McDonald's in Dartford

Too much focus on drive thru and delivery orders. Poor, slow table service - don’t offer it if you can’t service it

Was in the driveway and two cars on the other side were looked at before me despite me being in front of the screen. disgusted.

Ordered 2 big macs and 1 large fries but received 2 fries and 1 big mac. You say a gesture of goodwill voucher however you are only giving me back the amount voucher of the price I lost for not receiving the big mac with my meal and I had to share the one big mac with my friend on our journey, so no goodwill just the bear minimum refund voucher for what I lost. I will be leaving a bad review

Don't bother with drive through staff to slow to be able to serve at window. Definitely bottom of the barrel employed in here

McDonalds drive thru on Princes Road, Great service placing order and collecting windows- polite, friendly staff, got the order CORRECT, Napkins in the bag - I didn't even need to ASK! McDonalds in Greenhithe, Old Bean - needs to take Note & re-train from THIS McDonalds on Princes Road, Dartford. Greenhite McDonalds- they've NO real idea of Customer Service, hardly ever put Napkins in the bag, their tone is rude, they have sloth speed, assembling a correct order is not in their radar & give off can't be bothered attitude.

It is not a fast food, it is the slowliest MCdonal I ever been. Every time you need to wait 20-30 minutes to get your order. Even if it is just two burgers. Food is cold and usually bad taste.

Nice for a quick drop in through the drive thru in morning for Breakfast

Dawn is an exceptional employee, so welcoming, positive and upbeat. It's rare to come across an employee that delivers that level of quality customer service anymore

I have finally abandoned McDonalds terrible offering for the cold, flabby food, the app that never works, the soulless atmosphere, the fact that it’s always a hundred times better in every other country. What a shame that just like the roads, the NHS, the cost of living etc it sort of epitomises the state of our once great country. I left without buying anything bcos I couldn’t get served, went all the way to the one near Bluewater for my grandson to find it just as bad. Burger King isn’t much better but anything has to better than this. Shame on you.

it took an hour to be dld driver went to wrong address and food was cold!

From ordering online: Constantly missing items and food is cold. OK...try in store. Staff are more concerned talking between themselves than to the customer. No sauces offered. A short walk home and the food was stone cold. No way this should have been this cold.... Consistently poor performance from here....

Felt need more staff all the time.

Food was cold when it arrived and the waiting time was longer than expected.

Minecraft toy missing & food is cold

All good, but missing barbecue sauces

food was cold took a hour to come missing a hash brown and there was a egg when I asked for no egg

good service, fast delivery, polite driver, food nice and hot and drink wasn't spilt at all. many thanks!

A lot better than my local MacDonald's near me. Service is quicker!

Food was nice and hot, staff not very friendly, called my order number out, no eye contact, no enjoy your meal nothing where has the customer service gone nowadays

Cold food, took forever to make, missed out several items and I only realised when I was halfway down the road. Terrible.

freezing cold food, had gone solid. inedible. in the bin.

No drivers for more than 30 minutes

Went through drive thru and surprise surprise food missing....

Good delivery time but food wasn’t hot.

Never received my order and disgusted that marked delivered especially without my code

Terrible service. The McFlurries had fallen over in the bag. The food was stone cold. Terrible, awful service. Must try harder

My girlfriend went to this hospital. The doctor is disrespectful and looks like an animal. How can someone like her become a doctor?

my order has not been delivered

missing hash browns and 2 sausages and egg muffins

Yet again you didn’t send all my order not the first time this had happen very poor

Customer service is quite good for the delivery guy

Food was just chucked into the bag, chips were placed in upside down so the entire contents were emptied into the bag and the top bun was completely missing from my big mac

Only problem I had was the drink had spilled, so I only got half of it

half of it was missing and the coffee was spilt everywhere

food and brews were still hot when it arrived, speedy service and polite deliverer

missing hash browns and one muffin missing

The experience when I get a delivery i get half of my order

I'm amazed when an order is correct or when they actually include dips

very helpful polite and respectful

Chips under cooked, apple pie tasted old and stale and the McFlurry was not the one I ordered.

