Burger King in Dartford

Got something completely different to what I ordered then the customer service is non existent, have reached out numerous times but just get ignored!

The brunch manager could not explain or find excuse why "Free Kids King JR Meal" is not available in this place. Simply, by the terms and conditions sort of not available everywhere. I could not prove this information in BK website. Poor service, not helpful staff, ordering ONLY at the kiosk

This was the first time I have been to this Burger King. I cannot fault the service or cleanliness of the restaurant. The chips were not very hot though. We chose to eat in but I was disgusted to see at least 10 full size rats running around the car park area and near the restaurant. I will never go back here for that reason and I feel that you need to get pest control in immediately, otherwise the health and hygiene people will be paying you a visit. I did look but could not see any vermine traps😡😡

This place is the GOAT of fast food, just like I'm the GOAT of the football!!!!! SIIIIIIIIUUUUUU!!!! Plus I can sing better than KSI

Great service and fresh food! Friendly staff as well! Can't wait to come back

Great service as usual, food was lovely and hot. Will definitely be coming back!

Burger was nice, we sat in the car park and ate our meal while watching the rats run around, we counted 30 at least.

Food is very good ,but too slow.Manger boy wasn’t helpful .i will be back here but I will ignore that him ..

Stop burning the plant based burgers! They become very hard when burnt!

Andrew was amazing today. Loved his attitude

Great place nice food. And staff

Yo, Lishen, Thish Burger King ain’t no joke. The whopper, Big, Juishy, Meaty… Jusht like me in my prime. I’ve had shome good meat in my time, Five Guys, Mcdonalds, Evander Holyfields ear, but the whopper? Woohoo it’s a knockout!!

It's a burger king - you know what to expect food wise. Messed up my order a few times now by forgetting items, so I only go here if I'm ordering a single burger now. Staff are friendly and welcoming though, which is genuinely nice to see at Burger King.

items missing, no way to contact restaurant

Food is good, but service is quite slow...also they close quite early.

Do not buy from this branch. The chef wants shooting! I spent £30.00 on my order and it arrived 5 mins late. The burger was overcooked and burnt dry & cold. The fries & onion rings Cold and soggy and so were the cheese bites.If I was in the shop I would have taken them back as they were NOT fresh. This was the worst Burger King meal I have ever known. It was the 1st time I have had it delivered. A very poor show for a good brand. The management needs to get its act together in this branch.

Missing a whole meal and the food that did get here was cold and the bag was split open!

Please employ delivery drivers who can read a map and want to deliver to your door , my block has a lift but he didn’t even call the door entry and pretended to not know where to go so I collected it from outside the main door next to the door entry he couldn’t find

Fresh food always happy to come here

Foods great and great service! 👌

Order never turned up said delivered but never arrived disgusting customer service totally unacceptable

Terrible Service!! We popped in a few weeks back as its a stones throw away from the M25 and we wouldn't have to pay the premiums that motorway services would charge. We was served by a man called Andrew, he honestly was so patronising towards us basically treating us like we were stupid because we asked about the plant based whooper; he took a tray and quite aggressively pointed to the screen and showed it wasn't there, saying its been discontinued which is a obvious lie because my local does it. He could have just said that this branch doesn't sell it. I'm not sure if he was simply having a bad day, but someone with an attitude like his really should not be working in a customer facing job. Steer clear of Andrew and his intergalatic skull.

Food was late food was missing so tired of this service from just way

Said open at 9 am waiting out side STILL Closed .

Friendly quick service. No milkshakes or fresh milk today.

Really good. Aberdeen Angus Burger is great!

food was OK but got nuggets instead of onion rings

Perfect handoff. Amazing burger 🍔

On the sign on the door it says that they close at 11 we arrived at 9:30 and they told us that they could only serve us in the car section, if you don't have a car they won't serve you although according to the door they are open

I like to eat there because it's out of the beaten path, you can have a calm meal.

My food was cold and also my drink was warm when I asked for cold Fanta and also I had no napkins and sauces what I asked please could I request a refund asap

It took 1.5 hours from placing the order to receiving it. The food was cold. I am a diabetic and had a hypo due to the length of time it took. I ended up needing medical help from 999.

Good burger I had there and it wasn't so busy

Terrible service, very dirty tables and place, bins full up and no one cleans it. I saw big rats outside the window just going from a to b.

Great meal and great staff, all round good experience!

Took one hour and 45 minutes to receive our food, three out of five burgers missing, two fries missing and what we did receive was freezing cold. Disgusted with the service.

