrive when we are only 10 minutes from restaurant.

I want today and got a Wicked Variety bucket: 6pc, let’s start with the chips they was nice and hot, not crispy at all more like stodgy chips I would give it 4/10 rating, my dog did not even like it and that say something as he like to eat everything, now the chicken wings they was nice and warm I’m sorry to say it was over cooked or under the heating lamp too long, they was really dry a let down but it was nice and spicy I give it 5/10 they are usually amazing, the chicken strips was nice and warm and crispy it a lot of flavour I would give it 8/10, now the chicken drums they was nice and hot and crispy but the flavour is missing it’s been like this for a long time it’s not been them same since KFC had a chicken shortage, after that it has gone down hill

Never got my order I want a refund

If I knew it was going to take over 45mins to be delivered, I would have gone somewhere else. Food was cold / luke warm by the time it arrived. Just a farce. Never ordering from this place again.

Party Bucket, good value for the money.

Tiny portions. Extremely expensive. Warm Coke. Never again!

Turned up in 15 minutes nice and hot

Good value for the money, although hot wings were a little on the small side.