Burger King in Hounslow

Me and my partner we went there as we wanted a change from other fast food. We went there as we like Burger King but we actually never go because this Burger King close to our house it’s very unwelcoming. Inside it’s freezing we’ve been talking to a mother and son in there and they didn’t want to stay there long as there was no sense spending time in a place where you go to keep warm and eat out but it’s always cold as they never turn the heating on. They said to her the heating doesn’t work but in reality it’s been years like this keeping lying to customers. It’s warmer outside than inside in the winter like they don’t want people staying or going there. The staff very rude and there’s no one ever ready to welcome you to order or in the floor. Their personality are cold like the temperature inside. Another thing is they don’t speak to you so they presume you just eat away from there not asking anything of what you might want. No music at all inside never and all you can hear is voice call from staff phones or order from deliveries. Never been in my life all over the world to such terrible place and I’m fed up of this keeping happening because Burger King is a big company and the owner should read this to put this people a close look and investigate them because they are ruining the reputation of this places and I bet that many people that they would happily eat at Burger King they won’t do for the things I’m mentioning. Today really encouraged me to take such step after realizing a kid and mother being very sad in that table and rather be at home. No one ever cleaning the tables and the floor full of napkins and the tables are dirty. The female toilet was clean. The food was cold and it was shout out after 2 seconds as they already have no customers and they have constantly I checked everything ready so they don’t have to work not even that little. I worked myself in hospitality for many years and this is unacceptable and probably in breakage of standards. I really ask to investigate this place. As it’s really unbelievable and you want believe until you experience how cold atmosphere and staff and the sad feelings that you gonna feel there. And the revenue they gonna make is probably sad too. I will attach a video here obviously you not going to feel the cold but it proves the place I’m talking about. Also the people leaving 5 stars review they have a pattern in names, ethnicity and most of them work in there and other burger kings as I was opening they profile one by one and checking them out. Also the pattern in days as they want to cover the negative reviews and cover their a**** from the company. Please it’s really disturbing watching this happening and I repeat I understand asking friends and family and workers to leave reviews but first try to actually do the job and actually do it properly because all the reviews they actually mentioning the disappointment of the people and don’t lie to yourself as you just want to keep your jobs. I don’t see a single positive review out of that pattern of people I was talking about.

The food was very good quality. It came fresh and hot also the customer service was very good. I highly recommend

Staff were so helpful, good food

great service and food delicious

Has ordered 5 meals and 4-5 items were missing and when we go back and asked about it they were showing very rude behaviour. Didn't even apologise for what happened.

Very clean and tidy. Foods amazing and staff are very nice and polite

Great BK one of the best I've been too. Very clean, staff very friendly & food was amazing

For friendly helpful staff and the whopper was great.

Chicken burger was best and flame burger was good too

Burger king was really good specially Feltham. Cause, best place to have food there. Located next to Cineworld is another advantage of we go there. I would prefer to go there and have food

Chicken nuggets and royal meal were amazing..Staff behaved well..!Serving is fast..!

Service at the store was really good and the hospitality is getting better. I would prefer to have chicken nuggets at BK......

Great service and dinning area was clean

coke is warm again and again! you should not deliver not chilled beverages.

Very Cold place no heat , food was dry. Not a good place to go

Great and quick service, they serve hot and fresh food always with a quick service during the busy times as well, great team!

Execellent and quick service recommend to eat cheese bites

I tried to cash order. They refused to take my order, only one person at the counter. very understaffed !

Great service, food was delicious

The food was exceptionally delectable and served promptly. The staff exhibited exceptional politeness, and the ambiance was immaculately clean. Highly recommended for a delightful dining experience.

Order of +£40 missing half of the food 20 nuggets, 2 drinks and 1 large and small cookie doughs. Couldn't refund and didn't pick up calls. £20 down the drain.

They not give me food I am waiting for food in 1hour and I speak to socialize (shift manager) she told me I don't know

Do NOT get the halloumi fries...can I even call it that? It is the most artificial thing I've ever tasted, it was rubbing against my teeth as I chew as if I was eating rubber or something. What a waste of money. The Fanta frozen is good though but yuck to those "fries".

Very great experience and good staff, environment is so nice and I like the food mostly which is crispy chicken and chicken nuggets.

Great atmosphere especially close to cinema enjoyed the food especially Angus.

Normal, I liked the atmosphere, not very busy.

Customer service is really good. Food is hot and fresh.

Served hot food..good customer service.

