McDonald's in Luton

Their services are good but they always forget to put my burger I ordered when I get take away and it has happened to me 3 times in a row

warm cold drinks, food poisoning

Head office ought to pay a visit here , iv been to many McDonald’s and iv never seen such a filthy disgusting restaurant in my life , especially 1 wearing the McDonald’s logo. The toilet was a straight up infection hazard , the dirtiest pub toilet in town is way cleaner than this one The kitchen looked dirty and disgusting. Being run by kids who don’t give a damn about any sort of hygiene , might be a co incident they all look mostly Indian where food hygiene is a myth . If a food inspector walked into this establishment i wouldnt be surprised if the place got shut down , considering how close it is to the airport and train station this is a pure insult to the brand . Literally in the middle of filing a complaint to McDonald’s HQ cause that place needs to shut down before someone gets serious illness from their dirty place , Vile avoid !!

Waited 15 minutes for a double cheeseburger, asked team member to go look for it, they disappeared, another 10 minutes later I gave up and left without any food or my money

Bit of a weird visit. Food was pretty bad, not enough salt on the fries. I was trying to work out why my big Mac was so bad, then I realised there was no cheese in it. They swapped for a new one so I can't fault the service. Just seems like it's getting worse and worse quality food wise. Haven't been for months and now I remember why.

This mcdonalds is great during the day but during night! You're better off going home and making your own burger because you'll be waiting for atleast 20 minutes.

It's a MaccyD decent burger joint food and you know what you are getting. Food was hot when it was delivered to the table. Decent view of the flight path into LLA if the wind is kind.

Pathetic staff. Makes you wait for hours and tells that they haven't got your order. Hell place to pick up food for delivery riders.

Ordered quater pounder with cheese no girkins, got no cheese either plus chips with no salt whatsoever. Order always wrong here. Awful service and staff who don't listen and don't care

Nice Mac, triple triple cheeseburger is top 🔥🔥🔥🔥🔥🔥 Thankkkkk you

I went to get a coffee last night as I was working in the area and was served by a rude lady I asked for an extra shot of coffee but that coffee tasted so bad I had to throw it away It was just like water mix with some instant coffee No customer service whatsoever The manager needs to train the staff properly about customer service I wouldn’t go back there again and won’t recommend anyone going there.

They are more happy to serve uber eats, just eat and other apps based order. Special caramel latte is nothing but water. Avoid hot drinks. Total junk food 24 /7. Quality is big mac is rubbish. Very very slow at night. Utterly useless people

Eating on the second floor is whole new experience.

This place is the worst McDonald’s in Luton! Anytime you order it is sure there will be something wrong, missing items, swapped items, sandwiches with two bottles of mayonnaise on it etc., when you finally learn to check your order before leaving to make sure they didn’t left anything out, this comes! Now it is looks like I have to actually open every single item to get it right, otherwise don’t expect food meet with standards here!

Good clean tidy friendly staff. Cash and card accepted food hygiene certificate in window. Disabled persons friendly with step free access.

Waited 20 minutes for a meal and it came out cold.

Generally good but I've deducted one star because the toilet stank. Maybe that was a one-off, or maybe they need to clean it more regularly.

Typically McDonald's, which is, I suppose, a good thing.

I was supported by a very helpful member of staff at Gypsy lane. I mobilise with a walking cane and I was immediately helped by staff member Anita, as I arrived. Thank you very much Anita.

Everything was good apart from the fish fingers. It wasn't crispy.

Customer Services need to be improve

Nothing special except maybe the children's outdoor play area which looked fantastic. I haven't had a McDonald's for a couple of years, and to me, the patties are smaller and the bread bigger in a Big Mac. The chips also had little taste, and this was proved by how many customers were asking for salt!

They don't get your order right very often. There is something wrong with the coke here it don't taste write . Plus long queues. xxxx

This McDonald’s in Luton delivers exactly what I expect from the brand — nothing more, nothing less. The service was smooth, the food was fresh, and everything looked clean and well-maintained. If you’re a fan of McDonald’s, you’ll feel right at home here. I have nothing to complain about and would happily recommend it to anyone looking for a reliable fast food stop.