Once again having an order turned up with missing items. 2 meals with no chips. When calling the restaurant after 15 failed answers I spoke to the manager who just fobbed me off with "use the app you ordered it from I cannot do anything". Not even an apology and when i said will you be saying anything to the person who missed putting the fries in the bag she said " its something we would not do" We use this service as have young children and not able to go to the restaurant. Food is not that bad its a shame about the service. The owner of this restaurant should pull his finger out and sort his staff out as the managers have not got the skills to do so.

This is me Gary parking at MacDonald at Prince road darkford

I was missing my phone qua utter pounder and my big mac so what i have paid for something i didn’t receive????

Get home double cheeseburger and fries missing daughter not happy

There was a lady on shift on the 1st visit, opened the baby changing area. She looked thorough the area, the was a few things that needed to be cleaned but was not urgent but she cleaned up for me before I even entered the room. On the 2nd visit, parking was somewhat difficult to find, however this a small car park and it was rush hour. Food and drink were of the McDonald's standard.

The driver was really nice I just whant to let you know

food turned up stone cold. took back to restaurant who advised to apply a refund. cost over £20 and got offered a refund of less than £5......really

courier was at restaurant for over 40 mins waiting to collect food

Staff are always super helpful here. Especially if you have children, the extra care and attention is appreciated. It's one of the best I've been too for children. There are lots of electronics but they also hold little events throughout the year! We had a cupcake last year!

I used them a while ago food was hot and delicious . This time food was tepid, chips were dry and fish oily. Very disappointing as I was raving about them and my guests were left hungry

The chips were soggy and undercooked. the chicken was soggy and tasted stale. the burgers were dry. this wasn’t a good meal and we ordered somewhere else after it was probably the worst McDonalds I’ve had.

Terrible service. Always sending you to car park. Ice cold food. Absolutely trash place to eat

delivered promptly, all correct amd hot

my order is marked as delivered when it has not been delivered

If youve been to Maidstone mcdonalds, or one of the London branches you might have an incling what is served here. Its Mcdonalds, they serve mcdonalds. The food is mcdonalds, the service is like youve gone to a mcdonalds, and the prices are quite similar to mcdonalds.

Rude delivery guy and food freezing cold yet again

Food was cold . Chips tasted like rubbers ! The big mac tasted off ! Very disappointing .

Used the drive through, was first customer of the day, food was hot, which is really unusual for modern Maccy D's.

No sauces delivered for my chicken nuggets

The first Big Mac I received was missing a burger, then I received my second Big Mac with some blue packaging attached to the burger. Staff just don’t care!!

Worst McDonald's I ever been. Horrible service rude staff. Ice cold food. Always sending you to car park to wait for your food.

Paid for sauces, never got said sauces

Waited over 1 and a half hours for delivery and all the food was cold

When ever I order from princes Road McDonald 90% of the time the orders wrong or missing items and 75% of the time it’s cold, worse place to order from on here, avoid at all costs

Absolutely disgraceful. Ordered at 9.34 am and received at 11.20am. None of my order was delivered only 1 muffin. Missing another muffin. 4 hash browns and no drink . The muffin was freezing and went in the bin. Disgusted

The driver just stole my food. I’m at home and he didn’t delivered my food to me.

Missing half the order again! This is the only McDonald’s I can order from and every single time something is missed off!! Absolute joke and the cheese burger has no sauce onions or pickle! Despite not asking for it to be plain!

