McDonald's in Dartford

Always busy but still good service

If you are looking for the worst McDonald's that ever exists, come here. Every time I come here they ask you to park and make you wait 10minutes for your food.

Always waiting over 20 mins for food when going through drive through. Worst service and cold food once you get it.

Not a bad one, drive through is efficient and staff is polite

So much for fast food....we waited almost 30 mins for food and the order was wrong. I won't be going back here again !

Despite ordering on the app to save time, l then waited a further 15 minutes in the drive thru queue as the parking area was completely full. Upon reaching the food collection window I was ushered into the full car park and then had to wait a further 15 minutes for my “fast” food. Food was ok but this macdonalds is clearly taking on too many orders and is unable to deliver “fast” food

Worst Mac Deez I have been to in my life. They seemed to concentrate on delivery orders which had its own desk. Waited 25 minutes for our order which was cold and the veggie wrap was over cooked and hard. No staff attending front desk. The place however was clean and tidy and the toilets well looked after.

This used to be the Best Macky D's in the atea not any more waiting over ten minutes for order and they call it fast food

Bit slow on orders and not the best tasting food

Probably the worse macdonalds I have been to, food never ready in drive though! 15 mins and even half hour wait in the car park! No disrespect but all the staff look like they should be in school! Pls macdonalds step in and take the franchise away and get a new one in!

It had always been dirty, but since reopening it is utterly filthy. Food on tables and floors, flies everywhere. Tables sticky. Lazy staff who are here to socialise. I cleaned my own table and the cloth from the cupboard was grey. Staff laughed at me for cleaning my own table! This will be my last visit.

Service was slow, only had cash on me, had to ask for till service, only coffee & burger wanted not worth going online.

It gets progressively worse here ! I swear never to return, forget after a year or so, return, and regret it immediately. From the staff after a 45 min wait in the rain "I dont know how or when we will get your food to you and i dont care". To the agressive fellow customers trying to physically fight you. To the management watching from afar. Yes it's a cheap fast food joint so I shouldn't have high expectations BUT I only expected to get the food I'd paid for without getting verbally abused by staff or physically assaulted by other customers. Okay. Must remember Not To Return.

missing ingredients in sandwich and missing sos in order as usual

A quick stop off for breakfast. Very clean and efficient service 👌

Very impressed when I ate here was well happy when I got my whopper

Everytime i come here they manage to get everything wrong. Ask for no cheese, they slapped a cheese in it and miss out the sauce!??

Drive-thru was a wait and the food 4 everybody seems to be dealing with takeaways first

Chips were incredibly undercooked, very pale and didn't taste properly cooked. Asked for new fries and got an excuse of a newer, different type of oil being used meaning they don't go darker. (not true). Machines kept freezing and locking up, had to order from our phone. Items also missed from the order. Had to get them to recheck and properly fulfil the order.

Really bad got told to park up for food to come out warm. Pleases I don't live in the area

It's like fast food and no one is in a hurry

Customer services was terrible, order was showing on the screen for over 5mins ready to be delivered but staff ignored me when i asked about it. Quarter pounder was dry and tasted unusual. Manager was rude and dismissive when i asked for change. As someone that has always had good experience with Macca’s the world over, this was by far the worst customer experience.

This restaurant is inadequate of preparing a single order correctly, the manager must be so out of there depth as nothing is ever checked, every order & I mean EVERY order is ALWAYS wrong. Avoid at all costs

Yet again order was mising 4 items And one of the products was stone cold How you can keep getting an order wrong when it is printed off to see is beyond belief The manager really needs to have a chat with himself and his staff I really believe this is one of the worst fast food establishments in the area

As useless as before they re-opened. I went before the revamp with only two people ordering inside. They didn't see the order and only served the drive through for over 25 minutes. The person moping apologized as he was meant to be on that station and no one told him the person before had left. Went again today after the revamp. A fair amount of people were waiting for their order inside and again only the drive throw was being concentrated on. People started to complain and the cherry on top was that they as usual forgot the sauces on the order. Definitely check your food before leaving the store.

Bad made burgers. And spent 27 pounds aswell. Upset

The best refurbed store I have seen from a McDonald’s, it looks amazing, great food this morning and great customer service from Matt and Victoria + Kerry, will 100% be back!!

The flat white cup never come the same, is not that full, there are days when the staff give me a half cup flat white. Not good .

Don't know who's working today, but they should be fired for messing every single item in my order. I know mistakes happens, but that just over limits. Missing items, special instructions not followed, food looks like just throwed to bags. Didn't had any issues before, so just so sad.

