Based on 13.347 opinions finded in 4 websites
Based on 13.347 opinions finded in 4 websites
Opinions
Shocking service! Used drive through, asked for 2 meals and when I collected there was only one in the bag. They had not processed the order properly so I asked for a second meal and got told to move along as I was as holding up the drive through. The person that spoke to me was so rude.
Taylor M . 2024-12-21
MORE AT TripAdvisor
I only use McDonald's when I'm travelling because it's quick, easy and always reliable. The burgers are grand and the staff alway pleasant.
Domenico Magliocco . 2024-12-10
MORE AT Google
Although we had to order the dip separately, it wasn't delivered and we couldn't claim it was short as it wasn't included on the list of items we had. The chips were cold. The delivery was punctual though.
Andy . 2024-12-10
MORE AT Just Eat
Order never arrived and courier ignored all messages after saying he delivered it
Jayne . 2024-12-09
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Took over an hour to arrive but arrived on estimate time they gave me my problem was all the foodwas cold
alan . 2024-12-08
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90 minutes for food to arrive cold, drinks all empty as spilt on way.. 4 hash browns ordered 0 arrived!
Thomas . 2024-12-08
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Very unhappy waited ages. When the food arrived it was freezing cold so I was unable to eat, as it was inedible. Also the drink which was a coke, the bottom was all soggy and so it leaked all in the bag so half was missing. Very unhappy with this order.
Leanne . 2024-12-08
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Ordered food at 4:30pm and ordered it for 5:30 then first order got cancelled and then the second order didn’t arrive till nearly 7pm and it was cold when it arrived.
Elizabeth . 2024-12-07
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This was terrible we ordered at 20 to 3 and our food didn’t arrive until half past 4 and by that time it was stone cold, want to take this further please
Kurt . 2024-12-07
MORE AT Just Eat
Delivery was late and cold. Drivers are clearly rejecting the orders until they are offered more to deliver it by the app. Customer suffers, pay drivers more
Victor . 2024-12-06
MORE AT Just Eat
Call this a drive through....more of a park up and wait. Even when ordering the most normal of meals expect a 10 minute wait.
Ben Gillard . 2024-12-06
MORE AT Google
ordered at 6.30pm got delivered at 9pm. that was the children's dinner and was asleep before it came. no way to cacancel order without being charged for it. and when it did come it was cold so wouldn't have been nice
Rowen . 2024-12-06
MORE AT Just Eat
Great delivery, opened to find no fries with meals! Bag obviously missing due to the chaos with deliveries orders and eat ins! Sort it out absolutely mess! Getting hold of this lot is impossible
Jamie-Leigh . 2024-12-04
MORE AT Just Eat
Half order missing, no sauces provided. Incredibly disappointing
Martin . 2024-12-01
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15 minutes late and arrived stone cold!
Rodney . 2024-11-30
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Asked for a kid's happy meal no sauce or pickles. And also toffee latte the burger had it all in there and the latte did not have the toffee in it I would personally say do not use the driver though
everyone knows a DAVE . 2024-11-30
MORE AT Google
forgot 2 items, Never any dips! cokes was flat
Sarah . 2024-11-30
MORE AT Just Eat
42 quid an still can’t get an order right
Martel . 2024-11-30
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best McDonalds iv had delivered, as the driver was on a bike and i was the first delivery it was actually warm. which is the first time iv ever had a warm McDonalds delivered….. thank you to the driver
annamarie . 2024-11-28
MORE AT Just Eat
can't put 0 stars but that'd what they deserve. Either the restaurant can't read an order properly or the driver is incapable of delivering a whole order. 4 dinners ordered and received one and 2 drinks and I bet I won't get a refund
Heather . 2024-11-28
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Quick efficient delivery again! Food all done well and followed requests. Hot as well! Thanks again
Jamie-Leigh . 2024-11-27
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Very hot and tasty. Was the best breakfast yet sausage muffins meals
Samantha . 2024-11-27
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Great delivery, drinks weren't spilled, food nice and hot! Good service, thanks!
