Mcdonald's Restaurant in Dartford

Waited 40 minutes for burger and chip, stone cold when it was served

Worst waiting times on a McDonald's.... Waited 15 min for a Coke....

Worst food ever had in a McDonald's. It was lukewarm and really didn't enjoy it.

Total chaos, no receipt paper, the orders are standing there not being dispensed to the customers, ice-cream melting, fries are getting soggy and cold, disaster

Charged for gravy but didn't get. No tissue paper in takeaway bag.

Very poor chips, seem like the chips were cooked and served at least 5 mins afterwards. Not fresh.

I ordered a latte on my app and my wife was ordering one on her app. Mine went through ok, but their system went down before my wife's completed. I asked Dane the manager if he would supply her a latte as a gesture of goodwill or give me a credit for mine so we could get coffee together later as our car was charging on the Tesla chargers (which if the charge completes and you do not move your car you will be charged) Dane refused.

Possibly the worst mac Donald’s I’ve ever visited, terrible attitude from staff who looked over worked and exhausted, wanted a double Big Mac but didn’t order one because I was refused an extra slice of cheese, I got a regular Big Mac where I wasn’t restricted on my cheese intake and the absolute nutter put the extra slice at the bottom !!!! 😱🤯 seems like this guy is an anarchist of some sorts …. Don’t take it out on my food dude or next time your be on the naughty step

I had the worst most terrible experience at McDonald's. The wait time for my food was ridiculously long. It felt like I was waiting forever (my husband was extremely agitated due to the large crowds surrounding us and because of the extremely long waiting time) just to get a simple order! The staff seemed disorganised and uninterested in providing good service. By the time I finally got my food and went up to go get it, I saw a woman at the back of the McDonald’s scoffing her face!!! Overall, it was a very frustrating visit, and I wouldn't recommend this location to anyone who just wants to quickly get food! We also did not receive serviettes within our order.

I am deeply disappointed and frustrated with the customer service I received from Taylor, the Shift Manager at the McDonald's in Bluewater Shopping Center. It appears they are more focused on short-term sales than on maintaining good customer relations. Although my review may not change their business practices, I want to share my experience as a dissatisfied customer. On Monday, the 24th, around 08:11 PM, my wife and I visited McDonald's to order mango smoothies. While she waited for the order, I visited other stores. When she brought me the smoothies, I noticed they were only half-full. We both returned to McDonald's and requested a refill or replacement for our drinks. Taylor asked for our receipt, which I provided. However, he claimed that because more than 20 minutes had passed, the ice had melted, and he could not replace the drinks. He also questioned why my wife didn't mention the issue when she first received the order. We had been inside the mall the entire time and had not left the premises. When we approached Taylor, we felt insulted by his dismissive attitude. Unwilling to accept the half-filled drinks, I decided to reorder. Taylor then threw away my receipts and drinks. After placing the new order, I timed how long it took to receive our drinks. It took 11 minutes for our two smoothies to be ready. My question is whether this level of customer service from a shift manager like Taylor is acceptable. I believe such an approach needs to be reconsidered and improved. At least I, or my wife, will not visit this McDonald's branch any time soon.

I ordered coke and got a fruit flavoured fizzy drink when I asked for it to be sorted I was told they changed there syrup

Missing items time and time again so ridiculous! sort your silly staff out not that hard to get a order correct useless people !

We all know what you get from McDonalds Fast takeaway food at a good price

Multiple times I’ve been given incorrect food, first it was a bag of mozzarella sticks when I’d paid for a box then a double cheeseburger after paying for a triple that for some reason took close to 20 minutes to make

Waited 10 minutes for a McFlurry then received the wrong one

Situated within the Bluewater shopping centre near Greenhithe, Kent. Shares a large food court with other dining outlets. Masses of seating with some outdoor seating when the weather allows. Mostly automated using touch screens which is ok if you are au fait with them. McDonald's are efficient so food was quick to come up and was hot. Not bad flat white coffee, a little bitter but ok. I claimed a free sausage and egg McMuffin from points accrued on thee McDonald's app. It's free to download and you'll receive offers from time to time too. Staff were polite, robotic but can you blame them.The area was clean and tidy.

As McDonald’s go, only bought a Chocolate milkshake for my friend which she enjoyed…

This place is an absolute joke. Waiting for long time for wrong order and the female manager was extremely unhelpful, snobby and rude👎👎👎👎👎

Truly the worst of the worst McDonald's stores; always wait forever for your food. To make it worse, what's the point of showing us customers a screen that says your order is being prepared or ready to collect when they always just immediately wipe our order numbers off the screen ten minutes before we get the food??

