Burger King in Hounslow

Staff are very i got my delivery very fast

Burger King your Burgers are really king in whole burger restaurants's taste I mean to say it is awesome , delicious, But the service I got I wish I could say the same, First of all when I was waiting for my order at the Burger king counter I saw the lady behind one of the staff of burger king in black shirt and pant there is namebadge on her shirt but I am unable to read that from that distance she was making burgers behind and I saw her packing fries for a while without wearing cap on her head no any hairnet. she is serving or making food without taking care of food hygiene. Dear Burger king If you want evidence of this situation please check cameras of that time I had ordered my food on Date 02/06/2025 Time 7:41 pm. and one more thing I came again from eating area on counter for ketchup I asked one of the female staff serving on front she saw me she asked me. I said her ketchup please, she said ketchup, I replied Yes ketchup please , She ignored and turned and started packing fries in boxes I saw , she came on front but did not given me ketchup, she again turned back to area where the burgers are kept after preparation, she picked those burger which are ready there she kept in bag and called the customer and handed it to customer I was still there waiting for only two ketchups. Now she came to me asked 'sorry' I replied to her two ketchups please. Then she given me two ketchups by covering it in one tissue paper. After having that ketchups I left the counter after saying her thanks for ketchups. I find her behavior with me is rude . Please Have look on this matter Dear Burger king . I not felt good I do not want to post review like this for my favorite Burger king . but I want you to know about this situation. I will delete this review soon . Thankyou for your delicious food I got served each and every time the same taste thankyou very much ..

Food is tasty and staff is very polite and restaurant is so clean

Food is good and employees are very friendly and helping. Thank you

Very bad service and no specific and special request were full filled.

Worst place i ever had. Poor staff. Poor management

Food was too good Service was nice Atmosphere was nice and restaurant was clean 👌

Food was nice hot Service was good staff was very friendly Atmosphere was nice with music restaurants was clean toilets was clean

Good service and environment is good

I had a great experience at Burger King Feltham. The restaurant manager, Alex, was very helpful and provided excellent service. The food was freshly made and absolutely delicious. Definitely coming back again

good and fast service from employees

I went there yesterday food was delicious hot and fresh burgers . Manager very helpful and friendly am very happy with the service.will be back soon

Good experience and good service

Best customer service by celia she is helpful thanks alot.

Food was hot and nice service good good staff atmosphere was nice

Great and quick service, they serve hot and fresh food always with a quick service during the busy times as well, great team!

I got my delivery fast staff are nice

My food was hot and nice service was good at drive threw nice staff with great smile on face

Awesome place to visit . Worth a try !!

Dear hiring managers pls review it , staff do not know how to talk with customer l specially 2 girls at counter in this evening.request you that pls hire staff who has enough communication skills and can handle situations.

This is shockingly poor service for such a massive corporation. I remember coming to this same branch about 20years ago and having many lovely enjoyable family meals with smiles and good service. Now I walked in with my wife and children and it was horrible. The staff look so miserable and don’t want to help at all, I asked a simple question regarding a drink and all I got was a lady pointing at the self service and saying do it there.. the food was cold and I can’t understand why we was like the only people in there! Burger King Sort It Out

Shivani at the counter was extremely rude and unprofessional. She does not know how to talk to customers at all - she doesn’t represent Burger King well at all! Either provide some Customer Service training to Shivani or get rid!

Very good food and staff is very polite

The food and service quality was truly exceptional, I can't wait to come back”

Good service and food is amazing

Amazing deals, with satisfied portions

Celia was really good with her service and so as the staff 😌

Very good staff im getting my delivery very fast

I got my delivery very fast the staff was to good

Absolutely loved my visit to this Burger King The staff were super friendly and made sure we had everything we needed. The Whopper was fire and the fries were crispy perfection. Quick service and great vibes definitely recommend

Excellent service and good food

Worst service.Took almost an hour for my order

Toilet not working at least this was what we ware told, I belive that because employees are lazy to clean the toilet they just lie and say that is out of order, a toilet can't be out of order for 2 months because if this is the case ,then they really need new management.... anyway, although food was decent I was left with a sour taste because of the above and because how the employees are treating clients. Shame.

Good food and staff service very polite

Burger King slushies, half the cup 😂 but pathetic

Good staff and very good atmosphere Very hygienic food and tasty

Food is tasty and hot and staff is very friendly

Order was made quick. Nicely prepared. Toilets are clean. No offer of sauces. Restaurant was empty.

Food was excellent service was too good atmosphere was good

Very good service fast and good

Very nice staff I got my delivery very fast

The wait was far too long. The order was wrong. I was missing fries. Not the best BK, but the food was good. Did a drive thru. The wait was still too long AND they tried to give me a whopper, even though I paid for a double!

customer was very unsatisfied last time i delivered order for deliveroo because burger king staff make me wait 25 minutes they are very slow and careless.. online order they do very slowly.

very bad and slow service staff is not good friendly and not even nonbusy time alsseems like they are not helping each other’s some staff is talking together some are working but costomer are waiting they don’t care . they are just passing time and making money. very bad

Spent £25.99 and they forgot my ice cream (never received it) then I was vomiting for two day's (food poisoning) never eating bk again

I got my delivery very fast I'm happy with staff

Was an amazing experience, service was fast and the staff was welcoming. Food was tasty and hot. Would definitely recommend and will be coming back.

Food service very nice nd food also... customer service polite nd friendly.

Service is far better than other food courts love the way the staff members treat not their customers only but to drivers too ... I highly recommend this place for scrumptious food and brilliant atmosphere Whenever I visit the dining area is fully cleaned and maintained by the people who work there .... thnks... bk.. for best service....