This place is a scam ….and should be closed Avoid ! Food was not delivered and the workers kept saying over and over that their delivery partner confirmed food has been delivered Bad customer service ! The delivery person probably ate the food on the way … so sad as food was for a 5 year old Never again Shame on McDonald as the service has really gone to the slums all over and nothing is being done about it . . Update- I opened a case with PayPal & got my money back . The Manager’s attitude ensured I follow through for a full refund !

Food was fine, as you would expect from a fast food outlet... except the service wasn't fast! Probably waited 15 minutes for my order, which wasn't particularly big, to be ready for collection. Not a huge problem, but when you want 'fast food' it's not quite what you'd want!

I called here to have something to eat while dropping a friend off on the way back from Dover, while waiting for his lift to arrive and eating in the McDonalds I got a parking ticket for£60 as I was there for 3 minutes short of 2 hours, service was slow and we were eating, Disgusted customer won't go there again and will think carefully about calling at Mcdonalds, so much for taking a break when driving,

No ice cream or juice any day at night time

It's a mess here we've been waiting here for over 20 minutes and also its an absolute mess rubbish everywhere, dirty tables and most of the workers aren't even working . I wouldn't come here again and I don't recommend coming here.

Only used the drive thru but that took about 15 minutes. The food was the usual, cold and prepared by an oaf.

Ordered a Milkshake that came half full and didn’t get 2dips I paid 70p for each and are not picking up when I call to get a refund

Clean, with efficient service, but the coffee was mediocre.

Waste of time coming here don't recommend mcdonalds to anybody maybe as a quick stop off just for a quick bite to eat but food always tastes dry. And the prices are a joke for such terrible food also its meant to be fast food but it is not very fast at all. Only thing worth getting from here is the mcflurry if they can be bothered to clean the machine which is rare so they just say its not working half the time

Worst McD’s in the country. Slow, always food missing from order, 25 minutes to order at drive thru then another 10 sitting waiting for the meal. Toilets are filthy as is the restaurant floor, with bins overflowing

Placed order via app . 1hr later still not arrived , phoned driver and was told the order either got cancelled by mistake or another driver took it . They were making order again . 5 mins later it arrived but was all cold and soggy so i think it was original order and they forgot it. Dont order for delivery from this resturant !

took 40 mins for one meal poor service never eat from here

Absolutely filthy. Every table dirty. Rubbish falling out of bind onto the floor. No napkins in dispenser to enable me to clean my own table.

Worst Mcdonalda around. Every order missing items or wrong. Don't even bother ordering through uber or just eat either as 80%, of the time it will sit on there system for 2 hours and then won't turn up and get cancelled. Before anyone says it's a just eat and uber problem this is the only one that persistently has the same problem! Crap

Good delicious fish, don't waste your chances to eat it

Simply rubbish. Customer service is -0

I had a take away via the drive thru and it was amazing and quick

If you want to pick, do not go to this McDonald's. Over 50% of the time your order is wrong through the drive through and you have to go in and correct them. Also Princes road do not do mcflurries or iced drinks. I have lived around here 5 years and literally they have never been available once. Hot or cold. The only guarantee you can get from this branch is disappointment. Even talking to a manager about the order issues results In them saying sorry but then backing there staff by saying there doing a great job. I now routinely go elsewhere or if the family want McDonald's, drive to Bluewater or Crayford because it is that much of a waste of time.

very friendly staff, fries actually stayed warm long enough. Something i can rarely say from mcdo

I recently visited McDonald's and was impressed by the exceptional service provided by Josh. He greeted me with a warm smile and took my order with efficiency and accuracy. Josh's friendly demeanor made my experience enjoyable, and his professionalism was evident throughout my visit. McDonald's is fortunate to have such a dedicated employee like Josh on their team. I highly recommend this location, thanks to Josh's excellent customer service. Keep up the great work!

Only issue with time restrictions on parking

This is for the manager that worked on the 05/05/24 between 11am 12pm Very flawed and incompetent service with Dartford staff. Ordered 5 large meals with an extra wrap last week. Waited for 15 minutes in the car park for our food, all to get home and realised extra wrap was missing. Mentioned this to the uncouth manager who was rude in her approach, saying anybody can come up to Macdonald’s and says that their food was missing, that I should have called same day I ordered, like I live my life around Macdonald’s only. That’s is like insinuating that I was lying. I find this very very insulting. I bet she does things like this hence her weird thoughts that someone from the public that ordered food of £45 can just come up to lie over £2 worth of wrap, I guess she is a thief and thinks everyone is like her. Even the food that was ordered today, we were given chocolate milkshakes when the we order for banana milkshakes, even the receipt showed banana milkshakes. Same thing happened, months ago, where the lid of a bottle was found in one of our drinks. Very appalling and disgusting service and the manager obviously showed the reasons why the service here is poor with her attitude today. The fact that you lie or steal doesn’t mean everyone does especially not your customers. It’s not about the money but for her insinuating. Maybe if you teach your staff to be competent and deliver good service, customers wouldn’t have to be insulted by a thief .

