KFC in Hounslow

The courier went past our road by 2 miles, then was massively late and the food was cold. I did report it, was offered a refund, which I haven't received after over a week.

the driver stopped for petrol and the food was freeing I want a refund

super fresh for a change and hot thanx

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

Because I canceled a purchase worth £24.38 on October 25th and to date I have not had the amount refunded. I have already contacted my bank and they have not found any cancellations made by KFC Ealing.

I asked for original no seasoning chips and they didn’t follow instructions also they gave wing which I Dont eat

my order never turned up im so upset it was the last of my money now it never came im going to complain

My delivery did not arrive. I’m extremely angry and children are hungry so disappointed in no delivery.

So rude and bad behaviour staff i ever seen in my life. They don’t have sense to talk with others.

Ordered 55 mins ago! Warm food And can they stop putting the cold can in with the hot food, please?

quantity (size) reducing day by day,,

The order was too late , I tried to call the restaurant through just eat. They didn't pickup the calls. Very very bad experience with the order. Poor service from KFC Brentford and Just eat.

Late delivery. Quantity and size of pieces are getting smaller and smaller day by day.

Late delivery and quantity reducing day by day

Took 90 minutes to arrive and was stone cold.

It was very good and warm but the delivery should of been better

Food was missing and i didnt recieve 25 percent discount as advertised

Chips were cold and burger was overcooked

Chips stale and items were missing

It was good service. They managed to fulfil my order.

Not bad overall but the burger was luke warn and the Pepsi was warm too.

food was cold no tastes and delivery was late, what's point ordering kfc if they can't maintain quality I so sorry 😐

first order was late and canceled. second order was on time.. but my drink is wrong.

As expected from KFC via JustEat service.

Didn’t even receive my food. And it was promised “delivery time 10-25 minutes”

I had a feeling the driver was outside the door way before he knocked. the app didn't show while he was on his way. and of course the food was stone cold, plus all the chips fell apart in the bags. disappointing service

Not delivered to correct address. Did not receive food

I was really happy with the food they looked at the notes this time thanks

The staff is totally non professional specially manager and girls in the evening shift.Fighting each other and less focus on customers.

When food arrived it was hot and fresh but took nearly an hour to arrive when we are only 10 minutes from restaurant.

I want today and got a Wicked Variety bucket: 6pc, let’s start with the chips they was nice and hot, not crispy at all more like stodgy chips I would give it 4/10 rating, my dog did not even like it and that say something as he like to eat everything, now the chicken wings they was nice and warm I’m sorry to say it was over cooked or under the heating lamp too long, they was really dry a let down but it was nice and spicy I give it 5/10 they are usually amazing, the chicken strips was nice and warm and crispy it a lot of flavour I would give it 8/10, now the chicken drums they was nice and hot and crispy but the flavour is missing it’s been like this for a long time it’s not been them same since KFC had a chicken shortage, after that it has gone down hill

Never got my order I want a refund

If I knew it was going to take over 45mins to be delivered, I would have gone somewhere else. Food was cold / luke warm by the time it arrived. Just a farce. Never ordering from this place again.

Party Bucket, good value for the money.

Tiny portions. Extremely expensive. Warm Coke. Never again!

Turned up in 15 minutes nice and hot

I left a message requesting NO lettuce on my chicken burger due to a food intolerance. My chicken burger arrived with lettuce!!! It’s very lucky it wasn’t an allergy! Due to this my daughter ate my burger instead. Make sure you read all messages.

I wasn’t pleased that my food instruction wasn’t followed

Perfect! Food arrived hot. Excellent

Good value for the money, although hot wings were a little on the small side.

Despite the order containing hot wing, the 6 piece consisted of 2 drumsticks, 2 wings, 1 thigh and 1 rib not really sufficient for adults

Rude behaviour from the staff specially from the girls..!!

Came at KFC Brentford and ordered a wrap,ater pay and waitthe wrap,the lady told .e,I'm NOT allowed to eat inside because ots after 10pm.. Why they don't display at the door toghter with the opening times,that Customers bot Allow to eat inside after 10pm? Till today,only KFC Restaurant tell me this... Sad. Nit gonna make difference,bur Never Again KFC!!!

Food was hot and it was delicious

This place is amazing. Not too busy and because of that there chicken is fresh and straight out of the fryer. The staff are amazing aswell

This is the fourth time I've ordered from this KFC and the chicken is uncooked. This is a serious food safety issue. You should really check food safety and make sure the chicken is cooked properly before sending it to customers.

Driver was very friendly and had a nice smile

Lovely Courteous, Friendly Professional Driver. An asset to your organisation. Great customber services and listening skills. 5 🌟.

order 6 piece chicken bucket got 4 legs 1 brest and a wing Not good

Brentford kfc staff is not good they are misbehaving with customers and talking like rude he name is Rajinder talking like a rude and showing attitude

Staff is not good Very poor quality for food if i give complaint to manager is he telling me don’t come next time 😡

arrived hot and quality was great

Delicious food as always and piping hot.

