McDonald's in Dartford

Absolutely awful... Quiet morning 2 customers in the store as well as me and I have to wait 10 minutes for the manager to make my 2 flatbread breakfast wrap and roll to be made and when it arrives I find I have to wait extra time for them to cook an egg for my roll which I specifically put down to have removed... So ended up burning my fingers on the freshly cooked egg... Also a good thing I'm not allergic to eggs... The sauce was more on the packaging than the roll so I got covered in brown sauce as well as almost lost my roll through the massive tear in the paper as well as it seems they put no brown sauce in the wrap I will not be coming back here when they can't actually take the care to make the food let alone read that things have been removed.

The most bad experiences in this McDonald's. The management team are at 0 level of management it makes me laughing who give this job they have to be crazy for stuff . You are not able to check if you completed a food order when someone is ordering online for delivery. You don't realise that we wait and food is missing we pay for good service and you deliver nothing. No wandered why you have 3.4 start you should be a shame.Who both the franchise you should be a shame. You don't look after your business. Next time when you make a order make sure you check 3 time budy not one time 3 time ok check 3 time i am telling you from a manager to other manager. Ok . Well definitely you lose other customers now . Great job guys keep it going.

bought the small mini chicken burgers and the way it was arranged was just rubbish. i posted a photo on google showing this. The salad was stuck onto the top bun i mean it was dead flat. Happened twice now.

Eni was the guy name who served us , his customer service is amazing, very polite

Avoid at all costs, horrible food poisoning guaranteed! Food is often cold, obviously not cooked fresh, staff is horrible and unhelpful.

I couldn't even get a receipt for my payment i made, they are so slow in taking orders at the till, I often wonder why I bother stopping at the basildon branch ser ice is terrible

As always just eat delivered on time and always a friendly driver

order WAS NOT delivered as stated!!

the order came 45 minutes late. all the food was cold and all 3 drinks were missing.

awful cold and not cold. want a refund

It was my son's birthday last week, he arrived late from his exams so we could not go out. I made a large order from Mcdonals and waited for over one hour for the food. The food came in drips , the ice cream and drink with ice blocks in it came before the wraps. When the wraps where all done, the girl serving realised that the Apple pie had not been made. My husband worked in McDonalds as a Manager for 10 years and I learnt from him that the pie takes 6 minutes., it is kept for 90 mins ... I didn't grumble, Waited. When the pie was cooked, the girl came to me with the melted milk (was supposed to be ice creams) and asked if I would take them like that. I laughed and said no because I was driving home, which was 20 mins. Her body language changed so much that she just ignored me. Brought the drink with melted ice block and wraps which turned out not to have sauce in them . I then asked her to change the chips which where all soggy at this time. She ignored me when I asked for ketchup etc, the security guard was so kind to go behind the counter and give me some. Fast forward to today, it's 9.30 and I have eaten nothing. Long day at work so went to Mcdonals and ordered a grilled chicken wrap. Returned and found it was fried. Called the store by phone and asked if they could make one before I got there, explained the situation, no apology nothing from the girl on the phone. She kept repeating how I must bring the wrap and the receipt, if not I would not get a new wrap. By this time I was on my way there. I met a Manager who had his back to me and when I explained the situation he said "no worries" took the wrap and dumped it in the bin. Then carried on with what he was doing. I explained that I had not eaten and it was very bad customer's services not to apologise and to just carry on like I was not there. I asked for a refund . Took him 3 minutes to give me one, he said someone was on the till. At no point did he apologise, he was simply not bothered. When cornered, he pretended to have apologised. He had not. I told him that his behaviour had prompted me to ask for a refund, he said "okay, I can only give you a wrap or your money, I can't do both". At no point had I asked him for both, I can afford all the wraps cooked in that place... It just was upsetting. I told him that my husband worked in Macdonald's as a Manager for 10 years and by law I know what he can do and not do. He can give both, but I do not need both, if I needed more food, I would eat the fried chicken wrap rather than the grilled one I ordered. I even mentioned that I was going away without food and he had not bothered to apologise and say "please have your wrap, we are sorry" instead he was eager to get one with what ever it is he was doing. They lost a customer. I have no intentions to revisit. I will grill my chicken and make my wrap. 1 whole hour completely wasted.

Nothing was forgotten! All amendments done perfectly plus everything that’s supposed to be warm, was warm and everything that’s supposed to be cold, was cold! Only thing- chips didn’t seem that fresh but still warm and yummy!

Food is absolutely stone cold. Literally couldn’t eat it as I don’t have a microwave to warm it up. Definitely has been outside for a long time. Terrible service

Food was cold despite the order being on time? Also the drink arrived on its side and dripping from the bag resulting in it dripping into my hallway and kitchen.

no onions in my burger that’s the best bit

One peace of bacon in rap and half of the order was wrong

My order arrived, 2 McMuffins wearnt in bag and coke leaked so drink was empty refused to take it awful service

The time was keep changing and the restaurant actually put only have of the chips this is the 4th time it happens

food was cold and ice cream was melted

The food was cold, unfit to eat.