Very slow service . Waiting more than 20minutes

Served fresh and hot food. Service was good.

Their hot chocolate is the best! I love it!

I and my family enter this place for a quick bite and once we made the our order they didn't know how to take payment and left me waiting standing until the i have asked to speak to the manager called Celia kept passing by me and ignoring me not even a made a eye contact then came a wile later arriving with a arrugante atitude and asking me what you want and no apology it felt discussing and then food arrived cold. I will never go back there again after a terrible experience.

Fresh and hot food. Good customer service

Very great experience and nice place with good food

Great customer service and the food was delicious

Staff were friendly and helpful

Great service, food was delicious

Food, tastes normal, but the amount of mistakes with 4 people working and only 3 orders is crazy. They're arguing with other customers when they clearly were in the wrong. I don't think the staff knows what they're doing. I'm saying this from 3rd persons perspective. Personally, I've been waiting for my order for almost half an hour. I Don't recommend at all.

Went today to get a good meal after church, and I was not disappointed. Got the chicken royale with cheese meal. The new kiosks make ordering at Burger King much easier and quicker. Good experience.

Definitely have to RE Review - lady doesn’t know what’s going on even when I tell her £ and what I want. the other reviews also show this place does need new management or takeover as 2nd time I was waiting over 15mins for 2 £4 burgers which is no good

Great customer service from the team here in feltham. My food was made quickly. Lovely experience. Will definitely be coming again. Thanks Celia

Worst customer I've encountered in a long while ..rude and bad attitude especially the European lady .all need to have service training towards customers...probably won't go again poor value for money ..better to go to local burger joints..

Worse customer services ever, we arrived at 21:30 on a Sunday, to order food and use the toilet. As we tried to use the toilet first, lady called Priyank(manager) storms out shouting at us “don’t use the toilet as we are closed”. when the signs in the door signs says otherwise and google says otherwise, she lies saying “the place is closing at 10pm. “ We said “okay so that’s gives us 30min, we just want to quickly use the toilet and get our food”.But she told us “no go do it outside” I was like “but you don’t close till 11pm”. She was very rude and dismissive. Didn’t even want to listen at all. Honestly I was shocked. I hope Burger King can retrain their staff/managers because the services is rubbish with this new management. DO BETTER.

Went to the feltham branch around 5.40 ish on sat 21st September. Got 3 meals and one of which was a chimichurri burger with chimichurri fries and a side of onion rings. At first they forgot the burger all together then we realised the chips also weren't there. We asked where they were, they said we didn't order them and even printed the receipt. I was fine with paying extra for them but they said they'd be an extra £5, i wasn't happy with this as it was only £1.50 on top of the meal when we were ordering them. I said its okay, refund the whole meal and we'll start again. A girl i presume the manager, Priyanka, came over and was very rude to us. They started speaking their own language in front of us!!! They then took our onion rings back (which they couldn't now serve because they were cold) and we paid £2 extra for my chips. Overall not a pleasant experience. I don't expect to be spoken to in such a rude manner and especially not to have members of staff talking over us in their own language. I can not stress enough how rude they were to us

I got very ill from eating a chimicuri Angus burger and cheesy bites. I Projectile vomited and I am having constant diarrhea.

⭐⭐⭐⭐⭐ I had an amazing experience at Burger King, and a big part of that was thanks to the outstanding service from Shivani! From the moment I walked in, she greeted me with a warm smile and a friendly attitude that made me feel welcome and quick service

The staff was quick, attentive, and efficient, even during the busy hours. They ensured that the restaurant remained clean and organized, while still taking the time to cater to each customer’s needs. I was especially impressed with how the team helped customize my order and answered all my questions about the menu with patience and a smile

Great service and friendly staff.

Was served today from the manager Alex what a pleasure experience it was he was very helpful with my big order and has great customer service skills will definitely come back

Very unsatisfied with this particular outlet. Burgers were overcooked fries were cold. When using the mens facility room I found outdated toilet, sink and hand dryer. Water all over the floor just under the basins. Cubicle door cannot be locked as part of the door latch is missing. We all went through the covid 19 pandemic and yet here in 2024 they still have a touch hand dryer whereas in vast amount of places hand dryers are hands free as a safety measure but not here at BK Feltham. Just appalling.

Good food and quick service, nice hot food

Excellent customer service the lady on the front counter Krishna she is really helpful and serves hot food and a quick service.

Excellent service. Always feel welcomed.

