Based on 13.319 opinions finded in 4 websites
Based on 13.319 opinions finded in 4 websites
Opinions
Enjoy McDonald’s they need to make sure they fill the chips up!
Carlene Newton . 2024-11-09
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Not the best, honestly would prefer rustlers BBQ rib over Mc'D's McRib as it's far cheaper and tastes quite similar
dansas7 . 2024-11-04
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Opened the burger box and it was a mess
Seb Gibson . 2024-11-03
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Very nice McDonald's was so clean
Tony Fisher . 2024-11-01
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Good staff. Scruffy location on the edge of Dirtford. The music is way too loud. Wear hearing protection 🫨
Andrew Lord . 2024-10-31
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Very good place to eat, but I don't recommend it for delivery
Arthur Teodoro . 2024-10-29
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Stopped at Mac Donald’s on princess rd today as a drive through customer. Not only did it take 20/25 min to get my order but even then it was wrong. Worse experience I have ever endured from any drive through. Never again will I be visiting this store again.
Mick Bowler . 2024-10-25
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Food was slow coming out on this thursday evening.
Jonathan Burke . 2024-10-22
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Food took ages considering only a kids happy meal and a double cheese. Wasn't even hot when we did receive it barely warm not sure how when we was asked to park up as it wasn't ready so would of thought it be nice and hot 🤷♂️🤷♂️ parking spots for waiting for food are a joke.
Martin Kelly . 2024-10-20
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HARDEST bit is FINDING A PARKING space
hempyuk . 2024-10-18
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Top Class Branch. Very Clean. Food hot and fresh. Very convenient location.
Dave and Jenny Atkins . 2024-10-18
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I usually love a McDonald's but not when my order is wrong, I ordered a mcrib meal and got home to find a box of nuggets instead , I live 20 minutes away and was not about to drive back to fix this issue so instead of a nice mcrib meal I've had to deal with nuggets instead. I should have checked but it's been a long day.
latana spalding . 2024-10-18
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Mc Donald food is all rubbish.people don't eat that .
Fred Sharp . 2024-10-12
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Always busy but still good service
Nick West . 2024-10-10
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If you are looking for the worst McDonald's that ever exists, come here. Every time I come here they ask you to park and make you wait 10minutes for your food.
Rrahman tobli . 2024-10-08
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Always waiting over 20 mins for food when going through drive through. Worst service and cold food once you get it.
Aman Purewal . 2024-10-05
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Not a bad one, drive through is efficient and staff is polite
Marcelo . 2024-10-03
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So much for fast food....we waited almost 30 mins for food and the order was wrong. I won't be going back here again !
Jason Davis . 2024-10-01
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Despite ordering on the app to save time, l then waited a further 15 minutes in the drive thru queue as the parking area was completely full. Upon reaching the food collection window I was ushered into the full car park and then had to wait a further 15 minutes for my “fast” food. Food was ok but this macdonalds is clearly taking on too many orders and is unable to deliver “fast” food
Debbie Hoare . 2024-09-29
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This used to be the Best Macky D's in the atea not any more waiting over ten minutes for order and they call it fast food
Rob Taylor . 2024-09-24
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Worst Mac Deez I have been to in my life. They seemed to concentrate on delivery orders which had its own desk. Waited 25 minutes for our order which was cold and the veggie wrap was over cooked and hard. No staff attending front desk. The place however was clean and tidy and the toilets well looked after.
Glenn Hockley . 2024-09-24
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Bit slow on orders and not the best tasting food
The Oasis Vlogs . 2024-09-21
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Probably the worse macdonalds I have been to, food never ready in drive though! 15 mins and even half hour wait in the car park! No disrespect but all the staff look like they should be in school! Pls macdonalds step in and take the franchise away and get a new one in!
David Rhodes-Varley . 2024-09-19
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It had always been dirty, but since reopening it is utterly filthy. Food on tables and floors, flies everywhere. Tables sticky. Lazy staff who are here to socialise. I cleaned my own table and the cloth from the cupboard was grey. Staff laughed at me for cleaning my own table! This will be my last visit.
Kathleen H . 2024-09-07
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Service was slow, only had cash on me, had to ask for till service, only coffee & burger wanted not worth going online.