Printer broken as in every mcdonalds but very nice and fresh food. Goo blended frappe and very hot fries.

Ordered food with drinks, driver arrived with only one bag- the food, no drinks. Something is ALWAYS missing from my order 😕

Food was totally COLD pathetic service , I cancel my order once then it gets accepted check yr system

Ordered a Minecraft meal to have a toy and and did not come with one. We received no straws with either of the drinks and the food took 45 minutes. When it arrived the bag was ripped open and the food was freezing cold and all had to be reheated. Very unhappy with the order

why does it take 30 mins to receive my order then when you get it your food is cold

Nicely packed fries everywhere no basic serviette sauces always the case from gypsy lane branch

Freestyle ...more like Nostyle, diluted pigmented water, it's also called stealing from the customer.

Nice food came early nice and warm ice cold drinks driver was nice

What McDonald's does not have. Lack coffee!!!

Wrong address wasn’t helpful with what to do next

Is not delivered I didn’t get the food the driver is liyer

Awful food, waited near enough an hour, food is freezing cold, want my money back ASAP!!!!!!

Great place and very handy whit car parking

everything we ordered was in the bag, plus straws and sauces so thank you!!!! the food was also hot. A shame it took over half an hour to assign a driver but not the end of the world. thank you

Time kept changing for delivery and was stone cold sadly

Order wrong put cheese and egg in my muffin and I’m allergic

maccies didn't even give us the right order my milkshake is half empty I pay for a large and missing a box of 20 nuggets

Delivery man was friendly and delivered food with a smile! 20/10 for Delivery.

How come you guys Coffee is always half the cup. Maybe you should be checking the cups before handling over to customers. It’s not fair on us.

ordered 2 chocolate cookies with our order and was missing

Asked for takeaway then I was given i tray, when I told the man that was serving me. He then emptied the tray in the bag, everything slid on top of each other and my hashbrowns became many potato pieces. Ugh

As always, quick, immediate food to take away or eat in. Upstairs is nice if you can sit beside the window.

the restsraunt got something wrong

Theres nothing worse than cold Mcdonalds, but this was worse than cold, it was Baltic. My burger was missing, along with all the nugget dips. I had some reservations about ordering McDonalds to the house but the kids insisted! Will not do it again. Dreadful.

The place is cool, big parking lot😉😉😉

Drink came spilt Chips and dippers were cold

Specifically asked for a plain fillet of fish meal and explained no tartar sauce and no cheese didn't think I needed to check the bag. How hard can it be to put fish in a burger with nothing else. On the drive home went to eat the burger and it had tartar sauce and cheese in it too late to go home as I was more than halfway home. Really poor service,unhelpfull and rude. Can't really expect much from something that costs less than a fiver but extremely frustrated and annoyed.

Useless place. They can get a single order right! And when they do it's either cold or burned.

Food was cold, delivery time was double as advised, have to pay a service and delivery charge for unacceptable standards

Been charged and food never arrived. What a joke

Went there early in the morning…. Although we chose to have a table service, they decided not to… we had to collect from the counter

Slightly noisy downstairs with lots of pinging and beeping from various timers. Upstairs is quieter and there are ordering points. You can even get your food delivered to the table. Yeah, just head upstairs. Play facilities outside looked decent.

not all my items turned up and food was cold

Food was cold but the time it got to me and the order was missing the drinks but gave us extra straws which is always helpful with no drink

Perfect for a quick bite. Food is never hot Staff seem soulless

Delivery time kept going up and up, ordered at half 6, it predicted 7.15 initially, eventually it arrived at 8.35. Also my daughter ordered the stormzy meal and they forgot the Oreo Mcflurry which was disappointing

Nice one, always fresh and worm food, and staff, Anita, or Aneta (can’t remember exactly) very friendly and nice smile lady 😊

Food was stone cold, missing the chicken selects

Never received my mozzarella sticks

Awful service. No toilets available, have to use disable toilets and soap dispenser was removed off the wall. Food was brought out in take away bags and on a dirty tray. They give sweet curry sauce instead of salsa with our mozzarella dippers

Too often orders are not right. Just ordered 3 breakfast wraps to take home. No sauce whatsoever in any of the wraps. Last week they got the sauces wrong. This week no sauce at all. Really poor

They keep missing stuff from the order most of the time.