9 p.m. only the drive-thru is open 🤔

And I only have about 10 fries in the box on top of taking well over an hour to arrive and it’s cold

Sorry but just because I order regularly doesn’t mean I should get just anything. I order regularly cause the food was most of the time fresh hot and tasted as if it had just been cooked which it should always be. What I got today was warm chips. Stale halloumi fries.and warm nuggets. Disappointed

I can't say no more than I Enjoyed it.😋

It's always great here!! I'm a massive fan of their flame grilled hamburgers with lots of American mustard and ketchup 😋 👌 Friendly staff too, would highly recommend!!

Useless at best. All the manager has to do is read the screen and sign off the order. Please please employ people that can read and count. BK Greenhithe is horrible the staff are untrained and the restaurant is dirty. I dare BK to challenge this. Go there see what’s going on. Be careful not to get bitten by a rat. Disgusting, BK should be ashamed.

Avoid at all costs. Extremely rude and unhelpful staff. Toilets leaking everywhere and very unclean. Never been happier to leave without food!

Food looked weeks old and overcooked even though it was done straight away … lettuce in burger was brown and old … no attention to the appearance of the food looked like it was thrown together Missing items from burger purchased as an extra Hygiene…. Tables were covered in rubbish there were no customers so no excuse for a disgusting appearance Member of staff pushed rubbish further down in bin rather than empty what was there and returned to the counter without washing hands Doors hanging off cupboards Food on the floor Member of staff locked us in at 9pm didn’t close until 10pm Overall the food and hygiene of this Burger King is disgusting our order was not cheap and was inedible and went in the bin Please look into this and let me know your findings before someone is seriously ill Will never eat here again

Staff very polite, order was taken promptly and meal given quickly. No hand soap in gent's

What a very bad restaurant I’ve gone to stay in the trveloge and have a weekend away this bank holiday went to Burger King next door what a complete joke staff sound like they have just been released from day care the tables we messy bins over flowing cupboard doors hanging of of units very poorly run so I think it needs to be closed down and have a complete overhaul

Lovely staff, couldn't do enough to help, and the food was really good

Chips were cold. Bins were full but apart from that ok

Often stop off here on return journey from Darent Valley hospital. Menu is ok, often things we would order are unavailable such as milkshake and there drinks machine has been in need of repair for weeks so only certain ones available.

missing items from order had to ask for refund. Food was decent but never hot.

The worst experience ever, they refused to serve us because we didn't come by car despite being open! Don't come here, the manager is an idiot

Delivered to wrong address as per usual

Andrew (Megamind) was very rude at the Drive Through microphone, asked if i could possibly do separate orders and he shouted “NO YOU HAVE ONE ORDER IF NOT THEN LEAVE THE DRIVE THROUGH” very rude considering i only asked 1 question, will not be coming back here

Food Cold , onion rings very chewy ... not a great experience. Still , the Sprite was warm :)

once again burger ok chips cold

yet again items missing food cold and only live 10 minutes away

The delivery time was perfect but the food was abysmal. It was cold, hard and stale. I took one bite of the burger and spat it out.

2nd time I’ve ordered from here. 1st time chips missing. 2nd & absolutely last time, cheeseburger missing from a kids cheeseburger meal! Clueless morons

i didnt receive one of my burgers or a refund for it

Worse BK ever been in! Tasteless Coke, improper service! Dirty place! Avoid!

Didn’t get my bacon double cheese burger

I have ordered from this burger king multiple times for delivery/in person and each time the order is wrong, cold or missing items. Burger was wrong, sent the wrong drink, chips container only half full. You would think for the price you pay the service and food would be great, this just isn't the case. I'm now at the point where I wont be using this establishment again and cant recommend others get food from here.

I have ordered from this Burger King a couple of times now for delivery/in-person and every time there has been an issue with the food. Here is a quick recap of the issue this time, I ordered the Memphis burger but received a standard burger, ordered a monster drink and received Fanta Orange. Chips were ordered but the container was only half full. The food was cold and the burger seemed like it had been sitting on the rack to dry out instead of freshly cooked. Honestly, with the price you pay for the meal, you would expect much better service than this. I just honestly can't recommend going to this Burger King, overpriced, and under-delivered.

Hardly any chips disappointing for money spent

Hello. My food is incomplete. Where is my ice-cream

Food was great, service on the drive through was ok, the only issue was the person taking the order didn't hear us say 2 meals and we had to queue again for our second meal. The drinks were flat, we got Fanta and Coke and both were flat, didn't taste like fizzy drinks at all.