Martin Harman . 2024-09-01
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It gets progressively worse here ! I swear never to return, forget after a year or so, return, and regret it immediately. From the staff after a 45 min wait in the rain "I dont know how or when we will get your food to you and i dont care". To the agressive fellow customers trying to physically fight you. To the management watching from afar. Yes it's a cheap fast food joint so I shouldn't have high expectations BUT I only expected to get the food I'd paid for without getting verbally abused by staff or physically assaulted by other customers. Okay. Must remember Not To Return.
A B . 2024-08-24
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missing ingredients in sandwich and missing sos in order as usual
michał nakonieczny . 2024-08-23
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A quick stop off for breakfast. Very clean and efficient service 👌
Victoria Brown . 2024-08-21
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Very impressed when I ate here was well happy when I got my whopper
bruce Banner . 2024-08-17
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Chips were incredibly undercooked, very pale and didn't taste properly cooked. Asked for new fries and got an excuse of a newer, different type of oil being used meaning they don't go darker. (not true). Machines kept freezing and locking up, had to order from our phone. Items also missed from the order. Had to get them to recheck and properly fulfil the order.
Connor Ryan . 2024-08-14
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Drive-thru was a wait and the food 4 everybody seems to be dealing with takeaways first
kay mould . 2024-08-14
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Everytime i come here they manage to get everything wrong. Ask for no cheese, they slapped a cheese in it and miss out the sauce!??
Chiho Cheung . 2024-08-14
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Really bad got told to park up for food to come out warm. Pleases I don't live in the area
Vicky Conley . 2024-08-08
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It's like fast food and no one is in a hurry
Mariusz Fedorowicz . 2024-08-06
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Customer services was terrible, order was showing on the screen for over 5mins ready to be delivered but staff ignored me when i asked about it. Quarter pounder was dry and tasted unusual. Manager was rude and dismissive when i asked for change. As someone that has always had good experience with Macca’s the world over, this was by far the worst customer experience.
loughlin magowan . 2024-07-25
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Yet again order was mising 4 items And one of the products was stone cold How you can keep getting an order wrong when it is printed off to see is beyond belief The manager really needs to have a chat with himself and his staff I really believe this is one of the worst fast food establishments in the area
Adrian Browne . 2024-07-18
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This restaurant is inadequate of preparing a single order correctly, the manager must be so out of there depth as nothing is ever checked, every order & I mean EVERY order is ALWAYS wrong. Avoid at all costs
Jason The Creaky Shed . 2024-07-18
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As useless as before they re-opened. I went before the revamp with only two people ordering inside. They didn't see the order and only served the drive through for over 25 minutes. The person moping apologized as he was meant to be on that station and no one told him the person before had left. Went again today after the revamp. A fair amount of people were waiting for their order inside and again only the drive throw was being concentrated on. People started to complain and the cherry on top was that they as usual forgot the sauces on the order. Definitely check your food before leaving the store.
Danny Arney . 2024-07-15
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Bad made burgers. And spent 27 pounds aswell. Upset
Sam Bell . 2024-07-15
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The best refurbed store I have seen from a McDonald’s, it looks amazing, great food this morning and great customer service from Matt and Victoria + Kerry, will 100% be back!!
Craig Hill . 2024-07-12
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The flat white cup never come the same, is not that full, there are days when the staff give me a half cup flat white. Not good .
Alin Musca . 2024-06-15
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Don't know who's working today, but they should be fired for messing every single item in my order. I know mistakes happens, but that just over limits. Missing items, special instructions not followed, food looks like just throwed to bags. Didn't had any issues before, so just so sad.
Jurgita Elmonaite . 2024-06-15
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This place is a scam ….and should be closed Avoid ! Food was not delivered and the workers kept saying over and over that their delivery partner confirmed food has been delivered Bad customer service ! The delivery person probably ate the food on the way … so sad as food was for a 5 year old Never again Shame on McDonald as the service has really gone to the slums all over and nothing is being done about it . . Update- I opened a case with PayPal & got my money back . The Manager’s attitude ensured I follow through for a full refund !
The Glxssies . 2024-06-14
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Food was fine, as you would expect from a fast food outlet... except the service wasn't fast! Probably waited 15 minutes for my order, which wasn't particularly big, to be ready for collection. Not a huge problem, but when you want 'fast food' it's not quite what you'd want!
