The Royal Express Kebab House in Dartford - Phone Number, Reservations, Reviews

the food quality was so bad on this order, I ordered from here last week and the food was okay so i tried it again and the food was terrible and waited over 2 hours for delivery, the chicken doner was hard and dry, honestly one of the worst I've tasted. So disappointing having paid £50 for an order we couldn't eat. so over priced for what you get

The food was cold and soggy not good at all worst meal I had in years

We had an issue with the last order. I spoke to Abu and he was very helpful.

the kebab was really nice loved it

First time in have used and would definitely use again. Great food, on time delivery and great communication

Food was bland. Not enough sauce or flavour from the chilli. Food was late and therefore cold. Chips were soggy and tasted undercooked.

Food was freezing cold and congealed. Totally inedible

There was no salad at all, no cutlery either

All food was cold. Chicken burger was chewy. Chilli sauce had leaked all over everything in the carrier bag. Poor value for money. Won’t be ordering from here again.

I am very disappointed as I am a very regular customer. But the portion size and size of the salad has been so small now the last few times have ordered. Have given the benefit of the doubt but when there was 4 pieces of chicken and salad so small there wasn’t barely any red cabbage. Not sure I will be looking to order anymore.

Since the new owners, the food has been 10/10. The food tasted exceptionally great, went and got food for my family and we all loved it. Great service, great food 😋. I recommend you try it out

Ever since this place has been taken over by new owners, I couldn’t be more happier. The food is amazing and it just hits the spot. The staff are very friendly and the service is excellent. Will definitely come back again.

really upset had to wait an eternity and after spending over £40 I didn't recieve a bottle of coke as it states I won't be ordering here again

Food was good just disappointed in the portion size. I tried this tonight but for the price you would be better off getting a chicken kebab as you get more meat. £11 for a hand full of meat and some soggy chips as everything was put on top of this chips.

We was driving past and tried this kebab shop for the first time, we will defo be back! Food was lovely portions were great all freshly cooked and prepared in front of us. Good pricing and really friendly staff, very clean restaurant. Thank you 😊

Food was hot, well presented and tasted great. Excellent portion size as well.

food was a absolute joke, 3 bits of chicken in a pitta for £9, chilli sauce had no flavour and the shish was tough. Both kebabs were not medium but extra small. Never will order there again

So annoyed placed order at 18-39 said order would be here 19-30 to 19-50 got a message to say it had been delivered enjoy but it hadn’t arrived so phoned twice then they changed the time to 20-25 still didn’t arrive called the restaurant and they said it’s on its way I said 2hrs from start to finish and yes is stone cold will never order from this place

We phoned to ask where food was, got passed from person to person. When they worked out which order was ours they asked us "what do you want us to do?" I told them I wanted the food and they said it would be 5 min. Food did then arrive but was cold.

Food was very late and really cold

Food was delivered on time and tasted amazing. Would definitely recommend 😊

Some of the best turkish food ive tasted in my life! The meat was cooked to perfection and so tender.The driver was very nice and polite 👍

new owners will kill this place off once and for all. large lamb doner = Small portion of meat, salad nearly nonexistent meat Bearley cooked, chilli sauce tasteless. Won't be going back

Was lovely food however my kids meal didn’t have a drink with it

Very tasty but the food was not very hot.

Great kebabs. Very tasty. Salad was lovely and fresh.

Paid £1.20 for burger sauce per meal which is the same price as a pot. Very expensive £1.20 for burger sauce on a burger!

Terrible delivery time over 2 hours wait

Just ordered for the 1st time, arrived cold and undercooked, had to put it in the air fryer....not good👎

Great food fromRoyal Express as usual

Terrible portions not worth the money

Decent takeaway considering the bad reviewso here! Chap who delivered was really friendly, food was top notch and will order again.

Food was perfect, nice and hot and followed requests, top customer service.

A little late. But the food is good. The best around

Ordered 2x halloumi kebabs - both arrived with no salad so just dry halloumi and pitta

Ordered a few times and was always happy. Today the delivery was approx 45.minutes late. When it arrived, the portions were small, all of the food was cold and sauces had been put on the food rather than separate. Only good thing was the salad!! Lost a customer today

Didn't mind delivery d being late but chips were cold and also potions tiny order

Delicious food, still nice and hot. Very friendly driver.

Cold on arrival and not a lot of chicken.

Really tasty, delivery on time . Would definitely recommend .

Thanks to Driver and restaurant.

2 mixed meat and chips turned up as 2 lamb donner and chips, no option of sauce so when you buy it extra, it turns up in a tiny pot, tiny is also a word to describe the portions. Shockingly bad. Left feeling hungry and upset.

Very late delivery, food has gone downhill, no salad in burger, very disappointing.

My salad was missing but otherwise on time which is good. The delivery driver is always friendly!

Food was tasty and a decent portion. It was slightly cold so I’d suggest different packaging for the food.