Paul . 2024-11-27
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Really nice. Hot enough and everything was there including dips.
Jamie-Leigh . 2024-11-26
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Rude driver on message every time with this app don’t bother with just eat. Any make sure you make no mistakes heaven forbid
nikki . 2024-11-25
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It was late, it was cold and the drinks were missing.
Josh . 2024-11-24
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Took 1hr 20 mins to come and was stone cold and soggy and drinks had to be binned as they were soaked all through the bag and spilt over
Johanne . 2024-11-24
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I tried to call the store but they delivered me my order and someone else’s ! No one was answering the phone however & the driver had already left before I realised
Izzy . 2024-11-23
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The delivery driver was fantastic - went above and beyond his job.
Tina . 2024-11-23
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Honestly the worst McDonalds ever. I have orders here several times online and every time there are always missing items. I don’t know why it’s so difficult to put everything ordered in a bag. It’s not exactly a hard job. The people here are morons.
James C . 2024-11-23
MORE AT TripAdvisor
Said 20-35 minutes for delivery, was waiting over an hour for it. When it came it was cold so had to heat it up in the microwave. Was nice food and everything was there just waited tooooo long
Hayley . 2024-11-22
MORE AT Just Eat
freezing cold extremely late whole order inedible
Sam . 2024-11-22
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Food was cold, missing items = hungry children
Harpreet . 2024-11-22
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I am a delivery driver, and I’m here to show how difficult it is to collect an order for delivery. Our job is simply to pick up and deliver, but the lack of respect and professionalism from some staff makes it challenging. I waited for 20 minutes for an order, with no one assisting me. Staff were walking back and forth, pretending not to see the delivery driver waiting. There are always excuses, but the waiting issues never get resolved. In the end, I was told that my order wasn’t ready and that I either had to wait or cancel it. I have a family, children, and bills to pay just like anyone else. If you don’t like working at McDonald’s or dealing with the public, then stay at home, because your attitude is affecting others who are just trying to deliver food and provide for their families.
Arthur Teodoro . 2024-11-21
MORE AT Google
Rubbish again no tracker , driver rude , food all cold will not be using again
Kim . 2024-11-21
MORE AT Just Eat
totally wrong order couldn't eat it
Di . 2024-11-19
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Visited tonight after my kids football at goals nearby, ordered 3 x £5 meal deals. Ordered received at table and drinks were wrong, so took them back, then realised burgers were wrong. So I took these back. Asked for it to be re made, waited 10 mins and by this point my order was cold, so I took it back and asked for it to be re made. As I waited I could see and hear the female shift manager moaning about me and and laughing about my complaint with her colleague. I waited a few more months and requested to the guy I first gave my wrong drink to if I could request a refund. He replied saying so what was wrong with the order and he stated he could only refund what we return, which I stated to him I’ve given it all back as it was wrong and now cold. No one seemed to want to remake my order, I then asked to speak to the store manager and a shift manager went and grabbed the guy for me whom was civil and very pleasant and agreed it wasn’t what he would expect of his staff, or experience. He offered to refund the whole order, which he didn’t need to but I accepted as he was insisting. Based on tonight’s visit I won’t visit again and something majorly needs to be done to get orders correct in the first instance, maybe some reading skills of the white sticker to save wasted product and customer delays, and also some training about how to speak to and about customers when in earshot of said customer. Incredibly let down and poor experience. Do not visit unless you want a wrong order and rude staff.
John M . 2024-11-18
MORE AT TripAdvisor
Very bad service I wait 1 wrap of the day 35min
Serghei Borodin . 2024-11-17
MORE AT Google
Bit of a let down really. Let me rephrase; massive let down. I put through two orders at the drive through, received one after the person wandered around the parking lot for way too long, and did not get the second order until I went inside to enquire. Moreover, after enquiring, I’ve been told there was going to be a long wait as they’ve just put my food on the cooker, 20 minutes after ordering. Unequivocal joke. The cherry on top was that the burger was not made to order to fit my dietary requirements/requests on the app.