Hot food quick service i love the way they’re managing in busy time love it ❤️

Only ordered fries. Couldnt even get that right. Cold fries delivered by a weirdo that kept staring at me. Toilets. Only 2 cubices, locks broken and toilet full of excrement. Avoid this place like the plague...unless you eant to catch it

Best customer service and great food. I recommend vegan people to try their vegan royal as it is too tasty.

Service was realy food staff very friendly

It was quite clean and a nice lovely atmosphere with kind staff, the food was very warm when I got it which is what I loved the most, I was able to dine there with my family I would visit again for sure

It was clean and a friendly atmosphere, I would definitely revisit

Again with amazing experience Have a great moments over there with my family delicious food with lovely vibes . Definitely coming again .

I was here with my son for lunch and when trying to use the toilet,the floor was wet and the toilet seat was full of urine from someone else. No soap on the dispenser. I communicated to the member of staff at the counter and 15 minutes later when going again the toilet was still the same . I went to the person again but didn't look interested in sorting out the issue. Very slow service and not focusing on the customer's experience.

The last few times we ha e been there the food is cold

Went there today great customer service and my order was quick

customer service was good, food came really quick and it was hot and delicious.

Lovely people and lovely service :)

There are always very few people using this branch of Burger King and there are good reasons why this is the case. The service is always slow, doesn't matter how few customers they have. The last time I (and it will be the last time) used it, I bought a double whopper meal. The chips were fine to be fair, but the burger was stone cold and had clearly been sitting for ages and was well past it sell to a customer state. That was the last straw and I now prefer to drive out of my way whenever I fancy a double whopper meal, rather than use this closer branch.

Guess they are short staffed no one is there to take my cash order and no one is answering the customers and i dint know what happened to their speed of service and friendliness towards customers and its not even busy the dining is literally empty

Ordered an Steakhouse Angus burger, it was ready in 1 minute, the taste and smell was awkward and I was sick for three days after it. Will never go there .

The food quality is excellent, and the staff provides outstanding and helpful service.

Worst restaurant please don’t visit lazy people’s work inside

Staff are good I got my delivery so quick thanks to the staff

I came in with my partner and noticed that the floor was absolutely disgraceful- rubbish everywhere and all the tables looked dirty. Once I found a seat, the team member (Salla) came around the front to clean up the restaurant. However, she only had one cloth and first cleaned the bin (the inside and outside) and then proceeded to use that same cloth on the tables that customers are supposed to eat at. So unhygienic and disgusting I do not want to eat in this restaurant again. I would reconsider having her as a staff member in your restaurant if this is the standards of cleanliness she believes is okay

Great customer service and food was amazing definitely would recommend and quick service.

Good customer service..served fresh and hot food

Great experience at Burger King Feltham! The food was fresh, hot, and delicious—exactly what you’d expect from a good Burger King. The staff were friendly and efficient, making sure our order was correct and served quickly. The restaurant was clean, and there was plenty of seating available. Overall, a great place to grab a tasty burger. Highly recommended!

The service in Feltham is excellent. We love it here! Cynthia is always amazing and caters to our orders. She is an absolute star and we recommend Feltham to all of our friends!

Always had a good experience here

Nice food today morning came with friends ate chicken burger it was so delicious highly recommend to everyone

Food is really very hot and cooked properly. Very fast service highly recommend to everyone

Very helpful staff We went yesterday evening with family food was so delicious

Friendly staff 5/5 for the quick service ⭐⭐⭐⭐⭐

Great customer service Will definitely visit again

Restaurant was clean and comfortable and the staff were very friendly and easy access for drive through.

Staff were welcoming and helpful

Very nice food and polite staff.

We love Burger King @Feltham, nice service and amazing food

Everything in this restaurant was so delicious. The things were well maintained and organized. I really liked the service and atmosphere.

Friendly staff. Serving hot and fresh food.

Excellent staff excellent food atmosphere was nice music 🎵 i enjoyed my food

Slow service, quite rushed and demanding coming from staff. Food was fine tho, came out warm just took a while.

Very good experience and good staff, good place to eat and i like the food..

Very quick service with hot food even staff was very polite serves with a smile

I had an amazing time at the Burger King in Feltham! The burgers were fresh and juicy, fries perfectly crispy, and the staff were friendly and attentive, ensuring our satisfaction. The restaurant was clean and comfortable, enhancing our dining experience. I absolutely recommend this Burger King for delicious burgers and exceptional service!

As per usual with the lunch time chaos at this branch. It was completely mis managed by the team. They cleared multiple orders of the screen when they had not completed them or even started packing them. Leaving myself and several others in limbo waiting for 15mins plus whilst others who ordered after where seen to. Asked manager for refund and got an attitude. Tried explain but clearly not interested. Really poor BK service if it wasn't for the food I would never go back

Food was freezing for the 2nd time of visiting so will drive to staines or egham from now on actually a shame coz staff are generally nice and friendly

Clean restaurant, fast service and great deals on the bk app.

I brought £40 worth of food and it was absolutely disgusting chicken royal was cold when arrived so was the flamegrill whopper chips were cold opnion rings where soggy it was the worst meal ever wakt my money back and I won't be using this restaurant again

Polite staff…served fresh and hot food

The only suggestion would be change the staff and keep some smiling faces front who work seriously.

Helping staff.. served hot food

Hi please turn the heating and stop being stingy because we cant sit and enjoy when it i actually colder inside than outside in the winter will be reporting to trading standards as this is an ongoing issue also halloumi was horrible here in 2 occasions however they are fine everyother Bk

This place is absolutely dreadful the bathrooms are really small , the service is terrible as they mess nearly every order up, they take really long as they are short staffed this is a terrible place I do not recommend

Very rude and bad people are working here. Never make orders on time

The worst experience I have ever had wating in the que to get served for 10 min for staff to look at you not asking anything worst experience ever