The food was lovely, but I ordered a lamb Shish and got a doner.

It won’t let me select more than 5 minutes late but it was 40 minutes later than their original time. It actually took over 2 hours to arrive!! Poor service food was almost cold and chips were flattened in packaging. When I called after 1hr and 45mins to chase they didn’t give a clear answer and almost hung up on me. I’ve ordered before and it was fine. Really not impressed this time.

It took 2 hours to deliver cold food

Delivery driver did apologise and said there was a lot of traffic. Still enjoyed my meal.

Really nice food. Am new to the area so sceptical as this is new to just eat and saw the yell reviews after we had ordered but it was really yummy! Would come back here again

Chips were cold and soggy, burger was dry as anything. We always used to use this company before changed hands so seems different people

Thought I'd try the restaurant since it's new. Definitely not disappointed. One of the best doner kebabs I've had in years from a take away. Not greasy at all and very generous portion. Chips are fries but they are what they are. Would like a bit of seasoning on them but not a big deal. Salad was perfect. Clearly fresh with a nice variety and again a generous portion. Also ordered an ice cream but the wrong flavour was sent.. definitely would be ordering again for sure

Disgusting really disappointed normally really nice the meat was just about cooked chips was really greasy

Food was delicious, the house special was amazing.

1st time we have used this kebab and it will NOTbe the last after living in the area for 3 years we have found the best. Chicken/ Chips/salad and chilli sauce we're perfect 👌

Do not order from here if you actually want your food to show up.

Worst delivery service! Clearly cannot keep up with demand and just keep taking orders…..gone to bed hungry again! Absolute joke😡

Was great but has been a big let down tonight £25 worse off

Really good chicken wraps generous portions, personally better if you can collect than delivery as food has often arrived cold but collecting was perfect, parking outside also

Honestly food was so bad I took one bite and threw it in the bin, Would not feed that to my dog it was as though everything had been sitting around and reheated

Sizing is disgusting , my 6 month old would eat more than the potion. Save your money and don’t bother.

Had a few different meals from heat really good food and enjoyed ever last bit everything is cooked fresh

Food was quick but my meat was hard like been sitting there for ages it was cold chips was well greasy I think 1 star being kind

Have food poisoning now from this restaurant Please never order

After reading the rubbish reviews AFTER I had ordered, I did not know what to expect. My husband thoroughly enjoyed his spicy chicken wings and chips and my chicken shish wrap with salad and garlic sauce was delicious . Plenty of chips, in fact I ate some too. All in all a lovely meal.

Drove here to get food and they were shut even though they was supposed to be open

Always good food and very friendly people

We usually order from here no problem, although haven’t for a while....Made order over phone, diff people running it, food home item missing- called to complain and got ‘it’s just chips innit’ We have all woke up this morning with bad stomachs Will not be returning

WORST KEBAB TAKEAWAY EVER!!!!! ORDER AT YOUR PERIL!!!!!!!!!!!! AVOIS LIKE THE PLAGUE OR SUFFER GUARENTEED DISAPPOINTMENT!!!!

After waiting 3 hours and every phone call to be told it will be leaving in 10 minutes food finally arrived I have never had to wait 3 hours for food such terrible service never will I order from these again

will NEVER order anything from here ever again. Ordered 1 chicken burger 1 chips and 1 kebab on a Saturday night at 7.30 pm . Delivery slot given was between 8.30-8.50. Out food FINALLY arrived at 10.55!!!!! 2 hours after the latest time slot originally given. We kept chasing and were told it was just leaving or had just left. We then received the food and NO salad or sauces on any of the burger or kebab. Just bread and meat. Literally the worst take out I’ve ever had and would never recommend them to anyone. Wish I’d looked up the terrible rating they have before hand so at least I’ve learn something I suppose!!!

Still waiting 2 hours after placing an order. Requested a refund and they flatly refused, told me to call Just Eat and sort it out myself. Disgraceful. Owner said that he doesn't care about a bad review as he is making lots of money already

Like many other people we are loyal customers, just to get a very bad service and food. It seems to be normal to wait for two hours for your delivery, then when you ring to ask if they have sent it to Spain as the flight there is shorter than driving three miles to deliver it. And then you get a kebab that you wouldn’t feed to your dog. we will never use this so called kebab house again.

Had problems last friday 15th May, wrong order sent, after 2.5 wait! Complimentary meal offered, so ordered again tonight at 7.15pm, meal arrived at 10!

Waited three hours for our order to be delivered!!! This is unacceptable..called a few times to chase our order and when it finally arrived three hours later it was way below what we expected!! Very poor service and poor quality of food!!