Igor Gwiazdowski . 2024-11-17
MORE AT Google
Missing 2x chips, a fruit bag and sauce. Arrived cold. incredibly unhappy.
Claire . 2024-11-16
MORE AT Just Eat
Once again an item was missing. It’s almost like they do it on purpose. How difficult is it to check an order while packing before sending.
Geoff . 2024-11-16
MORE AT Just Eat
Delivered quickly, food still hot
Alison . 2024-11-15
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The driver went 2 miles past my house, the food was freezing by the time it was delivered!
Nicola . 2024-11-14
MORE AT Just Eat
There's always a really long wait at the drive through, even when it's empty. There was no one there in front of us this evening yet we still had to park up and wait around 15-20 minutes. The problem is, they prioritise the delivery orders. Delivery drivers were pulling up, going in and coming out with the delivery food before those of us waiting in the car park. Also, I've NEVER managed to get a milkshake at this McDonald's. Not once. Absolutely shocking place. Unfortunately the alternative is Crayford branch and they're about as good. Edit: unfortunately the kids chose McDonald's as a treat tonight so unfortunately I was forced into this position again. After a 15 minute drive there, a 25 minute wait in the car park and another 15 drive home we discovered that we were missing 2 meals. So another 30 minute round trip later I returned home to find half of one of the burgers wasn't actually in the box but instead floating around in the bag. Theres absolutely no quality control whatsoever at this place. Just a load of kids let lose without any adult supervision it seems. This branch along with Crayford really are absolutely awful. It would have actually been quicker to drive to Sainsbury's, buy some food and drive home and cook it than the 1 1/2 hours it took to get a takeaway that's 15 minutes up the rd. It would have been far better food, cheaper and a lot less stressful too. I really can't speak lowly enough of this branch or the Crayford McDonald's. I can't wait for the day the kids grow out of this rubbish, I really can't.
Tom Lew . 2024-11-13
MORE AT Google
All the food is cold and ice cream has melted
David . 2024-11-13
MORE AT Just Eat
Avoid this McDonald's if you can. We went for a quick dinner as we on our way to the O2 for a vendetta. 30 minutes it took to receive our food, even though there was barely anyone in the restaurant. It took numerous complaints to finally receive it, and that was hard work as we couldn't get the attention of any staff out the back. It looks like they prioritise the drive through bet the restaurant but people were coming in complaining they'd been waiting outside for their food. Eventually food turned up, absolutely stone cold, but we were in such a rush and I'd lost my motivation to complain further as I don't think anyone was particularly interested and we didn't have time to wait for fresh food. I will avoid this branch at all costs. I feel that it's not the staff's fault, they are just seriously understaffed.
Freedom51391404152 . 2024-11-13
MORE AT TripAdvisor
Waited 15 mins for 2 drinks and 2 ice creams. They just said sorry we forgot you were there.
Rob Hanmore . 2024-11-13
MORE AT Google
stone cold food. Chips not edible
Bianca . 2024-11-13
MORE AT Just Eat
food is freezing cold the driver took her time as she slowly walked to me, ik ot happy as I waited over an hour for what is meant to be "Fast Food" absolute joke. It is not acceptable as there is no reason for it to be this cold as I've wasted £12 on cold food
Dean . 2024-11-12
MORE AT Just Eat
all the food including the 2 latte coffees Are cold absolute joke
Lee . 2024-11-11
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Ordered for my son at home from work as he has chicken pox so his father can’t take him out the house. Ordered the food around 3 and it took over an hour from ordering to arrive. When it did every single item was cold. My son would only eat a happy meal due to loss of appetite and he’s now without food so we have to try and convince him to have something else and pay for a whole other meal. Only received £2.20 refund aswell which is a massive kick in the teeth on top of all this. Very unhappy.