Food was poorly packed and there was grease all over, also the SSK machine was out off receipts and I told a staff member this and she seemed uninterested. It was dead quiet so there was no excuse for any of this

Food was luke warm, should have gone elsewhere

Touchscreens never print receipts or give you a number. On Friday night the manager was shouting and laughing at the back with other employees as other employees were preparing food. He was acting like a child in school in front of all the customers.

Terrible after waiting for eternity the complete wrong order comes out only then to be shouted to listen by manager this is why it was not buisy atal staff cannot speek English and serve you what they feel like

It's a McDonald's - you know exactly what you are getting!

Manic and unorganised, people waiting everywhere, the staff are slow and don't care

Absolute shocking service! Always chaos and staff are rude!

Dünyanın her yerinde aynı tat aynı kalite...

Unorganised, incorrect meal, no apologies, slow - perhaps staff under pressure due to lots of customer.

I went to get breakfast at 11:02, but they weren't serving it anymore. If they can pretend their burgers are 100% beef they can pretend it's still before 11am. Sue me, Ronald.

One of the busiest McDonald's you'll find. Not enough screens to do self orders so it's normally a queue to order and then a another queue/ wait for the food

Very disappointed with service visited last year was hoping that the service had improved but as at previous time understaffed cannot recommend visiting will not be visiting again and will be sending a complaint, management need to ensure that restaurant is properly staffed especially as it is Christmas

Drive through....in and out double quick

Food was 10/10, gets crazy when crowned but manageable while standing in the queue to use the order machine

Just went with 13 kids, pre ordered the food half hour in advance and went back at agreed time and everything was perfect, Manager on duty was superb at sorting it all out and all food was present and correct and ready at the same time even though they were so busy, thank you so much!!!

It was ok, the same as usual, nothing to complain or feel great about it.

A shameful experience A total free for all! I ordered in advance on the app customising some of the products (I don’t know why I bothered, because it was delivered as standard). I thought there was going to be a riot as order numbers were being shouted out for collection. This is 2023! Surely you can use some sort of technology rather than treat us like we are boarding an aircraft! You should be ashamed !

The food was cold and the service was very slow

Fast and prompt service once ordered. Annoying that we couldn’t order the normal menu before 11am just to process the order as for their timing system. Touch screens help speed up service.

Absolute chaos, way too many people. The position of the touch screen ordering terminals meant the queue fed back into the lines for KFC and beyond. No one knew which queue was for which restaurant. Avoid at peak times!

Always busy. Food is good, after shopping

It was bedlam, no proper queueing system to use the order panels, no proper waiting area for your luke warm burgers, nobody willing to man the cash till, no ventilation to cool customers down. To be honest, with all the other lovely looking healthy food options available before you reach McDonald's, I'm always wondering why people prefer to suffer the McDonald's queue and expensive food in preference.......🤔 Only bought a fizzy pop there, it took nearly a fortnight!!!

Usuall Macdonald's food,but very very busy

Nice stop off whilst going on holiday, slways good service here.

Huge queue, you have to use the electronic ordering then wait and the wait seems very unorganised. Good was hot and tasty.

Terrible. Portion size is absolutely tiny these days. It's beyond a joke. Quality is poor, service is slow. We are idiots for putting up with it. Breakfast muffins are often smaller than my wrist watch. It's not cheap, it's not fast, it's not good. I am NOT loving it

I would have given more stars but the queues were unbelievable 😒

Food great, service bad very unorganised queues are just everywhere. So many people just don’t know where to go and are just standing there confused.

It was a very quick wait every time I have orderd from it.

Pretty rubbish really, took ages for my order to be made, no staff member had much of a clue what was going on.

The food here is okay at best - my McMuffin was lacklustre, but in my wife's one, there was shell in the egg round The service was slower than it should have been for what was not a busy time and some of the ordering screens were not working This is in the food court area, but if the weather permits, the outdoor seating area down the stairs is much much nicer All in all, there are much better options for a quick bite around Bluewater, but this was cheap, cheerful and (should have been) quick

Takes a while if it gets busy. Make sure you double check your order before walking away

Doesn't meet the usual McDonald's standard quality. Fries are rarely well cooked and burgers are much drier than what you normally get at McD. It's not rare for your token number to be missed and staff just asks you to keep waiting. The only pro is that this is the cheapest place to eat in Bluewater, but at significant compromise in quality of food and service.