Andrew Rogers . 2024-06-12
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I called here to have something to eat while dropping a friend off on the way back from Dover, while waiting for his lift to arrive and eating in the McDonalds I got a parking ticket for£60 as I was there for 3 minutes short of 2 hours, service was slow and we were eating, Disgusted customer won't go there again and will think carefully about calling at Mcdonalds, so much for taking a break when driving,
Dream57912055493 . 2024-06-11
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It's a mess here we've been waiting here for over 20 minutes and also its an absolute mess rubbish everywhere, dirty tables and most of the workers aren't even working . I wouldn't come here again and I don't recommend coming here.
Laurynas Dumbliauskas . 2024-06-09
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No ice cream or juice any day at night time
Malik Jan . 2024-06-09
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Only used the drive thru but that took about 15 minutes. The food was the usual, cold and prepared by an oaf.
James Parr . 2024-06-09
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Ordered a Milkshake that came half full and didn’t get 2dips I paid 70p for each and are not picking up when I call to get a refund
Sophie B . 2024-06-09
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Clean, with efficient service, but the coffee was mediocre.
Adrian Tribe . 2024-06-08
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Waste of time coming here don't recommend mcdonalds to anybody maybe as a quick stop off just for a quick bite to eat but food always tastes dry. And the prices are a joke for such terrible food also its meant to be fast food but it is not very fast at all. Only thing worth getting from here is the mcflurry if they can be bothered to clean the machine which is rare so they just say its not working half the time
Mergim Cerimi . 2024-06-06
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Worst McD’s in the country. Slow, always food missing from order, 25 minutes to order at drive thru then another 10 sitting waiting for the meal. Toilets are filthy as is the restaurant floor, with bins overflowing
Tom Letts . 2024-06-05
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Placed order via app . 1hr later still not arrived , phoned driver and was told the order either got cancelled by mistake or another driver took it . They were making order again . 5 mins later it arrived but was all cold and soggy so i think it was original order and they forgot it. Dont order for delivery from this resturant !
Matthew Arthur . 2024-06-04
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took 40 mins for one meal poor service never eat from here
BYN . 2024-06-01
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Absolutely filthy. Every table dirty. Rubbish falling out of bind onto the floor. No napkins in dispenser to enable me to clean my own table.
tim m . 2024-05-30
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Worst Mcdonalda around. Every order missing items or wrong. Don't even bother ordering through uber or just eat either as 80%, of the time it will sit on there system for 2 hours and then won't turn up and get cancelled. Before anyone says it's a just eat and uber problem this is the only one that persistently has the same problem! Crap
Kristian Franks . 2024-05-29
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Good delicious fish, don't waste your chances to eat it
Ala Belabed . 2024-05-28
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Simply rubbish. Customer service is -0
Mike CMF . 2024-05-24
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I had a take away via the drive thru and it was amazing and quick
Olutayo Oladugba . 2024-05-18
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If you want to pick, do not go to this McDonald's. Over 50% of the time your order is wrong through the drive through and you have to go in and correct them. Also Princes road do not do mcflurries or iced drinks. I have lived around here 5 years and literally they have never been available once. Hot or cold. The only guarantee you can get from this branch is disappointment. Even talking to a manager about the order issues results In them saying sorry but then backing there staff by saying there doing a great job. I now routinely go elsewhere or if the family want McDonald's, drive to Bluewater or Crayford because it is that much of a waste of time.
Paul Ellis . 2024-05-16
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very friendly staff, fries actually stayed warm long enough. Something i can rarely say from mcdo
Bart Suykerbuyk . 2024-05-15
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I recently visited McDonald's and was impressed by the exceptional service provided by Josh. He greeted me with a warm smile and took my order with efficiency and accuracy. Josh's friendly demeanor made my experience enjoyable, and his professionalism was evident throughout my visit. McDonald's is fortunate to have such a dedicated employee like Josh on their team. I highly recommend this location, thanks to Josh's excellent customer service. Keep up the great work!