Jerry . 2024-11-10
MORE AT Just Eat
food all wrong, cold. what a waste of money. this one needs closing
Kayleigh . 2024-11-10
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I had ordered 2 Big Mac meals and 20 chicken nuggets. When it arrived we had one Big Mac missing I had to drive to the store with the food and show them my app for them to re do the food correctly
Rachel . 2024-11-10
MORE AT Just Eat
I did not receive my order delivery driver called me said he was on highway somewhere then never heard from him agen
Lavinia . 2024-11-10
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Food was stone cold not even edible been offered £5 back from my order I couldn’t eat never ordering from that McDonald’s again RANK
mark . 2024-11-09
MORE AT Just Eat
Enjoy McDonald’s they need to make sure they fill the chips up!
Carlene Newton . 2024-11-09
MORE AT Google
food was squashed and cold. one of the drinks had leaked which made the straws wet and unable to use.
Emma . 2024-11-08
MORE AT Just Eat
driver very friendly 10 out 10 customer service
Dean . 2024-11-08
MORE AT Just Eat
Not the best, honestly would prefer rustlers BBQ rib over Mc'D's McRib as it's far cheaper and tastes quite similar
dansas7 . 2024-11-04
MORE AT Google
fries were cold, shake and ice cream melted
John . 2024-11-03
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Chips were soggy and stone cold, burgers were stone cold too
Stephanie . 2024-11-03
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Opened the burger box and it was a mess
Seb Gibson . 2024-11-03
MORE AT Google
Although the food was delivered on time it was cold I was missing items not impressed
kieron . 2024-11-02
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I did not get my order so I don’t know why it says it’s been delivered
Amy . 2024-11-02
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just stone cold food preparing my order for ages then I guess left to go cold large and medium fries not your standard portion. I don't live far from the restaurant and there is know way that food was picked up when it was hot it was just left to go cold until you found someone to deliver it
David . 2024-11-02
MORE AT Just Eat
Had to direct the man to my home as he couldn't find it (he called me) The drink had spilt out so only half left, had leaked into food bad from the drink bag
Stephanie . 2024-11-01
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Very nice McDonald's was so clean
Tony Fisher . 2024-11-01
MORE AT Google
Good staff. Scruffy location on the edge of Dirtford. The music is way too loud. Wear hearing protection 🫨
Andrew Lord . 2024-10-31
MORE AT Google
The food was over an hour late and it's freezing cold. It's inedible, I want a full refund
Natasha . 2024-10-31
MORE AT Just Eat
never get the dips if infuriating
Sam . 2024-10-31
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Food was cold, missing dip, ice cream & milkshake half melted. No straw. Delivery was extended over 30mins
Ryan . 2024-10-31
MORE AT Just Eat
Fast delivery hot food well done ⭐️⭐️⭐️⭐️⭐️
Ryan . 2024-10-30
MORE AT Just Eat
How can you forget all the hash browns and hash brown sharebox. What a joke. Check the orders you idiots!!!
Sam . 2024-10-27
MORE AT Just Eat
1hr 30 mins to come and food stone cold unable to eat that’s appalling and not acceptable total waste of my money
Carl . 2024-10-27
MORE AT Just Eat
Your driver sent us the wrong order. Cold breakfast in the early evening?? My partner had to drive to McDonald in the end to get them to make a new one. Will not be using Just eat again.
Stephanie . 2024-10-27
MORE AT Just Eat
unprofessional and cheap, no napkins, NOT even straws for a milkshake "how am I supposed to drink a milkshake" McDonald's have become so tight with a lack of any care for their customers (harsh because this keeps happening with McDonald's orders, no where else is as bad)
Marc . 2024-10-27
MORE AT Just Eat
Terrible every order is always missing items orders are never complete and when you have to re-order the missing items you get charged another delivery fee
Carl . 2024-10-26
MORE AT Just Eat
Big Mac meal missing Big Mac! Absolute jokers leaving my child without food when you’re not in as ur busy a single mother trying to make a living! Fuming!
hayley . 2024-10-26
MORE AT Just Eat
Delivery was fast! Great service lovely driver too just no straws for our drinks?! Only small issue but nonetheless annoying xx
Lisa . 2024-10-26
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Stopped at Mac Donald’s on princess rd today as a drive through customer. Not only did it take 20/25 min to get my order but even then it was wrong. Worse experience I have ever endured from any drive through. Never again will I be visiting this store again.