The chips were dry food took a long time staff weren’t using gloves and the place was a state,Toilets were dirty,Staff was rude

Sadly I had a very bad experience at this McDonald this included: drinks always flat\no fizz, I have had to go here so many times and every time we had to park up,

Lunch order delivery never arrived and was cancelled by them after 2 hours. We went to get it. Order was wrong and the food was cold.

The service was poor i had to the woman with blonde hair and a white shirt started to shout when i a asked when my meal would be ready as i had been waiting 30 minutes

The food quality was poor there was sauce all over my food and the boxes weren’t properly Closed so my food wad spilt all over the bag

The environment seemed very unprofessional the manager was shouting at the staff this worker seemed to be under 18 and seemed to want to cry

josh gross, top worker, great service need more people like him, GET HIM A RAISE

The customer service of Joshua Gross is absolutely fantastic, his work ethic is outstanding and the atmosphere he builds around him is just amazing, definitely deserving of a raise.

Avoid if you are looking to eat in a hurry, spent over 30mins waiting for an in store order watching endless Drive through and delivery orders churn through. Manager clearly out of her depth and unable to balance the service, genuinely would’ve been quicker to drive home and order a delivery from there. Watched one customer return drinks twice over as no syrup, only for the same thing to happen to us. 2 x mid-made burgers also returned while waiting, clearly not enough staff to handle the demand and those they do have inept and spending their time making everything twice. Avoid if you’re looking for any semblance of customer service!

Just used the drive through, sat in that queue for 10 minutes, then sat outside waiting for my food for 10 minutes. I had to go in and get it! Everything was cold.

This branch is the worst I have visited. The staff laugh at customers. There is manager there who wears a turban, young asian guy with zero customer experience. He encourages his staff to act up and mock customers. They brought half of my food to the car and I told the lady who brought it to me. She simply laughed and walked off. I walked into the restaurant and told the manager, he simply stated "do you want your food or not or are you just going to stand there and moan"? I asked for their names to make a formal complaint and he refused.

Thank you staff friendly and helpful

Izzy served me tonight (19.04.24) in the drive thru. She was very polite and went out of her way to deal with a problem (my fault) that I had with my order. A credit to the store.

I ordered 2 large meals, 2 chicken mayo and cheese share box.. £26 something to get home and find that I don't have my 2 double deluxe quarter pounders instead I have 2 double cheese burgers!! Call the restaurant does anyone answer no they don't... Won't be going back

Never answers phone. Food always turns up freezing cold. Order is never correct. Presentation of the food is disgusting. always squashed and bun covered in sauce.

Picked up a takeaway McDonald’s from here when passing through. We ordered through the drive thru and ended up having a long wait in the car park, would’ve been quicker ordering inside probably. The food was ok and filled a hole

Staff need to be more friendlier when handing food to customers.

The most useless place on earth, got my order wrong 3 times, no refund, left with half the food I ordered, no sauce no straws, the people that work there are gopping

Very poor food wasn't good, and the large coffee was only 3/4 full staff was unhelpful and clueless.

If you want your food a month later then 5*

Foods alright I don't really like mcdonalds but it's convenient

Ordered 9 items in order only two arrived and they were stone cold. Seriously if you actually want your food use another branch.

What's to tell? Does what it says on the door

Couldn't give it 5 as it's McDonald's you get what you expect, this one is the much better McDonalds than the one by ASDA which is slow. Been using this one for 10 years never had a problem

The man doing the clearing was very kind and helpful

It's a hit and miss this place for me. Food is great when I get it. What I mean is I will either wait long, or something will not be available from what I would like, or if I customise something it will come out wrong. I will give an example with my last visit. I used the drive thru. I ordered two big Mac as meals and additional fries and a drink. Additional points- they had milkshakes but I waited a good 20 mins for it. Then the extra fries were missing. I didn't think it was really busy. But then one god knows what's behind the curtains. It did felt like I was forgotten. So yes unfortunately the place is ok

Terrible place, every order has missing items and cold food You can see all the food sitting for ages getting cold and the place is packed with delivery drivers

