Burger King in Luton

Lacey served me food was great best service

Manager has that right people skills and manners. Very nice to see

Manisha is very helpful and nice. Thank you 😊

Brilliant service from Wayne! Thanks :)

Great veg option respect to other shop

Rarely you see a Bk with 4.9 stars especially in air. Well done for the great service.

Mary is absolutely lovely. She is approachable, happy to help with anything. Such a doll. Thank you Mary x

I had a very good wopper it very tastes and i met mary she is very friendly

Mary was great, food came out quick, chill atmosphere

Lacy helped us a lot when our card wouldn’t accept and was really patient with us! she was so kind.

The lady serving on the till was so polite (Manisha)

Was swrved by lacey food was very fast service was the best ever very pleased

Super helpful and friendly staff called Layce. Very efficient and clean!

lacey has amazing service very glad with experience

Lacey was very professional and helpful!

14/02/2025 between 06:40 – 07:40 (approx.) Ordered via kiosk on right hand side middle Ordered 5 meals and during payment phase the system seemed to have crashed when trying to print out my order. I went to the counter to explain, the very rude lady told me I was wrong I did not order, and the machine would reboot, not take my payment and to order again. I did so on the same kiosk (right middle) and the machine would no longer process payment at all, I reported again but nothing was done about this. I then proceeded to place my order at another kiosk, and it went through fine, meal received. During all this time many other customers (at least 10 I counted, tried the right middle kiosk and got as far as payment and the machine would not go past the payment section of which they all complained about, it was finally looked at. I have now returned home to find that I have been charged twice (the failed order and the correct order. This morning I contacted the Restaurant via phone to explain the situation only to be told (again very rudely) that the manager is not available and to call back later, I then questioned this and was passed over to the manager who told me to call back “administration” between Monday-Friday” and he then hung up the phone on me without advising if I call the same number or a different number. I called back straight away only to have the phone answered but no one to spoke to me and I just heard laughing in the background. And tried calling back several times after this only to have my call ignored! This is shocking customer service regardless of how busy your restaurant is! My request 1, Refund of the first order as it was not fulfilled 2, Review you customer service at this restaurant and retrain

Lacy is super cool andd awesome she really does help you out when you talk to her.

Manisha - great service and very nice

Lacey was lovely when taking my order

Great team here at Luton airport, I had an issue with my receipt (for expenses) Lucy and team were more than happy to help reprint it, and we had a speedy service on food. Great spot for a quick bite if your in a rush.

Lacey served me I am very happy with fast service pleasant experience

Lacey was lovely, really helpful and an amazing customer service! I suggest it!

Received the best service from Anwar and lacey very pleased would recommend 10/10

Ordered double whopper with extra patty Total garbage, came with no extra whopper no cheese nada Plain bread and 2 patties Not impressed , reputation ruined

Lacey was so helpful, kind and smiling. It was a pleasant experience, to be served by her

Lacey is amazing super service...what an employee

Anwar was fantastic food delivered fast

Lacey served me best experience fast food

Laceys customer service was great very pleased

Lacey had great service fast food fantastic

The burger king was very busy however the service was very efficient and the food was at a good standard

Best service from lacey she is cery respectul freindly and helpful

Wayne and Anwar is wonderful persons with great honesty and their services are amazing Very hygiene place Quick service Tasty food🤗😁

Great customer service.. Friendly staff.. Halloumi was freshly cooked and vegan options are available as well.. Well maintain

Burger was nice and warm, good customer service..

Great service Very fast and efficient. Friendly staff

The best place to have the Burgers during your travel from Luton.

All good. You can sit and they do not trouble You. Only sockets are missing USB ports which didn't help me

Fantastic staff, good and quick service.I really enjoyed my food .

Hello,I have the best experience on Burger King .Rob it was very nice and helpful 😍😍😍

Burger was barely warm, bacon was cold, fries were barely warm, but cheese sauce on the fries was hot. Had to wipe the table with napkins as there were crumbs over the table.

1 Ordered a Chicken royal meal with coffee, she said go large , yes I said , chips were warm & coffee was cold ,didn't complain

I recently had the pleasure of interacting with Manager Shadek at a store and I must say, his service was outstanding. From the moment I walked into the store, he greeted me with a warm smile and made me feel welcome. Throughout my visit, he was attentive, helpful and went above and beyond to ensure that my needs were met.

Luton Airport has a lot of food outlets but This Burger King is great. Lots of seating adjacent to the order area, tables with outlets for charging phones, different types of seating (benches, chairs, low and high seating). The food is what you would expect form BK so you know what you get and it comes out pretty fast so overall its a good stop at the airport prior to your flight.

Luton Airport has a lot of food outlets but This Burger King is great. Lots of seating adjacent to the order area, tables with outlets for charging phones, different types of seating (benches, chairs, low and high seating). The food is what you would expect form BK so you know what you get and it comes out pretty fast so overall its a good stop at the airport prior to your flight.

i visited to burger king the employe seema rani gave me best service and food was so nice.