Food was fresh however 2 hot wings were missing from the mighty box

Food delivered late and damaged

Smashing job Brentford Chicken wizards and delivery was excellent. Just Neat ❤️

I been today to your shop and i been served from dikshya she’s very friendly and understanding always shining ✨and i get fast service

Never arrived and this was my last bit of money for food

This is the 2nd time my food has not been delivered I am angry and want my refund immediately. Reception said no1 has come to hand my food and they put delivered

food was nice, except I don't see the point in having delivery notes and no one reads them.

don't ha e any of my order really so pointless and in the bin and have to wait 7 days for a refund!

KFC missed my Pepsi out and the burger even though my husband said was nice was not a Zinger

I specifically asked NOT to add wings as part of my order,, but they sent a ring ,it's extremely disappointed and it's NOT something that would encourage me to order from them again as they can't follow basic customers request. the facility is there for a reason. It's clear on the "restaurant notes"why is it so difficult to satisfy a customer with a SIMPLE request? I don't have to be there physically to get what I want .

Ordered a fillet burger and received a zinger burger. Asked for Thigh meat only and received a drumstick and breast meat. I waited 40 minutes for my order and delivery time changed 4 times and they still got my order completely wrong

kfc Brentford, the best kfc in the area

Why spicy fries ? Why not normal ? My son doesn’t eat KFC fries anymore ,it is even spicy for me!please consider other customers tastes and preferences

Only thing I can say is - please do not put the cold canned drink into the same bag as the food - it doesn’t help keep the food hot during the delivery

Food was really tasty and arrived hot

Expensive but Brentford KFC always good 👍

chicken so over cooked Coudnt not even bite it....rubber!! disgusting I want my money back!!

They served me pink chicken and then refused to give me a refund because "I already bit into my food" and "It's spicy it's meant to be that colour". I would have been okay with everything if I got a refund or a replacement (mistakes do happen and that is understandable) but they fact they tried to gaslight me is disgusting and testament to their poor customer "service".

I've not got my food. The driver buzzed my buzzer then went somewhere else. Please can you help

Worst driver called me several times and food was cold

Mostly always busy, food is always hot no complaints here

Excellent food. Colonel Sanders would be proud 44 years after he past away he’s fried chicken is still No.1

chicken couldn't be any more smaller!! but all was okay

Went in to try and order a gravy box amongst other things and was shocked to find out they only had legs available and even they were basically finished I overheard another customer asking how long it would be if he waited in which a manager responded with “I don’t know when we’re going to cook more” when I was ordering I was not informed that they literally only had legs as I found that I was missing the chicken strips and wings that normally would come with the gravy box I’m very disappointed and this isn’t the first time. How hard is it to get some chicken might aswell find other options or cook

Tried a new menu, which was excellent and the driver was very efficient. Very happy!

Lovely manager and staff 5 stars 🌟🌟🌟🌟🌟

Food was hot and arrived on time. Chips were different and nice.

First time I ordered through Just Eat for a long time. Food arrived cold and inedible. This is the reason why I ceased ordering through Just Eat.

Driver delivered to wrong address😡

I was very disappointed with this meal. The chicken was dry and cold and one piece of chicken was tiny! Each piece of chicken is charged at over £2 which is ridiculous for such a tiny piece! Also one side of fries was missing!

Food was cold. Delivery time kept changing as app showed preparation in progress for a very long time. Once delivery on way showed delivery was quick unfortunately food was cold

Delivery man is very polite. Handled the order with care.

The chicken pieces need to be cooked for more time the skin is slimy it needs to be crispy But the fries and the burgers Yum Yum 👍🏾🤤

The driver left and gave the order to someone else

Delivery guy was not given full address , it took him a long time , he eventually rand me to get details . Food was cold on arrival and the drink can was warm . These guys are your representatives when they deliver your products . He was polite .

The BBQ balls had no bbq sauce on them

The food was hot and our courier friend delivered it early in difficult weather conditions, thank you.

Delivery says arrived and mend actually arrived. This happens so many times!

Excellent and Efficient Delivery

Thank you KFC, what a start to the weekend 👌🏿 who remembers what is was like before Just Eat, I think I had feet

The driver don't delivered the food just market as delivered

Sadly got baked beans not large gravy. Who has baked beans with KFC anyway?

pop corn chicken wasnt in one of the boxes and they missed a bbq sauce

I order two rice side,but not give any spoon and tissues,I just confused how to eat the rice. bad service.

ordered at 1540, arrived at 1710. the restaurant didn't even start preparing until after it was supposed to have arrived.

Said was delivering but the driver didn’t move for 10 further minutes

I had written on “leave a note “ for restaurant to please ensure everything was there . They forgot my drink and few items from order . Very bad service and disappointing meal