We went to the drive through. Bit of a wait for food but it was good

We order online and when the food came the big mac was missing one of the drink was missing and the ham burger was missing the burger we just got the bun, I try calling the store 5 times but they keep hanging up on me not happy at all

Shambles. Went through the drive through, as two young kids in the car….no queue, great I thought….. Ordered food, asked to pull up in carpark….. 40 MINUTES AFTER I ORDERED, someone comes out to carpark to deliver food, only it’s not my food…. 50 MINUTES after I ordered, I’ve had enough and carry two young kids into the store to find out what on earth is going on and why it’s taken almost an hour for 1 Mccrispy and 2 happy meals!…… They don’t actually know, and proceed to TAKE MY ORDER SO THEY CAN COOK IT!! Absolute shambles this place, I’d avoid it at all costs, you have been warned.

clean and tidy place. good service.

Very poor quality, not fresh but hey-ho the service was good

Incorrect order again! Useless customer service

Food always cold can never get order right

Fed up of never having milk shakes EVER . Guy walking past my car giving car next door their food then walking past so I had to beep horn to get his attention and food order which yet again was COLD!!! Having to park up and fools double parking so I couldn't get out , with a 10 year old busting to use the toilet

Undercooked chips overcooked big mac the worst I've had

Not fast food. Slowest drive through ever

The staff was totally disinterested and busy talking among themselves and not interested in dealing with the customer. I ordered and paid on the app; gave my code over the screen, when I went to the second window, she told me to go back to the first window to give the code again. Then she asked me to park up and wait for a Cheeseburger Happy Meal and one small portion of Mozzarella Dippers. It took them over 10 minutes to give me the order. My Mozzarella Dippers were stuffed into the HappyMeal Packaging. They missed out the salsa dip for this. So when I drove through the Drive Thru again, she made me wait for no reason, before I could even ask her for the sauce. No apology for having made me wait or missed the sauce. She did not even look at me. Very poor service. Not going to this outlet again.

Food was very good, but venue appeared cluttered & unkempt. Tables not cleaned & floor unswept with broom left as a trip hazard!

Food was ok but not what I had ordered! The only thing correct was the drinks! How can you get food mixed up when they come through in order. Ordered by Uber originally also rubbish as they cancelled the order after 2hours!! It’s a pretty poor show when you can even send out the right orders! Extremely disappointed! Very poor!

Quick service, clean, polite staff

Slowest drive through ever. No fast food. The chicken burger had a stale bun, and pate wasn't hot.

There hasn’t been a time we have been to this McDonald’s where the service has not been terrible. Orders are always missing items and when you come inside to let them know you are still kept waiting for ages. It seems the more people they have working the less they know what each is doing. Everyone is over the place a Nish/Rish the manager knows the least of what’s going on. Definitely will not be coming back to this place. Free

We have had so many problems ordering from this McDonald's. There always seems to be something wrong, missing items, cold food, bad traffic. When you phone and get thru they tell you to contact Uber giving you an incorrect phone number. The issue is with the staff at the restaurant. The shift manager Leah and manager Sam are an embarrassment. How hard can it be to pack a meal in a box and send it out.

Handy location, just as you come off the M25. What more can I say it's Mcdonald's, my 1/4 pounder with cheese was exactly the same as I have eaten in countless other McD's all over the world except the name. If you don't know what I mean about the name you haven't watched Pulp Fiction. My only complaint would be it has a tiny car park for such a busy location. On the plus the service was super fast, I had barely started to walk to the counter after using the self order screen and it was ready.

Got charged for fries but got no fries and service was really bad since they can't listen to an order or get it right

I understand, kids working they don't care. But if you say you want one portion of pancakes with only two within the order, they give you two portions instead. No cutlery or napkins and the breakfast buns are absolutely mess. You care less, then no sales.....

Unfortunately we had to make a written complaint about the service and incorrect order. Used McDonald's App to order and drove to collect 20 minutes later. Alerted staff to our arrival and waited in Bay 1. It was very quiet in the carpark and inside the restaurant. 25 minutes later we had still not received food so went in and asked how long it would be. We were told it was 'being prepared'. 15 more minutes and we were finally given our order (1 hour wait in total!). On arriving home, we found the order had 3 mistakes . . .wrong drink, no extra patty, wrong sized fries. The food was not hot. We wrote to customer services who were excellent - hence the two stars given above! They apologised and offered free meal vouchers for future use. We will use them but not at this McDonald's!

Good for the short stop and get food.Nothing special in this Mcdonald. Quick and polite service.