Alfie Bayliss . 2024-05-13
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Only issue with time restrictions on parking
balasubramanian mathivanan . 2024-05-11
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The chips were dry food took a long time staff weren’t using gloves and the place was a state,Toilets were dirty,Staff was rude
Jake T . 2024-05-05
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This is for the manager that worked on the 05/05/24 between 11am 12pm Very flawed and incompetent service with Dartford staff. Ordered 5 large meals with an extra wrap last week. Waited for 15 minutes in the car park for our food, all to get home and realised extra wrap was missing. Mentioned this to the uncouth manager who was rude in her approach, saying anybody can come up to Macdonald’s and says that their food was missing, that I should have called same day I ordered, like I live my life around Macdonald’s only. That’s is like insinuating that I was lying. I find this very very insulting. I bet she does things like this hence her weird thoughts that someone from the public that ordered food of £45 can just come up to lie over £2 worth of wrap, I guess she is a thief and thinks everyone is like her. Even the food that was ordered today, we were given chocolate milkshakes when the we order for banana milkshakes, even the receipt showed banana milkshakes. Same thing happened, months ago, where the lid of a bottle was found in one of our drinks. Very appalling and disgusting service and the manager obviously showed the reasons why the service here is poor with her attitude today. The fact that you lie or steal doesn’t mean everyone does especially not your customers. It’s not about the money but for her insinuating. Maybe if you teach your staff to be competent and deliver good service, customers wouldn’t have to be insulted by a thief .
Ibidun Odunfa . 2024-05-05
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Sadly I had a very bad experience at this McDonald this included: drinks always flat\no fizz, I have had to go here so many times and every time we had to park up,
selim 007 . 2024-05-04
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Lunch order delivery never arrived and was cancelled by them after 2 hours. We went to get it. Order was wrong and the food was cold.
Jake Smith . 2024-05-04
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The environment seemed very unprofessional the manager was shouting at the staff this worker seemed to be under 18 and seemed to want to cry
Adedayo Akinsanya . 2024-05-03
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The service was poor i had to the woman with blonde hair and a white shirt started to shout when i a asked when my meal would be ready as i had been waiting 30 minutes
grace uwabor . 2024-05-03
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The food quality was poor there was sauce all over my food and the boxes weren’t properly Closed so my food wad spilt all over the bag
Adzz . 2024-05-03
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The customer service of Joshua Gross is absolutely fantastic, his work ethic is outstanding and the atmosphere he builds around him is just amazing, definitely deserving of a raise.
Zach Lewis . 2024-05-01
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josh gross, top worker, great service need more people like him, GET HIM A RAISE
ethan robins . 2024-05-01
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Just used the drive through, sat in that queue for 10 minutes, then sat outside waiting for my food for 10 minutes. I had to go in and get it! Everything was cold.
David Doyle . 2024-04-28
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Avoid if you are looking to eat in a hurry, spent over 30mins waiting for an in store order watching endless Drive through and delivery orders churn through. Manager clearly out of her depth and unable to balance the service, genuinely would’ve been quicker to drive home and order a delivery from there. Watched one customer return drinks twice over as no syrup, only for the same thing to happen to us. 2 x mid-made burgers also returned while waiting, clearly not enough staff to handle the demand and those they do have inept and spending their time making everything twice. Avoid if you’re looking for any semblance of customer service!
Charlie M . 2024-04-28
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This branch is the worst I have visited. The staff laugh at customers. There is manager there who wears a turban, young asian guy with zero customer experience. He encourages his staff to act up and mock customers. They brought half of my food to the car and I told the lady who brought it to me. She simply laughed and walked off. I walked into the restaurant and told the manager, he simply stated "do you want your food or not or are you just going to stand there and moan"? I asked for their names to make a formal complaint and he refused.
Odyssey33919153811 . 2024-04-24
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Thank you staff friendly and helpful
Okan Gulenc . 2024-04-22
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Izzy served me tonight (19.04.24) in the drive thru. She was very polite and went out of her way to deal with a problem (my fault) that I had with my order. A credit to the store.
Andrew Barry . 2024-04-19
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Never answers phone. Food always turns up freezing cold. Order is never correct. Presentation of the food is disgusting. always squashed and bun covered in sauce.