Waited 15 minutes for a McFlurry. Turns out it was sitting on the side for the whole of that time. Was melted when I got it. Disappointing

Milk shake disappointing and had to wait at counter for about 10 minutes after our order was notified as ready

Self service with card easy to use

Not enough staff on the service too many out the back either standing around doing nothing or chatting to other members of staff

Part of a massive did court so no issues with seating. Food is quick however there is no option to bring food to your table

Very slow service, waited over 30 mins for food after paying

What can I say.. it was McDonald's, albeit a very clean one being it was at Bluewater. But my granddaughter said her burger was OK. Staff were pleasant and service was quick as you would expect.

Takes a while for the fopd to be served. If it isn't very hisy the fries are often not very fresh.

Doing well over the past 2 years

Always packed but nice staff and foods always hot

Awful found a black thing in my burger absolutely horrid. I will not be going to McDonald’s ever again. And yes I am a Karen

Ruined the burger… found that in it. Awful from McDonalds and the staff were not friendly. Not a good experience at all. Won’t be going to McDonalds Bluewater anytime soon.

probably the best manager I have come across sorting out a small problem for me with genuine interest Mc Donald's look after Jake the manager his customer service is second to none

I bought a cheese burger, a BigMac meal and a chicken burger. The 2 person eating cheese burger and BigMac are still having diarrhea,starting straight after eating the burgers. These 2 have the same type of meat,the one eating the chicken had no problem. The chips were horrible, cold and oldWhile we were waiting for the food,I could see in the kitchen,the stuff was rushing all around,but my main concern was that they were not wearing gloves at all. I'm pretty sure I'm other McDonald's I've seen the staff preparing the burgers in gloves. Anyway, we are still suffering since then, and after this experience we will avoid the whole chain, this one was enough...

Definitely one of the worst Mc D's I have been in. The coffee was as expected, but everything else was very poor. The staff were overrun and even gave me the wrong drink. There was no apology just a sullen look. Really not up to scratch.

I had a birthday party in Build-the-Bear and organised the food from McDonalds. The staff (Linda? excuse me if I do not remember the right name) and management were helpful with a big order, stickers on the Happy meals. It was stressed free and helped me with logistics between the workshop and Mcdonalds. They even brought the big order to the floor. I understand how busy it gets on Saturdays, so massive thank you to all the staff that worked on 21 September.

I visited Bluewater McDonalds on Monday 2nd September and it was absolute chaos. The staff cant keep up with the amount of orders coming through the self-order screen system. They had to close McDonalds off until the crowds had gone. It was awful. What was wrong with someone taking your order, getting your food, then serving the next person? It wasn't really the staff's fault (although some were a bit slow), but the system. Wont be coming back to this McDonalds again, it was nightmare.

order meal on the screen there wasn't many people there at all and the staff were waiting for fries to be cooked and overheard a team leader say that 10 mins it to long to be waiting for fries to be cooked when our order was finally ready it was lukewarm as they had put it under the lamp to keep it hot and member of staff that served us was rude to my daughter as we had ordered extra sauces to go with our meal to be told that the sauce is just on your left .put the strawberry lemonade drink that my daughter ordered was already half slushy and she said that it didn't taste very nice even though she has had it before this is one macdonalds i will avoid going to .service too slow rude staff

Stopped here for a juice and fries, although the queue was small and I used the screen to order there was a wait of five minutes for my order. Slammed down on the counter and lukewarm - obviously a five minute wait is needed to allow the food to cool down .

Spent 50 minutes waiting for burger, chips and tea yesterday around 14.00, along with many other customers. The restaurant was completely overloaded and eventually had to shut to clear the backlog. The staff were doing their best to be helpful but all anyone wanted was the correct food. As a final insult the burger and chips were not good.

When called to collect my food all I could hear was ‘chelsea’ being rude about other staff. Thought it was completely unprofessional and inappropriate as I was accompanied by a young child whom I did now want to overhear the type of language she was using. Not impressed.

I went to Mcdonald’s Bluewater at 7/4/19 when they had paper straws. They practically melted in your mouth and were extremely uncomfortable to use. Please upgrade to bio-degradable plastic straws instead of the paper ones.

ماك فش وماء من فرع مول الماء الازرق طلبت سندويش سمك فيلية مع الماء الخدمة جيدة جدا الاسعار مناسبة الطاقم صديق الموقع جميل انصح به

Well where do I start from the minute we started to queue we had a bad feeling. Standing in the queue noticed a lady queue jump past several people in front not a good start. Finally got to order breakfast after 15 mins ! Staff really dont want to be there they appear sullen & miserable and lacking direction from the manageress who only seemed to moan at her staff. Finally got order after another 10-15mins. Food okay its just the organisation of this establishment really needs to get a grip. Would I return probably not.