Order on time food dry and horrible.

cold dry and never got a refund

What an absolute joke Gone through the drive through, staff member couldn’t be bothered . Ended up going inside where the same staff member served me. The were not busy at all, but it seemed it was a mauve inconvenience I came in to order food. When eventually got my order there were stuff missing from my burger, the bun was dry. The worst burger I ever had - worse than mc Donald’s Absolutely disgusting service and food Staff member was miserable , sounded like he couldn’t be bothered to serve enough that my parter didn’t order food in the end

Food was fantastic, staff were great. Mohammed was an absolute legend, a good laugh and helped me navigate the ways of the burger as I was hankering for a big meal. Went with the new peppercorn Angus, doubled up the patty and upgraded to the loaded fried. Deliveries, hot, filling and not bad on the price. Peeps are forever however in regards to the cleanliness of the place. Could definitely do better there, big time!

the courier took on multiple orders got lost went the wrong way also the drinks were stored with food so bag wet and cols on arrival I want my money back

My order was completely cold I’ve had to warm up our food

All good apart from being last drop, so slightly warm but still ate it

Food was ok restaurant was a bit untidy and dirty staff were pleasent nothing was really amazing

Didn’t get my chilli cheese bites

I am terrified about ehat happened couple of minutes ago. I I been there at 9.15 pm for buying 2 meals and i found the front door locked but people inside and working like usual I went round to drivetrough at window to ppace an order and the guy from there was told me he don't have insurance to serve me at window . I try to explain my car is in the car park but he insisted without the car i can't order. I went to the car park and came back driving and same guy was very frustrated that i have returned and start arguing with me i need to reverse to place order to speaker outside wich i did. After placing the order i pay the order and i ask the guy name for making a complain because i didnt like how i was treated. In this time the guy became very aggresive and told me to go to hell and is not my business his name and start swearing at me. In this moment i started to record and he came out from the shop and start beeing aggresive and hit my car with his hand. Other employees came out and took him inside and i was served by another employee Danielle and i asked for the manager to discuss about this. The manager Andrew came to discuss and his problem was mostly why i started recording the previos guy. After explanation Andrew (the manager) understood my p.o.v and told me the employee name witch is ALFIE. Alfie was very unprofessional and is my worst experience with burger king since i m using. I have video/audio proof about this and i will make it public if u dont take any action and start to investigate. I repeat i been there 45 minutes before closing time and i was treated like a scum bag

One of my orders was wrong ,I ordered a chicken royal with cheese and bacon ,no lettuce and no mayo ,when it got delivered it had lettuce and mayo in it

Burger and fries where freezing cold and fried were half full

The driver got lost. I could see on the map that they were driving up and down the road and round all the turnings. My meal arrived cold

Was surprised to see no self service devices about

The food looked like it was packed in a rush and one of the drinks were missing.

food was half hour late and was stone cold when we received it

steakhouse chicken burger was way over cooked and burnt

Great friendly driver, food was also delish

Very poor customer service with rude staff. BK app promotes Whopper Wednesday for £1.99 for this particular branch. Go into drive through... Sorry we don't participate... I argue... Told have to go into restaurant. I park up and go in. Show voucher to staff member. Sorry we don't participate.. I argue that I was sent inside by the person who spoke to me in drive through... Staff member raised his voice and said WE DON'T PARTICIPATE in front of other customers... I explained that I have ordered this promotional deal numerous times.. Again, raised voice.. So rude.. The restaurant is below par compared to the BK chains and I can now clearly see why. Extremely poor customer service!

Not happy as my large chips had like 10 in them and its not the first time!! Fed up with service its rubbish

Chips were toasty hot! and tasted divine. Burger was warm but enough to still taste good. Happy with order and delivery ( was worried it would be cold - it wasn't! ) Thank you :)

We had a bit of a wait before we were acknowledged. Once a staff member spoke to us it wasn't too long before the food came. The chips were very good and hot. The burger was ok but should have been warmer. The restaurant was very empty so no atmosphere. The decor is dated. Cleanliness not great. More than a bit shabby. Please please can you do decaffeinated coffee!!! Tim Hortons does as do all coffee shops. The problem this branch has is the fact that store is split between in house, drive through and deliveries and I think in house customers suffer.

This place was deserted, completely empty and im not surprised, food was ok but what a mess! It was dirty and untidy, I used the toilet and it was rotten!

Super fast delivery.. Food was hot and tasty A+++

Ladies toilets are not working, disabled toilets are disgusting, no hot drinks, table tops are loose. Definitely don’t recommend and won’t be back

Easy to find. Easy parking. Warm food served promptly

Food was cold burger bun tasted stale

Need to read orders 2nd time gave Coke Zero when paid sugar tax for original coke

Food was left on the doorstep. Did not knock. Did not ring bell.

Food was very tasty. Just a little bit cold

Food was ok but not food ordered delivered

Food arrived cold. Driver went to wrong location

My order say delivered but hasn’t arrived yet

Used the app to preorder. Friendly staff, clean restaurant with a steady flow of delivery drivers/riders collecting. A few people eating in.