The worst mcdonald’s i’ve ever been to, had to wait ages and when i asked if my order was coming they brushed me off and it wasn’t even being made and had to wait twice as long

breakfast wrap fell apart as soon as I took it out of packaging. Quality very poor!

Was missing a burger from a Big Mac meal

I waited almost 1.5h for the food , and when I received it, was all cold ( to note that order had kids meal, so imagine my daughter eating that food cold ) . Also we didn’t receive any straws, the coke I can have it without but the milkshake for my daughter not really without it . Such poor experience from this McDonald’s.every single time I buy something from here , even if it drive through or take away the waiting time is absolutely rubbish , it is suppose to be FAST Food and not DELAYED Food

No sauces or straws. Food arrived late and was stone cold

Not really happy because my dippers was missing the salsa dip. Could not enjoy it and didn’t end up eating it

Item missing… got refund but meant 1 person didn’t have anything

driver very rude,he didn't have a clue where he was going food cold followed him on map extra 15 minutes on journey

Missing chips and straws AGAIN!

I never received this order but I was still charged

Well folks, Mcdonalds, Spital Street, Dartford, must rate as one of the worst McDonalds I have ordered food from. I always like to treat my young grandchildren when they visit as they think its a treat. So today my wife ordered the usual order as my young grandson wanted McDonalds via Just Eat. Over the last five times McDonalds, Spital Street have done their best to leave items out of the order which was irritating to say the least and we have had to claim money back via Just Eat which they have. But today hit a raw nerve with me, they had remembered most of the order but had left out my food (Double quarter pounder with cheese), I was going on nights, was tied and hungry and just wanted to eat and go to work. So McDonalds expected me to pay for an item that I wanted and expected me to have nothing to eat at the end of the day. So right I decided to go get my dinner from the restaurant. So off I jolly well went went straight to the front of the queue and requested the manager. Out came a fresh faced 12yr old looking manager who looked like his balls had only dropped the week before. I explained that this was the fifth time that they had messed up my order over several months and that I had come for my dinner. Seeing that I was not going to be messed around I was told "I can not do that, but as a sign of good will I will get your burger" I waited and got my burger, it was only when I got home that I found out that it was not a double quarter pounder with cheese. McDonald's once again could not get that right...Unbeliveable! By then I was fed up and ate the meal...which by the way was horrible. So once again we have put a claim in with Just Eat for the McDonalds mistake. I went to complain via the McDonalds website to find that there was no contact details etc and that there was a Virtual Assistant which after putting all the details in, repeated the same questions again and lost what I had typed in, in the first place. Losing the will to live I gave up. The problem with McDonalds is that you don't have to be a rocket scientist to work there, and most of the employees, English is not their first language so mistakes are made, also employees generally don't give a toss if mistakes are made which seems to be the general thought in fast food industry. I would recommend going to Burger King to you folks out there, Yes you pay a bit more but I have not had any order problems with them. Avoid McDonalds at Spiral Street, Dartford if you can. I would give them no stars, but have to give them one star as this website will not let me continue otherwise. Advice to McDonald's, instead of counting your profits at the end of the day, how about treating the people who pay your wages by getting their orders right in the first place!

Missing items, absolutely shocking.

A whole complete meal Big Mac chips milkshake not in bag.

App alert and tracking showed the driver was outside, only for food to arrive 30 mins later.

no starws for our drinks turned up cold

items missing from order so not everyone had their meal!

The McFlurry was upside down & melted & there was no sauces 😒

Ordered with no pickles, how difficult is it to leave a few ingredients out. but we got pickles in not 1 but 2 burgers ordered without. Its not rocket science.

Driver had 2 orders and nearly gave me somebody else’s order had I not checked before he left I would have been out of pocket

Excellent service got straws napkins and food was nice and hot

Meal, was correct that was nice for once, but our milkshakes were only half filled up. That was a disappointment as we had paid for a full milkshake not half of one.

Would be nice on the squad meal, if you could edit burgers to remove things that you do not like

Reason was I got another persons order so it had to be returned then they brought our order but was stone cold where it had sat on the courier pass?

Terrible don’t even deserve 1 star

had to microwave as food was cold and ice cream had melted

Yet again, left something off the order, and I have had to claim a refund. Why can’t Dartford Spital Street just deliver what I ordered. 2 hash browns means 2 NOT 1 !Cant you count ?

Chips were small not large and stone cold and dry . No sauce no straws

The worst McDonalds ever! Everything is always wrong/missing/cold and badly prepared. Never ordering again.