Jade Buckingham . 2024-04-17
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I ordered 2 large meals, 2 chicken mayo and cheese share box.. £26 something to get home and find that I don't have my 2 double deluxe quarter pounders instead I have 2 double cheese burgers!! Call the restaurant does anyone answer no they don't... Won't be going back
brooke carnell . 2024-04-17
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Picked up a takeaway McDonald’s from here when passing through. We ordered through the drive thru and ended up having a long wait in the car park, would’ve been quicker ordering inside probably. The food was ok and filled a hole
kmratesplates . 2024-04-16
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Staff need to be more friendlier when handing food to customers.
Fatima Ribeiro . 2024-04-13
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Very poor food wasn't good, and the large coffee was only 3/4 full staff was unhelpful and clueless.
Dave Kendall . 2024-04-12
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The most useless place on earth, got my order wrong 3 times, no refund, left with half the food I ordered, no sauce no straws, the people that work there are gopping
Luke Green . 2024-04-12
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If you want your food a month later then 5*
Eman . 2024-03-31
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Foods alright I don't really like mcdonalds but it's convenient
randomizer . 2024-03-30
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Ordered 9 items in order only two arrived and they were stone cold. Seriously if you actually want your food use another branch.
iain m . 2024-03-29
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What's to tell? Does what it says on the door
Ian Biggs . 2024-03-29
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Couldn't give it 5 as it's McDonald's you get what you expect, this one is the much better McDonalds than the one by ASDA which is slow. Been using this one for 10 years never had a problem
S Kidd . 2024-03-26
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It's a hit and miss this place for me. Food is great when I get it. What I mean is I will either wait long, or something will not be available from what I would like, or if I customise something it will come out wrong. I will give an example with my last visit. I used the drive thru. I ordered two big Mac as meals and additional fries and a drink. Additional points- they had milkshakes but I waited a good 20 mins for it. Then the extra fries were missing. I didn't think it was really busy. But then one god knows what's behind the curtains. It did felt like I was forgotten. So yes unfortunately the place is ok
Dorina Kosta . 2024-03-24
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The man doing the clearing was very kind and helpful
Lorraine Paterson . 2024-03-24
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Terrible place, every order has missing items and cold food You can see all the food sitting for ages getting cold and the place is packed with delivery drivers
Alex Hale . 2024-03-23
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We went to the drive through. Bit of a wait for food but it was good
Cherise Cheney . 2024-03-22
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We order online and when the food came the big mac was missing one of the drink was missing and the ham burger was missing the burger we just got the bun, I try calling the store 5 times but they keep hanging up on me not happy at all
Edward Poynter . 2024-03-18
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Shambles. Went through the drive through, as two young kids in the car….no queue, great I thought….. Ordered food, asked to pull up in carpark….. 40 MINUTES AFTER I ORDERED, someone comes out to carpark to deliver food, only it’s not my food…. 50 MINUTES after I ordered, I’ve had enough and carry two young kids into the store to find out what on earth is going on and why it’s taken almost an hour for 1 Mccrispy and 2 happy meals!…… They don’t actually know, and proceed to TAKE MY ORDER SO THEY CAN COOK IT!! Absolute shambles this place, I’d avoid it at all costs, you have been warned.
snsndjdjdjx . 2024-03-16
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clean and tidy place. good service.
John Jacob . 2024-03-08
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Very poor quality, not fresh but hey-ho the service was good
Gavin Duke . 2024-03-07
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Incorrect order again! Useless customer service
Tara Rigby . 2024-03-04
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Food always cold can never get order right
mark young . 2024-03-02
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Fed up of never having milk shakes EVER . Guy walking past my car giving car next door their food then walking past so I had to beep horn to get his attention and food order which yet again was COLD!!! Having to park up and fools double parking so I couldn't get out , with a 10 year old busting to use the toilet
Dee Richards . 2024-03-02
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Undercooked chips overcooked big mac the worst I've had
P Rooster . 2024-03-01
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Absolutely awful... Quiet morning 2 customers in the store as well as me and I have to wait 10 minutes for the manager to make my 2 flatbread breakfast wrap and roll to be made and when it arrives I find I have to wait extra time for them to cook an egg for my roll which I specifically put down to have removed... So ended up burning my fingers on the freshly cooked egg... Also a good thing I'm not allergic to eggs... The sauce was more on the packaging than the roll so I got covered in brown sauce as well as almost lost my roll through the massive tear in the paper as well as it seems they put no brown sauce in the wrap I will not be coming back here when they can't actually take the care to make the food let alone read that things have been removed.