We have been to McDonald’s all over the world in our travels and McDonald’s are the only takeaway burger I will eat. Today we went to Bluewater shopping Centre and the burger was the worst McDonald’s we have every eaten. We were at the shopping centre for a specific reason and so decided to eat about 11.40am but already the queues were very long and although there was a section for preordered there wasn’t a machine to order. The cashier obviously didn’t want to be there. Fries were ok but not salted but salt was served separately, they didn’t tell you!! Also no serviettes and workstation messy. Will still go to McDonald’s but possibly not this one

OMG, this place is heaving every weekend, queues are horrendous and the food sometimes comes to you cold. Fries are at times soggy and the milkshakes are becoming powdery/watery. Not a fan of mcdonalds, rather pay more for quality.

Live locally so I know and been to this place many times. If it wasn’t for my kids, I would never go here. I kid you not, this is probably the slowest McDonald’s in the whole COUNTRY! A bunch of kids working in a carefree relaxed state. Manager has no control and food churns out at a whopping pace that makes a snail look fast. it’s not possible on tripadvisor but wouldn’t have even given this place a one star.

I am very disappointed in the service me and my family had today as we had ordered two wraps of the day and a bbq wrap and a happy meal although we also had ordered two chips but it was cold and we only got one and we had to ask them agai for my McFlurry very furious with the customer service that me and my mother had today, next time we come up we will be getting kfc instead unless this issue is sorted

Always hard working friendly staff, considering the amount of customers they deal with actually a well run outfit...never had a problem here apart Sunday’s with the amount of traveller kids being a bit unruly

First time here since it opened all those years ago. No problem with anything. Plus we’re quick to take order, unlike KFC where I had to wait ages.

This is a traditional shop. What I mean is that there is no of new system of ordering, then going to the side and waiting 25 minutes for your order. Here you order and the cashier grabs it from behind him/him. Quick and easy.

This has to be one of the worst, cold burgers that are full of boney bits most of it went in the bin. Service without a smile, not worth the money many other better places to eat which we did after throwing away the burger and cold chips so covered in salt it was ridiculous.

Simply cannot cope with the amount of customers. Not even self service ordering. This was at 8pm on a week day evening. Went elsewhere

Nice clean seating area, but then it’s Bluewater. Great views out over The boating lake. The negatives are, slow service not very friendly staff and they always seem to be out of something! Don’t bother ordering the porridge as you will wait for ages !

The slowest ever and very rude . Avoid go greenhithe down the road . Every time i have been there its bad, defo the last time i use this place

Isn't Mcdonalds supposed to be about 'fast food?

We had a coffee here before going shopping, just as you would expect from a MacDonalds nothing special but cheapish.

I came here a few weeks ago, after not coming for about 6 months. Service was very slow, some of the staff can be very rude, but the food is nice to have as a treat,

Food quality is normal Mc Donald’s standard, but the queue’s can be huge ! There was lots of staff but it was all a bit panicky and a little confused. We’ve been to better but it’s ok overall. Try the cheesy bacon wrap £1.49 👍

As a regular visitor of Mc Donald's, this restaurant was as good as most, clean tidy and friendly staff. cannot fault the place

Far to small to be in Bluewater, this McDonalds is always packed, we waited 25 minutes for a happy meal last week. Staff are grumpy probably due to the fact they are rushed off their feet. Will not go back to this one in future.

Mc Donalds es Mc Donalds, servicio rápido, fresco y, por algunas de tastybugers nuestro grupo en nuestro viaje por el día, su gran ubicación con zona de estar exterior y, fácil de encontrar en el comedor, en la planta baja. Disfrutar. BM

Fast service, good food, drinks, breakfast selections r super. Apple pie yummy prices are very reasonable.overall good value

Kids are hungry and need food fast. This is definitely the place to go. They don't mess around. Good.

Colas demasiado largas y el servicio era lento, no demasiado entusiasta en mcdonalds yo pero los niños les encanta rusos especialmente

Está en el comer arena del centro. Todos los sitios de comida están juntos, como es el caso con la mayoría de los centros comerciales. similares Aunque estaba lleno, la comida se sirve en buen tiempo, manteniendo la calidad.

La comida rápida no es conocido aquí. El personal es caer sobre cada uno de los demás porque no hay espacio entre las cajas y las bebidas, etc. muy esquema confundido situación y por lo tanto las colas crecer.

Great attempt to smile by my server, the supervisor presence felt too much as the servers could not just give me a natural smile, and it felt like they were on a time trial session, My break fast did take a bit long to make considering the were the only place opened so early.