Driver was not the issue and was very polite, restaurant took 45 mins to prepare food when delivery said 15-30 mins and arrived freezing cold so was clearly just sitting there

I would like a refund my food was late items was missing yet again, also really cold! If i don’t get a refund i will not be ordering again. Thanks

I order 30 pound of food and the driver is delivering a multi drop so its stone cold when it gets to me

my order was stone cold and missing straw missing salt and missing sauces I paid for I have put in refund request and haven't heard anything back in the time they said they will get back to me

The food was very cold. Assuming my delivery driver dropped of about 2/3 orders before mine which I ain’t not happy about

Food is not our order 😒. wrong food and totally wrong order. .

didn't get what I ordered and no refund

I requested sweet curry sauce as my order but didn’t receive it!

Once again missing items from my delivery, more frustrating as it was my daughter's birthday

The food was absolutely freezing cold. The chips were like a quarter full, the nuggets were freezing. The McChicken sandwich was so soggy and didn’t even look cooked. What an absolute waste of £22. McDonalds and Just Eat need to do better. Drivers need to make sure they have insulation for the food as there is no reason why it turns up freezing cold.

Pleased with the service today!

Got milkshake not sprite otherwise all good

Food was cold and had been left to be stail!very poor quality this time,which is sad.

I needed a vat receipt with my order and I didn't get one

My drink fell out the bag whilst he was on his way here. So I only had half my large drink that I ordered

The driver took too long to find the right address and the food came spilled inside the bag. It was cold and wet.

Missing dip for the cheesy dippers

The food was cold the chips where disgusting cold and stale not happy the burgers was so cold

It never arrived… driver arrived at my place, as soon as i got out of the building, he marked it as delivered and run away

missing gherkins in burger and cardboard chips

full order delivered 🙌 traffic in area was bad, but food arrived hot and on time. delivery driver polite ..... yayyyyyyy

My order was not delivered after 1hr 30minutes, and it’s showing delivered now.

Waited for over 2 hours. Was not delivered.

Terrible chips are awful,ordered large and the boxes was half empty,

I hadn’t received a straw and a quarter of my drink was missing

Brilliant service and on time and food hot and it was perfect

Says delivered it has not been delivered over £50 too

Mac Donald’s mess the order up at least 50% of the time but even more at fault isJustEat because I have had four orders messed up and they never refund any of the money

I’m never going to use macdonalds again. And even more at fault is JustEat because they have messed up 4 of my orders and they never have refunded any of the money

Fries were not full and burger was not assembled properly food was cold. however driver was kind and delivered ontime.

Food was good and hot but I did not receive barbecue sauce with my order it was supposed to come with the chicken nuggets but apart from that it was nice food

hi, if your order is veing delivered by pooja rani p, cancel it, he's just thrown a large coke into my living room and then just went. Rude, arrogant, imbecile. Uber are not accepting any liability and I have to pay for my own carpet to be cleaned, so if you fancy spending 80 on a mcdonalds, then crack on.

Never was delivered did not received food.

Delivery time wasn’t right and the food had missing items normally I’m not worried about it but I’m hungover I just wanted my pancakes and they didn’t send them am raging

Wrong food arrived: completely wrong order. Despite raising this just eat advised that you wouldn’t do anything about it. A week later and no response anymore. This is appalling. I want this raised to management and my refund applied ASAP!!!

Chips were awful had no taste half where burnt the others were squashed and floppy ,

Never on time. Always stuff missing

delivery driver drops 3 medium drinks all over my floor then proceed to stand there and laugh at my daughter and I! no apologise given! the drink had leaked in the bag the whole bottom of the bag ripped

it was fine, nothing wrong with the guy who delivered, but the restaurant left out one of the regular fries, there was supposed to be two regular fries

Looks like my burger has been stamped on and milkshake is missing

The driver was circulating around my building and couldn’t find my address. When I finally decided to go down and collect my by then cold food, he said he couldn’t find my address because the number on the building says 73-100 so he didn’t think my flat (83) was there 🤦🏻‍♀️😂

When it arrived fries 🍟 was cold and dry.

food was late and arrived cold. bag that had the coke in, coke had spilt and soaked through the bag it caused holes. ruined cookie in the same bag. what was left of the coke was completely flat.

Apple pie’s time had expired by the time it got to me.

Very happy guy and he was so fast for once I wanted to tip him but I don’t no how

All of my food was cold, because the driver delivered it in a carrier bag and not one that keeps it warm

came on a push bike food cold mc flurry melted

missing items yet again. Not happy at all.

Food is freezing cold absolutely disgraceful

My food was stone cold I threw all the fries away as they were unediblle The burgers was stone cold, tried to warm them up, but just dried them out And the milkshakes were all melted Really wasn’t happy

Delivery person was very nice and quick.

was never delivered. waited over 2 hours to be told delivered when it wasn't!!!!!