Cold food, no sos but we order a lot

the food was cold and all had to be microwaved

Late Delivery, No Fork and Knife for salat, No tissues, all Dips (3) missing!

delivery driver didnt bring the delivery sack him or her

Nestled within the bustling heart of Dartford, the local McDonald's presents an unassuming façade that belies the culinary revelations within. Upon entering, one is greeted by an ambiance that, while familiar, exudes a certain charm—a testament to the establishment's commitment to both efficiency and comfort. Service and Atmosphere The staff, adorned in their crisp uniforms, navigate the space with a precision that speaks to rigorous training and a deep-seated pride in their craft. Their attentiveness ensures that each patron's experience is both seamless and personalized, a rarity in establishments of this ilk. The McCrispy: A Culinary Epiphany At the heart of this gastronomic journey lies the McCrispy, a sandwich that transcends its humble origins to deliver an experience both profound and transformative. Encased within a toasted potato roll, the crispy chicken fillet offers a symphony of textures—its exterior boasting a golden, crunchy veneer that yields to a tender, succulent interior. The interplay of the creamy, tangy Cajun ranch sauce with the smoky undertones of applewood-smoked bacon elevates the palate, creating a harmonious balance that lingers long after the final bite. This dish not only satiates the appetite but also rekindles a passion for the art of fast food, challenging preconceived notions and redefining expectations. In essence, the Dartford McDonald's offers more than a mere meal; it provides a culinary experience that resonates on both an emotional and sensory level. The McCrispy stands as a testament to the potential of fast food to inspire and delight, leaving an indelible mark on the discerning diner.

The food was cold and it came late almost 20minutes. Not happy at all now I need to eat it cold

The driver spilt all the coffee , the chips and coffee were cold , order was very late

Absolutely horrible service. Very unprofessional staff.

Terrible service. Rude staff. Cold and dry food.

Food was cold and the drinks had spilled

They forgot my single egg and sausage muffin

They never bring all items that one orders

Every time I come here you get told to park up. They never ever give me my food at the drive thru window. I once asked for a Big Mac on its own and got asked to park up! How do McDonald’s not have a Big Mac on the shelf😂. Currently waiting on the car park yet again with nowhere to park because they have asked everyone to park up. Becoming a joke

Pancakes delivered hot with syrup 🥞👍👍👍🤩🤩🤩

Quick delivery. Reasonably hot.

Did order some burger through the app , got there and still had to wait another 15 minutes in the carfor the food. When it finally came it was luke warm. As a chef myself I probe food daily and it was no way near the 75 degrees in the middle as it should be for cooked food, as i assume it was since I had to wait or not even close to the 63 that's the limit for hotholding. If an EHO inspector probed that they would be in trouble.

Missing items. Again. But what did come was hot and very nice delivery driver

Fast food, what can I say. Sometimes the op runs smoothly, others not so smoothly. Food is edible and fairly consistent.

Closed an hour before it was meant to and didn’t even give me a reason just said we’re closed! Rude staff and unhelpful

Chips were not fresh. Over cooked and food had to be heated up

Flat white wasn’t even half way filled and the hash browns were so greasy they were literally stuck fast on the paper, shredded slop.

Delivered on a moped in a carrier bag = freezing cold food

Long queue, slow service—15 minutes just to get my breakfast, and when I finally did, I got a half cup of coffee and no hash brown in my wrap. The only person who even apologized and sorted it out was a very lovely elderly lady who wasn’t working in the kitchen—she actually turned my mood from angry to smiling. Meanwhile, it was freezing inside! The air con was on full blast instead of heating, so everyone was sitting there in their winter jackets. First time I’ve ever wanted to leave a McDonald’s instead of staying inside.

Food hot for a change guess tipping helps with that.

food was nearly inedible but I waited so long I was hungry undercooked hash brown and overcooked egg

Ordered 5.30 delivered 6.30 Food stone cold i put it straight in the bin

Food freezing cold and not edible and cant find a way to complain and store does not answer the telephone

Delivered late, food cold, and no drinks.

The delivery driver was very friendly and polite .

food was cold and no sauces for the nuggets

The food is cold and the milk shake has gone everywhere

only came with 5 nuggets when I order 6

They got my coke wrong , was supposed to be full fat but it was zero sugar