Quick and excellent service with hot food

That staff very good at their service .. whenever I visit this restaurant it’s always clean and tidy. Celia one of their good must say .. helps me out every time I came over and very friendly .. Keep up this service and thank you 😘😊😊

Used to come here quite regularly but the women at the drive thru became extremely rude and borderline aggressive for no apparent reason. I then got severe food poisoning, which I had never had from BK. Have not been back or eaten at BK since.

Chicken royal and fries are so good and hot and excellent customer service by the team working there.

Friendly staff and quick service, food there is soo good and hot everytime I visit instore. Appreciate your service.

Great service and food delicious

Served fresh and hot food. Nice and quiet place to relax.

Food was si tasty lovely service

Very disappointed, my mother ordered loaded fries and burgers, she received no loaded fries yet paid for them and they gave her no receipt and didn’t even answer the phone when we rang when we got back and realised there was no loaded fries in the bag yet she paid for them. Also her burger was cold. And there was only one person in front of her and the restaurant wasn’t busy.

Good customer service and great food!

Good experience with food and service

Burger King food was delicious stuff was very good !!! Loved it

Quick drive through service. Great vegan burgers

If here is option of 0 I will Defentily give 0 to this.

Unprofessional staff guy name richit the one with glasses very poor customer service you should change the staff

Thank you guys at this branch you guys always friendly and helpful it's always a pleasure 😁

Very good experience.. celia helped us to make order she is very helpful

I must say it way really satisfying experience. The fries are fresh and crispy.

I m really so impressed by the Shivani service she is so poilite and she treat very well this is the best service I have ever seen before

Kid-friendliness: Staff are welcoming and helpful

Excellent service food was so tasty fast service loved it I will be back soon

Service was quick and efficient, but probably because I was the only customer in there. As for the food, never again. I ordered hamburger and it was the most tasteless burger I had in my life. The bun was so old that it was hard to chew and it would get stuck to the top of my mouth. It was just disgusting. I haven't been to a BK in the UK in a few years and always wondered why do I see less and less branches. My experience today explains it. Never again.

Tasty food fast service staff was very helpful

good customer service and they served the food fast and hot and the staff is really good just loved the place.

Customer service is very good and they served fresh and hot food..

Dirty and lazy stuff hot chocolate that's like water 🤢🤢🤢🤮🤮🤮🤮🤮🤮🤮🤮

The most terrible service I have ever experienced especially the ladies working in the front desk are too rude towards customers

Zero respect for delivery riders, excessive waiting time, no value for delivery orders, adding on that they ignore you when you ask them if you order is ready or not, no answer, i advise you to not order online from this shop, it takes them 15min or more to make your order but they cant even waist 5 sec to tell “you order is not ready”, you deserve the review rate you have, you even deserve less stars

Celia and the staff at this burger king in Feltham are amazing always happy serving customers with a smile and getting orders spot on

Staff are great but unfortunately food is terrible. Order Junior meal : chicken burger (bun is cold and rock hard, fried and hot choc (tastes like water) so disappointed.

Excellent customer service very kind cashier's

Great service and were welcoming

Place was clean service was great workers really friendly

Had a very good customer service by your staff named Celia Fernandes.

I come very often to this place food they serve very tasty and hot. Staff are good but specially the manager who work on Wednesday with glasses really with good customer services knows how to handle the situation. Thanking her

The service is disgusting. Ordered takeaway through just eat. I could see the delivery driver running around in circles. He literally went past my address two times. Delivery is 25min late already and none is picking up the phone at Burger king. Never again will order from this place. I probably won't accept the food either

Very good staff manger was so helpful

Very fast service food was so tasty

Good place to have food at any time

Retards at the counter didn't even acknowledge I was there

Very tasty food excellent service

What an absolute disappointment everything I ordered and requested no bacon completely ignored it literally paid 35 pounds to just wait half hour to throw the food in the bin I tried to call the shop multiple times and no one answers the only thing I could eat was the chips and they where so cold I wouldn't have given it to a dog.. this always happens in this store amd I'm going to be making a formal complaint about the store manager .. absolute joke and waste of money

Good customer service with fresh and hit food everytime i come here.

Excellent it’s been visited feltham Burgerking service was quick and efficient

Great customer service and clean dining area

Very bad service very bad behaviour especially Priyanka….

Great spot for a quick & satisfying meal. I got a whopper, it was delicious. The staff are generally friendly and efficient. Solid choice for fast food in the area!