I had a issue with a voucher not working but keira got it sorted with no fuss she has excellent customer skills and was very happy and cheerful 🥰🥰 5* just for Keira

Quick service very kind staff working here

Stopped here on way to the airport. Very clean staff ver friendly and helpful. Anita was particularly friendly and helpful and is a credit to the company

A very good location and good menu. However am very disappointed that the Caramel Frappe is not on the menu and multiple other McDonald’s around the country have it. Many people have complained. Can we please bring this back.

Normally good but tonight The food was stone cold, half my wrap missing, McFlurry was plain instead of mars. Not great at all!

my burger had pickles and onions i wanted no pickles no onions☹️☹️☹️

High quality food and fast delivery thanks 5*****.

Fast and efficient service; very clean and tidy

still gonna eat the food, but was just a bit cold.

Driver went to wrong address, then arrived at my address but didn't come up to my flat...was then informed my order was delivered, but didn't receive it...

Large chips were no bigger than a kids meal bag of chips. Shocking!!

Best McDonald’s I’ve ever been to! Double quarter pounder with cheese better than most I’ve sampled (and I’ve sampled a whole lot in at least 24 different countries.

Fast food should be fast! That's why you goto a fast food restaurant. If youre going to supply just eat, uber eats, McDelivery etc, staff up to service that demand as well as serving customers looking for fast food. 20 min wait in McDonald's while a raft of delivery orders went out is not good enough!

the worst McDonald's I've ever seen, they close level 1 at 9 p.m. There are so many people downstairs and one toilet. I've been here every week and there hasn't been a container for hand soap for a month. How can I eat here, how can I wash my hands??!!

No straw at all why that it’s not nice at all

Food was good just forgot the sauces 😁

Burgers look like a trex has made them, always the same. Last time my big mack look like it had been shaken in the box. Order is rarely right.

extremely poor this evening. delivered late. delivered cold and two drinks spilt. poor delivery driver needed water as well. awful service

Easy access from gypsy lane plenty of parking good stop before airport

Not very busy, just for a quick lunch it's fine. Nice customer service and smiley. Very good for disabled customers.

Food, late, cold, and tasteless.

My chips weren't very hot but couldn't be bothered to complain

It too 1 hour 20 mins and the McDonald kept adding 5 mins each time The bugers were warm but chips were freezing. This must have been poor McDonald’s production. This is poor. My children were hungry and disappointed.

didn't have all the food I ordered

Terrible service driver went to house furthest away first leaving my food last and cold. Poor judgment on drivers behalf

I ordered a big mac meal and there was no meat in it. Not happy at all

Been here a couple of times on way to airport. Tesla chargers right next door very handy. Service prompt and polite. Restaurant clean. As McDonald's go I'd say it's one of the better ones. Food put together with care. Condiments etc clean. Toilets clean. When passing through it's a handy stop for food, a coffee and a car charge.

After showing food has been prepared does it take Freaking half N hour to deliver the food is COLD like snow. Man im gonna Uninstall just eat and prefer other app “. Im tired of hoping better from just eat now

Time kept getting moved. Nearly an hour after it said it would come - kids were starving. Turned up stone cold. This was after we had already ordered from the other local Branch who had cancelled our order! Not bothering again.

New homeless shelter - McDonald's...

The food has been finaly delivered!

cold food + missing part of order

It took forever to come, I was given no straw for my drink and it was so cold none of the cheese in my burgers had melted at all

my food is cold i asked for curry sauce and didn't get it and not even a strew, and when I opened my big mac it wasn't even put together properly