Best fast food out there in the airport area. Their service is best specially Tissa Kabir. Her behaviour was so nice.

Food is very nice and customer service is also. Specially I appreciate the efforts of seema. She treat us very well

Much recommended place if want quality fast food. The behaviour of the staff Tissa Kabir was so nice.

Best place to treat yourself a happy meal. And whats more? their service is top notch. Specifically Tissa Kabir. Her friendly behavior made us comfortable to order things around.

Typical good Burger King food, good vegan options, very helpful service by Lacey

Laceys service was fantastic food deliverd hot and fast exceptinal service

Lacey has the best service ever food was fast as well great experience

Good customer service for dewota S

Thank you Wayne very helpful individual

Got some good food and nice service, Shout out to Wayne

Great food, Wayne was especially pleasant when giving me my food

Lacy was really helpful on the till

Lacy was a great and helpful member

Lacey was a great employee, she was very polite and was impressed with her service all-round

one of those better fast food joints at airport👍

Thanks to the shift manager Wayne at Luton airport for great service and express delivery in food.

Wayne was amazing and really helpful.

We didn't receive the extras in the burgers that we ordered.

Came across just before my flight. In general everything was okay, big heads up to the customer service. I couldn’t only finish my burger because the taste was a bit off for me.

ATIK ok good and food is good hi

I am happy for good service with Atik.andget good food

Very good food and perfect service from Atik!!!

Very tasty Good personal and quality Atik is fain!!!:)

Was the best Service ever by Wayne :)

Waynea customer service is the best customer service I have ever received from a BK employee.. if you're flying through here definitely say hi to him

The food is horrible, worst than McDonalds, the lady on the till wasn’t willing to put the effort in to bring a room temperature water from the back. And on top of these, the prices are ridiculous! Next time I’ll eat at home or on the way to the airport!

Wayne is kind, lovely people, got passion for the helping others.

Wayne was the most kind in this restaurant - thanks :)

Was helped out by Wayne great service really helpfull

Wayne was very helpful helping me find what I wanted to eat.

I visited Burger King after my 1st flight back to Luton from Paris in France and decided to grab some food before I go to the Luton airport Terminal 1 Multi storey car park to go home. I ordered the vegan Chicken Royale with no vegan mayo and bacon and cheese stuffed fries and a drink of water and hopefully I will come back to this place hopefully in the future .

Lacey provided excellent customer service and was very nice !

Lacey showed great customer service and kindness. coldest worker .

Poor service and stone cold food, despite having to wait for it. The first were hard as well as cold. I know Burger King is going down hill, but this unit has already hit the bottom of the hill. Spend a few quid more and eat at one of the other outlets. I’ll never eat with BK again.

I don't understand the 4.9/5 rating for this restaurant. Already a huge lack of space given the current world. Also when I picked up my order. 2 bottles of water were missing since I had 4 menus. The employee didn't want to give me 4 until I explained to him that I had 4 MENUS. So 4 drinks. The service, however, was quick. Once installed, I realize that my hamburger is cold…..

The only positive point is the fast service and the price! The rest is disappointing, let's start with the restaurant which is dirty and with many completely torn benches. When we received the order we did not have the right number of bottles, the fries were very hot but not very good, for the hamburgers they were cold and the cheeses were not even melted inside.

Lacey was great and served us quickly. Thank you

I had the pleasure of being served by Anwar at Burger King, and I must say, he truly made my visit exceptional! From the moment I stepped up to the counter, Anwar greeted me with a warm smile and was incredibly attentive to my order. His professionalism and positive attitude made the experience so much better. Not only did he ensure my meal was prepared perfectly, but he also went above and beyond by suggesting a few new menu items that I ended up loving! It’s clear that Anwar takes great pride in his work and genuinely cares about providing top-notch service to customers. If you’re ever at this Burger King, I highly recommend looking for Anwar—he’s the kind of employee who turns a simple meal into a memorable experience.

Nice food and relaxing restaurant

Lacey was a really good server today, always smiling and very polite

Thank you for all your help wayne

Wayne was very helpful and provided great customer service!

Wayne was very helpful with our order

Great service from Wayne Thañk ÿou

Wayne was superb, he was able to answer all my questions and was able to prepare my order quickly! I recommend.

Wayne is a great manager pls promote him

Wayne was amazing, good service

Large area with seating, many tables, self-service cash registers, fast food preparation, pleasant, friendly staff.

Telling Me that ham is bacon so no bacon for Me terrribel service

Lacey was brilliant, very good customer service.

Lacey helped out with my order. Great employee

Lacey was great and very friendly providing great customer service

Lucey is the best. The service she Providing is an amazing experience

I wanted a free ice cream and lacey said if i review id get one. she did acc give it tho so thats nice