Mick Bowler . 2024-10-25
MORE AT Google
MISSING 5 X DOUBLE CHEESEBURGERS FROM ORDER. VERY UNHAPPY ORDERED FOR 20 PEOPELE NOW PEOPLE ARE MSSING FOOD
Jack . 2024-10-25
MORE AT Just Eat
awful no sauces yet again shocking from staff I paid for then too and delivery driver took about 40 mins food cold awful service
Neal . 2024-10-22
MORE AT Just Eat
DIDN'T INCLUDE ANY SAUCES WITH THE 20 BOX OF NUGGETS... HOWEVER FOOD WAS HOT AND FRESH. JUST A SHAME AS THE SAUCE IS MOST OF THE FLAVOUR...
Ben . 2024-10-22
MORE AT Just Eat
Food was slow coming out on this thursday evening.
Jonathan Burke . 2024-10-22
MORE AT Google
Food took ages considering only a kids happy meal and a double cheese. Wasn't even hot when we did receive it barely warm not sure how when we was asked to park up as it wasn't ready so would of thought it be nice and hot 🤷♂️🤷♂️ parking spots for waiting for food are a joke.
Martin Kelly . 2024-10-20
MORE AT Google
it was not delivered to me at all.
MR . 2024-10-20
MORE AT Just Eat
It’s currently day it delivered, at 16:68 when I ordered about 3:00pm and then it’s saying estimated 17:35 but I have nothing delivered
Ian . 2024-10-20
MORE AT Just Eat
My food is cold haw can my kid aet that not happy
Jamieplumb . 2024-10-19
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Really quick delivery and driver was very careful with food. Thanks so much, great service!
Paul . 2024-10-19
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when it arrived food was barely warm and coffee cold and this has happened numerous times
Lisa . 2024-10-19
MORE AT Just Eat
out for delivery for 45 minutes. courier drove passed my house before doing 2 mile round trip of deliveries then returned to restaurant before delivering food. it was cold on arrival
Chloe . 2024-10-18
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I usually love a McDonald's but not when my order is wrong, I ordered a mcrib meal and got home to find a box of nuggets instead , I live 20 minutes away and was not about to drive back to fix this issue so instead of a nice mcrib meal I've had to deal with nuggets instead. I should have checked but it's been a long day.
latana spalding . 2024-10-18
MORE AT Google
Daughters birthday meal and items missing making it so the family couldn’t eat together food was also cold
Alex . 2024-10-18
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Top Class Branch. Very Clean. Food hot and fresh. Very convenient location.
Dave and Jenny Atkins . 2024-10-18
MORE AT Google
HARDEST bit is FINDING A PARKING space
hempyuk . 2024-10-18
MORE AT Google
Driver dropped food on floor and drove off with the food so I can't get a refund. Delivery driver had a gold tooth.
Ant . 2024-10-17
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I got the food cold, driver went to different direction with my order, one of my drinks I received only half in the cup,mess everywhere inside the bag, every single day this delivery service getting worst and worst and worst , I gave up, I don’t waste my time reporting this to just eat,
W . 2024-10-16
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late stone cold looks like it's been sat for hours
Darren . 2024-10-16
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it good when you have to stick it in microwave to heat it up
Mark . 2024-10-14
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once again Macdonalds food cold probably because the driver didn't have a clue where my address was and actually delivered my food by foot.he parked knowwhere near my address and asked me to meet him? I pay for delivery to my home address " dreadful "
Steve . 2024-10-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Waited 40 minutes for burger and chip, stone cold when it was served
908 Opinions
Bad customer service was told to move twice by worker. Just because she wanted to clean. Like she has any right to tell me to move.
111 Opinions
Portion size of the cips was tiny, i ordered a large and the portion wouldnt even feed 2 children, chips were also drier than a nuns foof. The burger was not very nice, and the chicken wrap being £10 is an absolute robbery considering what turned up.