We have been using this kebab since it opened, sometimes twice a week. We have both delivery and collection orders. We were very loyal customers and have spent alot of money at this establishment... So to collect this order we were very disappointed! Literally a hand full of chips and dry manky old chicken nuggets for £7!!! Now I could let this go, could have been busy, bad day etc. But when I telephoned to discuss the issue this is where it gets ten times worse.I explained our concerns only to be shouted at and told I was wrong and the order was perefct. No apology, offer of fresh food or a refund! All i got was a load of abuse. As a loyal customer for many years i find this totally unacceptable and will never use them again! No customer service skills what so ever and only interested in the money.

We have been using this kebab since it opened, sometimes twice a week. We have both delivery and collection orders. We were very loyal customers and have spent alot of money at this establishment... So to collect this order we were very disappointed! Literally a hand full of chips and dry manky old chicken nuggets for £7!!! Now I could let this go, could have been busy, bad day etc. But when I telephoned to discuss the issue this is where it gets ten times worse. I explained our concerns only to be shouted at and told I was wrong and the order was perefct. No apology, offer of fresh food or a refund! All i got was a load of abuse. As a loyal customer for many years i find this totally unacceptable and will never use them again! No customer service skills what so ever and only interested in the money.

I am waiting for my food to come in as we speak. I ordered my food at 6 pm. The time now is 21.06 and the food's still not in. I have called them twice and been told that it will be with me soon. Do not take a delivery if you can't honour it on time. Honestly! I am fuming. Will never order again, never.

We have had lovely food from here but the last two orders have been a constant mess up! No pittas with kebab or sauce! And then 1.5 hours wait and no mention of that when we ordered. I know take away a busy but a service is still expected. Poor communication and missing food!

Lovely kebabs, good friendly delivery service.

DO NOT ORDER FROM THIS PLACE. I ordered at 7:15, foods still not here yet and it’s 9:40. Called them multiple times and they said the driver picked up the food half hour ago but now he’s not answering his phone so they don’t know where he is. Absolute shambles, how is a restaurant like this even open still?

Never have I in my life waited for food from such an incompetent and poor excuse of a kebab shop - had food ordered for me on Uber Eats (where the takeaway delivers themselves and not through Uber riders) around 7pm and after multiple calls, the food finally arrived at 9:40pm - a wait of nearly THREE HOURS. This place clearly doesn't care to not give you an update themselves and to make you wait so long and when the food finally arrived, it was warm at best. No wonder the other reviews are so bad and yet it baffles me how this place continues to provide such an abomination of a service

Terrible time keeping . Running more than an hour late, still are only preparing. Do not use this service.

Avoid at all costs. Poor service. 2hours + for delivery. Cold food. Plenty of others worth trying before this one. Awful.

On too many occasions things have been forgotten, mainly chips or salad, needless to say we have concluded that this is not a good kebab house and we will no longer be using them.

Delivery is so slow and the people are always rude, even a mid week takeaway literally takes 2 hours to deliver. When asked for a refund we were told it would be rushed through. Avoid I won’t be ordering from here again I would rather go and collect in future another kebab shop in Longfield or Dartford!

Was quoted an hour. If took 2! When it turned up it was wrong! When asked for a refund was told it’s not there problem as the manager wasn’t there!

Food is lovely (occasionally missing sauces and small errors), when it finally turns up... 2hr45 to do a 2.7m journey, even walking it does not take that long! Called twice to be told it was just leaving and it would be delivered first, still took 30mins. This is not the first time this has happened and we will not order again due to the ridiculous wait times!

We use the place regular. Best Lamb or Chicken Kebabs in the area. Sometimes the delivery can be a bit slow but normally means they are busy (Good sign imo) and foods always hot.

Food ordered at half 6 still waiting

Never again! Should of read the trip advisor, having thought would try them due to nice looking menu! NEVER AGAIN! Chips that was enough to feed a small child. Turned up cold soggy! Told an hour for delivery turned into 2 hours & 3 phone calls to find out were my food was. When phoned to complain got offered extra chips next time i order. Not what i want atal

Should of read the reviews! 2 hours wait for delivery. When told was going to be an hour. Cold soggy chips. Cold food & order wrong. When phoned to complain was informed they did send me a LARGE chips! Noway was enough chips yo feed a child. But also said next time i order they would give me extra chips. I have asked for manager to call me

The best kebab in the area. Had the pleasure of seeing how the adana kebab was made and its very traditional. Very fresh ingredients. Give it a go, unlikely you'll be disappointed.

Traditional food, nice personal.

Great food and service shame they done deliver in my area any more when they did

Absolutely awful, tiny portion, cold , and no clue how to make chilli sauce. £6 for the worst kebab I've ever eaten.

Always on time, always hot. Great taste and good portions. Been using for years best in area.👍

Very good chicken kebads good service

Do not order from here. Had to wait 1 hour and30 minutes to be told I’m 4 th in line to receive my food. And I can’t get a refund until the manager comes in.

Brilliant food, but sometimes the delivery is a bit slow. But the extra delivery time is worth it, food is awesome.